I've been a long-time customer only because we are limited to two options in our neighborhood, and Frontier is the lesser of two evils. (The other company won't even tell me what my charges will be after the trial period ends.) I spent an hour and a half today trying to BUY ADDITIONAL SERVICE, but could not do that. The Live Chat option doesn't work. The company has quit helping paying customers via email. And when I called the suggested phone number I got an automated system that ran me through hoops and then couldn't help, despite the claim "You can talk to me like a person." I'm now looking at the third option. Discontinuing service altogether after 12 years as a customer. read more

I moved out of Florida in April 2016. I called to disconnect and another time to verify that this has occurred. My lease then expired in September 2016. For some reason, my services were not disconnected and I was continued to be billed until January 2017. I called recently after discovering I owe them money. To get this taken off my credit report, they tell me I have to call their collection agency. I have been given 3 different collection agencies who do not have any record of me. The collections agencies tell me to call Frontier. read more

Terrible! Extremely unreliable. Customer service is horrible! Frontier also makes it difficult to cancel. Qualifies for less than a star.

The worst provider in the history of providers. I just recieved a bill for $ 15.00 after being with Verizon 4 months. Every month since then I have to call to cancel today after waiting 30 mins on hold and getting the philipino connection I now owe $67.00 I told them to sue me. read more

I had Frontier for one month, then my service would go in and out. I contacted them and was told it was something with the equipment and they wouldn't be able to send someone out for a few days, I decided to work on it, 5 mins later I have it working. During this time I figured out that Frontier doesn't like my router so I have to use theirs, but because my security cameras and smart plugs need 2.4 GHz I can't use the Eeros or whatever it's called. I'm back to contacted customer service, 2 hours later and 7+ transfers including one to a supervisor who also transferred me, I cancelled my service. They had excuses as to why I was transferred so many times, that doesn't work for me. I get one or two transfers, but not 7+. They wanted to charge me for the new router, even though I told them on install I need access to 5 GHz and 2.4 GHz, I was left the Eeros thing. I have switched back to Spectrum. Are they better? Not always, but I have never been transferred so much and each person less competent than the last. If you decide to go with Frontier, good luck. I would rather be hooked up to my phone's hotspot than use them ever again, which is what I was told to do while I waited on a tech. read more

I have your internet and the equipment we have in our home caught on FIRE last night and was shooting sparks . We have lost wifi and your customer service is being absolutely horrendous about getting us emergency service . I work from home and not only is this affecting my job but you're equipment literally started a fire in my home and y'all are not taking it seriously at all . If we were not home it would have been a whole other issue . Please take control of this situation. We do not pay monthly for this. read more

The internet service is Good. But Billing isn't. When you signup they give a prepaid card as an encouragement which is Good but at the Cancellation time they take a $50 restocking fee which isn't good. The Bill may have additional charges some months. Overall Average rating. read more

This company has so many secrets in the TERM OF SERVICE They are the worst with Customer Service and payments. They prices are so high for the service. Go elsewhere as they do not offer any value for the cost to you. read more

After having Frontier Fios service for the past 14 months, some things never change. Because the service and product quality was inferior, they refunded or credited me my first 3 months. For the last 2 months, OR MORE, Ive noticed a distinct degradation of product quality. Specifically, 1) lost signal, 2) inadequate bandwidth, and 3) poor to moderate signal strength from wireless. I was finally able to reach tech support to provide help. He sent me a new router. I made sure that he knew that I did not want one that was clanking around in the back of a 3rd party technicians truck. Four days later, it arrived. Something suggested, by the way it was packaged, that my new router was not new. After installing it, I noticed that my wireless signal strength was worse than the original! This is measured from 20 ft away. In fact, there were two other signals from neighbors that were much stronger. I stepped onto my back porch, 50 ft away, and could not get the signal on my phone. Ive now been waiting for tech support for over ONE HOUR by telephone. Frontier is woefully inadequate in providing customer support. I ask you, would you like to have this type of service? Do not choose Frontier for your internet provider. You will have a very poor experience! read more

runnnn runnn runn terrible in everything. customer service, connection, everything! extra charges after disconnection. They charged me $58 after they promised no charge! this hurt my credit!! read more

thank you, guys. u helped me to decide to switch to another company customer service and costumer care are 0 out of 10 read more

I am beyond angry with my service, I'm trying to cancel my service and I want my account credited because I missed 4 zoom meetings for work due to my internet being out. A service tech came and I thought he fixed the issue but he did not, every other day my service is out for the past 3 weeks. I am over this company. I need a service tech to fix this outage by tomorrow I cannot wait until 5/22 read more

I don't even want to give them one star. I switched from spectrum to frontier thinking I would get the same internet service I had when they first took over Verizon. I was completely wrong. Tech came to install, told me the router he had was new and needed to be installed in my laundry room (which is not inside my apartment). I told him I needed to have a wired connection because I work from home. He told me that I would have to get a long enough wire for someone to wire a cable through the wall. Within a few minutes he went to his truck and wired it himself. Now with the router being outside the apartment, I can not get a WiFi signal when in my bedroom. I decided to call them the next day to get this resolved. The first rep I spoke with told me I would need a WiFi extender and then transferred me to another rep who offered me cable tv (not why I called at all), I was then transferred to the Spanish department. After waiting on hold for 15 more minutes (thinking maybe someone in the Spanish department would help) I hung up and called back. 25 minutes later someone from the tech department went into my router (remotely)through my computer and did nothing. while she was just starting to adjust some settings the connection dropped. She transferred me to customer service to have a tech come out and told me I would have to pay for the tech. After another 10+ minute hold, customer service asked me to verify my info and they said the last 4 of my social was incorrect. After muting herself for 5+ minutes I was transferred to the retention department where the rep finally took ownership of the situation and told me she was going to fix my issue. Thankfully she did everything that needed to be done and hopefully after the tech comes out, they honor the commitment they promised over the phone (waive the tech fee) This was the worst customer service experience I've ever had. To top it off, after this well over 2 hour call, I had to get on the phone and work my customer service job. Needless to say, I made it a point not to put anyone what I went through. FRONTIER SHOULD BE ASHAMED!!! Train your employees better read more

Horrible service both for repair of internet connectivity and customer services! Once you cancelled its internet service, Frontier is going to charge you $9.99 for terminating! No credit will be given for days without internet service either! Customer service reps would hang up on you when you asked for supervisors!!! Stay away from this company! We were passed onto this company from Verizon which had fabulous services! So sad how a company could be so bad! They are not going to stay in business much longer! read more

Worst communication in a company. Signed up with them on October 17th 2021, it is now December 11th 2021. Still no Wi-Fi. Been waiting almost 2 months and they wouldn't expedite my installation even after waiting for so long. I would highly recommend to stay away from frontier. It's a shame they don't have Xfinity internet services here in Florida. If I could rate them negative stars it would be -1000 stars. Shitty people selling shit service. read more

horrible experience. tech came out on a friday. my internet was down in minutes and I could not get anyone to come out and help. all weekend they left me without service. when I called customer service they were closed all weekend and my rep who gives her personal number wasnt helpful at all. frontier was so bad I went back to spectrum and they were out in an hour my service was back up. I don't know if frontier plans on charging me to cancel but if they do I'll update this post with another reason NOT to choose Frontier. read more

First I talk to a sales person he tells me about all the great services Frontier provides. Day of installation 1 of the great features was Frontier would assist in hooking up all wi-fi devices, I asked the installer to hook up the Roku in the spare room his reply was we don't do that. I called tech services ask about help with my wi-fi devices he said we don't do that. I begin to install it my self, pretty self explanatory there in no frontier app for roku, my sales person specifically told me that there was. I call and cancel my service, I am told the official date of cancellation will be determined when the phone number is "ported out". I receive a bill for $433.18 for 1 week of service. I call and make a formal dispute, I ask to speak to a supervisor they hang up. I call back go through everything again and am told I will receive a call from a supervisor, no call. This was February 2019. March 2019 call again, 1+ hour on the phone again, supervisor will call, no call. April 2019 call again, 1+ hour supervisor will call, no call. May 2019 call again 1+ hour I am issuing a $94.96 credit and a supervisor will call, no call. June 2019 I get a call from a collection agency, I then call again 1+ hour all credits have been denied. Why - no answer we can't do anything, you have to talk to collection agency and it will remain on your credit report. I have to give the 1 star? read more

I'll reply to the cust serv team's post. If they can offer helpful info, I'd be happy. I appreciate their reaching out. ....Twitter link broken didn't work. I was hopeful but seems like a bot or RPA responds to reviews. I hope the quality of your service(s) are better. Called Tech Support again, on hold for 1.5 hours. In response to my comment "y'all must be busy, can you call me back if we get disconnected?"... Frontier rep said "What do you expect, you're F***'ing calling during the busiest time of day." "I have to transfer you." I know when their busiest time of day is now. Really?! Things must be out of control at Frontier! I think there's a Lemon law in Florida. read more

Worst customer service. I tried to chat online, but got a message that it was not available at this time. So I called customer service and schedule a call back. The website said no wait time. I was happy when my phone rang almost immediately. However, that quickly turned to frustration when it was an automated call back. After answering several automated questions, I was put on hold and told there was a wait time of 20 minutes! After nearly 30 minutes on hold, my call was DROPPED! I had a question about the cost of having internet service only and cancelling cable in an effort to save money. I will definately be cancelling my cable service and will probably cancel my internet (although I have never had a problem with either service) because of this lack of customer service. read more

terrible service and they lied to us about our modem. we have not had internet for over 2 days and we work from home. liars

Well to start with I've NEVER had frontier communications. I get a bill in the mail over and over and over . So they sent me one the other day saying if I don't pay it , it goes to a collection agency. I do not want to hurt my credit. So I paid it and contacted a lawyer. These guys are crooks. I have a relative in another state that had frontier and after he closed his contract they charge him for two more months. What a rip off stay away from this company know matter what.!.!. I also contacted eight on your side as well and they are doing investigation on this company. read more

Horrible service on day one! We just closed on our new home in Davenport. We had a pool setup with the builder. There is a pool control panel on the exterior wall of the house, see picture left box. The Frontier technician came yesterday and installed the exterior internet Frontier box outside our home in such a way that now my pool control panel box can not be opened. In the picture below the pool tech is attempting to open his box on the left, that he can not open due to the poor placement of the Frontier box on the right. What sort of person does this type of thing? Now we can not fix our pool settings, and so I called Frontier, and it took almost an hour of my time to try to get through and the answering service said they can not come out until Friday, in three days to fix the damage they caused. I was waiting to speak with this person's supervisor when they hung up on me. Now I can not get my pool set up due to this situation. I am going to write to the city to find out why in the world they would only allow this one horrible cable company to provide services here. This is really horrible service, on day one. read more

Frontier Internet - Pool control box on left, Frontier cable box on right, Picture shows service tech unable to open pool control box. - Television Service Providers Near Me

this is literally the worst cable/Internet company I have ever had in my life!!! customer service is absolutely horrible. Online chat, horrible wait time outrageous!!! when you finally do speak to a representative half the time you can't understand them,they provide you with no good service. I've got charged double on two different occasions took weeks to get my money back..If you have any trouble with your service, it will take them up until 24 hours to resolve your problem never heard of that!!An it will take that long. what company doesn't have 24 hour service or at least stays open until 9:00 or 10:00 closed at 7 PM!! if you have another option for Internet service go with them plz take it from me read more

Called to upgrade my Internet speed. I inquired about one gig but was told that was not available in my area and all I could upgrade it was two gig. She quoted me $99.99 a month. I agreed, a tech showed up. He told me one gig was most certainly available in our area. I had been lied to. Not only that, they proceeded to charge me $109.99 a month. When I reached out to them they assured me they would correct my bill. Next month, bill is still $109.99 a month and they refuse to credit it or change it. Apparently it's only $99.99 when you sign up for auto pay, which I was not informed of. Even though they assured me they would correct my bill but they are now refusing to. They lie. Even when you have proof because you have the previous chat with their rep, they still refuse to honor what was promised. Shady, deceitful company. read more

I moved to Florida in 1971 and got my phone then, roughly 48 years ago. First it was GTE, later Verizon and, finally, Frontier. About ten years ago I added DSL internet when Verizon handled the process. Until recently I paid $89 for combined home phone and internet. Then my condo association made a sweet deal with Spectrum that included cable and internet for free, so I called Frontier to state I wanted to keep the landline phone and delete the internet. After 20 minutes on the phone the internet was scheduled to be deleted and I asked what my new phone bill would be (good thing I did). My new price? $110 per month. I told the service rep I wanted the internet deleted, not added. What's he tell me? That is just for the phone. Since I no longer bundled the price skyrocketed just for the phone. When I advised him I could get phone service through Walmart for $20 a month with all the bells and whistles he, more or less, said that was my option. Which is exactly what I did. I now pay $20 for my phone service for more features and my same 48 year old number. And did Frontier make a comment when I cancelled them after nearly 5 decades? Absolutely not, they couldn't have cared less. read more

Worst experience when with frontier and just as bad when I cancelled. Customer service lied and clearly don't know their own company policies. Clearly frontier is losing so much business that they need to charge for restocking fees and not credit someone's account when their service doesn't work for days at a time, and when they cancel (well after contract expired) they don't credit their account for money spent on a month of service that has been cancelled. Disgusting company read more

Frontier did not show up to connect my internet when I moved. I spent over 40 minutes setting up the appointment three weeks before the move date. Over 30 minutes on the phone trying to find out what happened on the day of the move. The fastest they could get out to connect me was 10 days later. Went to the Spectrum Office got a much better price, picked up the modem and Wi-Fi unit and went home. 35 minutes after getting home ,I was on the internet. Never again Frontier. Now the asses are flooding me with pop-up ads. read more

Worst service anyone can possibly imagine. They are crooks. Over charge you for horrible internet, increase your monthly billing rate without notifying you of any action, and just to kick you while you're already trying to get out from their claws charge you $50 to return a router you already paid $11 a month to use. Horrible all the way around and couldn't imagine a more dishonest, disrespectful, greedy company. Their customer service rep was extremely disrespectful and essentially hung up the phone after having questions about such dishonest and egregious charges. They should be ashamed of themselves. Avoid using them at all costs. read more

DO NOT GET FRONTIER!!! If it were up to me it would be 0 stars. Internet service is too expensive for a bad service. I have to call every other month because of technical problems, plus, every month they bill me more than what I should pay and I have to call to get it corrected. As well as the fact that they sign me up for things I did not approved. And to finish it off their CUSTOMER SERVICE SUCKS! They either don't know what to do or sign you up for random things and thats IF you get to an operator after dialing 6-11 automated recordings with options plus waiting music (45-60mins on hold) At least after calling the 4th time I was assigned to a lovely gentleman called D'Andre whom was extremely patient and helped me resolve my problem. read more

Frontier Internet - Television Service Providers Near Me

I'm so tired of seeing my mother cried. My mother who is 76 years old has been trying to send frontier their equipment back. All my mom gets is lies. She has spoken to more then one customer service representative. Each person gave her a different story. The place that my mom is relocating to, doesn't have frontier service. So she is being penalized for disconnecting her service. First of all my mom did not know she was in a contract. She was told she has to pay an extra $50 because she is ending the service early. Then she was told that she would receive a return box and now she is told that she doesn't need to return the equipment. Then she talk to someone else and was told her will receive the box after the disconnect date. She asked for QR code to bring the router to UPS and was denied. Now my mom is worried. I can't believe this company lies to the elderly. I have to call someone to help my mom. ​ read more

I rarely write a review. it seems like a waste of time. However, as a paying customer and someone who works from home, not having internet service for two and a half business days is unacceptable. after several hours on the non- working chat bot, customer service and mobile app, I still do not have service. I have been told four different things: 1) it's an outage, it will be fixed in 48 hours. is this 1970??? 48 hours?! 2) oh, it's your router. we will send a technician over tomorrow between 9-5pm. I thought Frontier was the answer to bad cable service? 3) Oh, it is an outage. you don't need new equipment. stay tuned to our app for an update. 4) i asked for a credit. We will give you a $5 credit. what? meanwhile no internet, no tV. Absolutely appalling in 2023 read more

24 hours into a service outage with Frontier. They cannot give me an ETA on when it will be repaired. Their automated call system is actually designed to hangup on you (go ahead and try it). Their people on Twitter don't have any info and claim the don't have phone numbers for anyone in the company that can help. Anyone have any suggestions for getting these guys to help? Their service has been reliable in the past - but this is super frustrating. read more

Atrocious costumer service. Horrible response time. CONSTANTLY DOWN on the internet side. Couldn't give 0 stars. read more

On Thursday, my service went down for the 2nd time in about a month. they can't get anyone out here to look at it until Tuesday afternoon. I work from home so I need my wifi. I live in Tarpon Springs, so you would think they could get someone out sooner. read more

if I could hive 0 stars. I would! Frontier communications is the worst! I changed my plan from triple play to just internet 500/500 on the first day of my billing period. Frontier charged me full amount for service not received for the entire month. They said they would not prorate the monthly charge - although the woman who did the transaction had told me they would. Not only that but the 500/500 is a myth. On a good day I may see 1/2 that speed. ADVISE ALL TO STEER CLEAR OF FRONTIER COMMUNICATIONS!!! read more

worst wifi i have ever used in my life spectrum is so much better then this trash frontier

A young man showed up at my door, he was a frontier sales rep.he made me promise and sold me. The next few months were traumatizing. I work from home so internet is vital, I was prevision with spectrum, while the internet wasn't always great, they had great customer service and always took care of me. This young man from frontier, promised me so many things. Shortly after getting frontier service, 3 days after starting it, my internet stopped working properly. The young man did not do as he had promised, he did not help me, I had to call frontier and beg for help. The tech finally came out and told me that frontier was compromise, hacked, and no new equipment could be given out at this time, but that I had an old ont box outside, and that they would replace it once the issues with the main system was resolved, the hacking. No one ever replaced my old ont, however I was charged 150$ for them coming out. I spent hours on the phone to get this fixed. I asked the young man, who had advised me he would be my personal customer service two, to please have his supervisor contact me. Instead, the young rep berated me through texts, refused to connect me to the supervisor, and became highly defensive about my bad experience. I'm saving the texts. I will now have to cancel the service, and happily go back to spectrum, where they treat customers like humans, not just a transaction, a commission check. I am offended that this is OK. Customers aren't always right, but when the proof is in the pudding.... you can't deny what it is. To have this young rep invalidate my feelings, by telling me I have no right to feel mislead, left me in awe. And very offended. I never blame the young man, I only asked to speak to whomever was in charge. The young rep keeps calling me and texting me, and I finally had to ask him to stop. To wake up and see a 150$ increase to your bill, and be told you were charged bcuz a tech said they did something that they did not and to be them told if I do want the proper ont box outside, I'd need to pay for it, when it should be part of the service, because to have service, that ont box has to work... I'm baffled, but not surprised, as most of humanity is last in the selfish sauce. So please, if a young man or woman knocks on your door selling you promises of frontier being superior. Please consider, they are sales people there to sell you. And that might come with manipulation and half-truths. Luckily I was told I can cancel without a cancelation fee, but idk if I can even believe that. So I came to yelp. Figuring I can at least warn others. I tend to believe people, see the best in people, trust people. Some call me naive, but I know I'm just being kind. I give people the benefit of the doubt, I don't assume everyone is lying. This was a learning experience, so I'm better from it. But it's rather have not had this life lesson. read more

A nightmare, just like their FIOS service! April 1 Frontier bought FIOS from Verizon and it's been a nightmare. For the past 24 no phone, no premium channels and no on demand services. Trying to reach them on phone is a joke. No supervisors are ever available and they have "no idea" when everything will be working. In fact some people can't even get their new account numbers! So switched back to Bright House and they came within 24 hours and will pay the early termination fees. Now I'm being punished waiting with other disgruntled customers WAITING to return this equipment! BRIGHT HOUSE NOW!!! read more

Signing up with this company for internet service is actually signing up for nightmares. Nothing worked! They screwed up from the get-go with the order, equipment, and service. After a month, the service was cancelled. Adding insult to the injury, they will rip you off by charging a fee for cancellation to refurbish the returned equipment that was barely used for a month since the service was not working in the first place. Buyer beware!!! read more

This was my first time buying home internet and it was terrible. I chose frontier because they claimed to have fast service at affordable rates. I got the 1000 mbps plan and the guy came and set up everything which included 3 eeros. That day service seemed to be ok with minor issues which what I thought was normal because they just set it up. For the next 2 weeks I experienced horrible internet service which included buffering, my games dropping and lagging, and the errors going red for hours when they are supposed to white and active. I called frontier so that they could fix it but they could not get someone out until the following week. So for 3 weeks I had no internet which left me with no ring camera and no home security cameras. I work a lot of the time which leaves my pregnant wife at home without the ability for me to visually check on her with the cameras or to see if anyone comes up to the door or anything. For 3 weeks I had no peace of mind knowing that my home was safe. In my opinion this was not the kind of service that I was expecting and I didn't think that they would be able to fix it because they just installed the service so I should have had the latest technology. I decided to cancel the service and go with spectrum. When I made this decision it was the most I was disappointed with frontier as now they were trying to charge 50$ an error to return them, a 95$ early termination fee, which I didn't even know I had a contract with them. Also, the monthly fee of 75$ for internet that I couldn't even use. These fees total over 300$ and with a baby on the way I cannot afford this and all of the doctors fees. With the baby coming and the hot that it brings, frontier just had to remind me that there are people in this world that will try and take advantage of you and frontier is one of them. read more