Landed at 10:05 pm.... at 11:25 all passengers are still waiting for luggage. This same thing happened the last time I flew Frontier into O'Hare. I should have learned my lesson the first time. read more

I just flew frontier from ORD to Cancun and crack to ORD. I have to say both flights arrived an hour early and no hiccups. The crew was courteous and helpful. I am not a great flier very nervous but I will be flying frontier again. read more

I can't even give this airline a rating because they are truly the worst airline in operation that I have had the displeasure of flying. First the nickel and dime of the baggage and seat fees equals out to the same price of the larger carriers. At the present time I am stuck in Chicago waiting to go to Las Vegas. I have to wait an additional 6 hours for a plane that has not left Florida. Bottom line you get what you pay for.. read more

Worst airline on planet. Not worth cheep airfare when they lose your luggage after arriving 2 hrs late to your destination. Also they charge for everything except using the toilet. The baggage claim area in LasVegas could not find an elephant in a closet. In fact the entire baggage claim process should be investigated for fraud... How can you lose a bag in this day and age where everything is scanned and they have the nerve to charge you for it! Avoid this airline pay for a better one or take the bus. read more

My wife and I flew Frontier from Chicago to Miami for $270 round trip.That included the extra baggage fees.We had Frontier choose a seat assignment 24 hours before departure for free. Everyone loves Southwest Airlines for no baggage and seat fees.What a great marketing concept! They sell you the no- fees spiel but charge you more for the same flight. Southwest wanted $370.00 to Fort Lauderdale for the same dates.All airlines charge baggage fees,seat assignment and soda purchase. The flights to/from Miami were both sold out. The planes were newer Airbus.The seats had enough leg room but do not recline.(The Spirit airlines I flew last year was so cramped that my knees were hitting the back of the seat.) The plane had the smallest tray table I've ever seen.You barely had enough room for a soda can and food. Both flights left on-time and were uneventful.I have no complaints about flying Frontier.To me,all United States airlines are the same.They squeeze every passenger in a seat,let you die of thirst unless you purchase water or soda,charge seat and luggage fees and lie about cancellation and flight delays. read more

You probably saved on the ticket for a reason. I would think twice about purchasing with this airline. You would be better off going with spirit or allegiant, as I have had better experiences with them. The staff need a reality check, customer service is lost. Expect surprise charges, they will find a way to get their money either way. they do not care about customer satisfaction (as evidenced by the reviews on here). Teresa at Chicago o hare need not be in a supervisory position and they need to be consistent between airports and the 'policies' as they apparently vary The reviews speak for themselves. Between the customer service, cheapness of the airline, and staff, this is the last time I'd be flying this airline I think the yelp reviews alone speak for themselves read more

This is an absolute garbage airline, I would give -100 out of 5 star rating. They have hidden fees, $35 for a carry-on! Before the trip they had moved my flight up by 2 hours. And day of the flight the flight was delayed with a notification that didn't get to me til I was at the airport. 6 hours later, still delayed with no compensation or refund in sight. The price might seem reasonable but know that you'll pay for much more at the end of the day!!!!!! read more

This airline is on par with spirit Numerous delays and rude workers.. They were awesome a few years ago, but ever since they expanded there is always an issue. The last time I flew them it was from SFO to ORD and they said it was delayed two hours because of weather, okay fine I get it.. Than two hours go by and there's another two hour delay, than we get to 2 pm (7 hours before original departure) and it was cancelled. read more

As a person who has flown all over the states and the world, is cheap, totally believes people should be charged for traveling heavy and given a deal for traveling light. This is still THE WORST AIRLINE WITH THE WORST CUSTOMER SERVICE IN THE WORLD. It takes much to piss sunny Denverites off I feel, but when you get locked out of your flight (even though you arrive at the airport on time), forced to buy another ticket and then have to wait while your flight takes off without you because the representatives can't do ANYTHING AT ALL , you really rile me up. And to think you might be able to solve it by talking to someone at a counter in person. Nay, me and the other 4 people in line went through the exact same rejection for different legitimate complaints, why they staff people there at all is beyond me. At least there's camaraderie in the concourse (as I sit down to wait for a flight 6 hours after the 7AM flight I showed up on time for) since every person in my 20 foot radius is complaining about this HORRIBLE TERRIBLE AWFUL airline. IT'S NOT WORTH IT. DO NOT FLY FRONTIER. read more

How can I begin to state how horrible my experience with frontier was? First, my flight had technical issues which caused me to miss my transfer in Denver. That I understand. What I don't understand is the how all of the gate attendants are on their phones and giggling when people need help finding their way home. They put me on a direct flight to San Francisco the next morning and offered no compensation. When I asked about my bags since I wouldn't be on the original flight, they told me to go to gate 2. I waited for an hour and 20 minutes before I received an answer for my bags. No one was in their baggage claim office (whose sign was held together by paper and scotch tape) I then went upstairs to the check-in desk for arrivals, and I was paid no attention to because the girls were on their phones showing each other pictures. No one knew where my bag was. 15 minutes later, when someone was in the office, they told me that my bags had been on the flight to Denver the whole time. I was given a direct line to the baggage manager to whom I left a message with, and I have yet to receive a call back. They did not look for any accommodations for us. One woman who was in the same situation as us (who was 70) had to sleep in the airport all night. The next morning, I was told the wrong gate, and my flight was delayed once again. THIS AIRLINE IS A JOKE AND AVOID IT AT ALL COST!!!! YOU WILL REGRET IT!!! No customer urgency, service, and unorganized. I will be surprised if my plane even lands. read more

Whim Wham. They had given me vouchers for $400 from the September 24th debacle. And I lost the vouchers. Lost vouchers = no ticky no washy. But I asked pretty please and they replaced them for me. Very grateful. read more

BEWARE. This airline tempts you with the price. Do NOT be fooled! It will make it up in everything else. Checking in a bag $40. Carry on bag instead? $45. You want to hydrate yourself with a basic beverage on the flight? $$. This brought the price of the flight above more civilized, well known carriers. I'm short, so I JUST fit in the seats. Don't look for cushioning or even a tray table though. Think hard plastic, nothing resembling support for your head and a tiny metal flap where a tray table should be. There were absolutely no screens for entertainment of course, not even an in-flight magazine. Seats do not recline. If you imagine the type of plane that hard criminals would be transported by in between high security prisons, this would be the type of plane you would imagine. The exception being taxpayers pay for prisoner flights, here you have to pay for yourself. Flight took off over about 3 1/2 hours late from Miami to New York. read more

Pay $50 for a carry on!! Wtf... I would not fly Frontier for the following reasons: *Late to depart both times, no inclement weather to blame. *Long lines to check in, no kiosks *As I mentioned....$50 for each carry on...huh??? Free to check them then? NOPE, that'll cost you $25 and a totally messed up bag that was intended for carry on that you got stuck checking and now you are TRAPPED AT BAGGAGE CLAIM! *No food...okay, obvious, but no drinks or water in flight either????? *No movies Are you getting where this is headed...the answer to everythying is NO, so, NO, I will not fly Frontier again...boo on you! read more

If i could give this joke of an airline negative stars i would. The family decided on frontier as a last minute trip to LA from Chicago. At ohare everything went smooth. we boarded with our luggage-we only brought carry ons. Then we boarded and everything went to pieces. The flight was delayed for HOURS going to our destination. No communication between passengers and crew. Shoddy and terrible service out of ohare. Then at LAX on on the way back-the desk clerk decides to not only arbitrarily force us to check our CARRY ON luggage that we flew out of ohare with but on then to charge us THIRTY DOLLARS A BAG, All the while, other passengers are boarding with LITERAL duffel bags and huge luggage and are cleared through. Our attempts to talk to a supervisor-who was absolutely unprofessional-ended with a code 7 being called in the airport. scaring my inlaws into thinking they were going to have us escorted out of the airport. Your airline COERCED my family into checking carry on luggage. This is a 100% pass on this airline. and now that im writing the review, its no wonder why they are rated so poorly. WORST. AIRLINE. EVER. DO. NOT. USE. read more

Paying for it online is confusing. You also have to pay for carry on, and check in bags. The carry on is $35 online. If you push it and find that you don't make the size at the gate, then it's $65 to check it in. I paid for a carry on online, but when I went to the machine at the airport, it said I had no check in or carry on bag with my ticket. And then my ticket got stuck in the machine, and I had to get help to get it out. Then I went to the counter to settle my carry-on deal, but they said in their system, I paid for a check in, not carry on. I looked at my receipt later, and it definitely says carry-on. I rarely feel so taken advantage of, like they're trying to milk every last dime they think they could get from you. This was my first and will be my LAST Frontier flight. read more

I wish I had looked at these reviews before I booked. Please do not fly this airline. Terrible customer service. Their system to check in online was down... Then they would not print me a boarding pass 40 minutes before the flight took off. I had no bags to check and make it through security in 7 min after I booked a different flight on Delta. Angelo, the supervisor hid from me and two others who were also upset. It took us two hours for him to finally come meet us. read more

Guy cuts in line in front of me gets a free bump up to an exit row. That's what I was trying to get: an exit row seat. The agent tells me he got the last one. Sorry. I get on the plane and there are 10 exit row seats open. I tell the FA and she lets me move but charges me the upgrade. Only line cutters get free upgrades at Frontier Airlines. Uncomfortable seats and lousy service. I can't imagine they are able to hire decent pilots. I would avoid them. read more

Online reservations confusing Seats are horribly uncomfortable Seats DO NOT recline at all. read more

They had a delay. Almost two hours. Then proceeded to bump me from the flight. And then sent my luggage to Cleveland anyways. I can't make this up. The staff although polite was extremely unhelpful. Very unorganized and now I get to miss Christmas with my family. Thanks guys. Edit for fun story; When I got there to check in i realized I couldn't have a carry on. So I consolidated and decided to check one bag (check in was $10 cheaper than carry on) anyways they say ok $25 I hand them 2 twenties. They tell me they don't have change. They ask me to run my card. Which has $1 on it. They then tell me that I need to go to the Starbucks downstairs to get change! I STILL can't make this up. I was like uh no. So they gave me a discount and made it an even $20. This took over 20 min. read more

horrible i almost fucking died this airline traumatized me! never again! ive been on this airline 4 times and it was terrible. very turbulent . i was holding on for my dear life! if i can give it half a star i would, even better, zero stars . im a very unhappy customer oh not to mentio, terrible customer service racist ass fuckers read more

horribly run airlines. impossible to cancel flights and basically robbed us because you cannot cancel and you need to go through a bunch of hoops to get a refund even in an emergency. i fly a lot and i have never had such a horrible experience. DONT FLY FRONTIER read more

I've been flying Frontier a lot - because they are so. cheap. (In the "are we going to fall out of the air?" kind of cheap, but I haven't yet, so it's all good.) I definitely recommend Frontier if you're going to be flying less than five hours and you are prepared to pass out as soon as you get on the plane, because you get nothing and it is a pretty awful flying experience. The seats are pretty much as not ergonomic as they get, with the tiniest amount of leg room possible. Also, when buying your ticket, be prepared to add $20 each way to whatever your ticket price is - $5 for your seat (any seat) and $15 for a checked bag (it's $20 for a carry-on, so you might as well check it). Even with that added on, though, these tickets are easily half the price of any other airline. read more

Whoa, talk about the friendly skies. And it ain't United. Michael S. summed it up nice and succinctly in his review. Flying Frontier from Chicago Midway to Denver was a piece of cake. Great price. Direct flight. On time. Friendly peeps. The plane was not full. That screaming 3 year-old who follows me and sits in front of me on every flight was there, but that was not the airline's fault. I had not flown at all in several years, so coming back, I just was not expecting an enjoyable trip, and I knew nothing about Frontier. I think I would definitely book a Denver flight with them again. Also, they have an animal theme going. I like that. read more

The 5h*tist airline ever! Not only they charge you for your seats but their customer service sucks majorly. This is the 2nd time around I'm flying with them and I think I have had enough. Never again read more

Paid over $300 for a trip to Chicago. Paid $30 to allow me to carry my own bag on to the plane. Paid $15 to confirm my seat. Offered me a deal to have my own can of soda for $2....no deal. Waiting over an hour to allow us to park the plane...priceless. read more

The airline really isn't as bad as I was expecting. Just pay for your carry on/check-in ahead of time (it'll save money). Sure, it sucks that they charge a fee for a carry on and another fee if you want to book a seat ahead of time (you can get a free one if you wait until it's time to check in), but apart from that, I think the airline is fine. Good pilots, and even though I'm seeing a lot of reviews about how their departure/arrival times were off, both my round trip flights from Chicago to Austin, TX, and back, went smoothly with no time wasted. Pretty quickly, actually. Def not bad :-) read more

If you are trying to cheap out and get a decent flight, this is the wrong choice. They charge you for carry on bags, charge you to pick a seat (I guess you can somehow go random but I missed this option) ), the tray table almost was big enough for my cell phone, and the seat literally had no cushion. My flight was supposed to leave at 530p, however it was well after 830pm until I was able to begin to think about boarding the plane due to some "issue with the nose". The counter people seemed to be laughing as all of the passengers waiting for their delayed flight seemed distressed and questioning when we would leave. To add insult to injury, these desk clerks kept saying, "it will only be about 10 minutes longer" when it was over 150 minutes later before any real news was given. This airline is a joke and if this review stops at least one person from using their service it was well worth typing this out. Please don't make the same mistake I did by using Frontier, just spend the extra money and go with United or Alaska! read more

Without a doubt, this was the worst airline I have ever flown. Although it is cheap, simple things like carry on luggage and on flight drink, including water, is charged to the point that you might as well pay for the more expensive airline. At least when you pay more you get a more respectful crew, as on my flight I was legitimately hit awake more than once by one of my attendants. Overall a supremely disappointing experience with Frontier Airlines and I would not recommend it. read more

Like others, I would give negative stars if I could. Frontier airlines was bad enough as an airline in and of itself, but the people affiliated with the airline took the icing off the cake. Well, just one person in particular at the Chicago O'Hare airport. We had arrived early for our flight to LAX, so we waited in our gate area for couple hours. Boarding time approached and no announcement was made to go on board. I waited ten minutes, and still no announcement. Confused, I checked the information screens to see if our gate number had changed while my sister I were just lounging around at the gates. It was the same gate number printed on our tickets. So I went back to our gate only to notice that it was not going to LAX. So... our correct gate number is going to the wrong destination at the right time? I don't understand. I went to a seemingly friendly-looking gate attendant at another Frontier airlines gate and explained our puzzling situation. Without bothering to show any hint of manners or professionalism - no "excuse me" or "can you hold on just a sec while I make an announcement?" - she rolled her poorly applied false eyelashes at me, sighed loudly out of her overdrawn Barbie-pink lips, picked up the phone intercom, and drawled out an announcement that our mysteriously inaccurate-but-seemingly-accurate-because-nobody-bothered-to-update-the-gate-information flight was now ... at the gate where she was standing... where there was a sign above her carefully sewn-on head full of weaves indicating this flight was going someplace else beside LAX. So now I was more confused. The board above her head indicated it wasn't going to my final destination; the gate information in the hallway said a whole mess of other things; and her announcement didn't align with any of the information posted anywhere in the entire airport. Our flight was obviously delayed, but the signage says we're on time. And no, I wasn't the only person confused out of their minds about this change of plans - I just happened to be the one to ask the questions everyone else around me wanted the answers to. So I pointed to the sign above her head and asked for confirmation that my flight really was heading back to LAX instead of... wherever it said it was going to. Man... if attitude could get you jailed, she'd be doing a life sentence. Miss Black Barbie Diva got all catty and rolled her eyes at me and said, "Din't you jess hear ma announcement?" *another exaggerated eye roll* Er... Yes, I did, but nothing you said aligned with any of the information posted anywhere, which I politely pointed out to her. And in case she was wondering why there was still a horde of confused-looking people behind me, well, it shows that there were still confused people around, ya know? I won't even say what she did next since I don't want Yelp removing my review. All in all, Frontier sucks. The cabin girls were much nicer, but the flight itself was terrible: seats don't recline at all and knees touch the seat of the person in front of you. $30 for checked and $35 for carry-on baggage. $16 to pick your seats (which is mandatory at check-in). Probably will charge you $5 to drink their toilet water. NEVER AGAIN will I ever fly Frontier. I made it my mission to make sure to tell everyone I know not to ever fly Frontier. And to Miss Black Barbie: please learn some manners and basic public service etiquette. (And how to apply false eyelashes properly.) read more

I was really worried reading all these bad reviews after I booked my flight to San Francisco from Chicago, but I disagree with everyone. My flight left on time and landed early there and back. Yes the seats are small and don't recline but it is a discount airline, you get what you pay for. I am only 5'3 so leg room was not an issue. Tray tables are very small. Water IS free if you are just getting a cup of water and not a bottle. They mentioned they just bought 100 new planes so hopefully the new planes will at least have plugs to charge devices in flight. Flight attendants were all very nice. I would fly frontier again, worth the price I paid! One thing I did not like is the airline doesn't work with TSA which I am a member of, so it was slightly annoying having to wait in the long security line. read more

This is the worst airline I have flown. Arrival and departure times were over an hour delayed. I flew to LA but Before we took off they overbooked the flight and allowed an extra person to come on board. they had to turn the plane back around to go drop off the passenger without a seat and we were delayed for another half hour. No crew member announced anything until we arrived at the gate a second time. The plane itself was the worst the seats are very small, very hard, no cushioning and you cannot recline. The flight attendants on the plane made it very clear the only thing free was the water. at O'Hare airport while checking in one of the workers kept yelling at everyone.... my advice is pay the extra $40 for another flight....do not go through the hassle, headache, and uncomfortable flight of frontier. read more

They have the worst customer service I have ever experienced in an airlines. A few years ago I was at the top tier of there elite customers and after a horrible experience. I stopped flying Frontier. Recently, I decided to try and give them another chance given a low fare they offered. Another horrible experience ensued, first the flight was delayed then it was delayed again, the they cancelled the flight citing false information that the airport we where headed to was closed, this was not the case. They where simply trying to get out their liability for mechanical issues that prevented the plane from flying, which they did not announce , but I later found out. They then gave out incorrect information about the flight that would be departing the next day. I would recommend using another airlines if possible and keep in mind they charge a significant price for a carry on! read more

It's inexpensive but has absolute horrid customer service by phone and at ticketing counter. I didn't have access to internet at my (older) Aunts house and need to know the terminal to fly from PHL to ORD. So I called Frontier and the guy put me on hold and when he came back he didn't even know the terminal told me to use the internet to look it up (again no access to internet at my aunts.) - Useless Plus he gave me the wrong gate number - Useless My seat had to be changed at ticketing counter and I specifically asked how much the fee would be to change seats and the guy just printed out my boarding pass and didn't tell me the fee and I had to ask again and I couldn't complain about it because I needed to get on my flight. Flight was delayed while I was at the gate but when I called their customer service to find out why they were already closed. Be very wary of this airline. read more

Worst airline ever. Forgot to fuel the plane, and then the morons over fuel it. Canceled our flight home with you bozos.

pay the extra money and use another airline!!! reasons: - your flight will always be delayed & by at least 2-3 hours - you may not even get a flight bc sometimes they dont even show up - people at the counter are rude af & have no clue what they're doing - no apologies given at all by frontier read more

Will not be using frontier every again!!! DO NOT BOOK. Crappy customer service. Granted the flight was cheap to fly. But not worth the hassle. My family and I got to o'hare airport around 6. Just to be early and our flight would not be departing till 9:00 p.m and getting to Los Angles around 11:40(if on time). We began boarding around 8:25 till they were having issues on the plane. About 2 minutes later they pulled everyone out that was already on the plane back out to the gate. We were then told the plane has computer issues and don't know how long it would be till we could go back on the plane. We waited ALMOST about TWO HOURS till we and other people just began boarding the plane when they didn't even speak to us that it was fine. Somebody told them to inform the passengers as to what is going on. Seconds later they said it was safe to board. As far as going to the plane the walkway had a bell going off and was really loud. We arrived to our seats and wanted just to recline and be comfy. Well guess they should have said something about that too. NO RECLINE!! Can't even be comfy and nap. My mom had the window seat so I told her to rest her head near the window and place her legs on me to stretch and kinda get comfy. And the mini desk in front of you is not even comfy enough to place your lab top on. Snacks and DRINKS including water!! cost money(credit card only). Oh and no tv what so ever. As to leaving the tar Mac, let's just say we stayed on the tar Mac for about another 20 minutes. Not an enjoyable flight at all. Babies crying the whole flight there. And also late arriving to LAX an hour and 15 minutes. Coming back to Chicago We check in for our flight at 7. We don't take off till midnight. We checked my parents bag but then they told us we would have to check our other carry on suitcases for an addition $30 each! Or they would charge us at the gate $60. Unbelievable. Never heard of charging for a CARRY ON SUITCASE! As for the flight it self. The staff where friendly and the pilot did inform us of when we would be taking off very shortly since we were second in place to take off. Got woken up by a very loud screaming crying babe!!! Not getting sleep what so ever. -_- they should be a law no babies for plane rides unless the age of 5+. Prepare to bring headphones and blast your music or make sure your headphone have a noise conceal. read more

Frontier Airlines - The "desk" - Airlines Near Me - Chicago, Illinois

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This was a very expensive experience. Not only do they charge you to check in online but the charge for carry-on bags. We decided to arrive early to check in with the flight desk. Tip.....!!! The way around this.. Paying for an extra bag.... I carried my large purse as a purse and had my boyfriend carry my other bag as his purse. (Yes I had to tell the desk agent that he as a man is carrying a purse. If not they would have charged us for two pieces of luggage.) Leaving only one small rolling suitcase to be charged $40........ Yes.... $40. The plane took forever to be towed from another terminal. They have finally started to line people up to board but this should have been the take off time. The plane is poorly constructed. Basic basic model. Seats do not recline at all. Trey tables are tiny. The staff did a poor job in cleaning it's still filthy. The crew charges you for everything except water. That includes snack and soda. The whole experience was unbelievable.... read more

Frontier Airlines - L1.. - Airlines Near Me - Chicago, Illinois

Our flight from Chicago to Denver was delayed due to maintenance issues with our aircraft for five hours (Flight 413 on Saturday June 8, 2019). By the time we got to Denver, we had missed our connecting flight to Salt Lake. We were told the next available flight out was two days later (Monday evening), told we weren't eligible for food vouchers or a hotel voucher, and left otherwise stranded on the floor of an airport 700 miles from home. read more

Reading the complaints, I wonder how much people paid for their tickets! Try flying 4 people for less than the cost of 1! Now, there are charges for all bags except for "personal items" (purse, bookbag, laptop bag), but... depending on when you fly, it's still far cheaper! Pay for extra bags online or by phone ($25 for first bag, each way. More at the airport.) You do NOT have to pay for seats unless you want to select your seats. They will assign your seats at the airport. If you do want to pick seats, the earlier the better. Prices seem to go up the closer you get to departure. Unless you're really short (like 5'4"), this is not the airline to use for long flights. There is zero legroom, and some of the upgraded seats don't look much better. I'm only 5'7" and had to either sit sideways or with my legs totally spread. Look out for your knees if a heavy person sits in the seat in front of you. Yes, you have to pay for food and drinks. The menu isn't clearly pointed out before the cart comes around. As such, a ... flight "attendant" was rather impatient and rude about any and all questions. Leaving, the plane didn't look as nice, but the staff was very professional. Returning... I've seen more professionslism in Burger King. Those people were a mess! The plane looked a bit better, but there was no difference in space. I quite literally started laughing when I walked onto the first plane. I'd never seen anything like it in my life! Think lawn chairs. Finding out about all of the additional costs was pretty upsetting, initially. But, in the end, it still worked out to be cheaper. I wouldn't take this thing from Chicago to LA, but if you can catch a promotion for an unplanned 2 hour emergency flight... your wallet will thank you. read more

I seriously would not recommend using this airline. First, I had the same bag which flew free on the way here. Somehow the bag, with the exact same items became a $45 carry on. It seems you are nickel and dime the whole time. The difference in cost is well worth the cost of frustration. Also, the way they zone the boarding process is without reason. I was in zone 1 and was in the first ten rows of seats. My fellow passenger in the seats next to me were in zone 4. So of course we had to block all boarding traffic to let them in their seats. Frustrating! Petty things... kiosk didn't work, no in-flight music. One good thing flight to Chicago, check in clerk noticed my height and asked if I would like to emergency exit row for the leg room. Oh, the flight back same seat cost an additional $55. I could keep going, but fortunately I have notified those that arrange my travel to remove this airline as an option. I suggest you do the same. read more