Awesome cafe / need more staff in other areas We had a great time at Frozen Ropes this weekend! One of the biggest highlights for us was the café. The café manager was absolutely outstanding. They were incredibly knowledgeable about food ingredients, which was so important for us since my son has multiple allergies. It was a huge relief to talk to someone who understood and took it seriously. The rest of the café staff was also amazing super friendly and accommodating. We went up on the ledge and loved the beautiful view. The atmosphere was friendly and overall very welcoming. There were a couple areas that could use improvement. First, staffing. Aside from the café workers, we didn't see many other employees around. We had to keep asking the café team questions because they were the only ones we could find. When we arrived, we were greeted by someone at the front desk, which was great, but later when we had more questions, no one was there. More visible staff around the facility would make a big difference. Also, the bathrooms weren't in the best shape definitely something that could be improved. Despite those issues, we had a really enjoyable experience. Big thanks again to the café team for going above and beyond! We'll definitely be back to watch my nephew!! read more

My child was so excited for their first ever away tournament. We drove 3 hours to get to Frozen Ropes. We were a little surprised when we read the rules about no outside food or drink (including players), but they had plenty of choices and prices were fairly reasonable. In addition to that, parents have to pay to get in to watch their kids play, but parking is free so okay. The seating is terrible and extremely dangerous. They have short fences and tiny bleachers right next to them. My younger child was looking down drinking when a foul ball came over, bounced and hit him in the head causing him to get a concussion. My child was the only one hit while we were there, but there were ALOT of close calls. Story time... Early in our first game the field ump failed to make a call because she "wasn't paying attention" and she told the other ump to make the call. Our very calm coach quietly said something about it and next thing we know she flails her arms and tells the coach to get the **** off her field and proceeds to scream profanities at him (in front of all these young kids). A few parents speak out to contest her choice of words and remind her she's on the field with young children. She ejected the coach, he very quietly and calmly walked away as she continued to yell. The game continued. The female ump started making extremely obvious bad calls, then she would turn and smile toward us and at one point she flipped us the bird as she walked away (which I just happened to catch on video). She was taking her anger out on the kids, it was like nothing I have ever seen. A couple parents went in to speak with the director regarding her outburst and poor behavior. Director told us that it was unacceptable and he would take care of it. We waited and waited, nothing ever happened. It appeared at some point she may have received a text message and for the last innings she was less animated and wasn't making such crazy terrible calls. When our next game started we somehow got issued the same field ump and she told the coach he was still suspended because he didn't sit out an "entire game" so he would have to sit out for this one as well. Parents and coaches were very respectful and quiet about it, but some parents went to speak with the Director and told him either she needs to come out or they need to let our coach back in, we would have been happy with them letting the kids have their coach. They did not let our coach back in, but next inning they actually had the ump leave and asked parents to please not say anything to her as she goes, which they respectfully agreed and there was not one word spoken or noise made as she left the field. Our other team had issues as well, however I did not see those first hand so will not speak about them. Bottom line, we pulled our teams out of the rest of the tournament. My family will personally never step foot in that place again. I have never encountered a more unprofessional and disrespectful ump and the way things were handled were awful. If I could issue zero stars I would. read more

Frozen Ropes - Ump flipping the bird to parents (and children) - Recreation Centers Near Me - Chester, New York

no snackipoos before lunch schmugtz on the tables food was cold and raw pizza was doughy

I think it is important that other parents know about our very negative experience this week with the Frozen Ropes USA baseball camp in Chester, New York. I'm thankful beyond words that my 9-year-old son seems okay and is home from the ER at St. Luke's Cornwall hospital, but I am very disappointed with the coaches at Frozen Ropes. I have three main complaints. The first is that we learned this morning about a language problem at the camp. My son told my wife he learned some new words, including f*** and s***. "What did the coaches say?" she asked. His response: "It was the coaches who were saying those words!" There was a bully at the camp. My wife spotted him on Monday morning: a disturbed little kid who she saw throwing and kicking his glove across the field. We heard from another parent that this kid's been at the camp all summer. My son says the coaches just ignored this little boy, even when he was making life difficult for the others. Of course my biggest complaint is that the coaches didn't prompt my son to reapply sun screen or drink water. He was exhausted when my wife picked him up. We thought he was just tired when he fell asleep in the car and when, after a cold shower, at 5 p.m. he asked to go to bed. We checked on him an hour later. He was still sweating and he was hallucinating. My wife took his temperature. It was 104. We are thankful for the great people in the ER at the hospital, who gave him a full, adult-sized IV. We have nothing against the Frozen Ropes baseball training program, but we are appalled by the lousy Frozen Ropes staff who this week did such a terrible job. We won't patronize this camp in the future and urge others to avoid it as well. read more

Summer camp NIGHTMARE! Worst camp ever for my 12 yr old son. He experienced bullying, racist comments and lack of supervision. Teens assigned to supervise the kids do not even care about the foul language used around. When raising these issues to management, they did not even call me back. All they care about is getting massive amounts of enrollments and no type of supervision at all! read more