I love going to Ikea but this time the experience was a bit overwhelming. I waited forever to…read morereturn something and it's a bit confusing and not straightforward on the virtual line versus an actual line. I was really the next in line for a long time and it took forever and then I couldn't even return the item as they change their policy with out my notice on plants. Also for checking out after purchasing stuff the line was so long and it was very confusing. They didn't have any of the self checkouts open. I finally got to the front of the line and the cashier went away on a break so I had to wait longer. I felt like there's a lot of workers but they were just not on the cashier so it was just a slow process.

Having visited IKEA locations in Ireland and Sweden, I've seen how they take the concept so…read moreseriously over there--it's an entire cultural experience. Here, we tend to treat it more like a giant showroom with free babysitting and a cafeteria, but the value is still hard to beat. I had a great run during my most recent trip. The deals were everywhere! I picked up a summer-weight duvet along with a new cover and shams to refresh the bedroom. I also found a stunning set of gold-toned serving flatware -- they have that sleek, high-end look without the boutique price tag. A few highlights and "hiccups" from this visit: The Food & Drink:I tried the fish balls with mashed potatoes for lunch, and they were actually pretty tasty. I also noticed an older gentleman sitting completely alone, casually drinking glasses of what appeared to be wine. Many IKEA locations with a restaurant license do serve beer and wine, and honestly, he had the right idea. Of course, I couldn't leave without hitting the food market for those specific cookies and foreign candies you just can't find anywhere else. The Atmosphere: At one point, navigating the floor felt a bit like an escape room. While the staff seems nice enough, they aren't exactly eager to help--you really have to run them down to get an answer. The Warehouse:I'm honestly not a fan of the self-service furniture selection policy. The whole warehouse environment is pretty intimidating when you're trying to track down boxes. The Strategy:Since I'm lucky enough to live only 25 minutes away I've realized I need to stop coming here like it's a once-in-a-lifetime pilgrimage. If I visited more often, I probably wouldn't feel the need to drop $200 every time! Overall, it's a solid four-star experience for the unique finds and the reliable "Swedish-lite" atmosphere, even if you have to do some of the heavy lifting yourself.

The store is organized and clean. They sale home good items. It's in a shared shopping center with…read moreplenty of parking. The prices are high, but they typically have a 15 to 25 percent off sale. They have a rewards program. The customer service is lacking at this location. Many times staff appear nice and fixated on something, you can be in the store for 20 minutes not get a hello or any help unless you ask. What is posted online and what is in store don't match. Online makes it seem like they have a full in stock store of items. I prefer to see the item when getting home goods before I buy. Online they prefer you to come in store to pick up. Not sure why maybe they are trying to save on shipping costs or want you to buy something else when you pick up. Happy shopping!

I used to go to Kirklands a lot in my hometown. I haven't been to any since I moved so I decided to…read morecheck out this location. Overall, the store is organized with lots of things. They have a ton of holiday stuff. Way more than their regular stuff. Not too crazy about that. I was in the store for a good 30 mins and not one person working greeted me or asked if I needed any help! I was looking all around for things to get a feel of their layout. There were several workers stocking stuff and walking around. Super rude. I saw a lamp that I liked but they only put their displays on the floor and the rest in the back so you don't know if it's available or not. I asked someone if they happened to have two and she seemed somewhat annoyed that she had to go back and check. Then she made a comment about how I could or couldn't be lucky depending on what they have. Turns out they only had one. Not a big deal. She did end up telling me that they had some available at other locations but why in the world would I drive an hour or so away just to get them? Overall, this store is ok but expect to fend for yourself. And if you have a sensitive nose I do NOT recommend coming here.

Newest location hidden away on providence road near The Loft and The Crust Pizza. I personally…read morelove their sister stores HomeGoods, TJMAXX and, Marshall's a WHOLE lot more. With HomeSense you get opportunities to buy chandeliers. Just enough of parking but I don't think they will need more. I'm hoping they will bring another TJMaxx in the area.

This store is similar to the Home Goods store and I was told this store also supplys Home Goods…read more. I didn't find what I was looking for in the Home Goods store and was told to try this store instead.. I was able to find 6 matching outdoor chair cushions. I found prices mostly reasonable and a good selection of home furnishing products. The staff was friendly. The store bright and clean.

Not the top quality furniture we were lead to believe.. The so called Design Consultant Michele…read moreLyden is NOT as knowledgeable as she thinks. She said their furniture comes from North Carolina, wrong it is delivered from a warehouse in North Carolina. The $7100 bedroom set we purchased has a big sticker on the back stating Made in Vietnam! The reason it took so long to build is it care on a boat shipped from Vietnam. Ordered on 9/16/2023 and delivered on 12/23/2023 and one of the dressers was missing as the forgot to order it at the same time. Received missing dresser 1/2/2024 and the drawer would not close as it should, had to call send a video to customer care to verify concern and then they would send a repair technician, 1/13/2024 technician came and said the drawer slide was bent and have to order new ones. 2/1/2024 the technician came and installed the new slides and could not resolve the issue and determined the dresser was not properly put together and would have them order another dresser. 4/20/2024 new dresser delivered top drawers did not close properly on this one. Bassett sent technician out again on 5/29/2024 and determined the drawers were not square and ordered 2 new drawers. So 7/18/2024 the technician came with the 2 new drawer and installed them and adjusted for proper fit. Finally 7 months and 17 days after we received our new bedroom set it is complete. So short story Do NOT by anything from Bassett furniture !!! RUN, RUN, Run AWAY fast as you can.

Marty gives wonderful design advice and service. He has helped with several projects for my home…read more Great customer follow-up and delivered on time!

Dan and Amanda sold my family two beds, mattress etc. The whole process has been a nightmare. They…read morewrote down the wrong numbers for the bed BUT they also wrote down the wrong email and phone numbers which made matters even worse. A new bed has been delivered wrong 4 times including today. The second bedroom set still hasn't arrived and no one has helped. A bed in the wrong color was delivered, and they re-delivered new beds 3 more times ALL THE WRONG BED.

I was referred to this place by my Hair Stylist. I am new to Charlotte and have been here less than…read more1 month. I came here as a result of a horrible experience with Ashley Furniture Outlet which happens to be just across the street from this place. I had been waiting for over a month for a mattress and some Furniture which was mysteriously cancelled by accident due to the customer service team at Ashley's I came to this place in the pouring down rain desperate for a King Size Mattress of great quality. I had been to all the major stores and the selections I made were on back order. I couldn't bare to go another night sleeping on an air mattress. This place is very small but has HUGE customer service! I not only was able to find a perfect mattress but they keep a large part of their selection in stock right there on site!!! They delivered my EURO TOP PLUSH MATTRESS THE SAME DAY! Unbelievable! I recommend this place to anyone looking For quality products and AMAZING SERVICE! Nicest people I have come across so far in my home Furnishing journey!

My husband and I decided to buy a new refrigerator before Thanksgiving. We went on Sunday 11/13 and…read morelooked around to see what we can find. They had a lot of selections to choose from. I fell in love with the Samsung Bespoke 4-door refrigerator. After inspecting the refrigerator for damages I felt comfortable purchasing it. It had a couple of dings on each side which I was completely cool with because no one would see them. JT gave us a great deal on the refrigerator. JT advised us that they will call us on Tuesday to set up delivery for Wednesday. I guess the first inclination of a problem is when I didn't get a call on Tuesday. I called JT on Wednesday morning to see what time my delivery would arrive. He advises me that they are still working on a schedule and he will call me later. About mid-day still no call. I called JT yet again and asked what time my delivery would arrive as I had some running to do. He advised me to do what I had to the drivers would call me when they are on their way. Well, the call NEVER came! My husband called on Thursday to find out what was going on. He was advised that the driver hurt himself and was at the emergency room so they were trying to get help from other stores to assist them with the deliveries. We advised that our refrigerator would be delivered towards the end of the day. Nope...never happened!! Towards the end of Thursday, my husband was informed that the helpers quit and that we would not get our refrigerator till Friday morning. Friday morning came and went. The drivers got to my house around 4 pm to deliver my refrigerator. As they were taking measurements I asked if I could see my refrigerator. The delivery guys were very friendly and had no problem showing me the refrigerator. As I am looking at the refrigerator I notice more than a couple of dings on each side. I am now looking at long scrapes on the bottom, the refrigerator door dinged and damaged, draws scraping as they are being pulled out, and the back of the refrigerator is completely indented in two areas. I advised the guys I am not happy and do not want the refrigerator. I called the store and spoke with JT. JT was insistent that there was no damage. I asked to speak to the manager. Ernest gets on the and I start telling him about the damage. We didn't hit it off very well as he rebutted that the damage was already there. I know it wasn't. He wasn't even in the store when we bought the unit..and I took pictures of the whole refrigerator. Pictures were taken in the excitement of the option to change the panels. Needless to say, I was pissed that he had the gall to tell me I was lying about the damage. I told Ernest that I was sending back the unit to the store. He advised me that he had another unit however he couldn't have it delivered until Sunday. I told Ernest that my husband and I would come in on Saturday to see what our options are and wanted it delivered on Saturday. As I walk into the store Ernest was helping another customer...however he did acknowledge our presence and advised that JT would help us. So the original refrigerator I picked out and sent back was 29 cu ft sitting right in the front of the store. JT was trying to convince my husband and me that the 23 cu was the same size as the one we sent back. I refused the first option of the Bespoke he gave us. It was more dinged up and it was way smaller. I walked around the store for a few with anxious feelings. I need a refrigerator and needed it asap as I had family coming in from out of town. As my husband and I went back over to the refrigerator we sent back to take an inside measurement I pulled Ernest over to go over the new damage. As I showed him all the damages..he admitted that they were not there when we purchased the refrigerator. So now we are hunting to find a 29 cu ft refrigerator. We came across another Bespoke refrigerator with a tablet in the door. JT had shown it to us the first time we were in the store. We decided to take that refrigerator however it didn't have all the panels on it just the one with the tablet. Ernest agreed to put panels on the refrigerator so we agreed to take it. He did tell us that he only had 3 white panels and one blue. I was ok with that. He advised us that he can't have it delivered till Sunday. I told him that the trust is gone and I needed my refrigerator asap. Ernest promised that if he couldn't find anyone to deliver it to us he would deliver it himself by noon. So I took another chance. Ernest and one of his employees were at my front door by 11 am with my refrigerator. They delivered and installed it. I was so happy. I must say Ernest kept his word which is really important to us. We are repeat customers..and will continue to shop there since Ernest made a bad situation better.

Glad I went to American Freight. Got a great refrigerator. Alex's Check out was quick…read moreand easy. Loaded my truck and zoom. Well carefully zoom anyhow. Appliance works perfectly.

My husband and I were excited to buy furniture from here. As soon as we walked in, *crickets*…read more 3 women working and not a single one acknowledged or even had the decency to say hello... and they weren't busy at all if I must say... just watching and judging. Please support who supports you. 100% do not recommend + their prices are ridiculous for something that's unfinished.

Received delivery of our new bedroom furniture today from The Unfinished Furniture Shop in…read moreGastonia. To say we are in love with it is an understatement. Thanks to Dave and Emily for going above and beyond. I know a lot of people like the convenience of a traditional furniture store for the ease but as for us you just can't put a price on the quality they provide. If you are looking for solid wood (dovetail joints) with in store custom finishing, heirloom quality at a reasonable price give them a visit. Trust me, you won't be disappointed. We are repeat customers once again adding to our collection.

Do not shop there !! They sold me dangerous defective furniture, and will not replace it.read more

Margaret was fantastic! Great sells lady! She gave me enough space to THINK without being my…read moreshadow! She was extremely knowledgeable and gave me great suggestions! Great prices!