I fly A LOT. I've never had an airlines so consistently and repeatedly fail at basic service and expectations as Frontier. Not even American (whom I blacklisted for a while.) I don't care if flying is like riding a bus, if that's what you choose. But their rules and fees are frequently hidden and their customer service atrocious. It's really something special to be the worst in an industry that already lowers the bar whenever possible. read more

This was my first time using Frontier Airline. I departed from Chicago O'Hare at 630am on a Wendsday. We were boarded early to the plane the plane and the flight was extremely full. Smooth flight. Morning wood and next time I would have what I guess they thought was a bag even though it was my purse. ( ladies you understand sometimes we have large purses) Cons: flight started off at a very cold temperatur. I was not asked if I wanted anything to drink water juice pop even though the other two people sitting in my eyes were asked. I don't know if she made an oversight or if she just was not being very friendly. seats have very little cushion tray table (if you want to call it that) is a very small piece of metal not enough to even put a magazine or newspaper. no in-flight entertainment *** not sure I would need to fly with them again I think I'll stick with what I know Southwest.......... read more

Prices are good ...but lines are slow .delay to take off over an hour.then landed in Chicago only to seat on the tarmax for longer then an hour.please step it up . read more

Frontier Airlines - On the tarmax for hour - Airlines Near Me - Chicago, Illinois

All seemed okay at first with my Chicago to Philly trip on Frontier. They were able to accommodate my injured husband with extra leg room and even seat us together. However, it took a while to get the wheel chair sent over. We were nervously checking the clock in concern of missing the flight. We made it to the gate with time to spare before boarding, but then they were late to board the plane. Once on the plane, it took an hour to take off since they had to change a tire and fill out paperwork. Thankfully when we landed in Philly we were able to get right off the plane. I guess we got what we paid for with Frontier. read more

I booked a flight through Priceline for a return flight Vegas to Chicago (nonstop) leaving Sunday 4/28 at 12:38am... on the day before I left for my trip, I was looking up my flight number to set up a shuttle to the airport from my hotel and noticed a change in flight times - I understand flight time changes happen HOWEVER, I believe this flight time change is completely unreasonable and unacceptable! My new flight leaves Vegas at 740pm on Saturday 4/27, I am going to Vegas for a wedding so this is really less than convenient for me, and now has a SEVEN HOUR LAYOVER in Denver... this long layover is mainly what has me the most upset. 7 hour layover with no compensation in the form of a hotel room to get a few hours sleep?! And to top it all off, I received no email or phone call notification of the flight time change! According to the frontier people, Priceline should have notified me, according to the Priceline people, frontier should have notified me, in any event, if I had not checked for the flight number I never would have known! The other part of my dissatisfaction lies in the customer service agents, when I described my issues with the 2 people i spoke to, neither of them seemed to think going from a nonstop flight to a 7 hour layover warrants a night in a hotel or ANY compensation for the extreme inconvenience! The only thing they offered was to either change my flight to an 845am or 1045am from Vegas with a shorter layover but still I'd have to pay for my hotel room for the extra night in Vegas, or i could cancel the flight altogether so I can go find a significantly more expensive last minute ticket elsewhere OR they could give me a $50 voucher (later offering $100 because they're OH SO GENEROUS) to use frontier airlines again... this is absolutely unacceptable options in my opinion, I ended up just agreeing to keep the flight and take $100 in vouchers from the 2nd person i spoke to because I was so sick of hearing them say the same thing over and over and knew I was getting no where with these unreasonable people, but I am still very unhappy and would rather NOT use this airline again if the possibility of this insane change in flight times is even remotely possible. Thought I'd post my saga to warn others before they try to fly with frontier airlines read more

Absolutely the worst airline on which I have ever flown. I had a round trip ticket from Phoenix to Chicago and back. The cost was $308, which sounds good. But it is the low ball trick. They add a seat selection fee, a carry on baggage fee, and a checked baggage fee, which can add about $100 to the price. Not such a great deal after all. The small cup of Diet Coke is $1.80. I declined. They told me water was free. I declined that on principle. A seat selection fee? If the base ticket price does not include the right to sit in the plane, what did these swindlers sell? I have never heard of a ticketed passenger having to pay an additional fee to sit on the plane. I decided to take an earlier flight out of Chicago. Oh, the ticket is nonrefundable, and to change now would cost an extra $600. No, thanks. I bought a one-way ticket for about half that from Southwest, which is not bad considering I did it at the last minute. With Southwest, carry on baggage is free, up to two checked bags are free, and they have complimentary soft drinks and a bag of peanuts, crackers, etc. Southwest is the superior airline. Frontier has horrible customer service, and it should not be in business. read more

SUCKS! This is what I wrote to them from a recent flight I had from Chicago to Seattle this past weekend: "A $30 voucher does not suffice for what we had to endure as a result of your lack of coordination as an airline. I, along with dozens of others waited 10 1/2 hours, many of whom had connecting flights elsewhere, and then proceeded to wait 5 hours at my connecting city to reach my destination. There was NO communication to passengers on the status of the flight, which is not only unethical but completely frustrating in terms of PLANNING. How are we to plan to not wait for the flight if there is no definitive update? Everything happened way too slow and to top it off, YOU DIDN'T EVEN PROVIDE FREE BEVERAGES OR ANYTHING TO MAKE UP FOR IT IN THE MOMENT! How ridiculous is that? The most basic way to redeem yourself you don't even do. I will not use your airline ever again. I will tell all my friends and families of this experience so they don't used it either. A $30 voucher to make up for that experience is laughable." read more

never, ever, ever, ever fly with these clowns. we had a flight in milwaukee originally to orlando which got cancelled because they didn't have a plane. we rushed to the frontier desk to get our flight rebooked and had to wait in line for 40 minutes even though we were at the front of the line, they took forever. there was 4 of us and they let us book one seat on an early flight from chicago to tampa the next day at 6, so we had to drive all the way down to chicago and get a hotel, none of which was paid for by frontier who royally messed everything up. we had a hotel in orlando for the night and had to cancel and rebook it for chicago. the early flight one of our members was on was delayed by an hour making him late to pick up our rental car thru taro. also throwing another wrench into our plans. then when the rest of our party went to get on our flight to tampa our flight got delayed too. frontier can't seem to do anything right. short version: frontier messes up our flight and we have to pay for a drive to chicago from milwaukee, then both our new flights got delayed by an hour because they both ran late. these people should never get a dime of your money they are powerfully incompetent and no cheap price could justify this annoyance. read more

Worst customer service ever! If you want/need help with anything at all, fly a different airline!

Warning: Expect to pay up to $80 if you bring JUST ONE SUITCASE on Frontier Airlines. The flight seemed pretty cheap. Something like $260 round trip from SFO to Orlando, Florida. I know some people will think, it's so cheap, how could you complain about a bag fee, but couldn't decide whether to attend an event that was this weekend, and made my decision to make the reservation at all was based on the fact that the airfare just barely fit into my budget. So yeah, that extra bag fee really bugs me. They should warn people, when you book, that there could be an additional fee, even for ALL carry on bags, even just one (if they did have some kind of warning it sure was NOT clear). I guess I should come to expect this, nowadays, you have to pay for just about everything. But American Airlines sure didn't pull this when I flew a few months ago. If I'd known about this fee, I could have saved some money by flying on Southwest. While at SFO, they accepted cash for me to have my bag checked in (it's $30 for a check in, $40 to carry on - so $60 or $80 round trip)! But when I got to Orlando they told me they only accept credit cards, and I didn't have one that had any money left on it (I'd just brought cash for everything). They said I'd have to walk to where United Airlines was, and use some kind of machine to create a credit card that I could use (sigh). On the positive side, The pilot was great. The staff is nice. The stewardesses are nice. It's just the rules and hidden fees that are annoying. read more

I've had nothing but a wonderful experience commuting on Frontier out of both RDU and ORD. Gate agents are helpful. Flight attendants are accomodating. Exit row seats are roomy and comfortable. I always enjoy my experience with them. read more

This was my first time flying with Frontier and it will be my last. In a nutshell you get what you pay for. Outside of the multiple gate changes, the delays, the saying our plane was ready and it was another hour before it pulled up, I don't think there's much else to say. Oh, except the fact that the Frontier Rep was about to send us to the wrong gate after they announced the plane was ready. Her co-worker had to come running quickly to right her wrongs. The only thing free is water! Once again, you get what you pay for. But they don't have to worry about me again! read more

Do not use them they charged extra for seat selection and moved my seat I paid extra for! Flight crew was rude. Worse experience EVER...THE ONE REASON I GAVE 1 STAR IS BECAUSE I HAD TO IN ORDER TO LEAVE A POST! read more

Tickets were for a 09/02/11 2:30pm take-off from Milwaukee, WI to San Antonio, TX. - we left 09/03/11 around 10:00am from O'Hare (Chicago). On 09/02/11 - we boarded the plane at At 2pm - shortly thereafter, the pilot announced computer issues. We disembarked, a computer tech boarded and "fixed" the issue. Around 4:00pm, we re-boarded the plane took our seats and the pilot once again told us that the computer issues had resurfaced. We again disembarked...and promptly heard that the flight was totally cancelled. Now what, security moved in to maintain order - passengers lined-up to learn options, some called Frontier looking for refunds, others started to fiddling with cell phones looking for alternatives. The wife hung out in-line while I tried to contact Frontier...by the time she was at the counter, I had yet to get through to customer service. I hung-up, headed to the counter to find out what the game plan was. Many passengers were fitted onto flight early the next morning, our option was to take a flight out of O'Hare, on American Airlines (the next day). Frontier gave each in my party $25 in airport food vouchers, a $200 Frontier voucher, and hotel rooms for the night (two rooms). Yes, I have no interest in flying on a plane that was having computer issues - so I was somewhat relieved to fly another airline. It was a hassle, and we all lost a day of vacation - which is always painful. The next morning, we had to shuttle back to the airport to catch a bus to O'Hare - Frontier covered the cost of the transportation, and the check bag fees for American Airline. So, Frontier stepped up and did what they could in the situation. The return flight from San Antonio to Milwaukee was uneventful - the flight attendants were very nice...as were the complementary cookies. I will try Frontier again, thanks to the voucher, but if any issues occur, that will be my last flight on Frontier. other notes: first checked bag was $20. Ticket prices were low when compared to other airlines (i did purchase he tickets well in advance though) . read more

Okay, I get it. Frontier is a direct flight to many different vacation destinations at a reasonable price. Yet, I've never in my life felt like the actual cargo rather than a passenger! The seats aren't padded, at all. Therefore, very uncomfortable. The trays are mini silver slabs capable of knocking your teeth out if you inadvertently trip on someone else's tray as you squeeze by another seat mate. There is no entertainment, so you are forced to sit there as other people groan and complain. Don't even get me started on no in flight beverages or snacks, one mini cup of water for the whole duration. You want a can of diet coke? $2.99. How about needing, I don't know, actual baggage for your trip? You are allowed only one personal item per person. $40 each way minimum if you'd like to bring a carry on. (Note: Amazon has some pretty decent personal item size bags for $10.99 each. We pack light, so these were perfect.). And last, but certainly not least. Want to sit next to your husband of ten years for the flight home? You had better pick out your seats online and pay the additional up charge which is at least $17 pp. Frontier gets one star for the direct flight to Punta Cana, but I will gladly pay more for a better experience on an actual airline. read more

Frontier Airlines - You had better suck on those ice cubes! - Airlines Near Me - Chicago, Illinois

HORRIBLE CUSTOMER SERVICE in Pensacola, Florida and Chicago's aircraft crew. Very unprofessional and rude!

We traveled from Midway Airport to San Francisco and we were pretty lucky that our flight was only delayed by 30 mins. We decided to fly with Frontier anyway despite all the negative reviews since their tickets were the most affordable ones. They do charge extra for carry-on so make sure you read the terms and conditions before buying. We paid for the Perks Bundle which is $119 per passenger that includes 1 carry-on, 1 checked bag and seat assignment. Now $119 sounds outrageous but the total was still much lower compared to other airlines (total of $200 from Chicago to San Fran, 5hrs layover in Phoenix. Remember guys, Frontier is a budget airline so don't expect much.) Always pay for your carry-on upfront, don't wait until boarding because they will ask you to weight your carry-on and might charge you double. Although we seen them let many slide unless it was oversized. We checked in online and baggage drop off was pretty smooth. Now the lady at the baggage drop off wasn't all smiley but she was direct and short and we appreciated that. Staffs at the gate were friendly tho. Now the flight attendants, to our surprise, were attentive and very friendly. We were offered water, we didn't ask but they offered drinks! The seats, however, cannot be reclined unless you pay an extra $30 for the first 3 rows and even if you do the legroom is still the same. Floor was clean. Our checked luggage for some reasons ended up in the international baggage claim, we had to ask around and walked to a different terminal. Overall, we were happy they didn't cancel our flight or leave us stranded at the airport. We are tourists and flying domestically can be scary but if you're traveling the US with cheap airlines, always be prepared for the worst situations. One more thing to keep in mind is that flight status on Frontier app is not reliable. Cheers! read more

Missed our flight because we didn't read the small print of having to be checked in 45 mins before flight. We were 38 mins from boarding and were refused. The agent at ORD was extremely rude and told us there would be no refund, the next flight to tampa was 2 days later, no sympathy that this was our honeymoon. We booked another flight with United and were treated like People, United was very friendly and accommodating, checked us in 30 mins before our flight, no problem. I called frontier when we got home to ask for a refund or even credit and the phone agent also refused rudely. I would warn everyone not to fly frontier, worse than spirit. read more

Not worth the low price at all when carry on is $45, just getting a drink is $2, no wifi and no entertainment. The seats are so uncomfortable. I'd rather pay an extra 100 for a flight on a better airline and be comfortable than fly cheap. read more

Frontier has totally gone downhill. Last flight they lost my bags and it turns out they have: 1. No customer service number 2 No baggage tracking 3 No lost baggage department. You have to call the front desk at the arrival airport and they are often too busy to answer. But at least I flew. Today in Chicago I checked in on my phone and got a response saying "you're good to go" and I would get an email soon. No email. Did it again. Same results. Got to airport and tried to print a boarding pass and couldn't: it was 38 minutes ahead and they close flights 45 minutes before, even though I had carry on bags. The surly supervisor, Patricia, was totally unsympathetic and even told the agent to charge me a $99 rebooking fee to put me on the next flight (nine hours later)! (I paid hundreds to fly united instead.) Never again!!! read more

Piss poor management frontier. You have your planes land in Chicago O'Hare and don't have any know how or room to park your planes. This is just shy of Kidnapping 150+souls. Shame on you and all your company. We were delayed 3hours already and now we have landed and been sitting on the fucking tarmac for over an hour waiting to get a gate. Help us emergency services. We don't want to die on a budget airline. read more

The worst airline ever! The flight was delayed for 2 hours, and we can't get the next connected flight, so they rebooked a flight at the next day and gave us a voucher for a hotel to stay over the night at Chicago! When we got to the hotel, the frontier desk told us they don't have room, so we paid for our hotel................we will see what's going on tomorrow! read more

Has to be the worst airline that I have ever flown on. Never again. Next time will be on Virgin America. read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

$45 for a CARRY ON bag??? Are you kidding me? And make sure you buy a soda in the airport because if you get thirsty at 30,000 feet the air they'll make you pay up again. Lord help you if you need to call customer service. 45 minutes on hold being told how important your call is to them to wait to be connect to some one in New Delhi who you may or may not be able to understand. Bottom line is that if you want to fly for ultra low cost, you can put up with all the hoops they make you jump through to avoid the bogus costs, you're not traveling with anyone you want to sit next to and are cool with the middle seat then this is the airline for you! If you prefer to not be treated like cattle you might want to fly with ANY other airline. read more

First time customer. They MAKE you check your carry on for $30 or you can pay $40 to bring it on to the flight with you. In fairness to them, I wasn't expecting this. The issue is the line slowed me down a lot. I checked the bag to save $10. I arrived to the gate 8 minutes before boarding time but they had already shut the door and refused to let me on. I was listening over the PA system and never heard the flight called once. They refused to give me a refund for the ticket or the carry on fee that they made me pay. The only option was switching my ticket for a really bad flight (6 hour layover in denver) for $100 more. I contacted their customer service and spoke to three different people who told me that I could cancel the ticket for $99 and recoup some of the financial loss. Within 45 minutes I booked another flight on a different airline and called back to exercise that option. This time I couldn't even do that. Apparently, the other people I had spoken to (including the supervisor that I requested) were mistaken. I literally gave this airline $180 to fly my carry on bag to Los Angeles without me. And due to their "policies" No one was able to be a human and help out a first time customer in the slightest way. Not even a refund for the baggage fee. Nothing. Just a full loss. There's a real problem when a multi-million dollar company has no problem taking 180 bucks from Joe Shmo. read more

Not my favorite airline. They seem to have lots of direct flights to lots of destinations, which is why I end up flying with them. However, they charge you for everything! They charge you to check a bag, they charge even more for a carry-on, and they don't even give you a soda and a bag of peanuts on the flight. They charge $2.99 for soda, coffee and snacks. Alcoholic beverages are $7.99, but if you purchase a spirit, like vodka or rum, you still have to spend $2.99 for your mixer. They do offer some money saving bundles. You can bundle a coffee and a snack for $4.99. That would save you $.99 over purchasing them separately. Or you could bundle 2 alcoholic beverages, 1 mixer and 1 snack, for $16.99, and save $4.97. The only thing they offer free is ice water, and you don't get a refill. I got exactly 1 cup of ice water to last the duration of my 4 hour flight. The other complaint I have about this airline is that the seats don't recline. Granted, on other airlines, the seats only recline 3 inches. But 3 inches is still better than 0. Who's ever heard of non-reclining seats on an airplane?! Frontier also seems to be synonymous with the word 'Delayed'. I've flown with them twice now, and both times, my flight has been delayed. Other passengers have expressed having the same problem. They definitely are not looking to please their customers. They've got a ways to go if they want to offer a pleasant flying experience. read more

YOU GET WHAT YOU PAY FOR, DO NOT FLY THIS ABYSMAL AIRLINE!!! I flew Frontier 3 times to many...ALWAYS late and always problems...They will keep you waiting and waiting!!!You will be Late late late!!! read more

In the international terminal for domestic flights, so it took hours to get through security. Boarded late, left late, staff was rude. Wouldn't let waiting passengers use the restrooms. I will never recommend Frontier and would never have used it if the flight hadn't been free. read more

Upon arrival to the check in counter the employee was so rude to me. I hope this is not a preview of what is to come on the flight!

Stranded here today at O'Hare on what will be a nine plus hour flight delay with basically nothing being offered by the airline for the major inconvenience Will see if my 745 AM flight eventually leaves at 443 PM read more

OK, I'm a Premier executive United flyer and have been loyal to United for years. But when my family and I decided to go to Las Vegas relatively last minute, we tried Frontier. Between the high United prices and my waning interest in their MileagePlus loyalty program (rarely if ever can you use miles and rarely ever at the "Saver Award" rate) we tried Frontier. Having tried Spirit in the past with absolutely disastrous results, we were quite wary. What we found were: A great booking experience. Intuitive, clear and fair. Very reasonable airfares. Clear baggage rules (yes, there's a carry-on fee but checking is about the same cost). Very reasonable seating options and upgrade costs. A calm and fast boarding experience. A modern and clean plane with comfortable seats. A professional crew and great service. Two on time departures and two early arrivals. Successful baggage arrival. If you're considering alternatives to United, American, Delta, etc., Frontier is one great airline. read more

If could give zero stars I would... You suck You lie to your passengers. Constantly late After being in the airport all day you give us a $10 voucher read more

So I heard bad things about frontier, but I booked my flight back home from Vegas with them anyway. About 2 months before the flight (about two weeks after booking) they notified that there was a change in my flight home... It was no longer a direct flight to Chicago, there was a lay over in Denver, an 8 hour layover.....from 10pm to 6am. My return flight went to from departing Vegas at 12am and arriving at O'hare at 6am, to departing at 10pm and arriving at 2pm the following day! Who do they expect to be cool with 4 hours of travel becoming 16 hours? Never again read more

Flew from Las vegas to O'Hare was excited to finally get home and give my 4 year old daughter all the souvenirs we bought her from in her voice "LOST VEGAS!!" Just to get home and notice her t-shirts and other stuff were GONEEEEE SHAME ON YOU GUYS for stealing, I'll never fly with you guys ever again! So everyone beware you want to bring stuff back home to your love ones BRING IT IN A PERSONAL BAG! read more

We ran into some trouble at the O'Hare Airport and we missed our flight but Sam went above and beyond to make sure that we were taken care of and put us on the next available flight. I've had trouble with this airline before but he really took care of us. For that, we thank you Sam Sanchez! read more

I wish there was a negative star rating. On a Sunday evening, they only have 2 people working the chick in and bag drop areas. Then if you checked in online, you have to wait longer to be helped with marking your bag. There are no kiosks for this airline. read more

Frontier is by far the worst airline I have ever flown with (and I've flown spirit). I would rather WALK to my destination than to ever deal with the stress they put me through again. They DELAYED our 8:59 flight to 10:58 and at 7 they REVISED it and we went from having plenty of time to literally sprinting down the airport to make it. Multiple people in our group missed the flight completely and we were charged extra money(100+) for not being able to fill up the rental (they were closing the doors when we got to the gate). We paid over 700 dollars to fly once baggage (no carry on included) and checked bags were paid for there and back and were still treated like shit even after the upgrade. Staff was rude and unprofessional. Take my advice and do not fly with frontier. The low fare is not worth it. read more

My first time booking a flight to go on spring break with the kids to Tampa Florida... booked my flight since February come a day before my schedule flight i received a text that my flight was cancelled because of the snow/ice we had in Chicago on Sunday they didn't delay the flight they cancelled it have in mind my flight didn't leave till Monday morning so i called and the next flight out was until Wednesday... why would you cancel flights for a one day bad weather.... read more

Once again 5 hour delay due to mechanical problems with fight from O'hair to Miami now late for Cruise departure.. Was told by Frontier that plane didn't pass mechanical and different plane was being flown in.. first 2 hour delay then 3 hour and finally 5 hours late.. Better than that we were told that if we wanted a refund it would not be on round trip but just on first flight and that it would take 7 to 10 days to refund.... Terminal 5 looks like a cargo port and is not part of O'hair main terminal... Learned my lesson,,, never never never again...........Flight # F9 1422 read more

I wish that I could rate this -5. What a terrible travel experience. They give you great rates upfront but when you look into the details they're actually charging more than a decent airline. $100 for a bag. Then if the bag is over by 2 pounds they charge an additional $80. It's insane. Get your moneys worth and go with an airline that includes a carryon. Besides that they don't even offer inflight snacks or sodas. NOTHING is included. Go elsewhere. Thank me later. read more