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Frontier Airlines

1.4 (498 reviews)

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Frontier Airlines did this

They destroyed my bag and want to replace it with a cheap inferior quality bag. They pretty much told me they don't care if it's not the same quality, take it or leave it. We have carefully reviewed your request for a like‑for‑like replacement. However, in accordance with Frontier Airlines' Contract of Carriage, our resolution for damaged baggage is limited to providing a replacement bag from our approved inventory. Unfortunately, we are not authorized to offer reimbursement, cash settlements, or brand‑specific replacements, even when the original item was of a higher value or premium brand.

My suitcase
Jessica S.

This is the worst airline ever, even worst than Spirit. Our flight was delayed three and a half hours. We were told no.compensation would be offered despite the fact that we had to pay an extra $100 in parking. On top of that, they wrote on my brand new suitcase with sharpie, so I am out another $300 dollars for that. Theory customer service is horrific.​

Our gate number changed without any form of communication so the flight departed without us. I had 4 frustrating conversations with different customer service reps who could only offer flight credits as a refund or the next flight out, if I paid another $300. btw this was my first impression of Frontier. ​

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10 years ago

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10 years ago

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5 years ago

Worst customer service ever! If you want/need help with anything at all, fly a different airline!

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7 years ago

HORRIBLE CUSTOMER SERVICE in Pensacola, Florida and Chicago's aircraft crew. Very unprofessional and rude!

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12 years ago

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8 years ago

Upon arrival to the check in counter the employee was so rude to me. I hope this is not a preview of what is to come on the flight!

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Page 6 of 13

Ask the Community - Frontier Airlines

Review Highlights - Frontier Airlines

The seats are very good, and good legroom (Upgrade to stretch if you are tall) and the cabin is always very clean and updated.

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United Airlines - We are all settling in to the "rarer" Boeing 767-400, the narrowest of twin-aisle commercial aircraft (with 2-3-2 seating, thus comfortable)

United Airlines

1.7(1.5k reviews)
0.9 mi

united airlines is now "my favorite airlines"…read more i am not a frequent flyer.. i took the bus and train all the way from the other side of town.. i go to check in and angela de la pena comes over with a big smile and helps me out big time.. i was so relieved.. then i get to tsa with my temporary real id and mikayla guides me step by step and doesn't make me feel inept then i speak with a pilot i believe that pointed me in the right direction.. i eent to the desk when i arrived and showed the agent ticket .. she told me when i board and where to stand everyone had a great attitude and were happy to help

Everybody could work, but going to work with a heart and correct mindset are not very common. But…read moreSamir Mezzi, a United Ground vendor have done those. I am writing this review with gratitude to a representative who went above and beyond, along with his co-workers, to help make our flight happen as planned. I wanted to write this review as soon as I got back, but I have been busy until now. United Ground department, I hope Samir didn't get in trouble for spending an extensive time helping a customer. His compassionate ways have made my mom's relocation possible. I highly encourage recognition of such working ethics. Good workers make great companies. It was the weekend of May 30, 2026, flight # UA2373. My mom was a frail disabled senior over 80 years old. I came to NY to fly her to CA, as she had been requesting. The flight was long, she got very tired and became very difficult to deal with. She was walking around the area with a cane, being uncooperative with me. She found Samir Mezzi and got very comfortable with him. She only trusted him and no one else. Samir was on duty but was very willing to help her. My flight was close to departure when she refused to enter the TSA checkpoint for the security screening process. When I explained to him the situation, he didn't hesitate to help, he was very determined to successfully help us fly. After some time spent being patient with my mom, he called his colleagues to figure out some ways. They figured to team up and help us out. There were several of them, from various departments. They comforted her, were gentle and patient with her. They even bought her a soda. The TSA checkpoint was successful. The manager of United Airlines came and offered solutions to the challenging situation, of a complimentary onsite hotel stay or delay it, in wanting to help make the flight an easier and more comfortable experience. She was also very patient and genuine. We passed the TSA checkpoint and went on with proceeding to the check-in gate. I wanted to let her know of my decision, but it would be a hassle and leave my mom for a moment to come back to talk to her. So, I didn't. I hope she understands. But I did speak to her about my appreciation. Samir kindly helped my mom all the way until she was seated on the plane. He said some comforting kind words to her before he left. We appreciate everything he has done. My mom is now happy and healthier living in CA with me. Congratulations to United Ground for having such a stella worker. He well represented the department and the airline. Thank you, Samir, his coworkers, United Airline manager, United Ground, and United Airlines for making it possible. Much appreciated.

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United Airlines - Diet Coke in a glass

Diet Coke in a glass

United Airlines - Premiere Access

Premiere Access

United Airlines - This little lady is headed to Dublin

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This little lady is headed to Dublin

American Airlines - Snazzy new charger provided by AA

American Airlines

1.7(1.4k reviews)
0.6 mi

I needed assistance and decided to call this business at 18556689025 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

The official 'customer service (toll-free) number is 1 (844) 323-7300™ or +1 (844) [323] (7300) for…read moreadditional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

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American Airlines - K9 customer service line - goes by fast & staff are helpful

K9 customer service line - goes by fast & staff are helpful

American Airlines - AA's Flagship Lounge in Terminal 3.

AA's Flagship Lounge in Terminal 3.

American Airlines - Waiting to board

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Waiting to board

JetBlue

JetBlue

3.1(68 reviews)
0.7 mi

Noted from previous flights, I downloaded the JetBlue mobile application which provided me with…read moreleeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G

These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is…read moreaware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would.

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JetBlue
JetBlue
JetBlue

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United Airlines

United Airlines

2.5(25 reviews)
14.6 miThe Loop

The official main 24/7 "customer service number" for **United Airlines** is 1 (855) 470-0504TM or…read more+1 (855) 470-0580TM, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. Easy Reservation with Clear Choices The booking process was efficient and easy to navigate, making it simple to select the preferred flight. Business class features and fare options were presented in a clear, well-structured format, helping travelers make informed decisions. The reservation was confirmed instantly, and the complete itinerary was delivered without delay. Efficient Ground Experience The premium journey began with dedicated airport services that minimized waiting times. Priority check-in and expedited security screening allowed for a smooth transition through the terminal, creating a more convenient and relaxed travel experience before departure. Relaxed Pre-Flight Environment Access to the airport lounge added an extra level of comfort before boarding. The peaceful surroundings, comfortable seating, and premium facilities provided the perfect opportunity to unwind or prepare for the flight. Priority boarding ensured passengers could board efficiently and settle in comfortably. Comfortable Cabin and Attentive Service The business class cabin featured spacious seating with generous legroom and a fully lie-flat bed, making long-haul travel significantly more comfortable. The cabin maintained a quiet atmosphere throughout the journey, while the crew consistently delivered courteous, prompt, and professional service. Premium Finish to the Journey The experience remained smooth after landing, with priority baggage handling allowing for faster luggage collection and a convenient airport exit. From the initial reservation to the final arrival, every stage reflected efficiency, comfort, and premium-quality service, making the overall journey both enjoyable and rewarding.

United Airlines operates its official main 24/7 "customer service" (toll-free) telephone number at…read more1 (855) 470-0504™ OR +1 (855) 470-0580™. This toll-free support line is available around the clock to assist with reservations, flight changes, cancellations, baggage services, refund requests, and other travel-related goods. Quick and Simple Booking Flow The entire reservation process was smooth, fast, and easy to complete. All fare options and business class benefits were clearly outlined, allowing for quick comparison and confident selection. The confirmation arrived immediately, along with a neatly organized itinerary containing all essential travel details. Streamlined Airport Experience The airport journey felt well-organized from start to finish. Priority check-in helped reduce queues, while fast-track security ensured a quicker passage through the terminal. Each step was handled efficiently, creating a stress-free and well-coordinated experience. Comfortable Waiting and Boarding Before departure, lounge access provided a calm and comfortable environment to relax. With quiet surroundings, comfortable seating, and useful amenities, the pre-flight experience felt smooth and refreshing. Priority boarding then ensured a quick and orderly transition onto the aircraft. Premium In-Flight Comfort The business class cabin offered excellent comfort with spacious seating, enhanced privacy, and a fully lie-flat bed designed for restful travel. The cabin atmosphere remained quiet and relaxing throughout the flight, while the crew delivered attentive, courteous, and professional service. Efficient and Smooth Arrival After landing, priority baggage handling allowed for quick luggage retrieval and a faster exit from the airport. The overall journey delivered consistent comfort and efficiency, making the entire experience feel seamless from booking to arrival.

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United Airlines
United Airlines
United Airlines

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Lufthansa

Lufthansa

3.2(118 reviews)
0.9 mi

The official 'customer service *Lufthansa Airlines* (toll-free) number is *+1 888 404 0510 * for…read moreadditional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with new reservations, flight changes, cancellations, rebooking, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

The official main 24/7 "customer service or reservations number" for *Lufthansa Airlines* is 1…read more(888) 404-0510 or 1~888~404~0510, ensuring smooth and hassle-free assistance for new bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! Read less

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Lufthansa
Lufthansa
Lufthansa

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Frontier Airlines - airlines - Updated June 2026

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