2 stars instead of one only because they were good on the initial repair. The repair that was done…read moreresulted in a check engine light (related to the repair) only one day afterwards. I have tried for 3 weeks - going on 4 weeks to contact them via web form and email (it's hard for me to call during work). I have used every email I could find going all the way up to the CEO (I think) only to not be contacted at all. I do believe Mieneke should fix this check engine light problem for free or at least at a huge discount. Mieneke-- if you are reading this, I didn't want to use Yelp to get your attention but here we are

Always great service! We've been coming here for 2 years and always get quality service. Staff is…read moregenuinely concerned about our vehicles and very knowledgeable.

I'm very happy with the service I have received through multiple oil changes and safety checks over…read morethe past few years at Jiffy lube in Silverdale. The wait is reasonable and the drive through set-up well organized. I've always experienced friendly, helpful, knowledgeable and efficient service at this location. At my most recent visit I was especially impressed with the team effort, helpful communication, positive demeanor and genuine kindness of the staff. Assistant Manager Jason, and lube tech Misha were excellent and I was happy to recognize stand-out manager Rory from when I used to visit the Jiffy Lube in Sequim a few years ago--knowledgeable and very experienced!

They didn't try and sell me anything I didn't need. Went for battery test once and a transmission…read moreservice another time. Both were good and not needed.

Stellar recent service from Silverdale Autoworks!…read more I'd tried my gal at two other shops--including the dealership where I bought her--but only Silverdale Autoworks took the extra time, patience, and diligence to actually discover the issue instead of just overlooking my concerns. Once they found the situation, they promptly fixed it, charged a few bucks even lower than what I was quoted, and we were on our way! The stress from giving weeks of time and money to other shops who couldn't actually fix the problem and didn't listen or care about getting me back on the road safely...it all immediately went away with my excellent service at Silverdale Autoworks. I will absolutely go to them first thing from here on out for any and all auto needs. Please consider this glowing review to include an extra star since Yelp won't let me recommend them any higher. Thank you all for your help!

They've done great work on my older Mercedes, and they stand by the work they do. Very pleased.read more

Paid Diagnostic Not Done - Silverdale Firestone…read more I went to Firestone Silverdale (Store #006548) for an appointment to have a diagnostic done on known engine fault codes explained prior at the appointment setting. I paid for the service, but no diagnostic was performed, and I waited about 7 hours with no contact from the store. I had to call them myself to find out what was happening. They suggested unrelated repairs costing multiple thousands and did not provide any diagnostic info about the codes. When asked about the diagnostic they informed me take the car to dealership to fix the known code issue and provided zero diagnostic information for the codes. But they still wanted to do all the unrelated repairs costing multiple thousands. My recent dealer check indicates those services where not needed. Up sale for the Firestone Card to get discounts which some services are still overpriced. This wasted a lot of time and delayed solving the problem. I do not recommend this location.

First and last visit here. The customer service and the time that it took to get my oil changed was…read moregreat. But I'd rather go somewhere else where they give you better information on the simple stats of your car. While changing my oil they told me about needing another service but had no intention of elaborating while checking out. During check out I was informed I would get an email/invoice explaining recommended work. What is it that you see where you are recommending a $140 service that you said is done at 15-20k miles? I just purchased the vehicle at 45k. But lack of why and what you see is why I hesitate. The waiting room had plentiful seating in front of a TV playing classic black and white shows plus a counter that likely used to have a coffee machine. Perhaps it can be a customer work space? But also doesn't compare to another spot that has an area for kids to play and coffee to order from thier espresso machine. (Paid) Overall it's more so about having to dig for information. If its as simple as a blinker, fuse, or cabin air filter I can do that myself. I'll be having my vehicle as well as my husband's serviced elsewhere.

I had a great experience here when I stopped by to get a tire patched. The team was friendly,…read moreprofessional, and got me in and out quickly. They explained everything clearly and didn't try to upsell me on anything unnecessary, which I really appreciated. On a side note - their online scheduling is not great (which they can't do anything about) and they were extremely apologetic of that. Definitely call to make your appointment!! I'll definitely be coming back for any future car needs. Highly recommend!

I went to Goodyear in Silverdale, WA, and worked with Terrence, the service manager, and honestly…read morehe made everything super easy. He helped me get new tires, worked around my schedule, and was upfront about the price -- no games, no pressure. Terry was happy, chill, and just pleasant to deal with. Really appreciated the honest service and how quick everything was. Definitely recommend going with them if you need anything done.

Made two separate reservations with their website, response times were spectacular. Only downside…read moreis I didn't get to have the reservation time I was hoping for but this location seems to be quite busy! So if you need to get there by a specific time you probably have to put your appointment a little further out then just 48 hours before an appointment . They have a comfortable waiting area with a TV. I love that they send you a text message with pictures showing you the status of your vehicle, I had oil changes done. Associates are very friendly and attentive as soon as you walk in the door! I love that they offer money off once in awhile for service too!

Went in for alignment. Car still veered left. Went to firestone to check and they found the…read morealignment was off. Thats 180 dollars and an hour of my time wasted. Don't recommend.

Called here asking what the current wait time was. Was told about 4-6 hours, so come back…read moretomorrow. That wasn't going to do so I called around and sure enough Sears was going to be the soonest to get me in without an appointment and I could just shop in the mall while I waited. So I showed up and I tell the guy I need two tires put on, whats the wait? Like 4-6 hours right? He says about an hour and a half. Odd, could have sworn he just told me up to 6 hours on the phone just 15 minutes ago. Oh well! Guy tells me the damage is about $200 bucks. Not bad. My son and I go shopping and eat lunch. I get a call from the fella telling me its almost done so we mosey our way back. Anyways I see my car is still on the lift so I take a seat in the waiting area. About an hour later the car is being lowered on the lift. Still haven't called me in to pay and leave. ANOTHER half hour because I don't want to be that impatient fella but my phone has just died and my son is starting to unravel in the bare waiting area. I see the guy and he is talking to his coworkers and I ask him how much longer. He says its been done for about 45 minutes but he's been stuck up here with a customer. WHAT? No you weren't. Ive seen you walk by a bunch and your just jabbering on here! Gimme my keys, let me pay and get out of here. Oh snap the bill is $532. He tells me the tires we chose beforehand are out so they put on another set. Terrible customer service and work done without my consent and charged over $300 bucks than what we agreed upon. Never again.

Hears how it went down. I called them on a Thursday and I had a list of things that needed done on…read moremy company leased car. I read the list to them and they said they could do it on Friday in about 2 hours. I was there when they opened at 8am on Friday. I showed them the list of things and read it to them again. They again told me about two hours. I left and came back after about 1.5 hours and took a seat in the waiting area. Shortly the this gal came and told me they had to order parts and the parts wouldn't be there until about 12:00 or 12:30... So my 2 hours turned to 4 to 4.5 hours. After sitting there another hour or so the manager came walking by and ask me how things are going. I told him not good and explained to him what was going on and wondered why they couldn't just walk across the street and buy the filters my car needed. He said he would look in to it. About another half hour later the gal comes back out and calls me "Honey" (I wasn't in the mood for Honey) and explained that the parts are on order and would be here by 12:30. I ask how long it would take to put them on once they are here and she said it would be another 2.5 hours. You see where this is going right??? I left without all the work being done. She did say I could come back in and spend most of my Saturday so they could finish the work. I didn't do back and I suggest you also not go.

Hi- we brought two cars in at the same time, Renegade for a repair and an old BMW for a downpipe…read morechange. Both vehicles were completed before the original eta and they arranged local driver drops and delivery. Guys were great and even came in on their weekend to make it happen.

Hands down these guys go far above and beyond! This is my go-to no matter what:-) John is amazing…read morehe cares about his customers more than he should! They even give you a ride home if you're fairly close by if your vehicle's going to take a while. I would recommend these guys no matter what:-)

This is a very busy oil change place. It's a little rough if it's cold outside, but they seem to be…read morevery efficient. There are long lines in each of the 3 bays. However, someone comes out and checks in with everyone before they get into the service area. I actually appreciated the customer service and the customer care. Had a really great conversation about my vehicle with the person who was taking care of me. They didn't try to sell me on any additional products.Which made me very happy. And it's a lot better than sitting at the dealership, waiting. At Valvoline you're in and you're out and on your way. I used to come to this one a long time ago. When they were jiffy, lube, and then oil can henry's, van Valvoline with my previous automobiles. My current vehicle, i've been taking to the dealership since I bought it brand new. But I decided to save about a significant amount of money coming here. I literally got this oil change for half the price that I would have had the dealership.

I was just here yesterday (5/23/26) for an oil change. The first young man that spoke to me , while…read moreI was waiting in line, asked about my headlights and I let him know my drivers side low beam was out and that I've had three people already try to change it, but it can't be done without removing the bumper. I haven't had enough time off work to take it into shop yet to have it done, but I do already have the new headlight. He gave it a quick overview then agreed with me. He couldn't replace it without removing the bumper. After my oil change one of the other young men insisted that he could change my headlight by going from the underneath, through the front tire area. I agreed to let him try, he was confident that he could do it, even though both myself, and the other young man told him it couldn't. He insisted so I let him try. He proved the panel above my tire but still couldn't get to the headlight to replace it. When he put the panel back on he told me that he couldn't get all the screws back in because they were corroded and rusty, but that enough of the screws were in that it'd be ok as is. I foolishly believed him. I only live less than a mile from this Bremerton location and had no issues getting home. However This morning as I got on the freeway I heard the sound of rubbing on my drivers side tire and what sounded like something scraping the ground. I was about to pull over when a loud snap was heard and pieces of the panel came flying off. Luckily there were no other cars beside me as it was early, about 7:20am. The remaining pieces of the panel were rubbing my tire and I finished pulling over immediately. Luckily a police officer arrived within ten minutes and they helped me remove the rest of the panel. I am thankfully safe and there is no further damage to my car. However, I won't be letting anyone from this company try to do anything other than change my oil from here on out. For reference, I'm just a girl, and I haven't had this car (2009 Chevy Malibu) very long. He also didn't give me a reference sticker for when my next oil change is due. Overall I'd say this wasn't a great visit. All my other visits over the past several years have been great but this left a very sour memory. I know he meant well. But he wasn't thorough in the least.

Overcharged, didn't fix the original problem, took a long time, and spun me a tale of lies to…read morestring me along.

I have had so many mechanics over the years and these guys are my new favorite. Reliable. Honest …read more Incredible diagnostics Grateful I found them