Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

Had an alternator go bad and needed an emergency repair done in the afternoon. They were by able to…read morework me in and get me back on the road. They did the job quickly and professionally and I am so thankful!

From the owner: Here at Reliable Automotive Services we offer one of the lowest labor rates around with honest…read morerecommendations and top quality repairs. we strive to keep the customer informed on repairs needed and pricing and process of repairs thru the whole process.

I definitely recommend this shop! Very responsive and helpful. I appreciate the quick responses…read moreand dedication to the problem I have. I will defiantly stop by in the future for my routine services! Thank you!

From the owner: Hi, thank you for stopping by! We are an automotive repair shop located in Sevierville, TN. We…read moreoffer a number of services and would love to help you out at an affordable price. We are a veteran owned and operated business and we offer veteran discounts. If you have any questions you can message or call us at the phone number provided on our website! We can’t wait to hear from you!

Stranded in Gatlinburg while on vacation - My alternator broke after hours Saturday night and there…read morewere no shops open to save me. My tow truck operator made a phone call and Richard from Autoworks agreed to stay open late and replace my alternator. He was extremely professional, very accommodating and understood my need to get home. The price was more than reasonable and I was on my way home an hour after arriving at his shop. He even helped another poor guy that pulled up while he was working on my car. He stayed open until 8pm for me on a Saturday night and did great work. Thanks Richard and Autoworks for getting myself and the family home safe, truly a lifesaver for not making wait around all weekend for an open shop.

A + service! After our van breaking down on the side of the road by the grace of God we made it to…read moreyour shop and you stopped what you were doing to fit us right in and helped us get back on our path home to Ohio! God bless ya'll and your business.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I recently visited this shop hoping to resolve a grinding noise in my 4-wheel drive actuator…read more Disappointingly, they turned me away, stating they couldn't hear the noise. Told me to come back if I heard it again. What's worse, they charged a hefty sum for fixing my running lights, yet it seems they didn't even bother to inspect the 4-wheel drive actuator. There was no indication that they touched the bolts near the wheel hub, which is essential for accessing the actuator. It's frustrating to pay for a service that wasn't thoroughly performed. I left feeling like my concerns were ignored and my money was wasted. Psa. I fixed it myself. took me about 4 hours in which would have took them an hr.

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

I cannot say enough good things about the quick service received from Roger at Grooms Auto. My 18…read moreyear old son was traveling from Kentucky to South Carolina and hit a pothole on the highway that damaged his tire and caused him to have to exit the highway. Stuck on a gravel road, my boy sent me his location and Google led me to Grooms Auto. Roger was able to locate him and repair his tire at an extremely reasonable rate. It is difficult to know your kid is stranded a few hundred miles away, but it makes it easier to know there are small businesses like this to help ease the worries.

Our car started having issues as we drove down the mountain and we were able to take it to Grooms,…read morethey were helpful, quick, and a really reasonable price. Highly recommend!

John at Top Dog Mechanix is the TOP DOG!! John recently…read moreworked on my motor home and my Honda Ridgeline he did a great job on both especially the Ridgeline which he went way out of his way to locate a good used part as the part was on National back order(no part store in whole are had one)never charged me mileage for the runaround he got trying to get part fixed.Truck is great stops on a dime again! Thanks John!! will recommend him to anyone needing on site repair,or if you just dont want to go to a shop. Mark K

Had a problem starting my car. I called John at Top Dog in the morning and he came out that…read moreafternoon. He diagnosed the problem, purchased the parts and installed on the same day. Very professional and courteous. Pricing was reasonable and I highly recommend Top Dog for your automotive repairs.

I called brett late Sunday evening around 8 and he worked with me to pick up the part before the…read moreparts store closed and came to my location in Gatlinburg on the parkway. He was polite, responsive and done his best to get me back on the road (even though I thoroughly explained what part was broken and of no fault to brett received the wrong part). Brett improvised and used what was not the right part to get me back goin. #1 is I made it home some 4hrs away and that's all I could ask of him on such short notice. Try him out seems like a young guy just starting out and trying to do rite and make a living. His price was fair and didnt feel ripped off at all. Even gave him a tip to boot.. lol

On vacation in Gatlinburg, Brett was able to come out on a Sunday night and look at our vehicle…read morethat had a broken shift cable. The next day he was able to complete the repair so we were able to depart for home.

we had a shifting problem into park he was out and repaired it asap we were very happy and will use…read morehim again.

Please stay away from A to B auto mechanic in Knoxville area. He will take your money and promise…read moreto fix your car. I asked for refund because he was a no show. He said he would refund his labor cost right away and then the refund for the ordered part no later than 14 days. Nothing was refunded. He's also doesn't care that he kept my money. Spread the word. Reporting him to police today.