Awesome cafe / need more staff in other areas…read more We had a great time at Frozen Ropes this weekend! One of the biggest highlights for us was the café. The café manager was absolutely outstanding. They were incredibly knowledgeable about food ingredients, which was so important for us since my son has multiple allergies. It was a huge relief to talk to someone who understood and took it seriously. The rest of the café staff was also amazing super friendly and accommodating. We went up on the ledge and loved the beautiful view. The atmosphere was friendly and overall very welcoming. There were a couple areas that could use improvement. First, staffing. Aside from the café workers, we didn't see many other employees around. We had to keep asking the café team questions because they were the only ones we could find. When we arrived, we were greeted by someone at the front desk, which was great, but later when we had more questions, no one was there. More visible staff around the facility would make a big difference. Also, the bathrooms weren't in the best shape definitely something that could be improved. Despite those issues, we had a really enjoyable experience. Big thanks again to the café team for going above and beyond! We'll definitely be back to watch my nephew!!

My child was so excited for their first ever away tournament. We drove 3 hours to get to Frozen…read moreRopes. We were a little surprised when we read the rules about no outside food or drink (including players), but they had plenty of choices and prices were fairly reasonable. In addition to that, parents have to pay to get in to watch their kids play, but parking is free so okay. The seating is terrible and extremely dangerous. They have short fences and tiny bleachers right next to them. My younger child was looking down drinking when a foul ball came over, bounced and hit him in the head causing him to get a concussion. My child was the only one hit while we were there, but there were ALOT of close calls. Story time... Early in our first game the field ump failed to make a call because she "wasn't paying attention" and she told the other ump to make the call. Our very calm coach quietly said something about it and next thing we know she flails her arms and tells the coach to get the **** off her field and proceeds to scream profanities at him (in front of all these young kids). A few parents speak out to contest her choice of words and remind her she's on the field with young children. She ejected the coach, he very quietly and calmly walked away as she continued to yell. The game continued. The female ump started making extremely obvious bad calls, then she would turn and smile toward us and at one point she flipped us the bird as she walked away (which I just happened to catch on video). She was taking her anger out on the kids, it was like nothing I have ever seen. A couple parents went in to speak with the director regarding her outburst and poor behavior. Director told us that it was unacceptable and he would take care of it. We waited and waited, nothing ever happened. It appeared at some point she may have received a text message and for the last innings she was less animated and wasn't making such crazy terrible calls. When our next game started we somehow got issued the same field ump and she told the coach he was still suspended because he didn't sit out an "entire game" so he would have to sit out for this one as well. Parents and coaches were very respectful and quiet about it, but some parents went to speak with the Director and told him either she needs to come out or they need to let our coach back in, we would have been happy with them letting the kids have their coach. They did not let our coach back in, but next inning they actually had the ump leave and asked parents to please not say anything to her as she goes, which they respectfully agreed and there was not one word spoken or noise made as she left the field. Our other team had issues as well, however I did not see those first hand so will not speak about them. Bottom line, we pulled our teams out of the rest of the tournament. My family will personally never step foot in that place again. I have never encountered a more unprofessional and disrespectful ump and the way things were handled were awful. If I could issue zero stars I would.

I have been on the phone with this place for three days trying to get my refund. Saturday I talked…read moreto a man that said I could get a refund for the whole amount because it was within the 7 days that the contract clearly states you can get a refund by. Unfortunately I would have to call back Monday and have Patricia complete the refund. Turns out Patricia only wants to refund me partially instead of 1050 she wants to give me 910. I have a to wait to talk to the owner. The owner clearly cuts off the bottom of the contract where it says you can get a refund in 7 days and totally gaslights me saying it was never there. OMG stay away from this business !!!

This is a great tennis facility, with 4 courts, new lighting, and very friendly, talented…read moreinstructors. They also have a number of tennis groups, like men's doubles and singles and mixed doubles that anyone can join, and tons of programs for kids, so there's something for everybody. They have indoor and outdoor courts, and participate in USTA tournaments. And as of the beginning of 2023, they will have indoor pickleball courts! Lots of fun, if you haven't tried it.

Nice space, great for the community. However, I was extremely disappointed by the unnecessary…read moreattitude of the staff. Authority and safety is imperative but disrespecting your community while they comply with pool safety rules is over the top. Don't work in a public space if you aren't capable of speaking to your neighbors with some respect.

Love this place! The sun shining in through the roof onto the water is wonderful! And I love being…read moreable to see outside through the whole wall of window/garage doors. The doors are currently not opening, however I was assured through a Facebook review that they are working on getting that problem fixed. The staff are so nice. There is nothing fancy here, just a basic pool, but the fact that the sun shines on it makes it absolutely wonderful to me. And it's open year-round. It will be neat to be swimming and see the snow outside through the large wall of windowed doors. So thankful they are part of the Flip50 program. It's my favorite by far.

My child was so excited for their first ever away tournament. We drove 3 hours to get to Frozen…read moreRopes. We were a little surprised when we read the rules about no outside food or drink (including players), but they had plenty of choices and prices were fairly reasonable. In addition to that, parents have to pay to get in to watch their kids play, but parking is free so okay. The seating is terrible and extremely dangerous. They have short fences and tiny bleachers right next to them. My younger child was looking down drinking when a foul ball came over, bounced and hit him in the head causing him to get a concussion. My child was the only one hit while we were there, but there were ALOT of close calls. Story time... Early in our first game the field ump failed to make a call because she "wasn't paying attention" and she told the other ump to make the call. Our very calm coach quietly said something about it and next thing we know she flails her arms and tells the coach to get the **** off her field and proceeds to scream profanities at him (in front of all these young kids). A few parents speak out to contest her choice of words and remind her she's on the field with young children. She ejected the coach, he very quietly and calmly walked away as she continued to yell. The game continued. The female ump started making extremely obvious bad calls, then she would turn and smile toward us and at one point she flipped us the bird as she walked away (which I just happened to catch on video). She was taking her anger out on the kids, it was like nothing I have ever seen. A couple parents went in to speak with the director regarding her outburst and poor behavior. Director told us that it was unacceptable and he would take care of it. We waited and waited, nothing ever happened. It appeared at some point she may have received a text message and for the last innings she was less animated and wasn't making such crazy terrible calls. When our next game started we somehow got issued the same field ump and she told the coach he was still suspended because he didn't sit out an "entire game" so he would have to sit out for this one as well. Parents and coaches were very respectful and quiet about it, but some parents went to speak with the Director and told him either she needs to come out or they need to let our coach back in, we would have been happy with them letting the kids have their coach. They did not let our coach back in, but next inning they actually had the ump leave and asked parents to please not say anything to her as she goes, which they respectfully agreed and there was not one word spoken or noise made as she left the field. Our other team had issues as well, however I did not see those first hand so will not speak about them. Bottom line, we pulled our teams out of the rest of the tournament. My family will personally never step foot in that place again. I have never encountered a more unprofessional and disrespectful ump and the way things were handled were awful. If I could issue zero stars I would.

Absolutely the worst facility in NYS. Umps are terrible as well as management. . Food is disgusting…read morealso.