I urgently needed a pentair sand filter to replace mine that had sprung a leak. Unfortunately it…read morehappened while I was out of town. So upon calling the two closest pool supply stores one had to order it and the other who had it in stock had an employee who was clueless and a smug manager. So I called Tamara at Backyard Water and I had everything I needed, along with a discount, by the afternoon. We had ordered 2 short on the sand so she made it up to me for a true display of great customer service. I'll never step in Pinch a Penny again as this was not the first time that I had a bad experience there. I'll be glad to drive totally across town in order to deal with quality customer service driven people like Tamara at Backyard Water pool supplies.

My new pool store. Beats all others hands down. Very helpful and friendly. Prices reasonable.read more

Reliable and great advice for do-it-yourselfers! Great home service for my neighbor!!!read more

*BEWARE OF POSSIBLE WATERED DOWN CHOLINE* Brought 2 of Choline this past weekend…read more I have a small pool so One jug.is more then enough to.Bring the Blue back after a Rain storm I've already used my two jugs and it's still Green

Better communication, not demand 50% payment for little work done in almost 3 months from signing…read morethe contract.

The serviceman went above and beyond! Figured out the problem. Very professional. Highly…read moresuggest this group.

Stay Away !! Had spa for only 2 years and it has 3 large cracks and leaking water. Called spa…read morewarehouse and they were no help. All the person wanted to do was talk over us and not listen. Spa manufactures are replacing spa but we have to pay 1/2 delv fee and have to get someone to unhook and re hook electric. we got this spa for my bad back. So now wait 5-8 weeks ! We also have to get rid of damaged spa. More money out of our pockets. Very poor customer service and offered nothing ! Very Unhappy Customer! Stay Awat If they have negative star I would have selected it!

I received a call from the owner/manager May and the issue was resolved in less than 24 hrs…read more This was very attentive customer service and made the required repair in less than 10 min. Great job!

Very helpful and knowledgeable. 30 years in business, was able to help me over the phone, which…read morebrought me into the Gainesville store. Happy that we have found a new Pool care place. Prices are reasonable also.

Zach is an earth angel!! He has always given my service dog Freedom and I exceptional service. I'm…read morea military veteran and first responder .The past few weeks have been especially challenging. My air conditioning broke and I've been without an air conditioner for weeks, my septic system broke, my truck was leaking, my poolpump cracked, etc... Zach and his team went above and beyond to help Freedom and I. I will never be able to express my appreciation in words.. This is a very busy time for pool companies, but they took the time to help us and listen to me.. I highly recommend them.

This business, its employees and workers made the whole process of picking out, delivering and…read moreinstalling our new hot tub very smooth. They did a great job with set up and explaining it's operations. Fabulous customer service. Highly recommend.

On two different occasions I have pulled up to this store at 6pm. They could see my car in front…read moreof the door 1st time 5:59 2nd time 600 pm Yes you close at six, but when I am greeted at the door at 6pm and the second time 601 and you say your registers are closed out! Do you want our business or not? Suggestion: is there something quick you need? The other store on tower road is best for customer service. Both stores in general are very expensive you can by supplies esp filters and parts for half price online.

This is not a reliable pool cleaning service. They ghosted me for two weeks, then claimed the…read moretechnician was ill. But no communication to let me know or no other technician sent out. There could have been major damage to the quality of the water. In the few short weeks I worked with them, the technician never came when he said he would. Just not reliable all around.

We had a good experience with Fun State. Scheduled an appointment and was told would follow up with…read moretime frame for date of appointment. We received call within time was told and advised us of arrival time and once again arrived within time frame stated. Work completed quickly and efficiently

The company provides weekly pool cleaning and maintenance. However, they have trouble keeping the…read morecleaning crew. Different people come to service the pool every week, causing various problems. We have seen massive algae and metal residue on the pool bottom at various times.

This company has rude and lazy employees they do the very minimum. when we complained the owners…read morejust decided to stop our service with out notifying us. Go somewhere else . Don't trust your pool to this company.

The business is closed for good. It has been closed for more…read morethan five years. Yelp must know what to publish here.

Worst customer service. Lori is absolutely worthless. Never works, never answers her phone. highly…read morerecommend never going through them for any pool/spa purchases. I would rate them 0 stars but Yelp is making me give at least 1 star.

This is the best pool cleaning service I have ever used in 25 years. Paul has been cleaning pools…read morehere in Gainesville for over 33 years, he's both personal and professional. The rates are extremely competitive and very affordable.

From the owner: Expert pool cleaning in Gainesville. Servicing Gainesville for over 30 years.read more