I have only taken my computer in for one repair here, that's how you know it's good service. Thanksread more

I set my moms house up with her own cabletec exterior box to shield her splitter from interference…read moreand the elements. I installed a splitter I researched and bought from Menard's along with my own f connectors. The first cable installer that responded was polite and tried his best to fix the problem with the MoCA. He called for help. Brandon another installer got here and tried to talk over me as if I wasn't well educated. He called in to have a software build on one of the boxes and to link it to my moms account. He "had" to get a new box from his truck because they mailed one with the wrong serial number. The first installer said he had tried to trouble shoot and removed it from the account. Brandon told the first installer he would be charged for the box if it wasn't returned. I informed the first installer of his legal rights. The FCC has a valuable tool to report corruption with the cable companies. It only takes 5 minutes to boss up and report them. Here's a link - https://consumercomplaints.fcc.gov/hc/en-us I installed a modem and router for my mom that she owns. The cable companies don't like that. The have some ridiculous MoCA software protocol that only works with their modems. I ended up running some CAT5 cables from the router to the bedroom TVs. Luckily my mom has a drop down ceiling in her basement so it was a breeze to do. I live in Champaign and Xfinity has way better hardware and company structure. I feel bad for the residents of Charleston having to deal with Mediacom. Before they left I asked for my F connectors back. They were insistent on installing only their products. Probably because they have to have certain length install times to appease customers and build satisfaction. Brandon informed me that I installed a RadioShack piece of junk splitter. I was so offended. I asked him "What? Are you incompetent? This splitter is just fine." Before he left I snapped this picture because it felt as if he was trying to take advantage of the ignorance of the residents of Charleston. I love my mom too much to let her be take advantage of by deceptive installers like Brandon.

Worst internet and cable company around. They will screw you every chance they can with bullshit…read morelate fees. Prime example bill due November 17 mailed check on the 13. They didnt cash it until December 1 and tried to get me on late fee. Fuck this company

Ive been with them since 2016 as a internet customer as I have hot spot. I have gotten okay service…read morethrough the years over the phone until recently. About three weeks ago now almost a month my hot spot will not connect. I've spent hours and days on the phone with tech support and they keep telling me to do this and that and nothing has worked. Beyond frustrating. Then they sent me two SIM cards, but they do not work, then tell me my hot spot which was sent to me in 2022 has no warranty. I've paid my bill on time and this is the treatment I get. I was passing by my apt dumpster today when I saw an updated Hot spot device box in the dumpster. That's it Im done with T mobile FINISHED!!! Not one customer service person told me I needed an upgrade and they are horrible to deal with. I'm done, done done.. I will never do business with them again. Disappointed!!! Shame on you T Mobile I liked your business now you cant be trusted sorry to say and BYW my last name is not spelled with a J its a G you couldn't even get that right. I'm done!!!

Couldn't buy my phone because I didn't have a mask. First time a business in Decatur has made me…read moreleave due to no mask. This was the sign I needed to switch to a Linux phone and stop using T-Mobile. Lost a long time customer.

Fiber Customer here. - Since moving in the area, my wife and I work in public sector from home,…read morerequire reliable internet, and was looking for a top tier Internet Service Provider in our area. CassComm provided that and more. We've had then for a few years now, and their services are everything we asked for; reliable, fast, affordable, consistent, quick and professional customer service. They are always ready to answer phones to resolve any billing/service issues, and answer questions on their social media. Their field techs/linemen are some of the toughest and most skilled in the state, and respond just as fast if not faster than our electric providers during power outages regardless of the harsh weather conditions. Our family has had them for a couple years now and plan on growing with them during our time here. Thanks Casscomm! You all are really great.

Pricey for the most basic internet. When I was on hold while I called to pay for the first month &…read moreinstall it says save $5 by enrolling in auto pay or whatever it's called. Last month was more than the previous so I called. Only get $5 off for the first month. Why even do a promotion if it's just one month. Never said that while I was on hold

Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Called me back within 10 minutes, we're very polite and helpful and got my service back quickly…read more Quite unlike Xfinity!