We would like to extend a great big thank you to our sales rep John Purcell for helping to make our transaction happen. He went out of his way to assist us in our search and purchase of our new RAM 3500 truck. He was willing to discuss our thoughts and needs and understand where we were coming from as a consumer (many sales reps do not do this). We live approx. 1 1/2 hours away from the dealership and we will definitely consider using the Friendly Hamilton location again and we would not hesitate to refer others to John. Thank you! read more

Went in to look at a new/used truck our salesman was great. He was not pushy very helpful and patient. Once the sale manger got involved everything went downhill. He was very pushy only wanted to talk about payments wouldn`t give me a number on trade in. Then when I wouldn't play his game, he got very mad and nasty. We ended up just walking out then he ran out to my son and gave him some low-ball offer trying to get him to sign a paper for a deal. I can't believe this guy was a sales manager. Buyer beware read more

I drove 525 miles to buy my hellcat made the deal then they told me they only had 1 key .So i asked for the other one they said they dont have and it is a used car so deal with it thats what they told me DONT DEAL WITH THIS DEALER NEIL WHITMORE SALES. BEN THOMAS SALES MANEGMENT read more

We purchased a 2016 Dodge Journey from John. On the day we were to pick up the car, the person delivering the car to the dealership got into an accident. Friendly's took responsibility and made the repairs. Unfortunately we had to bring it back as the initial repair which was a bumper replacement was not done correctly and there was missing attachments and gapping. The dealership is 50 minutes from us. We had to return on our time at our expense to have them fix it a second time and it still had gapping. As well, the following day have signing all the paperwork and picking up our car, John said he missed some paperwork and needed us to drive back to sign it the following day. Personally, he should have taking the time to drive to us. It would have gone a long way to earning our respect and trust. Also the day we signed the paperwork he was pressuring me to leave a positive review right away. I declined and said I would leave one later. He did bring it up again, even asked me to pull out my phone to leave the review. Again we declined. When we bought the car it was winter so when it started getting warm we noticed the AC didn't work. They fixed that as well but it took all of the summer last year before it was repaired. This should have been part of the original repair and confirmed that it worked in the first place. Again we drove 50 minutes for them to tell us to come back when they have the AC and then back again to get it replaced. If you are counting, that is 5 trips counting the trip we made for the paperwork that John also threw under the finance department and said it was because they were disorganized. Totally unprofessional. About a month ago we started hearing an engine noise and brought it to a dealership near us but they could not diagnose it and suggested we bring it to the original dealership. We purchased the extended warranty (thank goodness since this car is a lemon from hell). They said it would be a few weeks before they had the parts to fix the engine. Finally, we picked up the car and were so excited to hear the engine purr like it used to. Instead, we can still hear sputtering and grinding sounds and the brakes are also grinding which we couldn't have heard before because the engine was loud until it was repaired. If they had driven this car for even 15 feet, any mechanic worth their weight would have known there were still issues and the brake pads needed replacing. We paid for a rental ($700 almost) for the past week, drove 50 minutes there and 50 minutes to the rental to drop off the rental and the car is not fixed. I would not buy a car from John or Friendly's ever again. I will not be bringing my car back only to have them not repair issues and having to return at our Time and Expense continuously. I am researching the next steps as another dealership we brought the car to for an oil change and inspection noted that the car had been in an accident previous to our purchase which was not disclosed to us by John. We are not happy at all with service we've received from Friendly's Dodge of Hamilton and even less happy with the expenses from this purchase. read more

Deception and lies. I recently purchased a Ram 1500. It did not come with an integrated trailer brake controller. I was told I could easily add one. When I asked what the towing capacity was the salesman told me 8200 lbs. That was incorrect because the engine and gears lower that to 6900. No big deal. My camper is 3200 lbs. The real capacity is far less. I have now been told I cannot add the brake controller, OEM or aftermarket. That renders the truck almost useless. Without a controller for trailer brakes I cannot safely or legally tow my camper. I simply cannot use the truck for what it's intended for. I've raised my issue to the dealer and get the sorry we have not been able to help rectify this issue and they are monitoring future updates to help. How does that help the fact they misrepresented and lied about the trucks capability. The salesman agreed with me when I raised my concerns but that got me nowhere. You owe me the truck you sold me and the one I have is not. read more

With the experience Ive had with Gray Jennings and the owner that refuses to call me on Chrysler employee pricing on a truck that we had a deal on, ran my credit and made me get a certified check for $45,000 in hand, they told me No deal because they want to sell it to a customer at full value or above. I have never dealt with so dishonest and horrible people in my life, they would rather make another customer pay over market price instead of honoring the agreement we had. I will be telling everyone buyer beware they only care about making as much money as possible not their customers!!!! read more

Went to this place and had a deal for a Compass Trailhawk. Yes I probably made the deal prematurely but the car drove like crap. After I test drove the car, the salesman had the nerve to ask me "did you come here with intentions of buying this car?" No, I drove way out here to make you smile. THEN I saw a Cherokee trailhawk and Ben (the same salesman) stated his manager refused to give me a price on it because of the last deal that didn't happen. Well first off, the compass was trash. Second, how am I suppose to even consider a vehicle if I don't know what it costs after rebates and incentives? I won't be going back to this dealership. Luckily there are many other jeep dealerships and I will continue looking but not at this dealership. What a joke this places is and can you say "unprofessional"? read more

First car purchase and was easy as ever! Neil was my salesman and did a great job at clearly communicating details about the purchased vehicle. The financing process was easy and painless. Highly recommend Friendly Dealerships of Hamilton because of great salesman and great vehicle selection. read more

I just leased my second jeep from Friendly's in Hamilton, actually my third if you wanna count the first one I totaled, John P was my sales Rep, He was a great guy, kind , friendly , definitely not pushy. I'm not too thrilled with the service department, but that will be a different review. Thumbs up to John P at friendly dodge jeep in Hamilton NY read more

Bought 2019 Mustang and ad clearly stated two keys included. Went to pick up car and they only had one. They said they have to get key from previous owner. After numerous phone calls still don't have key. Now I have to pay out of my own pocket to get one made. Do not deal with these people especially Dewayne Reynold. They just lie to your face.. read more