Great service! The cushions look great in our backyard. We wanted to get matching cushions and a…read morebackyard refresh. Carole was so easy to work with and great communication.

We had a very positive experience with Patio Star Az. We worked with Nick when we wanted to…read morere-sling six patio chairs that had been sitting in the Arizona sun and thus needed some TLC. Nick was friendly and helpful. He was professional and patient with our questions as this was the first time we'd done such. We chose the fabric from a large selection after Nick explained pricing and options and left the chairs with them. The finished product looks great and we are very happy with the overall process and result! Oh and the store itself has some awesome items in it.

On a whim last September my husband and I stopped in to investigate the possibility of upgrading…read moreour backyard. We knew kinda of what we wanted and just wanted to see what was out there. We met with Cindy. She listened. Then Russell came over to introduce himself. What I wanted was a one stop shop. I got it. Selected patio cover, travertine pavers, shades. Arranged for an onsite inspection with Russell and got a price. We requested drawings for the HOA and they were delivered electronically. January 6, 2021 was start date & completed by January 20, 2021. We did wait 4-5 additional weeks for shades which we knew about in advance. Kudos to Cory the GC. No surprises. Shot out to all the installers Justin & Tyler for the education and top block install. Note: We asked Cindy that we wanted a start date that would get all the demo & installs done in a row. That happened. Now with a broken arm that keeps me at home - that space is a welcome addition! THANKS

I purchased a Napoleon Bar b que off the floor in October. They delivered it to my patio already…read moreput together. After examining it, I realized there were bolts, and many parts missing. I immediately called the store and reported the missing items. I was told the parts would be ordered and someone would get back to me. I have since called 4 or 5 times and was promised it would be taken care of. Now, they don't even return any of my calls.

Great customer service when we were in the store. Both of…read morethe gentleman that were working were very attentive and helpful. Delivery was scheduled for Wednesday(we went in on Sunday) but ended up being ready by Monday. The gentleman who assembled my table and chairs were very polite and clean! We will definitely be going back for future purchases.

I purchased six pieces of furniture from this store, and three of them came with problems -- a…read morecracked panel, a misaligned joint, and a torn couch seam within just days of delivery. When I reached out to the salesperson who handled my order, he was dismissive, made false assumptions about the cause, and refused to escalate the issue to a manager. Before my purchase, he even tried to talk me out of applying for the store's Synchrony financing, telling me I'd "need really good credit." I applied anyway and was approved for $8,000 on the spot -- which says a lot about both my credit and his professionalism. The quality control and customer service here are equally disappointing. I've filed complaints with the Arizona Attorney General's Consumer Protection Division and Synchrony Bank for the defective merchandise and lack of accountability. Future customers: document everything, because you might need it.

The RH Outlet in Chandler, AZ is hard to justify. The overall experience feels bleak, the service…read moreis underwhelming, and the pricing often does not reflect any meaningful outlet value. On my visit yesterday, April 15, 2026, I compared several floor pieces against current member sale pricing at the main RH store, and the differences were surprisingly small. For example, a Queen Padua Shelter Bed in Brown Oak was priced at $2,350 in the outlet. The same bed in the mainline RH store was priced at $2,615 for members. That difference is so small that once you factor in the cost of hiring movers to pick it up, transport it, and assemble it in your home, the outlet purchase makes little sense. By contrast, the main store provides delivery and setup, even when purchasing multiple items, for one reasonable flat fee. And that is before considering the much bigger issue: service after the sale. With the mainline RH store, you have time to live with the furniture, and if something is wrong, RH can come out, repair it, replace it, or accept a return. The outlet offers none of that. A few more examples from the floor: A 48" Wide Oslo Cylinder Console Table in Aged Brown Oak was $1,195 at the outlet versus $1,345 at the main store member price. A 36" Wide Enzo Console Table in Blonde Walnut was $645 at the outlet versus $719 at the main store member price. In my view, saving only a small amount in exchange for no delivery, no setup, no meaningful recourse, limited selection, and the added risk of outlet-condition damage offers no real value at all.

I had purchased a beautiful leather couch from the regular RH long time ago and yes it was very…read moreexpensive but I felt it was worth it. Well, there was nothing like it in this store. Could not find one piece of furniture that appealed to me. One thing that was mind boggling is all the white couches. There are so many of them and they're dirty! Can't imagine anyone purchasing them especially at the exorbitant prices. Today there was a woman with three kids and they were bouncing up and down on all these couches and you could literally see their dirty footprints all over these couches! I'm glad I checked out this store but unfortunately can't see myself returning.

This business has unfortunately gone downhill since Brandon is no longer in charge. I did business…read morewith Brandon for many years and never had the level of issues I've experienced recently. The biggest problem is reliability and communication. They are constantly closed during posted business hours, and there always seems to be an excuse as to why no one is there. Communication about timelines and when work will actually be completed is inconsistent and unclear. Instead of getting answers, it often feels like you're met with confusion and no real direction. It's disappointing because this used to be a business I trusted and recommended. Sadly, I can no longer recommend them based on my recent experiences.

Updating my review since Brandon, the owner of the store reached out to apologize for the mishap…read more He wanted to make things right and was kind enough to take care of the credit card fee and also delivered the chairs himself. Greatly appreciate the good customer service and the fact that the owner was willing to set things right.

Don't waste your money here I bought my furniture it broke the first day & they didn't care !!…read moreHorrible customer service Cheap furniture shop somewhere else ,

The most disgusting furniture store I've EVER been to. Ever. Smelled like straight mold. Visible…read moremold on ceilings. Spider webs. Dust. Stained carpets. Bugs. Who would buy furniture from here? The staff was also extremely pushy and blamed it on their culture. No culture that I'm aware of involves stalking someone and not even giving them time to breathe.

The patio furniture they have is beautiful. Their knowledge of their pieces is amazing. Many…read morepieces to choose from and selecting wasn't that difficult. I feel they have something for everyone. Their sales and sales team are wonderful and financial plans are very affordable. the guarantees they offer are better than any others we have found. their delivery service is top notch, easy setup and cleanup. this is truly a great patio furniture to enjoy for a lifetime. we highly recommend them. The Arnold's

Went in to look around and ended up purchasing a nice patio table and four chairs. Most…read morecomfortable furniture we've ever had! Great customer service and warranties!

I am leaving a review based on the customer service only as we didn't make a purchase yet…read more When we walked into the store we were greeted by a gentleman who was very friendly. He said hi and welcome in. He gave us a few mins before asking if we need anything which I like A LOT. He then showed us a few things based on the info we gave him. He was very informative and knew the products in the store well. We also had a very kind lady help us as well. She also knew her stuff and was very helpful. She took time to listen to my design ideas and offered great suggestions. At no time did we feel any pressure to purchase anything. We'll be returning to this location. I unfortunately don't remember anyone's names. We were in on Saturday 6/26 around 1pm.

Cutest and best furniture shop in Arizona. If you're looking for something different then this is…read morewhere you go! We purchased two big lights from here and they are so unique! We get compliments on them all the time. I highly recommend this place when it's time for a remodel!!