My eye doctor, whom I saw today, told me he was retiring in 2 months and my new doctor would be a Dr. Rogers. My current doctor's office is in 2C on the second floor. The place is never too crowded and people are not sitting next to each other. The new doctor will be on the first floor in 1C. I looked in that office and it was awful. So many people crowded into 3 small waiting rooms, all sitting next to each other. If my new doctor is indeed in that office, I will have to think about looking for a new eye doctor and a new location. read more

This is the worst optician's place where you can get lenses. I've been waiting for my lens for a month and all they tell me is that it's pending, that it's pending. 3130 grand concourse Bronx NY 10458. read more

Fromer Eye Centers - Optometrists Near Me - Bronx, New York

This is the worst medical clinic that I have every dealt with. I was scheduled for eye surgery in August 2025 and the surgery was cancelled with the expectation that I would receive a call to reschedule, it is now Nov 6, 2025 and I am still waiting for the call. I have call numerous times and never receive a call back. I have made several attempts (USPS, email and fax) to get my medical records so I can go to another doctor and not have to be re-tested, and still no response. The operating license for the entire operation should be revoked. read more

Worst service I've ever experience. I waited 5 weeks for my glasses and it was not what I paid for. They told me they'd be able to send them back to the company to thin out my glasses which I paid for them to do. Now I am told that since the owner died they do not know when I will be able to receive my glasses. So now I am down 250 dollars and a pair of glasses I paid 500+ dollars for. DO NOT GO HERE! read more

Disappointed with the service at the Grand concourse Location. They gave the wrong prescription glasses. It was way too strong. Glad I went for a second opinion elsewhere, the correct prescription was then prescribed. I will never set foot at Fromer's at the Grand concourse location. If you go Fromer's, get a second opinion elsewhere, before you start using any new glasses from Fromer's. Places is so packed and they take hours before seeing you too. Good luck. read more

I had a wonderful experience with the staff. Ms Jennfe went above and beyond to help my mom. She was very compassionate and respectful. Dr Song was very professional, knowledgeable and respectful. She explained to me whatever I needed to know easily. Ms Smoot loves her job and makes it look easy although it's really not. Ms Nunez was good too. read more

Fromer Eye Centers - They are exceptional - Optometrists Near Me - Bronx, New York

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I rarely make reviews but the lack of professionalism in this center especially Doctor Ryan Roger's is incredible. I'm assisting my mother on this appointment and the wait time of over 2 hours to see him is incomprehensible and I'm still waiting. The same people that were sitting waiting when we came in are still here . We even came a little early to give some time to register and yet that didn't matter. I'm wondering if he will treat patients from the city like this ? Is it because it's in the bronx and he must think he doesn't have to respect our time ? Horrible service - go somewhere that actually respects your time. read more

I do like Dr Susan Fromer she is a gem but it's always a long wait to be seen. I recommend an early appointment if you're trying to get out within 2 hours. read more

My mother has been seeing Fromer for decades at the Grand Concourse Office. She never had a problem with him and his staff. He is a wonderful doctor and a professional. I would recommend him to anyone. However, mom required a follow-up and a procedure. She was referred to Dr. Ryan Rodgers. After today's visit I decided she is never to see him again! He is a horrible doctor and the staff person name Gaby. Not only did we wait for over 3.5 hours, but the doctor did not even bother reading any of the record info provided from Mom's first visit with Fromer or the Teleconference call that resulted in the referral to Dr. Rodgers. His bedside manners sucks and I question his professionalism. He spent more time telling Gaby what to do and how to write it on computer. Meanwhile my 87 year mother seats on the chair with nothing being done while he does spell check with Gaby. Sorry for venting, but what I saw today was unacceptable and does not truly represents Fromer's Mission Statement : "Committed to the future of eye care and to providing expert medical care with compassion. read more

One stop shop for anything having to do with eyes. They must have over 30 staff running all over the place as they are busy as heck. I notice they really help their elders and are very patient with them. Very nice to see. read more

The entire staff at both the Park Ave office and the Eye Surgery Center are courteous and professional

I came to this eye center because the surgeon I was seeing at BronxCare (Dr. Natheneli) moved to this practice on the Grand Concourse. I would give him 5 stars. I would also give the nurse Ms. Johnson 5 stars. However, the practice as a whole feels like a factory. The waiting areas are usually packed. I'm now at my follow-up and was informed that the doctor was stuck on the train. The waiting area is packed and some are standing! I have no idea how long I'll be here. When I have to have my next cataract surgery I'll be looking elsewhere. read more

I came to this location, because my Opthamolgolist at bayside wanted me to see the cornea specialist. Staff Is very rude, not helpful at all, they have like a very bad attitude. Place is relatively clean, but the bathroom wasn't flushing properly. Initially an optometrist fellow saw me she was nice. The doctor was professional but not really showing a caring vibe at all. Whole experience was dissapointed coming from my 5 star bayside location. Will never come back again unless I have to because of my Opthamolgolist referral. Based on the comparison of both environments would recommend other location. They do speak spanish if you are interested! read more

It was my first visit (Park Ave office) and it was a great experience. Staff was very helpful, wait time was quick. Exam was professional and I was advised the whole way through each step. Dr I met with was thorough in her exam and giving me the results. read more

Fromer eye center is the best they show much concern and when you leave you feel great about your eyes . Also ty to Paola never disappoints me with getting me in on time and the stafff great!!! read more

Horrible. I arrive to the office at 10:30 for an 11:30 appt. The place was way to crowded particularly during the pandemic. A man in one of the waiting was on the phone talking without a mask. No one said anything. Patients who came after me where seeing first. Very disorganized I was there until 3:30 will not be coming back!!!. The staff was Friendly. By the way I lect without seeing the famous doctor and I paid 45 copay. read more

I went to pick up some glasses and I wrote my name on the clipboard that says so. The guy working there (chubby, lightskin and bald) was only calling the people that were there to order glasses. Had me waiting for about 30 minutes and I had another appointment to go to. I asked him nicely when he was going to call for pickups because I had another appointment to attend at 11:15. Mind you I was waiting since 10:20. He said with an attitude " I'm going to call when i feel like I'm ready to call". read more

Just to pick up glasses take forever, for ever!!!!! They dont have organization, and they never order my daughter glasses till month later, like what kind of staff they hire? Ridiculo!!!!! read more

This place speaks for itself. They are friendly, courteous and know just how to talk with people. The most important part is they know their stuff. I wholeheartedly recommend this place to EVERYONE that needs to have their eyes checked. read more

As has been the case for the past 15 years, Dr. Fromer provides a reliable and trustworthy annual eye exam. He was my LASIK surgeon way back in 2006 and I will continue to call him my ophthalmologist until either my eyes fall out or he retires...whichever happens first! read more

I recently had cataracts surgery as well as laser surgery at Fromers Eye Center. It was a pleasurable experience with a great staff as they went above and beyond with little waiting time. The doctor assisted in all my needs and was proficient in answering all my questions. As I continue to follow through with my appointments, they work with the upmost professional attitude and respect for patients. I definitely recommend this center to everyone. read more

My mom was having problems with her vision and was referred to the Fromer Eye Center. What a blessing!! It turned out to be a very cloudy cataract and through all the testing and friendly staff, she was very comfortable when it was time to have it removed. From start to finish, they are very organized and friendly. They have a system of how things are done and it works!! Of course, if it's your first time there, as with any other visit to a drs office for the first time, the visit will be a little longer because of the paperwork and the thoroughness of the staff. Once the cataract was detected, and it was determined that surgery was a must, they scheduled a date, did the surgery and now her vision is crystal clear!! I'm happy, she's happy and we're thankful for the prefessionalism of the staff and the Dr. The Fromer Eye Center on the Grand Concourse comes highly recommended! read more

Today August 7th, 2018 my mom had eye surgery I was very pleased with the service the staff was very friendly and professional. One of the patient liaison Omar Reynoso was so pleasant and professional. The first time I accompanied my mom he was very kind, warm, and most of all sincere. I myself work in the Health field as an LPN I was very pleased with Omar. I am thankful this facility has a pleasant staff. read more

This came from being an amazing location for people with low income to become a horrible experience. First, I was just notify that they do not make time appointments a week or two a head of the procedure... What they rather do is call the person a day before to come in at any given time. My mother was schedule for a surgery at 930am. They call the day before and informed her that her schedule is being change to 630am. Since we live in Queens it is extremely inconvenient but we understand there is always extreme circumstances that can create those problems and we didn't want to wait two to three months more for another appointment. On the day of the surgery, I arrive at 6am as I was advise to be here half hour early and once I walk to give my feedback to their nasty receptionist... She informed me that the doctor just call!!!!, and he won't be in till 9am!!!! Wtf... Could you call us to informe us.... We come all the way from Queens... Woke up at 430 am to be here on the time you changed to now sit and wait 3hrs!!!! Horrible experience, horrible service! Remember... Even if you are on Medicaid.... The service is not free... This institution is not doing it for free! Hard paying taxes people that work in and out pays for this services and for them to be like this is a shame!!! Get your doctor's referral somewhere else worth the time! read more

My experience here was amazing, the process to check my eyes was fast and efficient. and overall I was really happy with the service. The doctor explain every step she was doing while checking my vision and why she was doing it. Thank you so much to the team here definitely recommend this eye center. read more

I am sharing this experience to ensure that this doesn't happen to anyone else, especially the elderly people. This medical provider seems to be running a game and not an office. Please take the time to read my mother's experience below before booking your appointment. To start off, if I could give Fromer Eye Centers zero stars, I totally would. This place is the most unprofessional medical office I have seen, thus far. I recommended them to my mother, who is 70 years old, because it was close to our home. First, it took a long time for her to have an appointment on May 20th, and at the appointment they stated that my mother had to come back a month later, June 24th, to pick up her prescription due to COVID. Although, the place was very packed. The request was odd to me when my mother first told me because I know that all prescriptions are written on the day of the visit, but she didn't have a choice since she already invested hours of her time. Afterwards, my mother changed her insurance, which was before the next appointment date, from United Healthcare to Humana. She informed the office to learn if they accepted the new insurance, and they informed her that they didn't. However, my mother did not expect it to interfere with her appointment since it was to pick up a prescription. When it came close to the date of the visit the office called to express that they noticed her insurance had change, and that she would have to pay out of pocket. My mother expressed to them that the prescription was owed to her because she already had the examination. The Receptionist accepted my mother's reasoning, and the appointment was confirmed. On the day of June 24th, the office called to ask my mother if she can come in earlier, and that they needed her to bring her Humana card since the insurance was changed. I asked if they could email the prescription to my mother instead. This was when it was explained that they only completed half of the examination on May 20th for the health of her eyes, to limit the time spent in the office because of COVID. They will now charge for the second half, the half that would generate a prescription. I spoke to two women about this issue. I ended the conversation with the second person by expressing to her how shady the whole thing sounded, and that my mother was in desperate need for her prescription since she doesn't see well, and had lost her glasses. The woman sounded completely uncaring, and condescending, and continued to repeat the same thing. I pointed this out to her, and expressed that I would write a review expressing their unprofessionalism. She continued to show a lack care, and we hung up. Unfortunately, my mother already left for her appointment. I had to call back, and this time I spoke to someone claiming to be a different person named Marisol, who stated that the appointment was canceled. She took a short break to go over what was spoken with the other staff. She came back very certain that they accepted Humana, and apologized. I even told her about how at one point I was told they didn't accept it, and she ensured me that they did, and I was misinformed. Also, she clarified that the new insurance had to be active, which I confirmed, and asked her to call me if there were any problems when my mother arrived. I received a call back from Marisol while on the phone with my mother, who was at the office. Marisol stated that my mother's insurance card was being processed and it didn't seem that she had vision included in her plan. I informed her that my mother was completely covered. Marisol stated that she had double check, and everything would be alright if this was true. Then, I heard a problem on the phone while with my mother. She passed the receptionist she was speaking to, and they expressed that Humana does not cover the visit, and it would be out of pocket. My mother immediately canceled the visit and left. When my mother returned home, she informed me that they told her only the Medical part of the visit would be covered by Humana and not the prescription. Since everything seemed odd I contacted the previous plan provider, United Healthcare, to learn if Fromer Eye Centers had billed for the entire examination in May. The Representative expressed that the office never billed for that day, which would have been covered if they did. I also contacted Humana to learn what happened, and they expressed that the plan covers everything, and not just the medical portion of the examination. If this isn't shady, I don't know what is! read more

I wish I could give the place less stars. Nobody should go to this place. I had an appointment about a month ago and when I walked in the waiting room was full of over 50 people. The nurse said that the wait was going to be over three hours. I told her I have to go to work and can't sit here the whole day. That was a month ago. I rescheduled for today and went at 10:15 this morning. Still there was a full waiting room. I signed in and asked the nurse how long the wait was. She said at least an hour. I said how about if I go get breakfast and you text me when I'm ready. She said ok. I never got a text. I came back an hour later and waited in the office. Twenty minutes went by and she sent me to room 1J where my doctor apparently works out of. It's now just about 2p and I still have not seen the doctor. My whole day is finished. The rudeness of these people, to expect that I'm going to sit here all day. The arrogance of someone who makes me wait 4 hours to see a doctor is incredible. I have faster experiences in clinics and emergency rooms. I've never had to wait this long for a doctor appointment. I will never come back here again and I suggest you skip it also. They probably take all insurance and fill up the waiting room with people who are ok to sit here all day, who don't have jobs to go to. More to follow about this later. So I waiting till 2:15 and then got a refund of my copay and left. I have to find a new dr. And reschedule but I have a job to go to and I can't sit there the whole day. There are 4 doctors but they see over 400 patients a day. Another woman there said she was waiting three and a half hours also. So I think it's the way they operate. You are expected to wait along time and they don't care because they consider their time to be more valuable than yours. I will not go back. I have to find a new eye doctor now. Everyone who goes there waits three to fours hours, so I suggest you stay away. The sad thing is that a certain percentage of their customers are elderly who are willing to sit and wait all day and who will not read this review so they don't know how much they are being taken advantage of. The end read more

I love how the staff is very professional and patient. They have the proper equipment to check your eyes and detect anything is that wrong. The wait time is pretty long but it's worth it. read more

I got my cataracts removed and it only took two weeks of healing time. The service was wonderful and I would definitely go back.

I am so very very happy and Dr Chen is not even done working her miracles yet. I have now been to all 3 Fromer Eye Centers and I must say that everyone who works for Dr Fromer is a pleasure to meet. The receptionists, the technicians and even Dr. Fromer himself are all the nicest, friendliest most approachable group of medical professionals I have ever encountered. Dr Chen operated on my left eye on 09/13 and put in a permanent lens and I CAN SEE WITHOUT GLASSES. Sometimes I have to close my right eye but that's okay because she is fixing that one on 9/22. She is amazing. She chose exactly the right lens for me. I'm so excited that I don't have to wear glassed for the first time in 20 years. I can't wait for her to work her miracle on the right eye. read more

I'm 54 years old and I have been using eyewear for the last five years. When I initially experienced problems with reading normally, a friend recommended Fromer. I wasn't skeptical but was extremely pleased with how I was received. The attention to my visual needs were very reassuring and they were very expeditious in fitting me with the right lenses. I would not hesitate in referring Fromer to a friend who may be experiencing vision problems. Keep up the fine work of helping New Yorker's " C " better. read more

I used to think just because my former eye doctor was in a big fancy office in Manhattan that they were the best, Boy was I wrong! The staff here at Fromer Eye Center is AMAZING. They are very helpful and very interested to help with all your needs and questions. During my visit I received a very thorough exam and was given very informative details about my eyes and what potential problems I may be faced with if i did not care better for my eye. If you are looking for fast, reliable, and convenient services, I would definitely recommend you visiting the specialist at Fromer eye center. read more

Fine doctors but expect to wait two to three hours. Bring a long novel to read. Operation is opaque. Air conditioning failed once during a heat wave. Imagine a sweltering doctors office. read more

Great Staff and nice center. Want to give a big thanks to the Corneal Specialist Ms. Mayann Keshet. She took care of my operation and my vision is getting better little by little. The Doctor of the year award should definitely go to Ms Keshet. Thanks again Doc. read more

Today I went for my follow-up after having my second eye surgery with Dr susan Fromer. I am so overjoyed, delighted and happy with my sight now. I can see 100% better and I feel 20 years younger. The office staff are professional and kind both in the Park Avenue and Bronx offices. My left eye surgery was three weeks ago and I was so pleased I came back for the right eye. Dr Fromer is one of the best in the industry and you can see why by the amount of people awaiting her services in her offices. Yes, sometime you may have to wait a bit for your appointment but as I always say, " I don't eat in an empty restaurant and the crowd there are waiting for a reason". You only have two eyes and would want the best care. Be patient, follow the instructions and you will be pleased like me. Three days after my first I was completed I walked outside and the world was brighter and lovely. I can SEE, read the street signs and everything. I am overjoyed. read more

Writing in behalf of Carlos Moncayo who doesn't use social media. "I was helped by Sheyla Escoto, I appreciate her generosity and professional treatment. I also want to thank Fromer's staff for their dedication and their team work. I was extremely happy with the way I was taken care of. They are very organized and good at what they do, they answer every question and concern I had. This is absolutely the place to come and check your eyes doubt free." Thank You. sincerely, Carlos Moncayo. read more

I usually don't take the time to write a referral but in this case I felt that I had to. As a father, my main concerns when visiting any office is are the staff competent and how are they going to manage my daughter. Needless to say I'm probably more nervous than my child is. Almost immediately I felt a sense of calm and understanding from the staff. They all greeted us with smiles and were patient with the process of dealing with a 3 year old. Although it's easy to cut corners just to get patients out the door, I felt a sense of investment to do things right and if that meant more time was needed, then so be it. Sure there was some crying, we are talking about a 3 year old but the staff and care was outstanding. read more

Horrible customer service and wait time ridiculous!!!!! They are up to date in technology but you will be waiting a whole day to be seen..never again! read more

Rude staff!! The doctor was good but everyone else there was horrible. Prepare to hear inappropriate conversations between the staff members in the waiting room and not to mention their disgusting attitudes towards patients. Also expect a LONG wait, even if you arrive a few minutes earlier for your appointment. read more

My auntie who is a senior citizen was schedule for eye surgery mid November, while she gets ready no call from clinic to advice her of anything, she had to call the day before and was told because of Medicaid needed to wait for approval which they didn't het yet. December 11, 2018 she gets a call to be in the following afternoon 12/12/18 for surgery on her right eye 2pm, on the 12/12/18 after 9am she gets a call to come in as soonest possible I am her companion if I had left home for work as schedule she would have being by herself, in return I had to take the entire day off work. Once done she was told next surgery will be 12/26/18 but will get call with date, the call never came before Christmas nor after, I work in a law firm due to holidays my schedule is not flexible many people on vacation, my auntie apparently call after 8:30am and was told to be in at 11am and come to find out her eye surgery was done after 3pm which it made me very angry to find out, over 3hrs for a patient to wait is bad a senior citizen who's a diabetic outrageous. Hoping this never happens again to her or anyone, service needs to get better, need more consideration with your patients Fromer Eye Center Bronx NY. read more