Grand Exotic is phenomenal because of the wonderful customer service they provide. I had a special…read moreoccasion but couldn't make up my mind on what to do or which car to get. They were extremely patient with me and put up with endless phone calls with questions and me changing my mind countless times. In the end, they helped me choose the right car and that car was stunning! Not to mention they deliver (for free) within a 10 mile radius. I cannot recommend them enough - it truly was an exotic and luxury experience. The gift they provided for the occasion was also a very nice and unexpected touch. Quite frankly, I cannot think of anything else they could have done to make me happier. My experience with them made me want to try out all of their cars. This is a 5 star service!

From the owner: Welcome to Grand Exotic. We offer in-demand exotic car rentals for you! We are currently serving…read moreWashington DC, Virginia and Maryland. We deliver only the best cars for your guaranteed satisfaction. We value your time and always strive to provide the best customer service possible.

If I could leave 0 stars I would. The price I booked online was much less than what I was charged…read moreat the counter, completely excluding the expected hold. Within 1 hour of my drive the tire fault light was on, it came on total of 3 times. I had to pull over twice to make sure the tire was not flat. The engine light came on, as well as the service light. All of this made me so uncomfortable and anxious on my drive, not knowing what was wrong and if I could make it the rest of the drive. You rent a car thinking it's dependable and reliable, not unsafe and uncertain. When I called to let them know the car had issues, the response received was "that sucks, we can give you a gift card." Wow. Customer service was not great at all.

I rent with Avis every week and most locations are terrible. However, this Avis location at Tysons…read moreSheraton has always been great and I have had no problems working with them. Now this is my go-to location and whenever I have to rent a car close to my house I always come to this one, although there are other locations that are closer. Rebecca always helps me out and she never hesitates to help with my requests. Great customer service and she really goes out of her way to make renting pleasurable. I have had no problems with my bill and every single time it has been quick and efficient. I definitely recommend this location for all your rental needs. Now only if other Avis locations could be like this one..

I travel often and usually rent from Enterprise. For this last trip, I chose Avis as the rate was…read morea bit less expensive and the car selection was better for this particular location, Missoula MT. We were renting a car to drive and explore MT for the weekend. When I was searching for estimates on rentals, the online system asked for the pick up / drop off days and times. It then provided me a estimated rental rate. When I dropped off the car a day early, my final bill was $100 more than my estimate. After going back and forth over the past week with Avis' customer service, I have learned that the rate was mileage based. I told them that was never disclosed to me when reserving. There claim is "yes" it was because if I look at the fine print it says "mileage: LL-MI". Really!? That is disclosure? They refuse to adjust the price to a daily rate and insist this "code" provides full disclosure. I will NEVER rent from them again and earn others to be explicit about rate calculations if you must rent from them. Back to Enterprise for me!

I'm writing this as I wait in the 25th minute of my simple pick up. 10 minutes waiting for the…read moreagent to come back from who knows where. Now he left to check on a car. Now he's refilling the paper in the printer. He's taken 3 phone calls. Now he's handed me a faded printout showing charges of $401 (my reservation showed $205). Now we're heading out to the car finally! No wait. He brought the wrong key. Now he's dropping all the paper on the floor. Can you imagine what it would be like if there was a second customer? I shudder at the thought.

We had a very pleasant experience with Enterprise.  They were friendly,…read moreefficient and the car was in good shape.  Both check in and drop off were well handled, and this included dealing with an insurance claim.  The location is convenient and there are designated parking spaces right out front.

I would definitely recommend this car rental location. While my car was being serviced nearby,…read moreEnterprise had a representative at the dealership assisting customers. They delivered a rental car to me in under 10 minutes. The vehicle was relatively new, low mileage, and sparkling clean, though it did have a few door dings. The representative was professional, helpful, and had a great personality. After I returned the car, a manager followed up to make sure I had a positive experience. I truly appreciate that level of customer service and engagement. #GiveThemATry

Had a great experience with Ryan F. And Nathan. They even looked up tolls along our route and…read moreprovided multiple vehicle options based on trunk space. Will repeat

Worst car rental experience!…read more Due to an accident, I needed a rental and this location was the closest to the body shop to which I need to drop my car off at. I was told multiple times by the employee of this location that the day of my pick up, I would be getting a luxury SUV. The day before my pick up, I verified once again and was told the luxury SUV would be a Q7. The day of the pick up I arrived at 4PM, and was told no luxury SUV is available. They stated I was supposed to show up at 12PM but we had not agreed on a time the day before? After trying to find other locations in the area with luxury SUV. The agent came out and said they have located a luxury vehicle for me. Due to being short on time and needing to drop off my vehicle to the body shop, I agreed to take the vehicle. The vehicle was extremely dirty inside/out and smelled heavily of smoke. Again, due to time crunch, I drove off. Unable to stand the state of the car, I resorted to getting it cleaned from my own pocket and even purchased air freshener so the smell could go away. Two days in, the tire light and the vehicle's oil change light came on. I called the rental location and was told it's perfectly fine and I can drive the vehicle as normal. I'd attempted to get replacement as I was completely fed up with the issues this rental was causing me and was told they don't have any vehicle available. I called multiple other locations and kept hitting the same wall but when I went online to research the location for rental they had multiple options available for rental. In my opinion, if you are renting due to an accident, they give you the ones that are not getting rented. Regardless, the state of the rental was just unacceptable. Do better. By far this has been the worst experience of my life with a rental company.

Easy in/out. Great customer service from Rebecca. She was friendly and efficient. I liked the Kia I…read morewas assigned and the price was great. If you ate planning to travel outside of the hotel's free shuttle area, a weekend rental will really pay off!! TIP: discounts available for hotel guests and other rewards clubs. Special weekend rates.

We rented a car for a month from here back in July for the a summer trip. Ben was wonderful and…read morevery accommodating. The car was great but the reason I am giving this place 5 stars is because my sister forgot her glasses and they literally held on to them for 3 weeks. They were so nice. I will be returning again

I had an okay experience renting a car from this Hertz. They don't have the volume of cars that…read moreyou'd get at an airport location, but they also don't have the volume of traffic/wait that you encounter while going to the airport. Hertz worked seamlessly with my insurance company while my personal vehicle was being repaired. There were a few hiccups with getting the car itself: the Hertz corporate phone representative promised me a different time than when a car was actually available at the shop, and directly contacting the shop on the phone was difficult (the main line goes to prerecorded messages). However, the guy at the shop managed to secure an earlier car for me at the last minute, which I appreciated. They seem to use some kind of cleaner with a very strong scent here. As other reviews have said, my car came with that scent--like an intense grandma air freshener covering cigarette smoke. It wouldn't go away after two weeks. But otherwise, the vehicle was clean inside and worked fine. It was also very easy to pick up and drop off in the garage in this shopping area.

I made a reservation in advance and arrived to be told that they didn't have any cars available. It…read morewas stupid of me to try using Hertz, and I won't make that mistake again. Avoid! Choose any option other than doing business with Hertz and this location.

Something has happened to Enterprise. They used to be my preferred rental company with better…read morerates, better service, and nice cars.... That's all changed. I will now avoid this company like the plague. Terrible experience, nasty people, and crappy vehicles... Good riddance!

Nick was awesome! Another employee made a mistake on my reservation and Nick was able to fix it no…read morequestions asked! Love this location! And Nick had great customer service skill

Their bumper fell off on me!! I rented from them & I drove to New Jersey right below the limited…read moremiles. I thought i was gonna have a great day for my solar return (birthday) but I was on the highway with my 2 year old .. my 5 year old brother & mom the bumper flew off on the highway. This is ridiculous & could have caused a serious accident. No emergency insurance number or after hours number. I need my full refund or we will have a problem. Don't rent here.

Do not rent a vehicle with this company. Their car broke down on me WHILE I was driving. The radio…read moreand navigation also did not work. The wheel was wobbling and making a terrible sound on the freeway. Several dash lights came on a few hours after driving away. They said it's normal and these things happen all the time. They said they would give me a day off the total but the total amount ended up being the same. Their vehicles are unsafe and I wouldn't trust them with my family or friends. So rent at your own peril.

NOT located at Regan National Airport. No mentioned on website where to pick up shuttle or how far…read moreit is away from airport. 2 phone calls to find out where led us to a shuttle stand outside of baggage claim. DC has become a Horrible costly place to visit for any length of time. $$634 for mid size SUV for 6 days. Now for the costly part. No mention on web site of the extreme tax - Taxed at 20.3% No Mention of rates associated w tolls