Absolutely atrocious customer service!!! In fact, no customer service whatsoever. I have purchased two very expensive festival tickets LAST YEAR that never showed up in my profile on FrontGate's website. I have contacted them several times via e-mail because apparently phones are too complicated for them to operate....to which I only receive unhelpful scripted responses DAYS later. I have been trying to get a refund on these tickets for months, but to no avail. Please for the love of god stay away from this useless company. read more

DO NOT USE!!! I repeat DO NOT USE They are horrible!!!! Will never use this company again. They changed their policy to rolling loud about people not being able to go that were under the age of 18 and they are giving me the hardest time about getting my money back!! I even bought insurance!!! I will never ever ever use this company again for anything. And I will tell everybody I know that they are a complete joke. I really had higher expectations. Guess I was wrong. They are a total joke!! DO NOT USE read more

Overcharged me $5000+. Five thousand. Dollars. Can't get through to anyone. Phone number doesn't work. read more

We purchased tickets for an event. The event is June 2023, we purchased the tickets in October 2022. The event starts TOMORROW and we still don't have our tickets!! They said they are "in the mail". Tracking shows the tickets shipped from their location a whole 4 days before the event via USPS. Great move Front Gate read more

During Covid-19 customer service did not offer refund and recommended I sell them on a third party website! Are you kidding me?! I've been able to cancel all of my reservations on multiple different resorts,events and hotels. They all offered refunds painlessly and free of charge. Thanks for making me do your job! read more

Front Gate Tickets - Ticket Sales Near Me - Austin, Texas

Cannot get in touch with support via email or calling their phone line (which I found via their their accessibility statement and they don't even have the phone line working!). If I see another concert or event is using them for tickets, I don't care what it is I will not be purchasing them. My event is coming up shortly, still haven't received tickets when they said they'd be sending a month before the event. This is the worst experience I've ever had with tickets before. read more

If you buy tickets from them and don't receive them, just assume you are not going. No phone support, no email support, nothing. Waste of money and time. read more

Horrible!!!!!! DO NOT buy tickets from this company!!!! They are the worst! If you buy secure tickets, paying the extra $30 in case you can't go, they will not refund you. RIP OFF! You sign an insurance policy that basically says you have to have a doctor's note if you have an illness! Then, and only then will their insurance adjuster will have the final say. WTH! Then, I asked if they had a platform to sell our tickets. No, they do not. Ticketmaster is the only way to go. Save yourself lots of money and do not buy tickets from this company if there is the slightest chance that you might not be able to go. read more

I purchased two tickets to Tortuga fest($567.00) for April of 2020. Once it had officially been canceled, I requested a refund stating, I no longer had the original account I made the purchase on and it had been closed. They let me know they would attempt the refund and then once the money didn't go through they assured me they would send a check. After more than 20 emails back and forth, there has been no resolve. They're making millions on a scam basically. read more

Front Gate Tickets - Ticket Sales Near Me - Austin, Texas

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Horrendous customer service. If I could leave 0 stars, I would. As mentioned by others here, they shut down their phone line for customer service and don't respond to inquiries/issues via email. Bought 3 GA tix for ACL fest that were supposed to ship by late August. It's now mid-September, and my tix haven't shipped yet. And there's nobody from FrontGate to hold accountable because they don't believe in customer service. Avoid these guys if you can. read more

I would give 0 stars if I could. I purchased a layaway ticket to escape and the payments are linked to my venmo and my Venmo is linked to my bank account. For some reason the LAST payment somehow wasn't taken from my BANK ACCOUNT and I was partially refunded. In their email they stated they would give me back $141 but all that was sent was $94. After emailing them about this they were unhelpful and unable to explain why this happened. When I tried to get back the money THEY SAID THAT THEY OWED ME they suddenly say it's because I didn't make the last payment. When it should have been impossible for them not to have taken the automated payment. My coworker told me she did a payment plan and received her wristband and showed up to the event. Her wristband didn't scan and she checked her bank and they had refunded her without letting her know her wristband was no longer working. read more

Front Gate Tickets - Ticket Sales Near Me - Austin, Texas

These people are professional con artists. I never received my full refund. But believe me, I will not stop until justice is served. You really believe you can take money from people like that? It's only $278.22 you're attempting to take from me, but what if you're doing this to 20 people per day? I'll file a complaint even if it costs $250. Please refund my money as soon as possible, as I have been requesting it since January 13th. Every time I spoke with your customer service department, they made excuses. ​I am giving you the chance to do the right thing. *Just reading the reviews I can see a lot of people have the same issue. I will gather every single person here and open a mass lawsuit because you guys are in a violation of the contract. I have all the proof I need, conversations, emails, invoice, payment confirmation, refund amount email confirmation, PayPal payments, bank statements you name it. read more

They refunded and cancelled my order without contacting me or without any warning. The event is still going, so it is totally unrelated to that. I emailed them asking why, they said I didn't fulfill my layaway plan obligations. But payments paused for covid, and then never started again...I could've continued with the payment plan, or just paid it all lump sum if I had to. Then I had a camping pass on another order (I made a 2nd order to get my camping pass) and so obviously that pass is useless without my ticket, and they're charging me $70 to cancel my $150 camping pass. Oh and their website says defaulting charges are $50, so somehow I have to pay EXTRA for this?? I also have yet to get an explanation on any of this. Despite reaching out. Wish I could leave 0 stars. read more

Screwed me out of over $100 extra dollars on two tickets and provided no help or real explanation as to why, then stopped responding.

Ordered tickets for different festivals and did not have any trouble receiving. Had a few hiccups when putting info in and they were able to fix it right away. Great customer service and quick in response time! read more

Don't recommend this company at all THEYRE so unprofessional. The customer service is not helpful. I'm emailing currently with someone from the company and so far it's been 2 days and all I've learned is that the company is going to keep $30 that are mine. The company doesn't allow me to pay what I owe to an event that I had been paying for MONTHS. I will never buy tickets here again. I wish it could get 0 stars. read more

This company sucks. I would not recommend them to anyone for anything. I think this must be run by a bunch of 15 year old children. I called for a refund on a concert that was cancelled due to COVID. I waited almost an hour on hold. Then, the guy places me on hold to find our something, and I was disconnected. Convenient. When I tried to call back, they said they were closed for the evening. Today, I have called the US and Canada number dozens of times. The automated system says all representatives are busy and hangs up on me. WTF?!! I despise this company. I would rather never buy another ticket in my entire life than deal with these people again. read more

They price gouge like crazy. They're supposedly the main distributors of Welcome to Rockville tickets yet they have the highest prices and even higher service fees. I bought the same passes through stubhub at literally half the price. Not to mention that front gate still has the audacity to still charge a delivery fee despite having a higher service fee than any other third party vendor! Avoid front gate tickets like it's the plague, they don't deserve your money. read more

They have been very great but I'm unable to go to the festival and they would not refund or let me resell

Absolute garbage business. Never received physical tickets, digital tickets unavailable and could not located my order despite having confirmation email and order number. ZERO customer support. I echo everything in every other 1 star review - would give negative if possible. Terrible experience. read more

Awful! We ordered tickets to Austin City Limits festival. We ordered and paid for our tickets on May 1. The concert was on October 5. As of Sept 28, we still had not received our tickets. We were promised we would have the tickets within 2-4 weeks of the festival. We were not able to attend the festival due to unforeseen circumstances, and then we could not re-sell them because they were never even mailed out. Their solution was for us to pick them up at will-call. This solution is not helpful. Now, as I read all of the same reviews from others here on yelp, I am just shaking my head. Awful. We paid for a product, we did not receive the product. This is not how a business should operate - seems like common sense. Never again. read more

I bought 2 tickets to an event originally scheduled for April in Austin Texas. I received an email from Front Gate Tickets May 1, 2020 that the event was postponed until July 23, 2020 but had 30 days to refund if I could not make the new date, otherwise my tickets were valid for the new date. On May 20, 2020 I received a second email from Front Gate saying the event was postponed again until July 29th, with the same details about canceling. To date I have not received a cancellation email from Stubb's (the venue) or Front Gate. I reached out to Front Gate for my refund. I have been told 5 different stories on why I can't get the refund, it started with being told an email was sent cancelling the even in the "beginning of May" to NOT MY EMAIL listed on my account, how would I have known? I have attached both emails rescheduling the event to this post, as well as the official Facebook page for the event still marked as RESCHEDULED. The event is 100% not moving forward and Front Gate is lying to customers on why they cannot receive a refund. The customer service and lies I experienced through my conversations with customer service were honestly concerning that a company cannot keep their lies straight. Their staff talked to me like I was stupid when in fact they made mistake after mistake and it is tracked via email. read more

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Bought tickets 6 months ago. Never received them. They have no phone number to call and inquire.

Frontgate tickets does not answer their phone They claim to have mailed my tickets but sent it to the wrong address They refuse to answer polite email requests and they just do not seem to care at all. I bought a ticket to a Governor's Ball event at Citifield for September 24th and have never received my tickets. I have sent 50 emails with no reply DO NOT DEAL WITH THIS COMPANY THEY WILL RIP YOU OFF Athena at NYCTOWER@yahoo.com read more

The event I was attending was canceled, but I was never notified about the limited window for refunds on ticket packages. I contacted their customer service group and after speaking with both their service tech and supervisor, I was told there was nothing they could do, despite never having been informed on any changes in the event or conditions on refunds. I was also warned that if I filed a dispute with my credit card provider, I would never be able to purchase tickets from them again, which was no problem whatsoever. I immediately contacted my credit card provider and disputed all of the charges. I was told by the service tech there that this promoter was far and away the worst in terms of overall customer service. One and done..... read more

have tried to reach this company. Purchased 4 day pass Lollapalooza Chicago, tickets did not arrive, NO RESPONSE to repeated emails. The phone number they list will not take calls. Choose ANY other ticketing venue, pay more if you have to, but do not get your tickets here!!!!!!! read more

They only gave me a partial refund (I spent well over $400 on an EDC ticket, received $350 back). I bought the ticket back in 2019 before the pandemic. I asked for a refund and they initially denied me, several times, before saying it was ok. The card I used to buy portion of the ticket was stolen so I used my new card for the rest of it. They tried refunding my old card, which obviously didnt work, and told me I had to call my bank. WHAT? I called my bank, they obviously told me it's an issue with Front Gate and they can't retrieve the money from them (obviously). Sooo, lawsuits incoming. I've absolutely had it with this company as many others have said. When someone takes so much money from you and doesn't give it back, especially an overly wealthy company, it makes you angry. I don't understand why a company is so GREEDY. Remember folks, this is the same company that is owned by Live Nation. The same company that tries to stuff as many people as possible in deadly conditions for money. And then denies having any part to play in it (referring to astroworld). I'm glad I realized how sick and twisted this company is and now I will never support them ever again. They don't care about us!! Trust me. The CEO has narcissistic personality disorder. What else could you expect? It's all money, money, money and maintaining their image. I wish I could pee all over this company literally. I WANT MY MONEY BACK YOU FUCKTARDS read more

The worst ticketing company. They scammed me out of 400 dollars. Made me get the tickets for the same concert twice, after going through all their refund processes they said the event is now concluded so they can't do anything, while it was going they said I should try at the festival, the festival was saying they can't do anything about the tickets so I got stuck paying the fee twice. I don't care who's concert it is, I am never every buying fr Front Gate again. All I can hope for is that they disappear some day. They should be sued. read more

Incredible customer service!! I can not say enough about how well I was treated. I bought 3 GA tickets for Electric Forest in June of 2018 last December and when my Airbnb canceled my lodging for this event, I had to secure camping on site at Electric Forest which included 3 GA tickets to EF. Front Gate immediately refunded me for the entire cost, including all fees for the 3 GA tickets I bought back in December. No questions asked. Thank you for a completely stress free experience. I use Front Gate tickets a lot for concert/event bookings and I am one happy customer. read more

Got lawn pass tickets for my sister for Xmas. However she had already got them. Front gate won't refund or allow me to transfer the name. so she has two sets of lawn passes but can't give one to someone else... So they are just double dipping and it's bullshit. read more

This is a difficult review. Usually emotion has subsided three months after the initial purchase, however the classless manner in which FGT conducts business deserves a whipping. Boys, no one is buying the WEAK and HEARTLESS press releases about how you plan to "reschedule" 40 bands (laughable) and care about taking care of your customers (who are under 30 and over paid for your weak/overpriced lineup in Redondo Beach). By "postponing" it is greasy and nauseating. The worst part of the review is when I went to your website, mid COVID-19, and saw how you continued to market events in the same slimy manner in which you sold a bills of goods to unassuming Millennials with little conscious. I will continue to monitor your unprofessional PR and offer up my time to debate your weak company on a public platform. Let me know if you are ever up to the challenge and I'll contact the proper digital, cable and satellite platforms. read more

HORRIBLE AND HEARTLESS COMPANY. My best friend who unexpectedly passed away this past March had purchased WWWY festival tickets for us in January. I had to BEG and PLEAD customer service to refund the money to a different card since the person who purchased the tickets was DECEASED & we have no access to her bank accounts. Customer Service REFUSED. Finally after 30 emails the so called "manager" allowed for the tickets to be transferred to my email but that's all they could do.... Ended up losing out on hundreds of dollars because I never received my damn tickets. Disgusted with this horrible customer service experience. Lastly, a big middle finger to CLEO who is the most heartless human being I've ever conversed with. read more

Garbage company. I spent $1,400 for 2 days at a festival that required off site parking/shuttle bus. The shuttle bus was an additional $30 a day to and from the parking lot. Nowhere on the 'customers also buy' pop up does it say the shuttle pass is per person. It only says it one per person on the e-mail printout. I went to by another one the day of the festival and customer service said they provided the sales data to the vendor and I would have to get them at a "first come, first serve basis" from the shuttle. We are showing up later in the day, after the festival starts so likely they will be out of shuttle passes. I asked for a refund and was told the "no refunds, no exceptions" line. Screw them. They are terrible. At $60/day for a shuttle service for 2 people? Stupidity overpriced. Avoid these fools. read more

Not impressed with the lack of care, promptness and compromise following the COVID-19 outbreak. Will no longer be doing business with Front Gate Tickets or Rolling Loud. read more

This ticket is regarding a show I accidentally purchase tickets for and tried canceling immediately that day by phone and email over a month in advance of the show . The tickets were purchased for the show in Dana point with offspring on the 7th of April . I have copies of emails stating you guys were busy and guys never made an attempt to contact me . They literally sent me this twice "Due to higher than normal email volume we have fallen a bit behind on responding to our emails. We hate that this has kept us from getting back to you in a timely manner and are adding staff as quickly as possible to catch up. We hope you were able to find the information you were looking for; however, if you still require assistance, please reply to this email so that we may prioritize your inquiry and respond as soon as possible." I tried to follow their terms and conditions and cancel through them but it seems based on other reviews that they seem to do this a lot , I have purchased tickets with them before perfectly but for some reason they let me down this time . Wont use this company again unless they make it right and return the 157 that was spent for tickets I was never able to use . read more

I bought tickets for King Krule back in November 2019 for the April 4th show at Stubbs. The concert was rescheduled I did not get any notice about receiving a refund as an option. When I called Darren a Manager told me I had until May 30th to ask for my refund! How was I suppose to know that? It is their responsibility to contact me with information about cancellations, reschedules and refunds. I am out $85.50! right now through these hard times that money would help. It's pretty pathetic that they would keep my money and not contact me with an email or call with concert updates. I have made a report with the AGs office consumer protection act hopefully they can look into this company and stop these creeps from stealing peoples money. And by the way if I could have given them 0 stars I would have! read more

Very disappointed by the lack of empathy and professionalism from this company and its staff. I had purchased tickets to The Midtown Music Festival (which I was extremely excited to attend), but due to the recent hurricanes (Irma and Maria) I was unable to attend due to severe damages and cleaning up after the storm. In hopes of a refund or a partial refund, I had contacted them prior to the date of the event. I would have completely understood if the refund was not possible and would have left it at that had they just said "sorry, nope." Instead they had me going back and forth, customer support representative after representative, to finally just stop responding to any of my e-mails altogether. Mind you, I did not have cell service nor electricity during most our interactions that spanned nearly 2 weeks so I was going out of my way to contact them to make sure I wasn't being a total inconvenience. Extremely shocked by the lack of/poor customer service. read more

Greedy liars. I purchased festival tickets through FGT (Front Gate Tickets) because they were the only option to buy from out-of-state. I purchased them early to get a discount, and I received two confirmation emails: one with my receipt of how much I paid and one with my tickets. My credit card statement reflected the charge. When I showed up to the festival the next week, my tickets wouldn't scan and I was told to talk to the registration desk where I encountered someone who worked for FGT. (I saw this young man walking around helping someone else earlier with his laptop.) At the registration desk, I told the woman what security had told me and she turned to the FGT man for an answer. He scrolled through his laptop, then looked me straight in the eyes and said confidently, "It looks like your bank reversed the charge." That didn't make any sense, but I had no reason not to believe him. I asked if I could just repurchase the tickets, but the FGT man and registration both told me I would have to pay the higher price. I showed them my email and the date I had purchased them, but the FGT man blamed my bank and said there was nothing they could do. I stepped aside to call my bank and was immediately connected to someone who laughed at the situation when I told her. She said that once they [the bank] approve a charge, they have no reason to reverse it. "In fact," she said, "we never do that." I thanked her for her time; now I was mad at the FGT man. I returned to the registration desk and recounted my convo with my bank. The FGT man was busy on his laptop--like earlier--and now seemed annoyed that I had returned. He didn't seem to want to help me; I felt like I was interrupting something else he was working on (perhaps I wasn't the only one this happened to). I prodded him for a reason why FGT sent me tickets, then reversed my charge. He finally said I input wrong information. I gave him my driver's license and asked him to tell me what was wrong. He still couldn't tell me the reason why they reversed my charge and were now charging me a higher price for my tickets. FGT had an opportunity to provide excellent customer service; instead they chose to break trust and lose a customer for some extra revenue. 0 stars; not 1. read more

I've had a similar experience to many other Yelp reviewers. I purchased tickets for the Beach Life Festival but have not been able to reach them for a refund. The concert is technically "postponed" but no new dates have been announced. It would not surprise me if the organizers go out of business, leaving the ticket buyers with nothing. Front Gate should do the right thing and refund those who request it. Meanwhile, I'm doing a chargeback on my credit card (disputing the charge.) read more

Spent $1000 on passes and camping. They screwed up the shipping and my camping passes never got to me.... Here we are one week to the concert and I am being told I have to wait in the line at will call.... Not only did I get charged for two separate shipping transactions, my passes are now just " unable to get to you in time." I called several times. Half of the customer service people I talked to had no idea how the passes were sent out or where my passes were... NOT IMPRESSED! I will honestly think before I ever go to a concert selling through Front Gate again. read more