Seriously don't go here. I am on a temporary work assignment in Champaign for 16 weeks. I needed…read morea dog groomer. I thought that PetSmart would be a reasonable option. It was awful. My dog has hair and needed a hair cut. The groomer did not follow any of my instructions. They also upcharged me $20 to use my own shampoo. They returned my dog with cuts and abrasions, most notably on his testicle and penis. My dog was shaking and spent most of the next 24 whimpering overtime some one tried to touch. Stay away. Go anywhere but here.

This is one of my favorite stores to go to for my pets food and other needs. Pets are expensive…read more Always. And PetSmart always has a good selection!

Very friendly and helpful workers and prices are decent for a speciality store. They offer a nice…read morevariety of items for all types of pets.

A big THANKS! to my cashier yesterday for help during checkout - and to the gentleman who directed…read moreme to the items I needed, and then carried it all out to my car! Our cats & I highly recommend Pet Supplies Plus in Champaign!

Worst pet shop in Champaign. They jack their prices on fish by 60% compared to a real reef only…read morestore like in Chicago., STL, Indy, and, ATL. They do this because there are no other saltwater fish store's here to compete with. They wanted 90 dollars for an Orchid Dotty back the size less than a minnow. I always cringe stepping foot in there. Never again. Ill take my 500 and go to Chicago and get alot of marine life.

i purchased rat food from here today and when i went home and put the food in my rat bowl i saw it…read morewas covered in bugs. the bag was full of bugs it was so disgusting. i went back to return the bag and the manager just told me "they are wheat weevils, it's just extra protein for them" ... i told her im just not comfortable feeding my rats bugs and she said "you just have to freeze the food for next time" like um no i shouldn't have to do that and the manager just did not care about my problem, didn't even APOLOGIZE for the inconvenience and was undermining my concern. i never had this issue with the rat food before and i definitely won't be going back there now because of how this manager dealt with my problem. they need a better manager who actually cares about customers and doesn't brush off their concerns.

Such a large selection for all animals. Nice gifts section with some cute puzzles. Their employees…read moreare friendly and Callie is great.

I really want to love this feed store. I have tried to shop there for over a decade, off and on…read moreagain, but every time I stop in, I am so disappointed. The staff is not particularly friendly, and while helpful, they leave one feeling as if they are an inconvenience or just plain dumb. The last time I was in, I had some questions regarding specific food for our puppy who needed, per our vet, a food that was more grain-forward, and the girl kept showing me high protein brands. When I questioned her again, she looked at her colleagues and rolled her eyes. It is not unreasonable to expect a feed store to have alternative diet options than just grain-free dog food and treats, especially at the price range they in which they are offering their products. What's more, puppy foods do come in more than just chicken, even in brands than what they offer. I went to another store, who offered to help me order it, and when I reached out to the actual company, they sent me my first bag for FREE! To be a local, small business owner is hard, I get it, but if you continually reject your neighbors, who want to shop at your business, we will just choose to go somewhere else. On another occasion, I was in line behind an older woman, presumably in her late 60's, who was inquiring about a job, she had completed an application, and had some questions. I was not in a hurry, was not upset, and had not expression to indicate that I was bothered - quite the contrary! The young girl at the service counter was so incredibly rude to this woman, snapped answers to the applicant, rolled her eyes, sighed loudly, and showed very visibly her impatience. The applicant walked out, hopeful. The cashier then handed the application to another woman who had walked up, who just slid it into a folder under the desk, and filed it. They both apologized profusely to me for the inconvenience and "bother," to which I replied, it is not a crime to seek employment. I explained that I was not in a hurry, and that we all should show kindness to those who are desperately seeking employment at this time of year. I did note that day that there are no older folks working there, and really no one of diverse background. It is all young girls. Strange really. Anyway, I realized that day, that this is not really a place I feel I want to do business, especially when every time I go in, I do not feel welcome to shop, to ask questions, or think they even appreciate me as a consumer. Too bad, as it is a very niche business and vital for many pet and livestock owners.

Adopted my dog there. He's an Italian Greyhound mix. That was 11 years ago. I think that these…read moredays it's hard to find a small dog at the CCHS.

We were able to adopt an amazing dog for our family. Well worth the drive. Staff is very…read moreaccommodating. We accidentally arrived an hour early and they took us in like family. Thanks for Luna!

Locally owned business, that's a plus…read more Keep your receipt if you buy fish. Even if they remember you coming in or you have the bank app proof of purchase, they won't honor the warrantee.

Great great store. I have been buying food, hog/car toys and treats for at least 12 years. I…read moresuggest this store. Just compare it to PetSmart next to it. And it operated by local people

The old lady that runs this shelter called my dad a liar when he said he only had one cat because…read morehe had helped me with my cats. She then said they had another home lined up for the cat we wanted to rescue. Low and behold 2 weeks later the cat still has no home, could have gone to a loving one and is instead sitting secluded and lonely in petsmart. Who really lied?

I filled out an application at Petsmart in Champaign for a specific cat. I was guaranteed by one of…read morethe Prairieland volunteers while filling out the application that we were the first and only people to fill out an application for that specific cat. You're supposed to call once completing the application to set up an appointment. When I called about an hour after filling out the application, I was as told by Judy the lady who runs/owns the rescue that someone else called for the cat and she would be meeting with him over us because he allied first even though we filled out an application first! I guess she knew him cause he had already adopted from them before. She offered up some of the other kittens from the litter but my 5 year old was set on the one we applied for. How do you do that to people who have emotionally committed themselves to an animal? By not even considering to try and talk to this other applicant and explaining to him he was actually not first for this cat and telling me he's adopted from them before and called first, she's lost my business forever. Unfortunately for all the cats and kittens, I will never adopt from this FOR PROFIT organization, ever! My husband and I were actually in the market to adopt several older cats and a few kittens (we're getting a farm) and will never deal with this organization again! My kid is actually heartbroken right now and so am I a bit. This woman should not be in charge of this organization, there's nothing organized about it. This was just so wron and terrible! I'd suggest adopting from somewhere else to avoid the heartache!

Very helpful and knowledgeable about how to keep my algae down. I really hate doing long reviews.read more

Pet smart employees were rude and not very customer friendly. Rushed us out of the store kept…read moretelling us it's closing time and didn't have time to check out our purchases.