Service here at this location is horrible. Lack of care/attention to customers walking in. Every employee tried their hardest to not look at anybody coming in the front door. We waited for 15 minutes before we were even asked for our name (there was nobody in front of us). Wasn't until an employee (Tony) ran in the door to clock in and he was the only one that assisted anybody waiting or in line. Tony got things moving and people seated! Tony is the only part of this trip that saved this experience. ONLY REASON IM LEAVING ONE STAR IF FOR TONY'S EFFORTS! read more

We go to Friendly's every time we come to Orlando. However, this was our first time at this new location. When we walked in one of the waitresses said, I will be with you in a minute. She then walked around and obviously ignored us for literally 15 minutes. She actually stood behind the counter and would sneak glances at us to see if we were still there. They were not busy so we do not have any idea why they had no desire to see us. We finally gave up and walked out. We will not be back. If you want rudeness and being ignored, this is the restaurant for you. read more

Growing up in MA Friendly's was a staple in our town. The food was good but the service was one of the worst experiences. I know they're new and may have first time servers but to wait 20 mins after being seated then never getting a drink refill because she never came until our food was done was insane. The managers I spoke with were great and they promised it would be a better time if I come back. As much as I want to return I feel like spending my $ elsewhere may be the best option. I'll try again in a few months. read more

Haven't been to Friendly's in many years. This one just opened 2 weeks ago. Stopped in for an ice cream treat, had the peanut butter and fudge sundae, holy smokes, delicious!! Jennie, originally from Massachusetts, provided great service. read more

Friendly's - Peanut butter hot fudge sundae, and Doug. - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

Awesome service, food, ice cream and they sat all 12 of us together! Very accommodating and friendly staff! Restaurant was clean also!

Food fine. waiter good. water was water. ice cream yum. atmosphere friendly. flyyyyyyyyy :(((

There is nothing good to say about this location. Waited 15 minutes to be seated with only 2 other people in the restaurant. Staff was more worried about having a cigarette than doing their job. All were out side when we arrived and seem shocked that they had people in the restaurant. When the lady finally seated us she proceeded to scream at another employee about who section it was. We waited for another 15 minutes without anyone coming by to start our order. Maybe they just need to close this location like they did the rest of them in the country. read more

my server was tony and he put me on the honey chicken sandwich and I really enjoyed my meal and the service great guy !

Alicia was a fantastic server, cobb salad was fresh and delicious, my husband enjoyed his classic burger too .Of course we had ice cream and brought home a pint of my fav too. read more

Amazing! Brand new and super clean. My food was delicious!!! Love the quesadillas! I'd ick this one over international for sure! read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

Do not go here!!! The photo with the green ice cream is what the dessert is supposed to look like... we received the pink one... thoughts read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

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When we visited Florida, my son was so excited to see that Friendly's was open. They closed all the Friendly's in New York and so we can't find any anymore and this is where he used to go when he was a little boy. The one on Vineland Avenue is spectacular. Very big. Service is great. And the food was very good. A throwback to when they were kids. At least in the opinion of my son and his girlfriend. read more

We had 4 different sundaes -,great all round! So excited to see a brand new Friendly's! Our server, Gill, was awesome! The restaurant was very busy and everyone was working hard! We love the brand new clean/sleek ambiance of a diner!! Can't wait to come back! read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

I have to say, I've been so looking forward to the new Friendly's to open and it's nice and clean inside. the food was even great but the service was horrible therefore I won't be going back. When I say horrible, I mean it took the server nearly 10x minutes to take our drink order when the restaurant was only 20% full. we ordered our food at the same time we ordered our drinks and the food came out first. we sat there watching the server talking on her phone, drinking soda and talking with the two other servers at the wait station and obviously their conversation was more important than our food and drinks. additionally our server barely spoke English and she screwed up our order and never refilled our drinks. sad read more

Great food, good service and ice cream!!!! Lots of deals and savings. The place is huge and fries are good really captures the diner atmosphere. read more

Good, service, friendly staff, excellent prices, varied menu. From the moment we entered, everyone was friendly and professional. We will return soon read more

Terrible. The waitress gave us a long list of everything they were out of. We ordered & she returned & said they were out of those items also. I ordered a BLT and it was horrific . The bacon was barely cooked microwave shelf stable bacon. The tomato was unripe. I ordered onion rings. The waitress served me a plate of fried onion straws instead. The menu showed proper onion rings not these. She said they did not have that kind. They were also out of the ice cream we ordered. It makes no sense for the restaurant to be out of all of these food items. The food is worse than mediocre. I should have gone to Dennys instead. They also charge a fee if you use a credit card. read more

Went to try the new location in search of nostalgia (I'm originally from NE where Friendly's was a childhood favorite). I remember a lot from those days, mainly that it was a hit or miss experience but we always kept going back. Well this visit was great! If you're like me and looking for nostalgia, hopefully you'll get to sit in John's section, he gets it. I felt no shame asking for a cone head sundae at the end of my meal lol. Let's be honest, if you're a true fan, do you really go for the food and service? For me I think it was always about the vibe when I was a kid. The food and service here met my expectations. I expected to wait long for my food (because that can sometimes be how it goes) but I didn't and John was great. read more

The ambiance was nice. The service was subpar. We did a pick up order and when we picked up our order half of our sides were missing. I specifically asked for no bacon on my quesadillas and there was A LOT of bacon as if they heard "extra bacon". They did not put our condiments that CAME WITH the order in our bag. There were a lot of issues. I would not recommend coming here unless it is the ONLY thing open. read more

Came in at 9pm on a Tuesday for a table for 2. The Host seems young and inexperienced with the menu and business starting by saying to us "I didn't even see you walk in... I hate to be the bad guy" and read off all the items they were out of. Including the items on the menu that were "Brand New!" or seemed to have made a comeback. As we were being seated he asked if we wanted the table in the back or if we wanted him to clean the table he was standing next to. We opted for the table in the back. Seemed like there were only two servers for the entire building. Our server was seen taking our order (back of the room) and orders from people in the very front of the room by the window. After placing our order about 25 people came in for ice cream and the waiter came over and told us and 3 other tables that if we "wanted ice cream it would be an hour" which a large table was obviously annoyed and respectfully verbal about it because they had finished their meal and were ready for their dessert. They ended up paying the check and leaving. Waited about 25 minutes for our meal. Should've only been 10-15 minutes because we watched our order (the only one the kitchen had at the time) sit in the window for over 10 minutes with the kitchen spamming the bell for someone to grab it. Mind you, there were 5 workers doing ice cream and two people on the floor serving probably 40-45 people in the restaurant. Once the food came the host had walked over to the tables and asked if we needed anything. I asked if they had ketchup and he paused, looked around, and said "ummm... I'm not surreee" and the table next to us handed us theirs. Left without our included sundae due to not wanting to wait an hour and watch the people walking in just for ice cream get served immediately. Won't be coming back until the staffing seems under control by management and the servers aren't hustling without help. read more

Thank goodness Friendly's opened here. Nice and busy and that is good. We swing by and pick up pre-packed ice cream in freezer near front door, pay and we''re on the road with it in a cooler to enjoy at home. Better quality ice cream than anything Publix sells. Lots of free parking and easy to get to. Will return often! read more

I have no words to describe the train wreck of events that we witnessed tonight. We knew this Friendly's opened a few weeks ago and were eager to try it out. Upon arriving at 8:00 pm, we were told that the wait would be 35 minutes for a party of three... no problem. We observed about 6 empty tables, but there was a large party of 21, and only about 4 servers total in the floor. The "host" who took our name would regularly go to wait tables or run orders, leading to many people walking in and ultimately walking out because no one was there to greet them or take their names. We were finally seated after 45 minutes (and only because two other parties left because they were tired of waiting). We watched one server deal with the party of 21 for the entire time. After being seated for 15 minutes, a server stopped by and asked if we had been helped yet. We said no, so she took our order. We just ordered ice cream. It has now been 26 minutes since our order was taken, and we still haven't received our ice cream, yet a party seated after us has already received theirs. The manager appears to have no problem berating his servers, but we haven't observed him helping in any other way. The lack of organization and direction in this restaurant tonight is simply appalling and doesn't bode well for them to succeed in this tourist-heavy corridor. Servers don't seem to know their tables, orders do not come out in a timely fashion and management just walks around without addressing any of the problems that are happening in front of his face. Lots of work needs to be done to bring this Friendly's up to par. It took 37 minutes to get two large sundaes and one Jim Dandy. And they were out of chocolate chip ice cream, so we got vanilla with mini chocolate chips sprinkled on top, and they were also out of strawberry topping, but that was never mentioned until we saw there was none in the sundae and we asked about it. Oh - and no water or beverages were offered until someone came by to remove our empty sundae glasses. read more

Very clean inside. Got 3 small sundaes and they were all delicious! Ordered online and picked up inside. Recommend!

Go to sit down for lunch, not a word from any staff member after sitting down for 20 minutes. Bigger table comes in, they sit down, immediate service. So what, a bigger implied tip (because they're a bigger table) gets you immediate service? Was excited because this opened a few minutes from my house. Now it's take out only from here. read more

So nostalgic to stop and eat here today! The location is just getting started but food was good and refreshing.

A co-worker told me about this location opening. We had planned to go together but she was unable to make it so i had a friend visiting from out of town and decided to stop on the way to outlets. Very disappointed overall. I know it's new but the staff obviously weren't trained properly. Our server didn't know that a turkey club came on white toast. (She said she would have to check) I assured her that it did. After waiting for 40 minutes, the chicken fajita quesadilla arrived and was bland and no fajita to it. It used to be made with a fajita marinade..this obvioulsy was not and being honest it appeared to be some sort of pulled chicken. Then after another 25 minutes we recieved our food.. The toast on the club was burned and hard as rock..it literally broke apart when trying to eat it. The "fishamajig" appeared to have a sandwich press on it..very flat and hard. I was also at a loss when we were told that we were being charged for 2 chicken quesadillas even tho one was only cheese. Again, i get that it's new but the owner should have waited until the staff (including mgmt.) were properly trained. After almost 90 minutes and 73.00 later left feeling disappointed. I shared my experience with my co-worker and told here we will still try it out..in about 6 months. read more