Beware. Patients are unable to reach Valley View Dermatology by phone to schedule or confirm an…read moreappointment, or to get medical help in an emergency due to a failing phone system. I tried calling this office 2 weeks ago to confirm an appointment for our family. After 20 minutes of being on hold, I had to hang up to tend to the needs of our severely disabled, legally incapacitated daughter - also a patient of VALLEY VIEW DERMATOLOGY. My spouse tried calling VALLEY VIEW DERMATOLOGY this morning to confirm our family's appointment for tomorrow and was put on hold for a total of "1.5" HOURS over 3 attempts. During that time, no human, or recorded human, came on line to apologize for the wait, give an option to leave a message for a return phone call or anything. Totally frustrated, I decided to send an URGENT email to VALLEY VIEW'S "information" email address that I located on their website. In the subject line of my email, I put "Urgent." I knew this would get someone's attention, and it did. In the body of the email, I stated the details of what we were experiencing when trying to reach the scheduling desk. Within a few minutes, someone emailed me back - didn't bother calling - and asked if they could help me. The person stated in her email that VALLEY VIEW had a "firewall" issue with the phone system today. I immediately emailed back, asking: Did you also have a "firewall" issue 2 weeks ago when I called and was put on hold for 20 minutes and had to hang up to tend to the needs of my medically fragile, disabled daughter? Did you have a "firewall" issue occur 2 months ago when someone left a ONE STAR REVIEW on GOOGLE complaining about not getting anyone to answer the phone at VALLEY VIEW, stating that they were leaving VALLEY VIEW and going elsewhere? While I was sending my email response, someone finally answered the phone after 40 minutes of my hubby being on hold for his "3rd" attempt today to reach someone. My husband explained that he had been on hold forever, and desperately needed to confirm our family's appointment for tomorrow. The person told him that VALLEY VIEW did NOT have us down on the schedule for tomorrow...... We live in Boring and Dr. Swift's office is located in Salem, a one-and-a-half hour drive from our home! Had we just shown up for this appointment tomorrow, because we couldn't reach the office to confirm the appointment, we would have spent a total of 3 HOURS driving there and back for nothing. My spouse asked to speak to the Office Manager and was given her voicemail. He left her a message. A few minutes later, Robin, called me. I explained in no uncertain terms that it was inexcusable that we could not reach anyone to confirm our appointment for tomorrow over a 2 week period. Robin went on to say that their outdated phone system "is on the list" to be replaced this year. Robin said "it takes time to find the right system and not make a mistake, etc." She went on to say, that they replaced their outdated Medical Records System last year, and this year was the phone system.. I explained to Robin that we would NOT stop reporting this massive office failure to their headquarters and others. If VALLEY VIEW does not have a fully functional phone system in place today - and every day during business hours - then all patients should be sent an alert notification letter immediately with an alternative number to call when needing to conduct business. So, as my "first step" in forcing change at VALLEY VIEW DERMATOLOGY, I am going to share the email address as a way to get helped when you have been put on hold for more than 5 minutes: info@valleyviewdermatology.com. If no one responds to your email, call the Office Manager, Robin, at: 503.566.2069.

Careing, informative and gentle. My first experience with skin cancer and I was apprehensive and…read morewas relieved as all questions were answered with easy to understand and complete explainations. I was pleasantly supprised with the lack of pain in the procedure and would recommend Dr. Srinivasan completely.

I'm very fortunate to have been referred to Dr. Bremmer. First rate surgeon, first rate staff and…read moreexcellent facility. I left his office yesterday with after-surgery instructions and no questions unanswered minus the growth on my nose. Recommend him highly.

Dr. Bremmer did a great job for me today. I'd asked my primary physician for a referral as I had a…read moredarkening mole and was starting to stress about it. He not only addressed that issue, but several more. I found him to be exceptional, and as usual, I'd looked up his credentials before my visit. I always check to see where doctors do their undergrad and graduate work. Both Dr. Bremmer and his medical assistant were exceptional. I not only was taken care of, but got a good education on skin issues I've assumed I already understood. Once more, I realize that specialists are really worth it. My various general physicians missed some issues I've struggled with for years. Dr. Bremmer is very knowledgable. Don't hesitate to bring up your questions and concerns, no matter how small. He's a great doctor.

The best customer service ever!!! Not only did they help me get my medical records, they did it…read morelightning fast. The front desk ladies were extremely personable, kind and understanding. I had to drive all the way from Newport because the other clinics were no help.

Dr Sweet renews my faith in the medical system! He provides compassionate, personalized,…read morenon-judgemental care and makes it obvious that he really does care about his patients. He takes the time to listen to my concerns and works with me to formulate a treatment plan. He lives up to his namesake and is a very sweet, kind, lovely, thoughtful doctor who gives me hope for the first time in a long time that I can receive the care I need.

Why am I not surprised?…read more First up, a bit of review. A few months ago I called to make an appointment at the Woodburn, OR, facility. In doing so, I was very precise in my communication. I said I only wanted to be seen by a licensed dermatologist, not a physician's assistant (PA). I was assured that would be the case. However, after making the drive from Silverton, OR, and then entering the office immediately I noted the sole provider was a PA. I was not at all happy with that circumstance and politely made that known to the front desk receptionist. I then asked to make an appointment at the Salem, OR location, that time with an M.D. Although the Salem facility, I only later discovered, is staffed also by lots of in residence training D.O.'s . The aforesaid Woodburn receptionist, after some time obviously looking at booking schedules in Salem, said I could see on May 18, 2026, a one particular "doctor." I said OK. Too, based upon some earlier health care related experiences, I stated that when the May appointment date approached, I did not want to receive the usual bunch of texted repetitive appointment reminders. The receptionist's response was twofold. One, an affirmation I'd been removed from that text notification list. Two, that consequently thereafter I would be limited to receive one phone call?voice mail reminder. I replied that both actions were OK with me. I then sent emails of complaint, e.g., from within the Frontier Dermatology website. A while later a female representing Frontier Dermatology left me a voice mail apology for the Woodburn experience., I've retained it, but presently am not inclined to waste more of my time listening to it again. Friday, May 15, mid-afternoon. Still never having received the prior promised phone call/voice mail reminder, and understandably not keen on a repeat of the April 2026 experience, I phoned Frontier Dermatology. When I said I'd never received the prior promised phone/voice mail appointment reminder, in part affirming the prior one made had not been rescheduled as is knownto happen.The reps forthcoming response was: "We'd sent you a text. Did you receive it?" In turn, I replied: (1) Before I arranged to skip texts; (2) Regardless, I'd never received one; (3) Nor the April promised phone call?voice mail. Given how thoroughly disgusted by I am by Frontier Dermatology's manifest repeat scheduling-related ineptitude, by voice on that P.M. phone call officially I cancelled the May 18, 2026, 9:20 A M.prior made appointment. I was, subsequent to the aforementioned April 2026 endeavor at the Woodburn location, nonetheless despite my prior declaration last April in Woodburn, scheduled to be seen by a D.O. in residence training!

Been treated at Frontier Dermatology in Salem for 3 years for recurring skin cancers. The past 2…read moreyears I have been treated solely by Dr Cassidy Johnston who in my opinion is the best of the all the dermatologists I've seen over the years. She also did a MOHS surgery on my face with good results. Dr Johnston is professional,thorough, on time with her appts all while being pleasant and caring.

Dr. Sedlak is very knowledgeable. Unfortunately, after my first appointment she did not respond to…read morecalls or emails. If you are looking for a responsive doctor, I'd suggest looking elsewhere.

I saw Dr. Liz for my first time today. I wasn't sure what to expect since I never had truly helpful…read moreexperiences with doctors and this was my first time seeing a naturopathic doctor. Needless to say, I am more than happy becoming her new patient. She was way more knowledgeable, helpful and informative than all the doctors I have been seen by combined (and I have seen many doctors). Because of my constant negative experiences with doctors, my anxiety has always been high but with her I felt extremely comfortable and I left so happy. For the first time, I felt listened to and acknowledged and I finally have hope that I will be starting to feel better. My boyfriend and I are already planning for him to be seeing Dr Liz in the future for his symptoms/conditions as well. I already trust her with my health more than my primary care physicians. Dr. Liz deserves way more than 5 stars.

Amy is the best! Most of the office staff are as well, some…read morebetter than others. Chris at the front desk is very efficient.

I cannot say enough about this office…read more I'll start with their around Efficiency; starting with the Chris at the Front Desk. He was friendly and helpful. My wait time was less than 5 minutes. Doctor Claire and Dr assistant Anna, both treated me intelligently. They were both attentive; And the doctor paused and took time to deal with me as a human being. The Doctor did not appear rushed, nor did she rush me. The assistant was knowledgeable and intelligent. The doctor was incredibly knowledgeable and helpful.

I've had positive experiences with my providers there in the past, but am having great difficulty…read morecontacting the office about appointments. 1. I called the number provided in an automated call and got "Chelsea, your AI assistant." While I was able to address one issue with "Chelsea," the technology mimics annoying vocal qualities of humans while it "looks up options." The digital video fry and "uhmmmms" and "okaaaaaaaaaaaaaays" and let's seeees" are obnoxious and don't make the long wait easier. 2. I got transferred by "Chelsea" to the Gearhart Office and waited several minutes as I went from "number 3 in line" to "number 1 in line," waited several more minutes, and then got a recording saying there was no one to take my call. So, after more than 15 minutes of waiting, I left a message that I need to cancel an appointment there. However, until I know for sure they GOT my message, I didn't want to risk getting charged for a missed appointment I tried to cancel. 3. I went to the patient portal and logged in. Next to my appointment info, it listed a different number for that office (503-905-9006), but no way to cancel the appointment. So, I tried that number, but it was for the Lake Oswego office.(Why have a patient portal if it provides incorrect information AND no options to take action on an appointment or to contact the office? The messaging portion glitched and gave me a bunch of gibberish.) 4. I tried calling the Gearhart office again, waited as I went from number 5 to number 1 in line, only to be told there was no one to take my call. I left another message while in tears for frustration at wasted time and the clear evidence that this company is prosperous enough that they don't care about hiring actual human beings or offering timely and responsive customer service. 5. I called again and used the AI assistant to cancel the appointment--I hope, but who knows for sure?

I saw Jeffrey Renna for my initial new patient appointment & it was a great experience. The check…read morein process was quick and went smoothly. He was very informative & addressed my concerns. The office was very clean, and staff was friendly!!