If you value your time, do yourself a favor and do not go here. Over a week to close a deal and…read morethey act like they did you a favor by selling you a car when you're not happy with the service or lack thereof. They are the reason Carvana and the like are flourishing.

Have you ever wondered how to make copious amounts of money disappear without much explanation?…read moreThen this is your spot! I brought my vehicle in yesterday for services. I also mentioned that my AES system was sending up a warning and said I would like that checked out. I was told that this was all going to run me $130. No big deal, right? However, I came to pick up my vehicle today and imagine my surprise when my bill was over DOUBLE the amount! I was told the $130 was for the diagnosis ALONE. That would have been nice to know before I brought my car in beings as I had $130 budgeted for services, not the ACTUAL amount I was charged ($235 plus taxes). Oh, and I was told to get the repair my vehicle needs would cost over $900. Thank goodness for Watertown Auto Repair LLC who will only be charging $430-ish for the same repair. I will not be back, ever. I hope others think twice before going to Fuccillo. This is by far the shadiest dealership I've encountered.

We'd give 10 if we could. After our (former) 2021 Prius…read morePrime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly). After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday. Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us. I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

We've never had a bad experience here. Purchased a truck with Ellis and he got us a good deal, also…read morehelped us to get out of a lease. They accept walk-ins for state inspections whereas many other places around require an appointment. The only downside is that if you come here, expect to stay longer than anticipated.

I can't speak for the 1 star reviews that you'll see but I can tell you that my experience was…read moreamazing. I've now bought 2 vehicles from this dealer and I got amazing deals on both. I traded 2 2017 Dodge Chargers for a 2018 Jeep and Ram. Others might have had terrible salesmen; ask for Nolan! He's more than competent and is willing to do everything he can to get you the best price. In comparison, we drove down to Cicero to that Jeep Dodge Ram (Burdick) and it was terrible. If you look at my Yelp profile you can read the review I did on them. Their dealership may appear better but it's not. This dealer here in Watertown is the best when it comes to Mopar. If nothing else, go in or call; ask for Nolan and tell him Tavares sent you.

Larry Craft is the nicest salesman I have ever worked with. He was able to get me my dream vehicle…read moreat a low price and very quickly. He has a lot of experience and made it super easy. He was so patient teaching me how to use the features of a newer vehicle for someone who's last car was about 17 years old- he was all smiles showing me things I was confused on a second time the next day. Part of my disability is my memory and communicating. It never fazed him. I also have an autoimmune disorder that causes many sores on my hands. He shook my hand numerous times without a smile. It's been years since someone shook my hand. Thank you again Larry!! Also Joanna with making the financial paperwork so simple. Managers were nice too. I love my Acadia! Thank you everyone!

The service department is trash, they don't follow GM procedures and then when asked why they said…read morethey have been doing it for 15 years this way....so not following procedure by GM is what you do that's great. Then to give a receipt stating the exact same thing that you were told in the bulletin of what to do. DO NOT TAKE your vehicle there unless you'd like to leave with problems. That dealership would be 1000% better without the service department, because they are horrible have bad customer service. Pretty much are just plain rude and don't care because they have no accountability. Welp y'all keep it up your customer base will decline and you wont have a business. After posting my original review I read a few others and realize them not tightening lug nuts must be a common thing for them. They did that with a previous vehicle I owned. Just another example of not following procedures, eventually they will cause an accident from this and be found liable and will loose it all. *adding this* 1. I was not offered to talk to the mechanic. 2. There is a huge disconnect in who answers and books appointments and who does the work, if it wasn't required when I said you have to change the oil after the cleaning then why wouldn't they let me know it didn't have too have to. 3. The people at the service desk were rude, she told my daughter she needed to book the appointment in her name, because if you'll called the extended warranty company and said my name they wouldn't cover anything. News flash my name is on the car and the warranty. 4. Oh I get it the reason you didn't say the oils change wasn't required is because you wanted to charge us more ahhh that's it. 5. Who care what the customer wants right, "Customer states change oil after doing fuel induction cleaning." That of course means nothing. 6. Congratulations Bob Johnson Chevrolet Pulaski you just got a new customer. UPDATE: Spoke to the Alexzander, they refunded the cost of the oil change. I appreciate it but the service team could have also done this without having to go so far. I appreciate your assistance.

Caprara Mitsubishi has been very good to me. I've been going there for years for all my car needs…read more They were walleys before they were Caprara and fuccillo before that and ive dealt with them through all of the changes have always had great service. I've bought several new and 1 used car from them and they have done all my service work and I have always been pleased and feel they have treated me fairly. Randi Thomas

I purchased my Eclipse Cross at Drivers Village used. I've always had bad luck with some of the…read moreservice departments in Watertown area. I went to Wally's Mitsubishi in Watertown after I bought my car elsewhere. They took time to explain my radio and other features in the car. About there service department and the mechanics, they are by far the best in the area! With the quality of my suv and there service I'm positive that they will keep it running smooth for years to come. And to top it off they wash your car after they service it!

Was great service when I came had help on where to go. Upon entering I was greeted showed where to…read morego to wait, and offered free wifi coffee or water. As well as offered to watch tv or go on computer for wait. They also have a waiting area for kids to play which is a big help lol. Had to come back because same issue had happened but second time back it was fixed despite bad communication problem I was also given a loaner vehicle for the time being as well

I bought a 2025 bronco with 8011 miles on it. The rotors and pads are junk an they will not honor…read morethe warranty which is supposed to be 3 year or 100000 mile warranty. They said they greased the caliper which is not possible they are a sealed piston unit. So ive tried calling them and no call backs at all. The rotors have pieces of metal broke off and they said thats normal. I went to school for this. All im saying is bring lube if ya go there you wiill be bullshitted to the max

I don't even know where to begin. I bought my car here about 2 years ago and everything was fine…read morewith the sale- no complaints. But yesterday I brought it in for service ( 4 new tires, new filters, and I had oil leaking in my garage) at 9 in the morning. I was told I had a 9AM appointment. I had another ride to go home so I left the car there. 6 hours went by with NO communication so I called them at 3PM and after the person who answered the phone searching around, I was told my car is just at the point where they are changing the tires. I asked if they knew anything about the oil? The man on the phone had no idea and even after asking people had to have Brian call me back. Well Brian never called me back I waited another 40 minutes (we were getting close to closing time now) and was told oh yeah come on down the car is done. I said what happened with the oil? Why was it leaking? And was told that just the cap was loose, but it sounded weird the way he didn't know what I was talking about so it gave me a bad feeling. Well I got there to pick my car up, and I paid ($1140) and was told everything is fine but I see on my print out it says "cracked pan zip tied together". Of course I asked about it and Brian had NO idea-he went into the back for SO LONG and came out and basically accused me of having it being broken even though I BOUGHT MY CAR FROM THEM AND HAVE NEVER TAKEN IT ANYWHERE ELSE. He refused to do anything about it, did not even tell me on the phone so it could be fixed and was basically staring at me like well what do you want me to do. I don't understand how you can bring your car in here to get fixed and not only do they NOT fix it....they break it. At least now I know why no one called me all day. Oh and to top it all off when I got home I checked all my tires, they are not even the same brand. They gave me 3 tires the same and one on the back is a totally different tire. I am BEYOND disgusted of how this service department is run and we will NEVER be going back or buying cars from here again.

Great and fantastic sales service and management quick and easy if your going here to buy a car go…read moreto Anthony he helped us out and no hassle or games, thank you guys for great customer service and care.