We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.

This place does not want to sell cars. I have called 8+…read moretimes called just drop. On TruCar they say one price then switch price.

(FYI: all the 5 star reviews are fake. Relatively new accounts with reviews only on this dealership…read moreand their sister business. They aren't even trying.) Not sure if this business enjoys bait and switch models, loves wasting time, hates selling cars, or a combination of all three. I was interested in purchasing an i4 from them as I noticed they had pretty good deals. I had to call them several times two days ago requesting window stickers and price quotes for shipment with constant promises that they'll provide me the information but hours went by in between calls with no responses. I was transferred to various voicemail boxes, even over to the service department a few times. I call again today just to see if my luck changes and mid call I noticed they had price hiked all vehicles I was interested in by $7-$10k within 48 hours. Assuming the original prices were mistakes, just say that, but no let's do the absolute most to provide terrible service instead.

This is my second time trading in my car through Carjoy and with Ross . The experience is very…read moresimple and straight forward. Ross understood my needs and what I was looking for was able to help me narrow down which vehicle we were looking for. Did a lot of the paperwork via docusign and had some additional to sign in person. But very simple. Was in and out with the new wheels within 20 mins Hello kia telluride! They will take care of my old lease Highly recommend will be back again!

Amazing service. I texted Eric about a car I wanted that I thought was a reach. Extremely limited…read moreproduction. He found it in five minutes and I owned it a few weeks later. Absolutely fantastic. I'd never go anywhere else to get a car.

Was Shopping with my daughter for a Jeep Cherokee. Our visit at Garden City, NY Jeep was…read moreoutstanding. We were introduced to James, our salesman. He asked what we would like in a Certified preowned Jeep. He listened patiently & helpped my daughter make a selection. We test drove it and we liked it. James took the time to explain the features, and after purchase offerings. The whole time, James did not try to pressure us into doing or buying anything we didnt want, but we were aware of what was offered. I also want to make mention of Chris, the Rep that inspected our trade in vehicle. The offer Chris made was fair, and there was no need to try to press him for more. My daughter purchased a 2021 Jeep Cherokee, Slate Blue with 42k on the odometer. Theyre happy, were happy. James & Chris are models of what every employee should be, nomatter which industry theyre in. Thanks James & Chris Hope to do future business with you again.

Tried to rob me. Told me they completed work and the part hadn't come in yet. Then they were mad…read morethat I wanted a refund and didn't want to wait another week for the part to come in. I guess they were hoping I didn't realize my problem wasn't fixed. 0 stars, bunch of frauds

Danny H was very professional and honest from our very first conversation. We were able to settle…read moreeverything over the phone, and there were no hidden fees at all. He was always responsive and easy to reach whenever we had questions. My husband and I had been car shopping for over two months and were actually planning to purchase from another dealership, but that car ended up having issues. We're so glad things worked out the way they did because our experience here was smooth, straightforward, and stress-free. Highly recommend working with Danny H. if you're looking for a pre-certified Mazda or a new one.

Liars - took our money as a down payment for a car with no title. Would not give us our money…read moreback! Total criminals

This family owned dealer is great, professional honest and courteous! They really engage with…read morecustomers even after the sale! Cesar and Senior were great to deal with. Good attention to detail. Nice cars! I will strongly recommend them to anyone looking for a muscle or classic. I witness their interaction with previous customers A+ ! I strongly recommend them. I wish them the best and thank you for helping me make my dream come to life.

Great people. They are polite, professional, knowledgeable and honest. Very easy to work with and…read morealways ready to help and accommodate your needs. Recommended!

Ali was very professional. I'm happy with my car. Ali went above and beyond to assist with my…read morepurchase. Thank you Ali.

Went to see a car listed on CarGurus for 7995, I liked it and confirmed the price as "$8000" with a…read moresalesperson. The next day I went back to start the purchase process. I returned the third day having obtained insurance and other records. When I arrived the female manager told me they were "giving" me the extended warranty. When I read the contracts there was a line item for $2,000 for the extended warranty and the price of the vehicle was now $10,800 making my $7,995 car $12,800. I said "who asked for the extended warranty?" She told me "The finance company requires it because it's an older vehicle, and they find that when people are paying for repairs, they don't make payments" I said "Ok that's the most absurd thing I've ever heard, but let's table that for the moment, let's move to the price". They looked confused, they said "the price was $11,500 we knocked it down to $10,800 for you" They showed me on online listing for $11,500. I pointed to the salesman who I had seen 2 days earlier and confirmed the price with and he looked like a deer in the headlights and kept his head down mostly. I went outside to clear my head. I went into my email and found the actual listing for $7995. Then I called the finance company who told me that they would not require someone to purchase an extended warranty. I put the finance company on speakerphone and went back into the dealership. "The manager went into the bosses glass walled office for 2 seconds and came back out and said to me "Oh, you're right they don't require the extended warranty on THAT vehicle". I said "no, no.... They don't require it on ANY vehicle so let's not do that". Then I pulled up the actual listing on my phone for $7,995 and presented that. I really needed the vehicle or else I would have just walked out in the first 2 minutes. Finally, they removed the $2000 extended warranty and changed the price back to $7,995. I'd say if you wanna buy a car here, just be careful and don't let them bully you. If you want to buy a car there, let me know and I'll go with you. This place is why car lots will soon be a thing of the past and online models like Carvana, and Carmax, along with independent car brokers will be the norm sooner rather than later. One star here is ok, because I do like the car. The front headlight is out which they offered to fix, but, how do you sell a car with a headlight out ? Whacky stuff. At the end of the day I got what I wanted. Here's the thing though, which they will never understand unfortunately, I brought someone with me that day, who is looking to purchase a used car for their 16 year old son. When we walked in, he picked up a business card, when All this was going down, he put the business card back!! See, if you just operate honestly, your business will grow, when you don't, it shrinks... that's just the facts. They effectively turned 2 repeat customers into 0 repeat customers in one hour. I hope someone there learns this lesson at some point. Also, if you just put the price of the car on the vehicle while it's on the lot... but they don't so they can manipulate the price whenever they feel like it.

This establishment is filled some of the most courteous and professional people that I have met. I…read morehad come in from out of town and needed some assistance with a car. Daniella was so friendly and helped me immediately. We were staying over in town and the entire staff made so many great suggestions for dinner and what to go see. They really went out of there way. The next day we came back to finalize our transaction and were so grateful to find that everything was taken care of. These people are professional, a class-act and go above and beyond. I would come back again and again.

I'd give this place zero stars if I could ! My wife and I drove 70 miles to look at a vehicle that…read morethis "business" listed for sale. I probably should have researched this "business" before hand, but I couldn't find information online about them, which leads me to believe that they have much to hide and I would venture are probably quite shady. That should have been a big enough red flag to run the other way, but I didn't rely on my instincts, unfortunately - so, caveat emptor my friends ! We made a deal FOR THE ASKING PRICE on a vehicle, and I was assured that the deal would be honored and was told that I would receive the vehicle after some repairs were completed. With their full knowledge, I moved money out of a retirement account to make the purchase, and subsequently now have to pay taxes on that amount. I also instituted an insurance policy for the vehicle so I could drive it off the lot, at great expense. I receive a call form these untrustworthy people (the salesperson had someone else make the phone call, probably because he didn't want to receive my wrath) the day before I'm supposed to pick up the vehicle, informing me that they sold the vehicle out from under me, leaving me with costs, aggravation, and wasted time. The sales person, "Jake" (if that's his real name, they don't even put their names on their business card) and his "father" run this "business", I was told, but now I have my doubts about everything that transpired. It also appears that they are doing business under the "Car Guru" name I would STRONGLY suggest that you do business ANYWHERE BUT WITH THIS, I BELIEVE TO BE UNRELIABLE, UNTRUTHFUL, BAND OF SHADOWY & DUPLICITOUS PHONIES !!! Also, according to them, they own a couple other auto related businesses nearby, so I'd be very careful who you're dealing with near here.

This past Labor Day I went in to buy a new Honda hrv , I met with a dealer who didn't seem too…read moreinterested in my business. My fault I got a bad deal I then went back a few months later to change to a cr-v where I was greeted by a different dealer Rolando Alfonso I have only great things to say about him , his customer service was 10/10 he helped me get the deal best suited to me and made it all happen . I left the building happy with my choice all because of Rolando Highly recommend him to anyone when looking at Mellinium Honda . L

I called before I arrived to the shop and was told it would be a little wait time up to 1 hr I went…read morein for an oil change on Saturday 8/22 I dropped my car off at 9:56am . I received my car at 2:30pm after going in multiple times to ask for the status of the car . Once my advisor told me the car was ready the cashier told me the team was still working on it . The communication sucks here . I received no text that the car was done , the back and forth between the team members if my car was finished is crazy . I definitely wouldn't go back or recommend this place !