Watch out for hidden costs! $45 per carry on is absurd and I did not know about it until I was checking in. I chose Frontier over American (which I am a frequent flyer) because there was a $200 price different between them. And I ended paying $180 in 2 carry ons (round trip)... I understood the concept of Frontier as I was flying back. They are definitely a low cost airline - airplanes are naked (seats don't recline, apparently the cabin crew do the aircraft cleaning, etc), but that doesn't mean that it is low fare.... read more

Frontier Airlines - Empty flight on Christmas day and I had to pay $45 for each carry on. - Airlines Near Me - Miami, Florida

If I could give them zero starts and still right a review I would...Never ever fall for the low fare tactics of this Airline, not only are they completely false but the Airline is also a scam when it comes to the current COVID crisis. We had tickets booked to Colorado back in March and were forced to cancel due to the ongoing closures from COVID, at that time we were told that we would only be able to receive a credit voucher and that it had to be re-booked within 90 days, although we were not happy (our credit was for about $3,000) we figured we would not keep fighting and attempt to rebook some flights later in the year Fast forward to July 2020 we had booked a portion of our credit and were then told that we could only use the voucher once in other words even if your new flights were $900 you would simply lose the additional $2100 you had not very fair right?! Well imagine our surprise when we book 3 flights for July 16th and today (July 11th as we are checking on our upcoming flight) we come to find out those flights no longer exist and we were not informed and they are now saying we never booked that and that we have a $2,094 credit with them that if not booked soon will also be lost. This is ridiculous as far as I'm concerned given the current crisis they should at the very least be crediting their customers back their money and not holding them hostage. If you try to reach any of their corporate numbers they have all been changed to the main customer service line which was already a nightmare to deal with and their website (which customer services refers you to for all matters otherwise there is a fee for talking to them...yes you read that correctly, a fee to make any changes with their help, never you mind that their website is a nightmare!) So here we are with a canceled flight and our money held hostage. Thank heavens for airlines like American Airlines... if you want your trip done right call them from the get go and forget about this SCAM AIRLINE... Frontier Airlines "Low Fares done Right!" Please they don't do anything right! read more

Since when do you have to pay for a carryon??!!! This is ridiculous and very unfair. Flew into Miami on JetBlue and departed Miami on Frontier. The flights are affordable but don't let that confuse you. They get their money from charging you $65 for a carry on and/or check in bag. I can't believe this! That's a check in bag roundtrip on any other airlines except Spirit but that's a whole other review! read more

Worst airline ever!!! You truly get why you pay for. Even when they are on time the forgive put a way to delay you at least an hour. Over booked flights, useless attendants and uncomfortable planes. Pay for everything get nothing but a headache. read more

The employees are totally careless and rude... find another airline if you wanna be treated with respect. read more

Frontier Airlines - Airlines Near Me - Miami, Florida

Stranded me in the Las Vegas airport without providing me any meal/hotel vouchers, and had to spend the night in the airport sleeping on the floor. When I went to pick up my ticket in the morning, they tried to get me to pay $25 for a paper ticket before they would check my bag, or use their absolutely ass mobile app. If you think it worth saving the money to fly Frontier, rethink that right now, and just bite the bullet. Somehow a worse airline than Spirit. On that note, all personnel were wonderful, especially considering the company's ineptitude. read more

The service in Miami international airport for the customer counter is horrible. I was flying to LaGuardia from Miami and the customer service is terrible at the counter no help also, there was a long line reaching to the door and there were no employees to be seen. people were axing the police officer, and all they did was laugh at us. Where are the workers? Then all the workers came out three hours later. I explain to the worker that you have to be here an hour before boarding your flight so your bags can go under because you cannot fly if your bags don't get checked in , it was ridiculous. My flight got canceled on Friday then they put us on the next flight the next flight they said we had to be there hour before boarding so are back to be checked then they put us on another flight and charged a change fee put it on the other flight because they try to blame us the customer I'm very upset with them. They did not want to check my other bag because they said that bag is free to put on board when other airlines would love to check your bag and not deal with that hassle on the plane frontier airline is horrible in Miami international airport. Customer service there is. Horrible. read more

Worst airline ever over charge for seating, empty plane still have to sit in assigned seat next to someone else during a pandemic. No wifi, no drinks. Don't be cheap book a better airline. read more

I thought Spirit was bad but Frontier even outdid them. Apart from all the extra charges, they moved my family's flight 5 hours earlier without letting us know.when we arrived at the airport, they told us we had missed our flight had to pay extra money and couldn't fly till the next day. Rude and unethical!!!!!!!! read more

Awful, Awful!! Rude customer service and flight delayed over 4 hours with no notice and they over book the flight!! I have never experienced such an awful experience! Don't fly frontier ever!!! They did not accommodate anyone nor offer any assistance! This airline does not deserve a 1 star read more

I purchased a ticked on July 29 to fly from Miami to Coldorado this morning with Frontier Airlines at 6am. On August 16 Frontier implemented a policy to steal your money by requiring you to be checked in with bags 60 mins before your flight. I got to the Frontier gate at 5am ... I was told I needed to check in at a kiosk....walked over to the kiosk and it said I was late and boarding was closed. Proceeded go to the desk and was meet with the most unfriendly and unhelpful Frontier staff. The Frontier staff member I spoke to just shook his head and said no I can't help you and I needed to rebook for a later flight for a fee of $99. I tell the Frontier counter rep I'm here the flight is not for another 55 min. He then tells me to step aside and wait as he finishes another flight. Ten mins later he nonchalantly says the next flight is next week and that he can't help me. Frontier implemented that policy after I bought my ticket and they should have worked with me. It was five mins! But I guess they would rather the liability of you rushing to meet their 60 min boarding deadline policy and you getting into an accident because they proved today that there is no flexibility in 5 mins. I will never fly Frontier again and I will file a consumer complaint with the Department of Transportation. read more

This airline shows up as the most economical than you get the reality. $62 each way for a 30-pound carry-on per ticket that they will not share with you till after you purchase the ticket, all for a one-hour flight. You go to check-in, and you can't choose a single seat with the price of your ticket; it is another $25 to $30 to select a seat to sit with the person you bought the ticket for. If you want to ask a question at the counter, be aware that it will cost you $10. If you log into your account as a member and buy a ticket for you and your guest, there is a $75 fee to put their name on their ticket, so you have to log out. Non-members don't get charged a fee. My suggestion is to avoid this airline's false price and move on read more

If I could give zero star if that option was available. The worst and they have no business in the airline industry. First off, they charge an additional $34 per carry on; they charge for water and peanuts; and the seats are extremely uncomfortable. The seats do not recline and there is no head cushion. I hope the rest of the airline companies do not follow what Frontier is doing because it is simply unacceptable. Not ok. I will not be flying with them again and Expedia.com should stop doing business with them because they will cause Expedia to lose customers. read more

They steal and that's it. The people that work for them stole my luggage with over $3000 worth of items and products in it and it's been over a month. All they can say is sorry even after it's seen that their employees stole my shit. 1 start is too much. Can upload no pictures cause they stole all my shit read more

I went to Las Vegas last weekend and returned this Friday. I do not recommend Frontier. The flight was delayed two hours. The seats were uncomfortable and the space in front of you is tight. The seats did not go back. It was hot in the airplane. I was really disappointed. The agents were not friendly when we were returning. They threw our luggage. I was not happy. I will not use Frontier Airlines again. read more

We booked a flight from Fort Lauderdale Florida to Denver in June. We arrived at the airport after a cruise ship in August. They changed the flight 5 hours ahead and have no other flights except for the next day. What a garbage company to change the flight time after I paid for the flight in advance. read more

Horrible horrible horrible!!!!! Do not use this company ever!! They don't have directions to the right gates!! They found a way to charge more money in the gate!!! For a carry-on bag!!! Please do yourself a favor and don't use them !!!! Very rude ppl!!! read more

Worst airline EVER. After delaying our flight for two and a half hours and posting the delay on their boards and website, the pilot "decided to leave on time" is what we were told, leaving ten passengers behind that followed the delay. The website and boards were never changed, and they had the audacity to try and charge us 75 dollars to put us on the next flight even though it was their mistake. The attendees are beyond rude and it's a miracle they are still in business. Do NOT fly this airline if you are looking for seamless traveling. read more

IF THERE WAS A STAR FOR ZERO STARS I WOULD CLICK IT. THIS IS THE WORST AIRLINE I HAVE EVER FLOWN ON! Literally. The shittiest service. No one at the counter spoke English, they lost our luggage AND THEN couldn't get it to us for 3 days...., their flight attendants are rude like, reaaaaaally rude, the seats are so close (I'm 5'2 and my knees touch the seat in front), you have to pay to carry on, you don't get any complimentary food or drink, and 4 out of my 4 flights have been late. The flight I'm currently on is now and hour and a half late. I've been sitting on the plane for an hour now waiting to take off. Don't fly this airline. EVER EVER EVER. read more

Negative all the stars!!!! Worst customer service in the airport. Rude, just plain rude. No directions. No guidance. I've been on many planes in many airports in my life, this airlines is by far my he most confusing. Then you finally ask a question and they look and respond to you like you're the stupidest person on earth! Called customer service number, got disconnected no less than 8 times. Waited on hold for more than 40 minutes to be transferred and disconnected. Annnnnnnnnnnd..... they lost my bag. ONE bag. No connecting flight. How? Never ever again. The nightmare continues... they finally found my luggage in Chicago. Flew the luggage out on rush status to Miami. It was supposed to be delivered to my hotel no later than 5. Here is it 630. No baggage and no one seems to know where it is now. Absolute worst airlines. Do not fly with this company. Such a joke. No wonder no one answers the phones, probably get cussed out all day long! read more

Got to the airport in plenty of time. After waiting an hour an employee said that the flight is delayed two hours. I would miss my connection. They would not help to find alternative arrangements for my connection. Their solution was to have me spend a night and a day at the Denver airport. I asked for a refund instead. Ludicrous! Wish I could give zero. read more

The seats do not recline and they're very thin. The seat tray is too small for laptop or even to safely pint your coffee. There are no complimentary snacks and not even water. They charge so much for a carry on and a seat choose that even though it looks like it's a cheaper flight, you end up paying more than a decent airline. read more

I flew on Frontier airlines From Cleveland Hopkins airport to Fort Meyers July 16-23 and let me tell you it will be my last ticket I pay for or fly on frontier airline. I was notified by the airport to arrive so many hours prior to your flight to check in and be at your gate for boarding. RNC Travel Information July 11, 2016 The Republican National Convention is coming to Cleveland July 18th-21st. If you are travelling in or out of Cleveland Hopkins International Airport during that time, here is what you need to know: *The heaviest arrival days for convention participants and media will be July 15th, 16th and 17th. The heaviest departure days for convention participants and media will be July 21st, 22nd and 23rd. If you are also travelling at these times PLEASE leave early for your flight! *In anticipation of a very busy departure day following the convention on Friday July 22nd, we would highly recommend the following 5-4-3-2-1 action plan: *5 Hours Check out of hotel; travel to the airport *4 Hours Return rental car *3 Hours Check-in at airline ticket counter *2 Hours Be at the TSA Security Checkpoint *1 Hour Arrive at the airline boarding gate Then it also comes up that another person traveling with me got an email from Frontier travel advisor saying to arrive early and allow plenty of time to get check in, through security, u name it and all passengers are to be at the gate 1 hour prior to boarding enough time to get food, drinks u name it before the flight. Well Frontier ticket counter agent was not letting anyone check bags an hour prior to the flight. What happen to the friendly skies of Frontier airlines what happen to seeing not so friendly people that was on undercover boss. Oh and the seat I was in D and F on both outbound and the return my tray table did not work. I rather stick with united airline or JetBlue then Frontier airline.. Be pre paired the Gate staff will wait until the last second to handle problems and delay the rest of the flight to your destination. Oh and the return flight home was a complete Joke it was an advertisement flight. The Denver Base crew As your making your final approach into Cleveland they start advertising to get everyone on the flight to sign up for a Credit card to earn miles for the future flights. But I should of been sarcastic like But wait if you order by midnight tonight we will even throw in something towards your next flight But wait their more ________________________ read more

DO NOT FLY THIS AIRLINE!!!!!!! I REPEAT DO NOT EVER FLY THIS AIRLINE!!!!!! Don't be fooled by their cheap prices. Would have given them 0 stars if it was possible. Flight was delayed more than 3 hours because they forgot to schedule a crew for the flight!!!! How does that even happen clearly a poorly managed operation with no attention to details. They refused to compensate me for THEIR mistakes. I will never fly this airline again and will make sure that no one I know ever does! I will be filing a formal complaint. Please save yourself and do not fly this airline so they will be out of business ASAP and no one will have to waste their time with this pathetic excuse of an airline ever again!!! read more

Totally in Agreement! Do not fly this airline. When it's all said and done you could have flown with a nicer airline for the same price. After all the add-Ons. Next time weigh all the extras. read more

Bad airlines No Coustomer service Carry on bag $45 and they never ask you for anything during flight No tv monitor No drink No food 6 hours to Las Vegas read more

I have never been so disappointed with an airline as I am with Frontier. I understand things happen we can't control especially the weather..... Chicago has a storm going on and flights were being delayed from 9 to 11 from 11 to 12:30 from 11'30 to 1:45 from 1:35 to 4 pm..... At 3pm were told at 3:15 we will start boarding..... Everyone claps we start picking things up.... 3:15 comes about and the attendant States flight is canceled.... We go to the desk to find out what is going on.... Attendant's answer' crew fly time is over as per FSA law....... Ok so wait?..... You couldn't tell this before saying we will board in 5 minutes? My uncle passed away we are having a family emergency.... You would think they would try to accommodate us under another airline or another flight..... They give me a piece of paper and to call customer service.... I go ahead and call the number 800-432-1359..... Debbie answers the line I explain the situation she herself offers me a supervisor..... Wait on the line.... 40 mins later I get hung up on..... I call again and due to all the other annoyed frustrated upset passengers I have to wait another 49 minutes 49 minutes after Alejandra picks up and has an attitude.... I explain i need a supervisor and her rudeness gets worse I get placed on hold for another 30 minutes to speak with a "supervisor" Brook who is not from complaints and compliments dept and tells me there is nothing they can do aside from making a flight the following day but you have to be there early as its first come first serve for a seat.... Frontier is the worst airlines out there as reading other posts even from headquarters in Denver they are always canceling and delaying there flights. So to save you the trouble DO NOT USE FRONTIER your blood pressure will get high. read more

Was traveling with my 2 pets by myself. Had to buy 2tickets understandable!! The height dimension was 8" & found out when I was purchasing pet carriers that there i no such thing as an 8" height carrier !! I was even willing to buy them from them but of course they don't sell them...that's because they don't exist!!! Also, I could pay for my pets at check in but I figured that I may as well pay when I booked my flight now they refuse to reimburse me for it!! If there was a 0 rating, that's what I would have given them! Don't choose them if flying with your pets! Go with Southwest! read more

0 Stars. Only reason there is one star is because I could not post this with no stars. Booked a flight and trying to figure out seats and baggage. Hit the wrong button on the website and it cancelled my flight. This is NOT what I was trying to do! Called immediately after it happened and was told too bad they cannot do anything and I have to eat the charges. Could not reinstate flight, would not help me in any way other than tell me I cannot get my flight or money back. I find it very hard to believe that there was nothing that could be done. read more

This was the worst airline ever! They are literally robbing and scamming people to pay $65 to bring a carry-on bag. If they wanted to charge $35. I can see that, but since covid they are charging half of a flight price to bring a bsg on there out dated non- reclining, uncomfortable seats. This airline Is the absolute worst. Spirit is the worst and Frontier is the #1 most bullshit i ever been on. The president, Ceo should be ashamed to charge $65 to bring 1 personal carryon under 50pld. TOTAL RIP OFF... VERY DISAPOINTING. They charge cheap flights and charge people all this money to bring a bag on. I'm writing the president and Ceo with this scamm...... read more

This incident happened today June,28,2021 aboard Frontier Flight 67 It departed Punta Cana to Miami at 3:30 PM If I could rate this airline with less than 1 star I would. Today's flight home from Punta Cana DR to Miami was very uncomfortable with two members of the crew being very disrespectful and treating the passengers very rude, they enforce the masks on the plane even though all the passengers must show proof of a negative covid test result before boarding the plane, but there was an incident with one of the passengers and two of the flight attendants , a minor young lady had fallen asleep and her nose was sticking out of her mask and I witnessed one of the crew members harassed this young girl and her mother, this lady was either a racist or very ignorant her first few words to this young girl were..... " I know you can't understand me but I know you know what I mean" the mother of the young girl replied to her that she was a minor and that she didn't have to speak to her that way, the young girl is a born American of cuban descent and speaks perfect English and Spanish so she did understand perfectly fine and when she tried to explain herself this lady kept harassing her mother and threatening to put them in a no fly list with the company so that they could never flight with frontier. It was so aggravating having to witness that and not being able to do anything. These people were very rude and disrespectful, racist, and ignorant I couldn't get the name of this lady or the older man in the crew she is a chubby brunette and they have someone they report to and I hope who ever they report to gets this review of how disgusting these two behaved and treated the passengers. read more

Frontier customer service is the absolute worst. They delayed our 9:30pm flight the morning of our trip and left us stranded at our layover point with no options other than a credit to our account or a flight more than 24 hours later and when asked if they were going to help us with a hotel told us we could sleep on the floor at the airport. They did not tell us upon delaying they had made no other arrangements for our connecting flight and did nothing to get us on another flight. The attendants at the desk were rude and unhelpful and clearly showed they couldn't care less about their customers or their own airline. When we asked to speak to a manager they refused to escalate to a supervisor and gave us a poorly printed slip of paper to a line to leave customer feedback. When I called the number it rang to a confused strangers phone who asked to be taken off of the calling list. I am utterly repulsed by this whole experience and will never be flying with frontier again. Besides the awful experiencing with customer service their planes are uncomfortable their flight attendants were hostile and unapproachable, and the plane smelled like it was refurbished from the 70s when you could still smoke on planes. If I could leave zero stars I would. read more

Horrible experience! They claim to have the cheapest flights but after paying for carry-on, bags etc.. it comes out to be equivalent to other flights that have those things for free. They are money hungry, seats are not comfortable and staff is not all the pleasant. I will never in life fly with them again. read more

Frontier Airlines - Airlines Near Me - Miami, Florida

They are a great , ultra cheap company. If your flexible and can travel with just a duffle bag then this is a great place to look for cheap flights read more

Frontier is not my favorite. I booked a flight from Milwaukee to Miami. I booked it online, and that's when I found out that they charge $35 for a carry-on and $30 for a checked bag. The only thing you can bring free is a personal item that must fit under the seat in front of you. So, naturally, I picked to check a bag rather than carry on, since it's cheaper. What they don't tell you is that it's also cheaper to prepay for your bags online. If you choose to carry on a bag, it'll cost you $45 at the ticket counter or $60 at the gate. Flying out of Milwaukee took forever. Frontier e-mailed me the day before my flight and alerted me that I should expect extended wait times at check-in and at TSA. Boy, were they right! My flight departed at 6:30am, and I arrived at the airport at 4:30am. The lines were so long! I waited in line about 30 minutes at check-in and 45 minutes through TSA. Thank goodness I got there early. I had a direct flight, which is nice. What I didn't like was that the seats don't recline, and they charge for drinks and snacks. A soda costs $2.99. The only thing they offer free is ice water, and there are no refills. My return flight wasn't fun because it got delayed 4 hours. I appreciate that Frontier sends out an e-mail to tell you your flight has been delayed and gives you the new departure time. In my case, it was 5 e-mails. Each time my new departure was about 30-40 minutes later. How frustrating! Frontier did try to make it up to us. They gave us each a $15 meal voucher that we could use to purchase food in the airport. Well, at Miami airport, just about everything shuts down at 8:30pm. There was no food to purchase on our concourse because every place was closed already. We had to walk back to the terminal to seek out a food place that might be open. Dunkin Donuts was open, but they wouldn't accept our vouchers. There was also a restaurant open, Margaritaville, and they would not accept our vouchers either. As we kept walking past all the chained up shops, eventually we ended up with 2 options: Burger King and Subway. I chose Subway. I ordered a sub but no drink. I was able to bring my food back to my gate with me, but I had to go back through TSA, take off my shoes, get scanned.. I knew I couldn't bring liquids through TSA which is why I opted to skip the beverage. All in all, it was not my greatest experience with an airline. read more

Horrible service: we had a 6:47 flight out of Miami. We get weather can cancel flights but no one ever contacted us, no email, nothing. Then the screens at the airport kept saying on time meanwhile it was canceled. 54 minutes on hold to get someone on the line who was then rude. They said no refunds and that we can get on their next flight... that was on 4/22!!! 3 days later, I explained to him we had kids at home, they didn't care. At their ticket counter where it finally came across the counter that it was cancelled there was no one. They didn't have one employee show up. Horrible customer service. Even as we booked new fights with Delta and left 6 hours after our original flight the screen still read on time for our Frontier flight! Horrible service!! read more

Never fly this airline. I repeat, never fly this airline. The tickets may seem cheap but you will end up paying more for it in hidden fees and terrible customer service. The website is faulty and has a timed deadline which forces you to pay constant attention to the screen. It is in major need of updating, but they purposely don't update it so you are forced to pay an extra $10 to book a flight with them over the phone. They take no responsibility for their own mistakes, and in the end you are the one who has to pay the difference. Anyone who flies this airline regularly, must be a masochist, because everyone I spoke to was extremely displeased with this service. DONT FLY THIS AIRLINE!!! read more

If I could give frontier airlines zero stars I would. This airline has the worst customer service I've ever experienced on the phone, wishing I got the name of the man that I talked to because he was so rude. Coming from someone that works in customer service, that was absolutely ridiculous. I had changed my flight home to the following day, which I had to pay for (completely fine I understand) but had never received my confirmation email. They told me to call back if I didn't receive it... as I did. When I got on the phone with "customer service" I told him my problem with not knowing my information for my new flight. He gave me the hardest time, he started asking me if I was "done complaining yet" so I said to him all you need is my name and airline and that I would give him what he needed to find my flight. And he continued to instigate the conversation by saying remarks "so do I take training from you now?" Which is completely unacceptable. I highly DO NOT recommend this airline. read more

First time flying with frontier and read several negatives reviews about it... to be honest it was a GREAT round trip flight, landed about an hour earlier than what has said in my ticket no delays. Just dislike how they charge for everything but hey it is low fare so nothing is included except a seat but I had an excellent experience and it was also clean. Seats are just a little tight! Enjoyed the flight! read more

This has To be the worst airlines that I have ever flow on and very deceiving . Paid $1,119 for 4 tickets Miami to Las Vegas thought it was a great price, at checkin time I had to paid $27 for each seats , plus $30 for every carry on bag each way so at the of the day I had over 500 on the 4 tickets making the per person more then any other airline. The flight attendant are rude and very nasty, seats don't recline and are hard as wood ,the tray table is a 1/4 of the size of any other plane all in all of the price If the price was right it would make dealing with everything else just part of a good deal, but in the end of the day I paid more than I would have paid on any other airline and got the terrible service. So consumer beware so in conclusion the $297.50 per person turned out $431.50 far cry from a bargain . This type of horrible mis-representation should be totally illegal read more