Very rude. I had…read morecome in to get my engagement ring re-sized, and I believe it was Frank who helped me out but his demeanor just made my experience uncomfortable. I had come in to receive a service, and he was huffing and puffing when he took a look at how much it was going to be and kept making comments about how it's going to be expensive with the amount of stones on my band. He offered me a discount, which I very much appreciated. I had thanked him and explained to him that my family had been coming to this place for years to which he responded, "yeah but you didn't buy the ring from us". There were some other comments made, but I didn't process what had happened to me in the store until I got into my car. After talking to my parents and friends, I realized this was not acceptable behavior. The other man that had walked up to me was very sweet, but my experience as a whole sucked.

Jerry's Jewelers is fantastic! We were referred by a friend after venting that a major local…read morejewelers told us that both our heirloom watch and bracelet either could not be repaired or would be cost prohibitive. We are so glad that we came here. Not only did they tell us IMMEDIATELY that both were repairable, they did so for a total of $102 -- certainly no where near cost prohibitive. They did a lovely job and cleaned both items such that they looked like new. They have made a customer for life. We will be switching exclusively to Jerry's. Thank you!!!

Just had my wife's wedding rings fixed after she had them cut off of her finger about five years…read moreago due to swelling. I received them back looking as beautiful as the day I purchased them.

This has been a local jewelry store my mother started going to many years ago. It's a small family…read moreowned business with a great couple. Wendy is the salesperson and is very friendly and knowledgeable. Tim, who is the craftsman is able to make many different types of jewelry from rings, bracelets, and necklaces. I bought my custom made wedding ring here many years ago. It was a great ring and very pretty. My wife was very excited when she received it. I'm looking to get a bracelet done for my wife soon. I hope they will be able to stay there for many more years but as they are getting older, the chances they will be there is diminishing. So get there while you can and enjoy there amazing service!

A long over due review for our favorite jewelers. My now husband and I have purchase many pieces of…read morejewelry for special occasions, got jewelry repaired and had custom rings made for our wedding bands and my engagement ring. Mark and his team always go above and beyond to help us match our vision every time! Hands down the most passionate and accommodating team out there!

This is the place to go in Rochester for jewelry. Mark is the man... Amazing selection - customer…read moreservice beyond comapare! Mark has items at every price point suitable for any occasion and if you're looking to get engaged he is definitely your guy for diamonds... Or other fabulous rings. I highly recommend it encourage you to do all your holiday shopping here

Lovely customer service. Owner kept in touch by text, and took the time to explain why what I…read morerequested (polishing of diamond and Jade) could not happen for technical reasons related to the design of my ring. She also educated me that semi precious stones grew doll over time, and they could not be restored to their original shine. She advised not wearing the ring every day anymore. Nonetheless, the diamond replacement was perfect, and the quality of the work was high. It also cost only $60!

We have been customers of Stefan Otters for over 35 years, and they are like family to us. Just…read morerececently, because of an accident, my diamond wedding ring had to be cut in half. Stefan magically reubuilt it and restored it to looking even more beautiful than beore! (this was no easy task!). He is a genius at his craft! The expense was very reasonable and saved me from buying a whole new ring! Mariela is wonderfully kind and so easy to work with, wanting each customer to be totally happy and satisfied with their jewelry needs. Stefan Otters - a trusting, reliable family owned business which we in Rochester are so fortunate to have!

I stopped at the Monroe Ave location today on 03/21/2024 to replace a battery in my elderly uncle's…read morewatch that he loves. It was not an easy case to open. They did it in under 10 minutes while I waited, and since I had brought a battery, they did not charge me anything. I did give them a minor tip and was VERY grateful for their kindness and expertise. I am saddened that I did not get the young lady's who waited on me or the lady who was their watch expert. 100% great start to my day.

NO STARS!!!!!the site makes me click one. Don't believe…read morethe "We guarantee customer satisfaction." this company is so insensitive! My mother sold her family silver to the Source. Mom purchased jewelry, and the Source gave her a store card for the remaining balance.(less than $100). Mom has since passed away and they will not give a refund. My father can't drive, and his jewelry buying days are done. They refuse to help or even negotiate. Don't shop here!

I had a great experience at Palazzo Jewelers. The selection is beautiful and the value is…read moreexcellent, but what really stood out was the service. John was incredibly helpful, knowledgeable, and patient. His expertise made the entire process easy and enjoyable. Highly recommend working with him if you're shopping here.

My wife has relied on the Palazzos for jewelry repair on her engagement ring over the years, and I…read moremade a purchase for her there, because of their integrity. It just occurred to me that I should show my gratitude. John O'Neill

I had my wedding band resized here. Very friendly, does excellent work, and prices are great. My…read moreitem was not ready on the date quoted, but I didn't mind too much because these things happen... but I'd recommend calling before you go to pick up your item if you're having something fixed/resized. I felt confident that he would do great work after reading several positive reviews on other review sites, and I was not disappointed. Not only was the sizing perfect, but the ring was sparkling clean and transformed from its original appearance (it was an estate piece). If I ever need jewelry repair services again, I will come back for sure.

Friends of ours recommended we go to Laufer & Tweet to work with Jerry Laufer for our wedding…read morebands. Initially we thought we wanted something custom-made for my husband's band, to incorporate symbols and motifs. Jerry's custom work is exquisite, so if this is the direction you want to go in, then Laufer & Tweet is the jeweler for you. In the end, we went with plain bands that he ordered from a catalog for us -- and if this is the direction you want to go in, then Laufer & Tweet is ALSO the jeweler for you. Customer service is fantastic -- down to earth and real ... absolutely no looking-down-the-nose-snootiness here, as we felt from other jewelers we visited. Pricing is real and honest -- versus inflated and unreasonable. I also ended-up buying a beautiful pair of dangle-y, sparkly earrings from Jerry that he let me take home to try with my dress before purchasing -- that speaks volumes about Jerry. Fair, authentic, and impressively talented!

Pat is excellent at repairs style and value. He has designed a few pieces of jewelry for me and…read morethey came out fabulous. If you have older heirloom jewelry that needs updating, he's your guy. If he can't repair he won't do a "cob job" and ruin things or will refund your $ if it doesn't work. His newer pieces are very nice for gifts as well. Check him out.

Excellent friendly service. The prices and selection are great. My go to for Holiday gifts for my…read morewife. Highly recommended!