This store is brand new. Everything is modern and pristine. Nuff said. The staff at the Pharmacy were friendly and offered help with OTC medicine right asway, granted there was no other customers. The transaction was quick and seamless. It is a huge store and if having to walk around so much just to shop is not your thing, then you should avoid this store because it is like Costco in size. A hover board could be handy for customers or even employees for that matter to get around this huge space. On the flip-side, at least the aisles are wide and spacious so you aren't dodging other customers all the time and you will get your steps in for big shopping trips. read more

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I had a terrible experience at Fry's this morning, and it was made worse by the so-called "manager," Star. I came in to get chicken and coffee, and the Bag Boy thought it was acceptable to bag raw chicken with my coffee. When I told him that wasn't okay, instead of fixing it properly, he just took the chicken out and threw it back into another bag--completely dismissive and rude, as if I was inconveniencing him for not wanting my food contaminated. When I asked to speak to a manager, I got Star, and honestly, she is the worst manager I have ever encountered in this store. Instead of de-escalating the situation, she made it worse. I explained what happened and made it clear that this should never have happened. I told her I wanted my items replaced, but instead of handling the issue professionally, she started making excuses for the Bag Boy. I told her I didn't want to hear excuses--I wanted my items replaced or refunded. Rather than resolving the situation, she decided to take issue with how I was speaking, like that was more important than addressing the problem. When I asked whether she was going to replace or refund my items, she played games by asking, "Well, which one do you want?" I literally said, "Whichever is quicker for you." She refused to do either. In the end, I had to leave the store with my contaminated items while she stood there talking about me to another cashier. As I was walking out, she yelled after me to "Have a nice day!" in the most condescending tone possible. Star is unprofessional, rude, and completely unfit to be a manager. read more

Customer service was awesome, a young lady Marley rang me and was very courteous. My only complaint is the digital coupons. Apparently fry's expects us to walk around the store with our phones out and their app open to snip digital coupons in order to get the advertised price directly in front of the product we want. It's a hassle and not very clear. The employees knew right away what it was, so obviously they deal with this all the time. I put in my fry's card number and that's all that should be needed, not a separate app. Do better fry's.. do better. read more

So my wife went into this store with her service dog. She was hounded by a manger named Cathy who told her service dogs weren't allowed in the store and that pitbull couldn't be service dogs. She made a complaint with cooperate who promised her a credit for her experience that was not given either. We will never shop at frys again because of how the manager carries themselves. As managers it's ur job to set the example for customer service and make sure u have all the proper knowledge. This was not the case. I hope no one has to go through what my wife did. Her service dog helps her get the courage to go outside and deal with people however the way she was treated at this location was atrocious read more

says online that closing was at 11. we got there at 10:30 for only one item and told the guy we'd be fast but still got told to leave.

If I could put ZERO I WOULD ordered a delivery they did not call they did not ring doorbell they left it on the driveway 25 feet from my door..dairy and meat and perishables sitting out in the sun. FOR 4 HOURS! I HATE THEM! read more

I placed an order in the bakery for my mom's 74th birthday. I was on my way to pick up cake at scheduled time, half way there I was advised the cake was not ready and I was also told one price when I placed the order and the price increase day of Birthday was almost double. And the party started in 30 minutes. My mom did not get a 74th birthday cake this year. DON'T MAKE THE SAME MISTAKE I DID BY ORDERING FROM FRY'S read more

AWFUL customer service. Extremely rude. I had already paid for my pickup order and was 10 minutes late, due to having a baby and toddler. They informed me that it was locked up theres nothing they can do and I can't have my order until the following day, although the store is open until 11pm and I showed up at 8:10 pm. Apparently it was too late and I couldn't even get the milk I had paid for, for my children even after politely pleading with the store representative. She was extremely rude and not helpful. I will never come back to this store again. read more

Without a doubt, this is the singular WORST Fry's in the Mesa, Gilbert & Chandler area. Their failure to adequately staff this store dates back at least 6 years. So the pandemic is NOT a valid excuse. The management of this store would need specialized training to be any worse at staffing this store. ZERO stars would actually be generous..... read more

My husband is very ill and doctor prescribed medicine to be picked up at this Fry's. I went there more than 2 hours later for prescription as husband very I'll but wanted to give them time. When I got there they said it would be 30 minutes so I waited in store. After 40 min I went back up and PA said they were too busy to fill. I asked when it would be ready and she said "I don't know. We are busy." I said "today, tomorrow?" She said rudely, "I don't know." I said, you told me 30minutes. She said, "we are busy." She didn't apologize for making me wait, nothing. To top it off, I had bought groceries and had 3 items that were supposed to be 50% off as they were Christmas items. They charged me full price. I had to go back to customer service and I told her that they overcharged and she questioned me if The items were really 50% off bc she didn't think they sounded like Christmas items. I had to prove it. When she saw they overcharged. She, too, didn't say she was sorry for essentially calling me a liar. WORST customer service ever! They don't even deserve a 1 rating! read more

I will never go back to this Fry's Marketplace. In fact my experience was so bad that I will NEVER go into a Fry's Marketplace. I'll admit that it may have looked weird because I'm a 23 year old young looking male in shorts, t-shirt and a hat buying some Wine but I never thought I would be embarrassed like this. I also had 6 steaks, butter, onion, garlic, and mushrooms. Obviously I was making dinner for people and I had one bottle of Riesling to go with dinner. I get to cashier Barb and she looks me up and down makes a face and proceeds to ask for my ID. I hand over my ID to her, first clue to her that I possibly didn't know laws around here when I handed her my HAWAII State Identification Card issued by the State of Hawaii. Barb starts waiving her hands, shaking her head saying No, we don't accept this, we don't accept this, looking around waiving her hands. Instantly embarrassing me, so I said "Oh, thats actually a Hawaii state ID." She takes back from me and I smiled at her and she starts waiving her hand again "No, No, its state law state law we do NOT accept out-of-state IDs, only Drivers License, thats a STATE LAW STATE LAW." So then I said, "Oh, I'm sorry I didn't know that." While continuing to make gestures around her (felt like she was a causing a scene I nervously looking around because I was so embarrassed) she says "It's state law who doesn't know that?!". Wouldn't you think a person who has an out of state ID may be visiting someone?! So then I was thinking about all the bars and restaurants I drank at so because I was curious and I didn't run into this again, I simple asked "Oh so restaurants and grocery stores are different then huh?" "What an interesting law..." She proceeded to call over a manager on mic for assistance. She again told "its state law everyone should be following that". She tells the manager "Isn't it state law that we only accept out of state drivers license and not IDs?" and the manager said, "Yes because there are so many different state IDs its a law that we only accept out of state drivers license." This is when I knew something was up because in Hawaii, I'm a server and they have identification books you can look at the make sure IDs from other states are real. But then I felt like everyone was looking at me so she asked me to enter my membership number but told her, "Its okay its my friends number and I'm too embarrassed I just want to leave." This is the only reason they deserve a 1 star because she let me use her card so I could receive the discounts but I will never be going to a FRY's again. BTW Manager & Cashier Barb - Straight from the FAQ of your Arizona Liquor commission "What are the acceptable forms of identification? (1) A driver's license from any state or Canada provided it includes a picture of the licensee, (2) an identification card issued by any state or Canada," While any store has the right to refuse service from any individual, I do not believe it is the right thing to do to lie to them and make up a fictitious law. If Barb did not want to accept my ID then tell me you wont accept it but don't make me feel like I was an idiot and this was a well known law. Get your things together FRY Marketplace. read more

This is a great store and we do most of our grocery shopping here (when we don't buy a vat of something at Costco). After a new remodel the store is clean and well stocked. The employees are helpful and very nice. There is a cashier named Patricia that my wife and daughter see all the time and she is amazing (super nice, fast, knowledgeable). I would give this Fry's 5 stars except that I often shop at night and after 10:00 PM they close down all the cashiers and make you do the self checkout. That is fine if you have 2 items, but if you are doing your shopping for the week, it is such a pain. The self-checkout machines often malfunction and freeze while telling you "the attendant had been notified." Also there is not enough room to hold all the items you have already scanned, but the machine still keeps telling you "please place the item in the bagging area". Lately, if I am shopping after 10:00 PM, I'll go to Wal-Mart ... Not because I prefer Wal-Mart ... but because I know they will have at least one cashier working. read more

My friends went to this location to purchase potato salad for our company pot luck. The workers were rude and unfriendly. And would not serve her potato salad without taking a number and they saw her standing there. Waited 30 minutes for freaking potato salad. read more