Avoid, couldn't even bother with changing the oil before flipping it. Had vehicle just a few months…read moreand plenty of issues.

Don't buy their car extended warranty, it is a scam they charge you for coverage the max they pay…read moreis $500 on an engine replacement anything under a thousand they pay maybe a couple hundred you pay almost a hundred bucks a month for 2 years to cover your warranty and then they say oh it doesn't cover anything $500 on a $7,000 replacement for an engine what a joke they rip you off and they not even supposed to sell over 15 -year coverage in California and they sold me a 20-year coverage on my vehicle it was my fault not looking into it closer but they are absolutely thieves

Always had the best of the best services ever. Right from the manager and sales personread more

If you value your time, do yourself a favor and do not go here. Over a week to close a deal and…read morethey act like they did you a favor by selling you a car when you're not happy with the service or lack thereof. They are the reason Carvana and the like are flourishing.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

Jon and the rest of team at Waite went above and beyond to get me in the right vehicle. I would…read morerecommend them to anybody in the market for a new Toyota.

We've never had a bad experience here. Purchased a truck with Ellis and he got us a good deal, also…read morehelped us to get out of a lease. They accept walk-ins for state inspections whereas many other places around require an appointment. The only downside is that if you come here, expect to stay longer than anticipated.

I can't speak for the 1 star reviews that you'll see but I can tell you that my experience was…read moreamazing. I've now bought 2 vehicles from this dealer and I got amazing deals on both. I traded 2 2017 Dodge Chargers for a 2018 Jeep and Ram. Others might have had terrible salesmen; ask for Nolan! He's more than competent and is willing to do everything he can to get you the best price. In comparison, we drove down to Cicero to that Jeep Dodge Ram (Burdick) and it was terrible. If you look at my Yelp profile you can read the review I did on them. Their dealership may appear better but it's not. This dealer here in Watertown is the best when it comes to Mopar. If nothing else, go in or call; ask for Nolan and tell him Tavares sent you.

scheduled appointment for Service Tire Monitor System, waited 1 1/2hrs, vehicle pulled to exit, was…read moretold fixed a recall which was appreciated only the original problem brought in for was diagnosed but not fixed, asked why was told that to fix it I had to make another appointment at a later date, response was that is how they do it, wow. I will say the staff was nice but how is a vehicle brought in for a fault and not fixed to be told to make another appointment when the repair parts were in stock. I would have gladly waited the extra two hours somewhere else so it would be fixed, wow smh wow

I was overcharged again on my purchase. manager called me an a hole. my wheel alignment still…read moreappears to be off.

Caprara Mitsubishi has been very good to me. I've been going there for years for all my car needs…read more They were walleys before they were Caprara and fuccillo before that and ive dealt with them through all of the changes have always had great service. I've bought several new and 1 used car from them and they have done all my service work and I have always been pleased and feel they have treated me fairly. Randi Thomas

I purchased my Eclipse Cross at Drivers Village used. I've always had bad luck with some of the…read moreservice departments in Watertown area. I went to Wally's Mitsubishi in Watertown after I bought my car elsewhere. They took time to explain my radio and other features in the car. About there service department and the mechanics, they are by far the best in the area! With the quality of my suv and there service I'm positive that they will keep it running smooth for years to come. And to top it off they wash your car after they service it!

I bought a 2025 bronco with 8011 miles on it. The rotors and pads are junk an they will not honor…read morethe warranty which is supposed to be 3 year or 100000 mile warranty. They said they greased the caliper which is not possible they are a sealed piston unit. So ive tried calling them and no call backs at all. The rotors have pieces of metal broke off and they said thats normal. I went to school for this. All im saying is bring lube if ya go there you wiill be bullshitted to the max

On 4/1/2026 I had dropped off my 2024 Ford Ranger at Davidsons for some recall work. The truck…read morearrived with grease/oil stains all over the headliner. I emailed them regarding the matter, they quickly scheduled me for a complimentary detail, to which they solely cleaned the headliner and it STILL is stained. This results in my vehicle losing value as the interior condition reflects that. No further attempt by Davidsons has been made to correct this issue to make me whole.

I don't even know where to begin. I bought my car here about 2 years ago and everything was fine…read morewith the sale- no complaints. But yesterday I brought it in for service ( 4 new tires, new filters, and I had oil leaking in my garage) at 9 in the morning. I was told I had a 9AM appointment. I had another ride to go home so I left the car there. 6 hours went by with NO communication so I called them at 3PM and after the person who answered the phone searching around, I was told my car is just at the point where they are changing the tires. I asked if they knew anything about the oil? The man on the phone had no idea and even after asking people had to have Brian call me back. Well Brian never called me back I waited another 40 minutes (we were getting close to closing time now) and was told oh yeah come on down the car is done. I said what happened with the oil? Why was it leaking? And was told that just the cap was loose, but it sounded weird the way he didn't know what I was talking about so it gave me a bad feeling. Well I got there to pick my car up, and I paid ($1140) and was told everything is fine but I see on my print out it says "cracked pan zip tied together". Of course I asked about it and Brian had NO idea-he went into the back for SO LONG and came out and basically accused me of having it being broken even though I BOUGHT MY CAR FROM THEM AND HAVE NEVER TAKEN IT ANYWHERE ELSE. He refused to do anything about it, did not even tell me on the phone so it could be fixed and was basically staring at me like well what do you want me to do. I don't understand how you can bring your car in here to get fixed and not only do they NOT fix it....they break it. At least now I know why no one called me all day. Oh and to top it all off when I got home I checked all my tires, they are not even the same brand. They gave me 3 tires the same and one on the back is a totally different tire. I am BEYOND disgusted of how this service department is run and we will NEVER be going back or buying cars from here again.

Great and fantastic sales service and management quick and easy if your going here to buy a car go…read moreto Anthony he helped us out and no hassle or games, thank you guys for great customer service and care.

We recently bought a new Pilot from FX Caprara Honda. Everything about the experience was…read moreexceptional. Low pressure, helpful sales people. A good trade-in on our 13-year old Odyssey. The new car prepped and ready to go the same day. They carefully explained how to use all of the features that were completely new for us. We've been back once to have a CD player installed. Everyone continues to be friendly and helpful. We love the new Pilot. It's stylish and fun to drive. Gets almost 27 mpg on the highway.

I had junior help out with buying a vehicle. I looked at a few used vehicles and ended up settling…read moreon a 2022 Honda Civic Sport that had just arrived on a truck. The entire experience was enjoyable. He was very professional and easy to work with. He helped get the best prices and incorporated a military discount on my new vehicle. I would recommend this dealership to others.