I have always liked the service here, and the convenience and ability to go in later. But I had to…read morego in to meet a new hygenist? who didn't even have time to see me. Got a check up, told to come back for a cleaning. I couldn't even get an appointment since last summer due to them not having a hygenist. When I made the cleaning appointment, i was told i. had to PAY IN ADVANCE to secure my spot. What on earth is that? I have been going there for years and not missing appointments, always pay full. In fact, they OFTEN call me to cancel appointments, or move the time. I do not like the idea of paying for a service well ahead of time, especially for a place with such a fluctuating staff. I don't want to look elsewhere, but I am thinking about it solely due to this new policy. UPDATE: One day after I wrote this, i was supposed to have my cleaning that i was forced to pre-pay for, and THEY CANCELLED IT! I am beginning to smell a scam....

Last year they cancelled appointments on me twice because their hygienists quit. After the second…read moretime I just went to another Aspen location that was convenient. So today I called Oswego and tried to make an appointment for my next routine 6-month checkup & cleaning and I was told that they have new hygienist and she needs to see me first for a checkup and then schedule another appointment for a cleaning. Ridiculous! Two appointments? I had been going here for several years, but no more. Don't know what's going on with this location but I suggest you stay away!

Many thanks, again, to Dr. Bill for getting me back on my feet! My experiences with Bill, Michelle,…read moreand Jason have all be very positive, healing, and educational. Thier patience, professionalism, knowledge, and kindness over many platforms of PT are amazing. Thank you, all! Highly recommend! Denise K

Michele King is amazing! And not only that, I've been going for a couple weeks now and I see how…read morethe other therapists are with their clients and they are all awesome and attentive. Check in is great. No complaints. Michele is very thorough, knowledgeable, effective and efficient. Do yourself a favor and if you're in Oswego this is the place for your PT!

Rachel Mistzal is an exceptional massage therapist. I have a chronic neck and upper shoulder pain…read moreand she does wonderful cranial sacral work; when she's done I feel like a new person! I highly recommend her.

Such a wonderful staff who are kind and adaptable to seemingly anyone who walks through the door…read more Both my wife and I have received PT services for various issues and we have benefitted greatly from the hard work done by the folks working here. It's amazing how far a bit of human empathy and kindness goes towards helping one heal, and I recommend Warner's to anyone in the area in need of their services without any reservation whatsoever.

From the owner: Physical Therapist in Oswego read more

They are a complete joke, watched numerous people go ahead of my son while he was waiting with…read moresomething in his eye for 2 hours. There was no one there when we walked in and yet we waited 2 hours before being seen with something in his eye. Numerous people came in after us and went in before us. I get there is more important issues but damn 2 hours while the poor kid suffered. Im sure we all have had shit in our eyes it isnt a very good feeling let alone its irritating and annoying to top it off. Then they bring us in the back to be sat in a hallway. What a joke this place is I will travel to Syracuse before I ever step foot in this hospital again.

I notified the billing more than 5 months ago both verbally on the phone and on their statement of…read morechange of address. They called me stating i had a balence. I returned their call. They were sending to old address so i wasnt receiving notice. Then you get a final nasty phone call like its my fault and the reps rather argue than listen. Cant pay what you dont get notified for. I will not pay late charges and fees for YOUR error. Do your job or come up with a different solution. Patient does as you request and you drop the ball by not following thru.

Honestly, I have not had good luck with PTs because my injury is a difficult one to work with. Here…read moremy PT was amazing. Not only was she clearly knowledgeable but she was incredibly empathetic, which is one of the big somethings that I often find missing when going to a doctor. A friend and colleague of mine also has come here and spoke to me about how amazing of an experience she had when needed PT. Her assessment as always was spot on.

From the owner: Vestibular Rehabilitation, Knesio Taping, Lymphedema, ASTYM, Mulligan Mobilization, Spinal…read moreManipulations, Laser/Anodyne Type Therapy, Myofascial Release, McKenzie Spine, Shoulder, Knee, ACL, Ankle/Foot, Pelvic Floor

Came in today 10 minutes early for a pre-scheduled appointment and was cut in line while waiting…read more When I explained that I was already in line, I was told by staff that she had called the line cutter in and I proceeded to wait 10 more minutes.

Worst customer service here. Tried multiple time to call to only have it ring for up to 25 min…read morebefore hanging up. As I wrote this, it's been 3 hours since my appointment time and I am still waiting. Prices on the website are a bait and switch, especially the COVID antibody test, it's $150. Nobody can explain why prices are wrong on their site. Plenty of excuses and no action. You must see a provider to get a test, but not at other testing centers. Avoid coming here, it's all about profit and less about patient care.

In September, 2025, I went in for my annual eye exam. Was prescribed a new contact lens…read moreprescription. At the moment, it seemed ok. Within a few days I realized they weren't quite right and I was struggling to correctly see in my distance vision. It turns out that my strength was decreased. While the delay in notifying them was my own doing, within a couple of weeks I did finally reach out and notified the of the issue. They "ordered" me new trial lenses. Those new trials took 1 month to come in. I get them and again because they matched both eyes at the lower script, they still are not right. I again notified them and have yet to receive the corrected strength. It's been over another month and we are now into the month of February 2026. I call there and leave messages and never get calls back. Their office hours are not convenient when they are not in the office half of the time. Their lunch break is not covered by other staff so convenience for my scheduled lunch hour never works. The Doctors are only in the office 2 days out of 5 because he has another office location in Watertown. Recently, my husband also went there in December for his annual basic eye exam - nothing special - they billed my health insurance instead of my vision insurance for unknown reasons for his exam and part of exam was not covered as it's not a covered health insurance benefit, yet if they would have simply billed it to the correct insurance company it would have been covered 100%. Now they are looking to me to shell out more money for something they misbilled. When I call and leave messages no one ever calls back. I'd think twice before going here. I plan to move my family to an eye doctor office who actually takes the time to care for their patients needs.

The experience for my son and I was great but it has 2 months or more waiting to get my sons…read moreglasses!!° I have called twice about them and still don't know why it is taking so long!!!! We have never waited this long for our glasses to come in !!!

Horrific bedside manner from doctors and midwives. Incompetent nurses. Lazy front desk staff who…read morecan't seem to keep their records straight.

I love Theresa Naro, FNP & Midwife. She got me my lab results on a Saturday when she was not…read moreworking. Totally above and beyond. Why can't all my providers be that devoted. Love her!