November 4, 2020 at 10:30am I went in for bloodwork. The nurse worked in the lab furthest back…read more I explained my blood is usually taken from the back of my hand. She wanted to try my arm. She put the needle in and out several times. She also shoved the needle all the way in to the plastic. She then wiggled it from side to side. Before this happened I asked her not to dig around. She dug. There is so much more. She then wanted to do my other arm. I said no. I did something I never do I left. My arm is bruised. I see two holes in the same area . She must have pulled it all the way out and stuck it in again. Worse experience ever.

I visited Fulton Urgent Care on a Sunday afternoon, after my 7 year old had been fighting a fever…read moredespite Motrin and Tylenol around the clock. We signed in the second we walked in, to a very friendly smiley woman. From there we were immediately triaged, again a friendly face and knowledge nurse. We then were followed into a treatment room by Colin PA, who immediately examined my daughter and reviewed with us the plan of care . Colin was very friendly, knowledgeable and efficient. She then proceeded to have an X-ray and within minutes we had results . Our discharge instructions were given by Sherry RN, another friendly, smiling staff member. From start to finish, we were our way home in less than 1 hour. Fantastic job to everyone at Fulton Urgent Care! I will definitely recommend your facility!

The only way you'll be seen right away is if you're in an ambulance or an older person. The staff…read morecan be nice at times but other times they have a tendency to be neglectful and rude. The few times I've visited for myself or for other people the staff were all over the place. Nobody was on the same page. Each time the staff would come in with no real information and made no real attempt to inform the patient of any news updating them on their situation. I've waited in an almost completely empty emergency room before for over four hours with no information on when I'd be seen or how long the wait could possibly be. I just wish that this hospital had more updated systems and a more friendly and productive staff.

I have needed to go to the Oswego ER 3 times in the last 3 months - only because urgent care was…read morenot open at that time. Every time I was treated well by nursing and administrative staff and see that they have a lot to deal with, as every time I've been there has been police bringing in unruly people, some drunk, etc. They have a lot to deal with and do a great job! I was not so impressed with the doctor I saw on the first visit. He basically laughed at me wondering why I thought I might have a blood clot and then went on to laugh at me for taking vitamins and supplements and said I was wasting my money. Ummm...mind your own business? The second time I saw an NP, who was professional and took care of the issue. The third time a saw a PA who pretty much dismissed what I was there for and did not address the issue. Thankfully I was able to see my doctor shortly after that who did scan the area to see what was actually going on. So a mixed bag when it comes to doctors/NP's/PA's. It's not like I like to be at the ER late at night when I could be in bed at home. I went because I felt like I actually had an issue. Additionally, I'm self-pay. So if it was nothing I would obviously wait to see my doctor for $100 rather than go to the ER at least $1000 a pop every time I go.

Came in today 10 minutes early for a pre-scheduled appointment and was cut in line while waiting…read more When I explained that I was already in line, I was told by staff that she had called the line cutter in and I proceeded to wait 10 more minutes.

Worst customer service here. Tried multiple time to call to only have it ring for up to 25 min…read morebefore hanging up. As I wrote this, it's been 3 hours since my appointment time and I am still waiting. Prices on the website are a bait and switch, especially the COVID antibody test, it's $150. Nobody can explain why prices are wrong on their site. Plenty of excuses and no action. You must see a provider to get a test, but not at other testing centers. Avoid coming here, it's all about profit and less about patient care.

I'm giving another zero review. Just got a message from well now billing to contact them…read more@billingwellnow.com to get this cleared up. Still no response. Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities.

Stopped to get itch relief from a bad case of poison ivy. My doc was knowledgeable, friendly and…read moremost importantly prescribed two drugs which gave me relief!

I don't know if Dr. Frederico knows that Kandace Thornton The Front Desk Coordinator scheduling…read moreappointments over there is terrible. Dr. Frederico has been my primary care doctor since 2014. Yet I can't get an appointment to see him without having to wait 6 months? Outrageous. I am sick as a dog. I will have to go to urgent care.

They only care about money. I called the after hours nurse line about my newborn and they never…read morecalled me back so after 4 hours I called again, this time the person who picked up acted like I was bothering her and she was clearly somewhere loud and annoyed that I called. The providers are nice but the receptionist is not kind at all which should be a qualification for working in a pediatrician office. They bill for every little thing and bill them incorrectly so you have to call them and fight about it. Far from compassionate, sad that Wee Care sold to them.

I made a appointment for 6 PM. Waited in the lobby for an hour then waited in the room for an hour…read more I was there because I called out of work because of my back pain and I just needed a doctor note so I won't get fired from my job.

Had to bring someone in tonight for a leg injury. Sad that they are not ADA compliant. Two doors…read moreto enter and no automation had to struggle to get their borrowed wheelchair in with our patient as no automatic doors or help from anyone. Granting an extra as we only waited 1.5 hours and the PA was fantastic. You really don't know how much a disability can affect someone until it's not accessible luckily, and our case it's only a temporary disability.

I have a cold I haven't been able to get rid of and I am between primary care physicians so I went…read moreto urgent care. I went around lunch time and expect to have to wait a long time. They got me in in 5 minutes and were very professional and thorough. I was there longer than I expected but I feel I got excellent medical care. I highly recommend this urgent care.

0 stars. The worst. 3rd degree burn on my hand. Triage nurse never even glanced at the wound…read more Shuffled me off into some back room for 2 hours. was never treated. I had to leave disgusted but had to laugh. That's some service