Most rediculous place ever I just bought a car 2 months ago so I tried to change me oil and the oil…read moredrain plug was so tight I ended up stripping the bolt I call them and they tell me,now my car still has the manufactures warranty on it, plus I bought the extended warranty for ten years,and the say depending on what needs to be done may not be covered this place is a joke amd I regret buying anything from them..i wouldnt recomend this place to anyone

The only positive is that the personnel are professional. I have brought my low mileage vehicle in…read moreat least 6 times for a related CEL and they have put 2 new OEM gas caps on, and replaced 2 minor fuel system components all under warranty. But the problem persists. It wouldn't be so bad except I am constantly taking off work and wasting gas every time I have to drive the 30 miles one way just so they can reset the CEL light and say " bring it back if it comes back on" I just don't think they are very good at troubleshooting and diagnosing. I was going to spend nearly $1500 on the extended warranty there but instead I will take my truck and money to the other dealership in town. I am through wasting my time and gas for nothing.

Was greated by Randy with no idea what I was looking for other then certain buzz worthy features. I…read morewanted low gas mileage because up here in the north country everything is at least a 5 minute drive. Randy went through with me everything I wanted to know and spent the extra time letting me try out several choices. I got what I can afford for about 20% less then what I was paying on my current car payment and a fair deal for my trade in. Im happy he wasnt pushy and I got exacally what I needed.

Excellent! Randy had a great attitude and answered all of my questions and even researched some…read morethings for me. I got exacally what I wanted and I can afford the payments and my I'm saving more money a month now.

They don't pay attention to detail and they don't address all your issues, especially if it's under…read morewarranty

My Wife and I just purchased our first Jeep Compass here, Joby was PHENOMENAL!!!! Hands down!…read moreBest car buying experience We ever had! He is so patient and listens to what we really were looking for and needed! He's unforgettable! Very knowledgeable about everything also showed us every inside spec of the vehicle and really puts his heart to what he does! Finally most importantly puts his Customers first! Will definitely recommend coming here.

To be honest, I only called to ask about an Explorer they had for sale. The dealer is in a small…read moretown and there is one, maybe two Ford dealers for miles. I would certainly give them the opportunity to earn my business. At one point I considered a career in sales and worked at another dealer for a couple of months, so I know how the business works.

Just got a new Ford Bronco from Ed Donato. Was a great experience from start to finish. He was…read moreknowledgeable, pleasant and efficient. Delivery was easy and he got us a great price on the trade in as well!

We'd give 10 if we could. After our (former) 2021 Prius…read morePrime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly). After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday. Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us. I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

Highly recommend AGAINST going to this dealership…read more 1. My husband and I tried to trade in a vehicle we owned that had a couple issues (we knew beforehand & had a quote on how much it'd cost to fix it) and they low balled us on a trade in price. The manager had said he searched what the NADA value was for our vehicle and told us it was only worth $1,000 when that was in fact a lie, and it was worth $3,500+ more. They wouldn't budge on giving us a better deal for their Jeep we looked at or a better trade in value for our vehicle. 2. There was a couple different vehicles that we had looked at and done CARFAXs on and two of them had come up that they had been in accidents. When we got there, the sales lady showing us vehicles said there was an apparent agreement with the owner (I believe) that they weren't allowed to sell vehicles that had been in accidents. Yet they still have at least two for sale currently. not fishy at all 3. They were extremely unprofessional and the sales lady was wildly inappropriate. The manager scribbled prices on a blank paper and typed up his own paper on what their NADA Jeep value was instead of an actual price from the online website. The sales lady kept saying inappropriate things about being promiscuous/asking if my husband and I gotten "frisky" together because he has some scratches on his neck (made from scratching a bug bite the previous night). Overall they weren't willing to work or budge with us price wise whatsoever, they were unprofessional, inappropriate, and not much of a help at all. My husband tried to contact someone afterwards to talk to someone above the manager we had seen that day and he didn't do anything either. The only good thing to come out of this was finding a different dealership and getting a great vehicle that was in better condition, a better price, and the $4,500 trade in value our vehicle deserved without having to negotiate with them at all.

My family and I recently moved to Watertown area from Seattle, WA to start work at Advanced…read moreBusiness Systems. Being a family of four with two small daughters both in school (5 and 6 years of age), we needed a second vehicle so my wife can take the girls to elementary school and choirs, etc... Since we were new to the area and deciding on buying a reliable used car with enough room for the family, we consulted both yellow pages and yelp pages when we came across Watertown auto sales with numbers of outstanding consumer reviews. We took a drive there one Saturday and Brandon immediately welcomed us and made us feel at ease. There were fresh coffee and pastry and the staff (Jay and Carvlle) were also very professional and courteous. After just couple of hours, we were able to make a deal on a beautiful 2011 Honda Pilot with low mileage and one year warranty. Brandon never pressured us and he was very accommodating. We are happy with our purchase and sure to recommend the business to our friends, family and neighbors.