Very fun but staff were kinda mean next the spinny thing was not open next no flips the food wasread more

We have an amazing experience at Urban Air each time! The facility is always clean,…read morewell-maintained, and had so many fun activities for all my girls. The staff is friendly, helpful, and always greets us with a smile. Special shout out to Giovanny aka lil gio For make my girls feel welcomed each time.

The manager is the nicest guy! He treated our kids and us very respectfully! The place is clean…read more Prices are fair. 15 minute rounds.

Booked my son's birthday party there earlier this week. Straightforward booking process. The owner…read moreis one of the nicest people on earth - I had walked up to pay for it before it started (we had put down a deposit previously) and he said nah we'll just wait until it's all over it's cool. The kids all had tons of fun in the laser tag part and it was a great birthday party. We brought our own food from the outside which was also super nice. Prices not bad at all and just to come back on a random day to play laser tag is super cheap. We will return.

Okay, I'll be honest--I have lived in Hayward and driven past this place so many times, but I never…read moreeven noticed Sector 19. I'm so happy my kid's team chose to celebrate here after our championship-winning game! This location is so clean and has so many fun things for the kids to do. As soon as we got there, the gentleman at the register was ON IT. He was helping everyone and making sure the entire team was well taken care of. The league covered the kids' meals, while the parents purchased their own food and drinks. It did take a while to get our food, but it was completely understandable. About 15 families walked in all at once, and they still had regular customers there enjoying the World Cup game on their many TVs. They have an arcade and laser tag. The arcade prices weren't bad at all. The kids each got a $25 game card and had enough credits to play for about an hour. Once we got our pizza, it was definitely worth the wait! Even though it was a personal-sized pizza, my husband and I were both able to eat from it, and it was enough to satisfy us. To be fair, we had also sampled some of the other parents' food while we waited, but I still thought it was a pretty good portion. Overall, I would love to come back whenever we're in the area or after one of our games. A special thank you to the gentleman at the register. He was truly a team player. Not only was he helping customers at the front, but he was also bringing out pizzas, checking to make sure everyone was doing well, and just had awesome energy the entire time.

Great addition to downtown Hayward. Perfect for kids - it a smaller version of chuck e cheese…read more I love this place and want it to succeed. Hayward is an underdog city - and this is such a unique space. If I was the mayor of Hayward I would shine a light on this place as I think its an important piece of the city. I live just 2 blocks away and have never gotten any note on my front door or advertisement or coupon. I think that is a shame. If I was head of marketing for this business I would place a flyer under every door mat in a 5 or 10 block radius. This is a missed opportunity for core customers. There are new high rise buildings also popping up - a huge senior building - why not a special flyer offering seniors discounts if they show up for an early bird dinner? Often times you can also tell if kids live in any given home in the neighborhood. There are kiddie pools, tiny shoes left out front, bikes thrown around in the front yard - these homes should be targeted even more aggressively with fliers and some sort of incentive to come in. Another huge problem with this place is the lack of emphasis on ease of 'searchability' of the place. I had lived so close since 2016 and had not known about the place until maybe 2020 during the pandemic. How is that possible? It's all about not knowing this is an arcade. Sector 19 doesn't mean anything to me. It should be called 'Sector 19 Arcade' so that people can find it with a Google or Waze search. The arcade is clean and bright and fun for little kids. Its a safe place too - where parents can hang outside more in the restaurant part and not worry they wandered off - there is only one way out. The arcade needs to be front and center - this is why people come. Pizza House or Susie Qs have no competition in this arena.... so lean in on this. I will say that a Susie Qs has an edge with food quality - so again, more reason to make the family friendly atmosphere the center of attention.

We came here for a friend's birthday as a group of 7 and played with a bunch of other people for a…read moregrand total of 35 players. The place is 3 floors with several vantage points to shoot other players as well as mirrors. I like the glow in the dark aesthetic and it's fun to practice your aim. After, they announce the top 3 players and each person gets a detailed sheet with your stats, who you shot the most and who tagged you the most. It makes for a memorable birthday event and party!

Wow first time playing laser tag and it did bring the kid back to me again. But you have to watch…read moreout the young kids will be more faster and quicker than the adults, especially when you play the game twice, individuals build up their strategies. I wasn't able to get my score card in round one because I didn't know how it worked. You are assigned a number and you are supposed to pick the correct vest with your game name on it. Many moons ago I did laser tag in SF and I think it was called Qzar and I remember when I got shot at, the orange vest would vibrate and it was like being electrocuted. As you can tell I wasn't very good, but I had fun back then. Thank goodness this place didn't electrocute me. Ha! Ha! It was fun. Good stress relief and great way to spend a birthday celebration where everyone had fun, learn something new and we all wrote a lovely birthday card question prompt to the birthday girl and she appreciated it. Finally I got my score card I was pretty proud of my score. I didn't score last and was happy. Time to celebrate with a trip to In n Out burger ! Oh yeah! From their website to learn more about laser tag if you never don't before: LaserMaxx San Carlos features state-of-the-art equipment and the ultimate laser tag experience, played in a big multi-level, fog-filled maze. Fun for ages 5 to 85! Laser Tag birthday parties are a blast! LaserMaxx is fun for families, corporate events, office parties, team building, sports teams, youth groups or a fun night out. Looking for fun activities in the Bay area? Look no further!

One of the parents at our daughter's school arranged a large group of kids and parents to enjoy a…read moredaytime session of laser tag and we were definitely excited to check this place out. We arrived 15 min early to get situated, we paid for a separate room to put our personal belongings in and waited until we were called to the briefing room. We had around a group of 25+ people so our session only included our own group. We got instructions in the briefing room and was off putting our gear on. It was a free for all style of play, everyone player for themselves. I was surprised to see how big the room was and the also had second story which adds another dynamic during the play. You can shoot off mirrors to ricochet to hit sensors on the other players. It was quite engaging and a ton of fun. Our girls are ages 7 and 9 and they got a hang of how to play right away. Surprisingly, the parents had just as much fun, if not more! The session lasted around 15-20 minutes if I had to estimate and it was definitely enough time to enjoy. The biggest surprise was how much of a workout it was. Every parent mentioned that they were sweating and got a good workout in. They recognize every player including the top 3 scores at the end. You can purchase by session - we decided to do 2 and I think it was the perfect amount. After our first session, there was a group in between to give us a much needed break and we went back in. I recommend coming here with your kids for a family event or even a group event. I am planning to look at birthday party options for my kids bday party later this year. I highly recommend checking this place out!

Went for a 7yo birthday party and the kids had a lot of fun. Not sure what the birthday packages…read morewere but the kids got to play 2 rounds of tag. There were kids of all ages and adults mixed in to the rounds. I kind of wished there was some sort of separation of little kids and older kids as the adults in the round seemed to have all the high scores. Very well organized party though with the check in and the ln having a round of laser tag then a break and then another round and then pizza and drinks in a private room. There are arcades and the kids all wanted to play on the arcades during the break so be prepared for that. They had a big fridge with lots of different sodas and drinks for the kids to pick from after the second round. They also took care of all the clean up. Friendly and helpful staff.

We took our nephews for some afternoon fun & had a pretty good time!…read more Cordial & welcoming staff Nice selection of games for the location's size. Laser tag was fun but the space is small. It's perfect for 10 & under. Go-karts were fun but not very fast. They also have mini golf & water bumper cars. We had fun and enjoyed ourselves. #GoSee

On 7/5/2026, I took my grandchildren here. The staff was extremely helpful and nice. The children…read morehad a great time!

Cliff and Henry were amazing!! We brought nine 12 & 13 yr old boys to come play for most of their…read morefirst time and they were so good with them. They brought the laughs, the energy needed, and let the boys have such a good time for my son's 13th birthday. There was a really good chance rain was going to ruin the day but Cliff kept in contact with me to make sure we were comfortable with moving forward or rescheduling and everything worked out so well. We couldn't be happier!!

Awesome energy and badass players . True paintball spirit. Rawr!!!! Gods of paint have rained…read morebarrels of painted spirit on this sacred land.

This is a review for the Dublin location We arrived and got…read moreto race immediately. The kids were stoked. All the staff was curteous at the front desk, racetrack and "restaurant". The restaurant is a MAJOR let down though. The portions are not even kids menu worthy but the pricetag is huge! Kids left hungry, I was more angry. Do yourself a favor, Nations burgers and In and out are 5 minutes away. No brainer!

The facility itself is fun, and the kids had a great time, but I wouldn't recommend it for a…read morebirthday party given the cost. At $80 per child for the most basic package on a weekend I expected a higher level of service. Throughout the party, I had to ask for everything. I had to request water pitchers, ask for a candle and lighter, and no one offered to help cut the cake. The staff didn't offer much help coordinating the event. I've had parties at Pump It Up, where the staff was much more attentive and proactive. I also had an unpleasant interaction with an employee (Scott?). The employee's old white car was parked in front of the facility, with its windows completely down and a cracked windshield, and its alarm went off. The employee came outside, WALKED ON THE HOOD OF HIS CAR to turn off the alarm, and then accused me of hitting his car. My husband and the five children in my car all confirmed that I didn't. After confronting me in the parking lot, he walked back into K1 while I followed behind. I found it very inappropriate for an employee to yell at a customer, especially as they were entering the business. The kids enjoyed themselves, but the overall customer service was not up to my expectations. When I book a party I like to be stress free, otherwise I would just host a party at my own house.

We were at the airsoft field today and my son's gun jammed. As I was trying my best to help out my…read moresuper bummed kid this really nice guy named Ty came over and offered to help us out. He turned out to be a tech at 31st outfitters and he knew exactly what the problem was and had the gun taken apart and fixed in minutes and really saved the day for my son and I. He didn't need to spend his time helping me (I was totally out of my league with this problem) but I am SO appreciative that he did. And he really was super gracious and kind. Ty went above and beyond and we are so lucky to have him here today!

If you want to get Bruises come here. They don't provide enough protection, you have to know that…read moreyou have to care for yourself.

This place is awesome, really nice staff and place is hella dope. Would recommend to anyone looking…read moreto have some fun

I needed a last-minute place for our team bonding event because the original location fell through…read more A friend mentioned a venue that sounded great, so I decided to reach out. I spoke with Sarb, and he was very helpful. He told me they still had availability for our event, which was a relief. What impressed me the most was that they offered us time to set up before the event started. When we arrived, the place was clean and ready, making it easy to get everything organized. Since we were working with kids, we didn't use the throwing axe area, but we did enjoy some exciting laser tag. you could bring your own water and cake or cupcakes, but you needed to buy your food from them. They used Mountain Mike's pizza for food orders, which was located off Robinhood. There was a bit of confusion among the workers because some understood the rules differently than others. However, I decided to stay patient and ask questions until I got clear answers. After discussing it, everything worked out well for me. My food arrived exactly on time, just like I had requested. The laser tag room was amazing! It had two stories and was really well put together. Honestly, I can't explain how fun it was--you just have to see it for yourself! The kids had a blast playing there, and believe me, it's definitely a workout! They got to play four different games, so there was always something new to try. When you first arrive, you need to sign some waivers and set up your account. They take a picture of you, which goes up on a big screen at the end of your game, showing your score. Everyone was excited to see who had the most points! The atmosphere was lively, and everyone was laughing and cheering. It was a great way to spend the day, and I can't wait to go back again. If you're looking for fun and excitement, this place is a must-visit!