I have gotten a few pairs from them over the years, most recently last year. Consistently helpful and friendly. Mike patiently allowed me to try over a dozen frames to make sure I got what I wanted, and thoroughly explained all the features and options available for my lenses, without any pressure. I now return there whenever my prescription changes. Selection was plentiful for a neighborhood store, and prices were consistent with others. Sometimes I would go and there were people ahead of me getting helped; Mike and/or others consistently appeared to give them the same fine treatment described above. A excellent resource and a true asset to the Riverdale community. read more

I love this place! I had stopped by about a year ago, for the first time, because my glasses were somehow broken on one side. (Im gonna blame it on my cat...) These VERY nice people fixed them for no charge! Turns out, they take my insurance, so of course I went right back to them! A lot of insurance selection is not very exciting, but this shop had a pretty good array! Nobody pressured me to make a choice quickly (I hate that!) And the very kind associate, who assisted me/processed the sale thru my insurance followed up in a few days via voicemail to make sure she had all of the currents info. Very nice professional place! And they have many high-end frames if you dont need to worry about insurance. Im pretty sure they will order what you want if it is not discontinued. This is a Wonderful optician shop in North Riverdale, I am lucky to live about 2 blocks away! read more

Had a great experience in Steven John opticians. The entire team was knowledgeable and professional. In particularly Mike provided an amazing customer service. He was kind, professional and super patient with us the adults as well as the kids. Highly recommended ! read more

Provides unclear information, does not have much patience nor interest to help. Polite but always puffing. I'd rather drive an hour before going there again. read more

I brought in my Tom Ford sunglasses to get the hinges and very thin temples adjusted. They took great care of my delicate sunglasses and adjusted everything with precision! read more

Store hours posted says they open at 10am on Saturday. Made a 10:30am appointment and no one showed up until 11:00am. Totally unprofessional. read more

My glasses got bent and they helped me completely free of charge. Would definitely recommend to anyone in the neighborhood.

The clinic made it extremely easy to pick a pair of glasses. When they arrived I was promptly called and was helped to make sure my glasses were a perfect fit before I left. They definitely go the extra mile for customer satisfaction. Will come here again when I need another pair or repairs. read more

A wonderful experience with great service! I went in for a regular check-up. They took me in with no delay and no issue. The doctor was very friendly and open to answering all my questions. The staff were patient and worked with me to figure out my insurance and how I can maximize my benefits. They were also incredibly helpful with the selection of glasses. I will definitely return for my next visit! read more

I've been coming to this establishment for a minimum 10 years, I love this place. The staff is friendly, my insurance is always accepted here, and they're always punctual. If an appointment is for a certain time, you'll be served at that time! And they have an extensive knowledge on what eyeglasses fit best with your face. Mike is an awesome employee, and knows his stuff. If you ever need help or advice on specific eyeglasses, he's more than happy to help. Overall, this place is phenomenal. I love It here read more

I was looking to replace my broken glasses near my workplace. I tried this optical and thought I would share my experience because the service was very good. First, they did not shame me for not bringing my insurance card. They were able to check my vision plan online. Next, the eye doc gave me a good exam. She was gentle and did not poke me in the eye. Last, the optician helped me choose 2 stylish frames. Be smart & get a spare. Picked them up a few days later- they look great and I see great. Mission accomplished. Will definitely go back next year! read more

I loved that all the staff were wearing masks and they had hand sanitizers easy accessible on the counter. Everyone was nice and the doctor very competent. Because my old glasses were broken they made my glasses within minutes after my appointment and I left the store with my new glasses on! read more

Steven John Opticians - Eyewear & Opticians Near Me - Bronx, New York

If you like people who are rude and cold and aren't really a help this is a place for you.I wouldn't recommend coming here at all

If you're ok with a relatively cold and rude team, they seem competent enough.

They made my grandma pay in full when she ordered her glasses, rather than a deposit. Not to mention the attitude on a regular basic, plus they are over priced. read more

Very unpleasant visit, Steve John was extremely rude ,his receptionist could truly care less about who walked in or out of the shop,and the frames are overpriced.i would not recommend this place to anyone. read more

Terrible customer service. I walked in and they were helping another customer as the other customer started looking at different frames they didn't have the decency to say we'll be right with you. As am standing there and they have 2 people taking care of one person a third person comes out and says nothing after 5 uncomfortable minutes pass I walk out. Never ever go here these people feel like customers are a bother. read more

I am a freshman at Manhattan college and a week into classes I was having difficulty seeing the board. I made an appt. on Friday afternoon and was seen at 12:30 on Saturday. The service was great as I arrived early and was seen early. The receptionist was very helpful in helping me select frames. She was pleasant despite what other reviews might say. The thing for me that set this place apart from other opticians I have been to was the speed at which things happened. Within 24 hours of me scheduling an appointment I had an exam done, and walked out with my pair of glasses on my face. I definitely would recommend this establishment to anyone who needs an eye doctor. read more

Extremely rude and impatient lady that works there, don't bother having a question about your insurance or their products, she will be rude and give you an attitude cuz God forbid she had to be patient and provide good customer service. Also dont make her repeat herself cuz she will raise her voice the second time around. I fear for my life every time ive gone there for the last few years. There is a nice gentleman/owner with a mustache however, only deal with him. And most of the Dr's are nice. Just proceed with caution to the receptionist who seems to have had it rough in life, regardless, why be rude?! read more

I've had nothing but good service, In fact, it was the optometrist here that first identified that I had a serious retinal condition - something not seen in all the years I'd been wearing glasses and getting eye exams. read more

I've been a customer for about 12 years now, and have purchased over 6 pairs of glasses over the years. The owner Steve is extremely knowledgeable and friendly. I really appreciate his expertise. I really love my new transition lenses! read more

The staff there were very friendly I was in and out for my appointment ,but I wish I had a little more help picking out my frames .and they don't try to make you purchase things that u really don't need read more

I am VERY glad that I did not let the negativity of some people stop me from having one of the most pleasant eye examinations and eyeglass purchases ever...and in my very own Bronx neighborhood. read more

I had been coming here for years only to be consistently disappointed. I have tried to buy outside lenses because I cannot make it into their store every month, which just annoys them. They deny the requests that I submit via an online site, and when I call to ask why they don't care to explain. The same happened when I ordered glasses from a manufacturer that was not their store. Their prices are very high, and the options they have for most insurance policies is about ten pairs. The woman could not be ruder if she tried. Bottom line, if you are not buying from them and are specifically using them as an eye DOCTOR, they will get annoyed and in my case are less likely to help. Their customer service is deplorable and has only gotten worse over the years. Taking my business elsewhere read more

Convenient location and competitive prices. They match the contact lens price for 1800-Contacts. The main reason I am giving 5 stars is that my prescription is so much more accurate now. My eyes actually feel relaxed now with my glasses and contacts. The level of precision is excellent. Very professional and meticulous. Great selection for glasses too. read more

Walked in without a schedule eye exam and was fully satisfied with all aspects of service. From eye exam, selection of eye ware to insurance coverage all completed successfully with in 35 minutes. read more

I will NOT be coming here again. As others have stated, the customer service is deplorable. I felt like I was nuisance to the receptionist, who clearly had no interest in assisting me. I went today for my yearly eye exam and was also considering getting contacts for the first time. I was told by the Receptionist (not sure what her exact title is, but she handles the insurance information and scheduling) that my insurance provides $x for contacts and there's a $60 fee for the contact lens exam, which I'd have to pay out of pocket. She seemed perturbed when I asked some more questions about the extent of my coverage. I was told that my coverage for contacts was minimal so, I should just go with glasses. I was then directed to the carousel with frames provided by my insurance, none of which I liked. So I asked if it would be alright for me to find my own frames. "When??" she asked belligerently "Today?? Tomorrow??". I said I was considering getting some online and she told me, "oh no, that'll take way too long. Also, if anything happens to the frames while the insurance company is preparing them, they're not responsible" I said OK and asked exactly how much time I have to find the frames. She checked the computer and told me I actually had 2 weeks. As soon as I got home, I called my insurance provider and discovered that ALL of the information she provided regarding my vision insurance was incorrect! I had far more coverage for contact lenses than she led me to believe (the $ amt applied to contacts other than those offered by the insurance company), I had a week longer to choose frames AND the insurance company would compensate me if my frames were damaged in route to them/while they were preparing them. All this to say, I was very disappointed with this experience. Her terrible attitude was already an issue, but then to provide incorrect information on top of that is unacceptable. I can't speak to the owners competence, but this particular member of his staff seems like a liability. Needless to say, I decided to take my prescription to another optician. read more

I have been coming to see Steve and Cathy for over 10 years. Cathy helped me face my biggest fear of wearing contact lenses. She was very patient with me and had great tips on how to get the lenses in and out of my eyes. Steve and Cathy are both a great help when I need to decide on a pair of frames. We have become like family, I send everyone I l know to them. They never disappoint! read more

I went to Steven John after having bought my glasses at a well-known Manhattan optician for about 15 years. I tried SJ because I wanted a place closer to home. I brought a prescription from another optometrist, so I just went for glasses. I first bought a pair of reading glasses and, since that experience was fine, I bought a pair of frames with progressive lenses. I thought both people I dealt with were nice and competent. The selection of frames was good, though less chi-chi than in Manhattan, which was fine with me. All in all, a good experience and I'll return. read more

Okay, here's the deal. My whole family has been going there for three years because it is incredibly convenient. I get an appointment right away, I like the doctor, and the prices are fair. Never had any problem. No, they aren't always cheerful but they take good care of my eyes! Don't let these reviews deter you if you want to give them a try. I've been to places where its all about customer service but the actual care of the patient is poor- this is definitely not the case here. You will be in good hands. read more

Great customer service. I walked in to adjust glasses that I had bought elsewhere and they helped me immediately for no charge. Very nice people. read more

Great location, wide selection of brands, friendly service and fair prices. I recommend it.

I would not recommend this place to anyone unless i really hate that person. The experience i got there was very bad for the time it lasted which was way too long. I couldn't wait for the day when i did not have to go back there. The first time i tried a pair of contacts in, i ended up in the ER and that's just the basic to what i went through. read more