The guys at this business are super upfront and honest with you which I appreciated a lot. They…read morecouldn't fix my transmission but it was for the best anyway since the Jeep was super old and worn out. They helped me by not having me pour alotta money into an old piece of .... thanks!

Tom and the crew were fantastic! I took a solo trip and my car broke down on the Blue Ridge Parkway…read more(one of my nightmares)! I was two hours away from home and really needed the best support. I've been taken advantage of before when dealing with car issues, so I did my due diligence and read reviews on local car shops. They were able to do the diagnostic test at an affordable rate and got back to me before the end of the day. After researching long tow options, I decided to go with getting a AAA membership. I had to store my car at the shop for a week and trusted the team to care for it. This shop is honest and straight forward. As a young single woman who had car issues in the mountains, I am so glad I found the shop based off positive 5 star yelp reviews! Highly recommend if you are far away from home or a even a local, to get your car serviced here!

There are few things in life as infuriating as a rude cretin on the other end of the line…read moregaslighting you. Should that be your bag and that's what you search for, there's AAA of Asheville to satiate your quest for dealing with imbeciles. I'll go a step further, ask for Michelle -- she'll really annoy the shit out of you. First, I was told, after going through 20 minutes of robot calls etc., that it would be a $65 fee for a roadside assistance request in the first 24 hours. I was told it was in my confirmation email "in fine print." That's just a plain lie. It's nowhere to be found, and if a 39 year old tech-savvy person like myself can't find it, that means it's designed to be hidden to screw people over. This is deceptive business practices at its finest. Don't go to these people. There's bound to be another roadside assistance option.

It is with the utmost gratitude that I write this to show appreciation for Ian McNabb's knowledge,…read morepatience, and friendliness. As a long-standing member of AA Roadside Assistance, and as an owner of AAA Auto and Renter's insurance, I welcomed the opportunity to use your car service whenever I was visiting Asheville. Over the years, I would always be very satisfied with the level of service I received. Now I have moved to Asheville. On Wednesday, January 8, I called the North Asheville Merriman Avenue location in a panic. I spoke with Ian, who clarified what my issue was and told me that he could help me. Ian was able to solve the problem of my lost car key. He quickly found the key because of his experience at Apple Tree Honda. He showed me that there was a pocket near where the seatbelt clamps. Ian McNabb is a wonderful AAA team member providing quality customer service.

I would recommend TJ based on my experience! I called regarding a potential mechanical issue with…read morean Electric Vehicle, and TJ said he'd be happy to help with install of a part I ordered online if needed. I assume he works with all vehicle types, but from talking to him he seemed to be comfortable with and have previous experience with working with EVs. TJ was helpful and professional in our interactions, and the price quoted for the work was quite reasonable. I ended up not needing the repair work we had discussed, but based on the interaction TJ would most likely be the first one I'd reach out to locally for any future repair work, at least if that work needed was out of warranty.

Call this guy! I put the wrong fuel in my truck and needed it fixed ASAP. Didn't want to drive any…read morefurther then I had to. Called TJ and he came to me in 30 min. He started right away right in the parking lot . It took him a day to get it fixed but only due to having to wait for parts. Great communication too. I Highly recommend him for any automotive repair

Sooooo my husband took my car to a Take 5 in Charlotte to get an oil change. They forgot to attach…read morethe engine cover or whatever they unscrew at the bottom of my car in the front. So the shits been scraping the ground. This past Friday I take my car to Firestone in Huntersville to get it fixed along with a few other things. Unbeknownst to me until I hit a bump on the way to Asheville for my birthday weekend , the shit is still hanging and scraping the road as I drive. Fast forward to today. I call Coxe this morning. They're crazy busy so I don't have any expectations. I call my husband to see if his friend who owns a shop about 45 min away can get it done. He can. I dont wanna have to drive out there just yet so I bring my car to Coxe like they advised. As Cat mentioned before it may take a minute to get to my car. It's all good. I'm waiting for only 2 min or less and Cat at the front desk told me they'll get to my car real soon once a lift opens. In literally less than 6 min my car is in the back. Wow! Also waiting in the lobby and the other lady is vacuuming asking me if she's disturbing me. Just friendliness and kindness all around. Then Aaron comes out and tells me that the front piece was being held up by zip ties. Thanks Firestone! Rather than telling me they need to order the parts from Honda like Aaron said, they pieced my shit together for it to just come down. Firestone in Huntersville did me dirty. I'm leaving a review there too. Aaron gave me the piece that was hanging down. Gave me the ONE screw that was there out of like 8 or so that I needed. AND THEY DIDN'T CHARGE ME!!! Thank you thank you thank you so much Kat and Aaron!!! If I ever need work done and have a visit coming up for Asheville, I'll just take my car here. I mean I love Asheville cause most everyone I encounter here are polite and kind, but this is some next level shit for me as a Black Woman. I'm typically on guard to ensure I'm not taken advantage of. Literally Aaron and Kat put me at ease.

Had a problem with noise in my wheel. Took it to Cox, had prompt service, an appropriate estimate…read moreon quality parts, and service was rather quick and appreciated. We feel real value for our dollar at Cox.

Had tire pressure issue- great fast service nice people. Fantastic experience. Exactly what you…read morewant.

Jan and Rick Davis absolutely saved my day. I got a flat tire while on a trip to Asheville. I…read morecalled and spoke with Jan and she found a used tire that fit my car. Even with being understaffed that day with guys out sick she was kind enough to move things around a bit to squeeze me in and get me back on the road. 41 years in business and they are kind caring family owned and operated. Thank you both for helping me back on the road and saving me so much money.

I would say that when I came in I was welcomed right away. Fernando went above and beyond with…read moreworking this out with Lyft. He spent a lot of time chatting on the phone with the their insurance company. Along with making sure to let me know what was needed. I also witnessed him with all of the other commuters as well, and he was so warm welcoming and friendly to all of the customers!! All the work done on the vehicle was smooth and easy. The vehicle is driving smoothly. They performed all of the maintenance that was needed on top of receiving a free oil change for one small mistake that they made. I would definitely come back to this location and would love to have Fernando welcome me in with his big warm smile!!

After speaking with the representatives at firestone and with them having full knowledge of the…read morevehicle size and type we ordered six tires for our full-size F350 Dooley. Having to wait until the next day for delivery, we arrived and then was told they can't lift the truck. This was concerning considering they had all the details of our vehicle make model and size. I contacted the store to get clarification on why this took place and the representative Bre decided to be sarcastic. Then immediately placing me on hold. A few minutes later, the store manager got on and only made excuses for her employees. I would go to another auto repair tire shop because obviously Firestone does not know what they're doing or how to be respectful to customers when you're wrong. This Only wasted my time and money to make continuous trips over to Firestone when they could've told me this on the first phone call.