First and foremost, you should know that Ortega's Auto Service should be your only choice when…read morelooking for a reliable, honest, and reasonable vehicle repair shop. For context, my husband and I drove 610 miles, from Virginia, to compete for the National Championship with the Armed Forces Fishing League. We were about 50 miles from our VRBO house, my car started making a noise coming from the tire or suspension area. It got worse, so I needed to find someone who would look at my car and fix it as fast as possible. Adam answered my call. He was so kind and understood our situation, and was able to get my vehicle seen right away. Adam diagnosed the problem, ordered parts, and fixed my car within 24 hours! The price was another amazing surprise, it was well within reason. If I lived here in Watertown, NY, the only place I'd take my vehicles would be with this business. Thank you Adam, and thank you Ortega's Auto!!! You're amazing!

I highly recommend this shop they took care of me and got the job done right at an amazing price.read more

Tom from Tom's Service Center is quick, efficient, and takes pride in his work! He took my car in…read moreand changed my timing belt for my 2009 KIA when almost every other service center said that they couldn't/wouldn't work on a "foreign" car. The only other service center that could do the work couldn't get me in for several weeks and when asked who they could recommend, they told me that Tom's was the place to go. Tom told me exactly what he was going to change, charge, and do - and he called me to come in and physically showed me an issue with my pads where they had eaten into the brake disc and gave me a fair price for replacement before doing the work. Tom was able to do the work the same day and I have not had any issues with it since! I definitely will go back to him for any needs for my car and will recommend all of my friends to do so as well!

Took my 98 GTI there. He did a thorough job. No problems.read more

Fair price. Straight forward assessment of vehicle. Stuck with to the indicated appointment time as…read morediscussed without being over booked.

Locally owned and operated. Friendly and curteous employees. Very reasonable rates, especially when…read morecompared to other shops in the vicinity. This was my first experience with Denners, but it will not be my last.

Great service fair price. Bill makes effort to get us in promptly & finish the job affordably.read more

Going to Performance Auto is the best thing I have ever done for my car. Bill I, is so good at his…read morejob. He can diagnose a rattle, ping or hiss on any vehicle. He is a busy mechanic but always willing to talk with you about what is going on with your car. His prices are reasonable and the service really is done with a smile. There is no other one that I could rely on like Performance Auto.

They have absolutely ruined my car. I first took my car to…read moreget it looked at because I had just bought it from a private dealer and wanted to make sure everything was good. Midas gave me a whole list of things that needed to be fixed which was a total of $2k in repairs. I believed them even tho the car was showing no signs of having problems. I took my car in a second time to have the brakes changed since they said they needed to be replaced which was a cost of $540, when I got my car back I started noticing a weird sound coming from my tires. I then brought my car in again to get the thermostat and cam shaft sensors fixed since they said it needed fixing, I told them about the sound I had been hearing in my tires ever since they changed my brakes and they said they will take a look at it. I took the car in at 1130 and waited all day, it wasn't until 5pm when I went back and asked for an update and they then told me that they broke something in the car so the car had to stay overnight because it was going to take a while to get the piece they got stuck in there out. They gave me a loan car at no cost and was told I can pick my car up the next day. The next day I went and paid $909 for those repairs, they told me nothing was wrong with the brakes so I took my car home but I noticed the sound on the tires got way worse. When I turned on my car the next time after taking it home, my car was having trouble turning on. I took the car back to Midas to get it looked at because that sound in the tired was horrible and my car kept sputtering trying to turn on. They told me they took the car apart and nothing was wrong with the brakes again but that they found a new issue with the car that was going to be a $1k repair. The day after they checked the car, I am driving down the freeway and my car starts beeping and a light turned on in the dash so I immediately pulled over and noticed smoke coming out of the front of my car. We were ready to get the car towed when luckily a police officer pulled behind us and took a look at the car and noticed the tube that connects the coolant to the engine was not plugged in which caused all of my coolant to leak out. My car was not perfect when I took it to Midas but ever since they touched my car, my car has been worse off. I genuinely feel like they have been ripping me and my husband off, and rather than fixing things they told me was wrong, they have broken my car.

Terrible service. 13+ hours on what was promised to be 3-4 total. Watched the mechanics dance…read morearound the bay more than work on my vehicle

Caprara Mitsubishi has been very good to me. I've been going there for years for all my car needs…read more They were walleys before they were Caprara and fuccillo before that and ive dealt with them through all of the changes have always had great service. I've bought several new and 1 used car from them and they have done all my service work and I have always been pleased and feel they have treated me fairly. Randi Thomas

I purchased my Eclipse Cross at Drivers Village used. I've always had bad luck with some of the…read moreservice departments in Watertown area. I went to Wally's Mitsubishi in Watertown after I bought my car elsewhere. They took time to explain my radio and other features in the car. About there service department and the mechanics, they are by far the best in the area! With the quality of my suv and there service I'm positive that they will keep it running smooth for years to come. And to top it off they wash your car after they service it!

These people are the worst service we've ever encountered. Our transmission broke, and they took…read morethree months to fix it. Each week, they would say, "Oh, it'll be done next week," but it never was. Then, after they fixed it, it blew up again because of their fault. Now, a month later, they haven't touched it and keep saying, "Next week, next week." They don't answer the phone and don't call back when we leave a message. This is the poorest service we've ever had. We tried being nice, but nothing happened. This company is horrible, the service is more than awful. This is ridiculous

Would tend to agree with the work ethic concern about Aamco transmission. Needing to replace a…read moretransmission range selector rod which requires removing the valve cover on the transmission case, after the necessary parts were purchased, contacted them to do the work and two weeks later the vehicle still has not been worked on.Granted it may be the amount of help,unforeseen change of plans,etc. but still with the parts purchased to do the work and the only drawback is the labor required to do it...?

It's a busy place, but they're friendly, knowledgeable, and do quality work…read more The appointment function, on the main company's website, is a little confusing, but it's not this location's fault. I've always been able to rectify any issue, plus, if the time I set up conflicts with the local business, they are quick to call and adjust.

Always great service, honest and reliable! My husband and I both come here for the maintenance on…read moreour vehicles. I even used the Goodyear in Albany for my daughter in college at Ualbany and they were just as trustworthy!

I don't think I can say enough nice things about this repair shop. They've been seeing my old Jeep…read morefor a couple years now. Geyer's is both good and trustworthy. Every repair I've had done here was completed correctly the first time, and usually within a day or two. I think the longest I've had to wait was 3 days, but that was because it took that long to get a part. Geyer's provides an estimate up front, but in my experience the estimate tends to be on the higher end. I've always been pleasantly surprised to be charged less than the initial estimate. Speaking of which, they also offer a military discount for soldiers and veterans, which takes a little extra off your total. They've also been really good about communicating, calling with the estimate and again when the job is completed. Everyone is courteous and helpful and takes time to explain what needs to be done or what was done if you have questions.

I should say, first, that I used to do my own auto repairs. Now, I do have the money to pay for…read moresomeone else to do so for me. I have not forgotten, though, to memorize exactly what my car needs when I take it to a repair shop. Before I had my oil change done at Watertown Auto Repair, I asked the guy at the desk how much it would cost for a full synthetic oil change for my 2012 Toyota Yaris sedan. He asked me how much oil my car took. I told him 4 quarts. After the hundreds of oil changes that I have had done on my car over the last ten years, I knew exactly how much oil my car takes. He told me $52 before taxes. After my oil change was done and he gave me the bill, it said $58.95 before taxes. I asked him why it cost more than the original estimate. He pointed to the bill and told me that it took 4.5 quarts. Obviously, I knew that this was not true. I looked in my manual but it did not have the amount of oil needed. It was not a repair manual. So, I went online. Over and over reputable websites stated that my car takes 3.9 quarts or, as I said, 4 quarts. Finally, I found the coup de grâce, the actual manual at Toyota with the oil specifications. Funny, Toyota seems to think that my car only takes 3.9 quarts of oil. Since they manufactured the car, I would think that they know how much oil it takes. Watertown Auto Repair must know something that the manufacturer doesn't or he lied and cheated me. Of course he did. Check out my images. I even provided the URLs. It might seem like a small thing, just a few dollars, but if I can't trust Watertown Auto Repair with a small job, I can't trust them with a large job either. Next time, I could be overcharged $1,000. That will never happen because I will never go back there again. Of course, I already told him that at the time. They lost my business and they should lose yours too. P.S. Service centers/repair shops, I'm the wrong person to cheat.

Fit the bike right in for oil change and quick service so she's ready for road trip !!!read more

Keith has done an excellent job on all repairs for my F-150. We've practically rebuilt the entire…read moresuspension over a year and given it some great TLC. I've watched his other projects and mechanical jobs the entire time I've known him - a great mechanic that will make you happy that he worked on your vehicle.