Unfortunately I had to downgrade my review to a two star. The toilets they replace a couple of years ago are already faulty and one not working at all. They did not want to even consider any form of warranty. What is the point of using a professional plumbing company that charges so much for toilet installation and then it does not even last a couple of years. The toilet does not even flush. And they also were not able to give me an appointment for a week or so out. Needless I I say I will not be using them for any on my properties, nor will I use them for other services or HVAC due to this poor customer service. Poor value! read more

Title: Beyond Disappointed I rarely leave reviews, but what I've gone through with Fusion Air and Plumbing has been heartbreaking and financially devastating, and I don't want anyone else to experience what I have. I hired them to install a brand-new air-conditioning system in December 2024. I trusted them. Instead, I ended up with a faulty A/C fan that ran nonstop, caused my home to stay extremely uncomfortable, and left me with an electric bill that skyrocketed to nearly $5,000. When I called Fusion for help, I explained that the electric company believed the issue was most likely a fan that wouldn't shut off. Instead of addressing that, Fusion charged me 2000 dollars to remove an old, already-disconnected swamp cooler from my roof. They assured me that was the cause of my crisis. I didn't know any better, and I believed them--because I had no reason not to. But the bills kept climbing. The stress was overwhelming. I called again, desperate for answers, and only then did the technician admit the obvious: the fan they installed was the problem all along. They replaced it, but the damage--financially and emotionally--was already done. What has hurt the most is the complete silence from the owner, Sean Stewart. I provided copies of my electric bills. I asked for a phone call. I wrote letters. I called again and again. He never responded--not once. Not even an acknowledgment. Since July 2025, I've been struggling under thousands of dollars of debt from a situation that should never have happened and was not my fault. This is on top of the cost of the new A/C system ($11,000) and the unnecessary charges for removing the swamp cooler. As a disabled senior citizen living on a fixed income, these months have been painful, frightening, and deeply discouraging. I wish my experience had been different. But based on what I've gone through, I cannot recommend Fusion Plumbing and Air to anyone. read more

I needed a kitchen faucet replaced on a tight timeframe, this did not include the cost of the faucet which I had already purchased. Fusion gave me a quote of $405 which included a $150 Saturday fee and then after many texts back and forth, said they didn't think they could complete it on my time schedule. I called another company which replaced the faucet and 2 shut off valves (not included in Fusion's bid) for $175 on Saturday on my schedule. Fusion was trying to take advantage of my need to get it done quickly by charging me extra fees and then didn't have time to do it quickly! Be careful, these guys charge a lot and don't work with you if you need something done right away. read more

In July, I had Fusion Plumbing come out to work on my residential HVAC system. The plenum wiring had to be redone which was completed ($1,500) They also suggested cleaning the furnace coil ($2,300+) which was declined until returning from vacation. I've been sent 2-3 emails asking to pay the balance due for the estimated work listed that wasn't completed. I obtained a 2nd estimate from another HVAC company. They said the work suggested by Fusion wasn't nedeed or necessary. ***AVOID FUSION PLUMBING AT ALL COSTS!*** read more

This plumbing service is amazing especially if you are a text savvy. You can schedule your appointment online. Kyle arrived on time and ahead of schedule and he went over the estimate to replace my sink and was very honest that my valve was leaking for the shut off, and that it needed to be repaired, before even starting the service of my bathroom sink, he estimated me the cost which was rather amazing for what you get especially for plumbing services around Christmas. The business offers $99 a year subscription which covers 15% off services needed for your home, as well as annual check ups for water, leaking, air conditioning, heating and water heater. If you buy your own faucet, there is a discount versus them supplying a faucet for the bathroom sink just make sure you measure it ahead of time before purchasing the whole install took about two hours, but the technician wanted to make sure everything was situated correctly. I would highly recommend this business for the straightforward pricing, online account creation, and scheduling online. read more

They were prompt to reply, arrived when they said they would, and did a great job. It was more expensive than I expected, but I didn't really know what to expect, so I can't speak to good value. I'm happy with the quality and 2 year warranty. read more

Fusion came out the same day I called them. It wasn't an emergency they just have great service. Kyle was great and knowledgeable. Changed my valves and hooked up my vanity. The price was reasonable. I also like that Kyle gave me a call saying he was on the way over. read more

Adam and Kyle do excellent work and are ridiculously responsive. Impressed with my multiple HVAC emergencies (my fault) and projects they've done for me. read more

Wow! I do not give 5 Stars but it seems this time I must break my record. I had an Over/Under 3 ton unit that was fried from a lightning strike. I used Yelp to do the three company estimate thing so I had choices. Within an hour of posting what I wanted Daniel from Fusion came to my house! Fusion should be really happy knowing they have employees like Daniel. Daniel is professional with a very friendly and easy demeanor. He just made me feel very comfortable, like a friend I had known for years. Daniel answered all my questions with great patience and provided an estimate that was actually less than I thought. I was so comfortable after speaking with Daniel that I canceled the other two companies for an estimate and went with Fusion! The very next day (today), Daniel arrived bright and early and had a well orchestrated team and a crane to remove the unit. By 3pm I had ice cold air and nice warm heat! Daniel took the time to answer and explain the install and how to work the new thermostat and then he was gone! Like I said, Wow! Fusion should be proud of Daniel! If Daniel is any indication of the caliber of employees at this place, other companies should be very nervous! Highly recommend, Fast Friendly and extremely competitive read more

Fusion Plumbing & Air - Brand new American Standard Over/Under running quietly keeping me cool.... - Plumbing Near Me - Tucson, Arizona

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Adam did an outstanding job on cleaning out our pipes. I no longer have to worry if the toilet will flush anymore or empty into the shower! He was diligent in finding the problem and solving it. Thanks so much! read more

we are extremely satisfied with the professional work that Adam and Chris did today. they installed a water filtration syste, installed a gas line for my patio gri and installed a water line to the side yard. The fini work was impeccable on each project. They we're very clean not leaving a mess. Very impressed! Will continue to do business with Fusion. Michael Amador read more

Our Air Conditioner quit working during a 95 degree afternoon and Fusion was the only place that could service our unit the same day I called. They repaired as needed, the only complaint is that I felt the cost for the service was excessive but admittedly it was on the weekend. read more

Highly professional and extremely knowledgeable. Great service! Thank you! I would definitely recommend Fusion !

Would highly recommend their services. Not only did they take care of a serious plumbing issue for us, they were kind, helpful, friendly and responsive. The guys ended up having so much work to do on our old pipes that the toilet had to be completely uninstalled. Because they had to charge us for that they agreed to reinstall a new toilet at no cost if we purchased one. I was amazed they were willing to do this since such a high level of customer service is so rare. Chris Andrade was a godsend and I will highly recommend Fusion to friends and family. Absolutely will go back for any plumbing needs. read more

Very good experience. Kyle arrived the same day I called, and took care of my plumbing issue efficiently and professionally. He was knowledgeable and respectful. I will call this company again if needed. read more

The crew at Fusion was very professional and did a great job. I needed a full replacement of all HVAC flexible ductwork in a tiny, awkward attic crawlspace, and they managed to do it fairly quickly despite having very little room to maneuver. They had to cut one additional access point, but drywall repair was included, and you can't tell that there was a hole there. The job wasn't cheap, but the bid was competitive, and the warranty made me feel confident that this ductwork will last a long time. I look forward to enjoying much more efficient heating and cooling with my new ductwork. read more

Edit: Fusion reached out to me immediately and have resolved this issue for me so I am changing my review. I understand what happened and I am happy with the way the fixed things. My shower water would not get hot. They came out and spent almost 3 hours, most of that time he was on the phone with 'the boss'. Was told they replaced the valve/cartridge and I needed a new trim kit and I owed $279. I looked it up online before they left and they said it was the right one so I ordered it. When they came back they wanted another $200 to install a trim kit but turns out the trim kit was wrong. So they gave me the 'old' cartridge to take into Lowes and get the right one. Long story short after going to Home Depot, Lowes and a local plumbing supply turns out they did not replace the valve at all - so not sure what I paid for other than wasting my own time. Also the valve they gave me to compare is brand new and not the same as my old/existing valve. No wonder the trim kit didn't work. I called the office to voice my concerns and they took a message. That was well over a week ago and no call. I would recommend using a different plumber. read more

Fusion replaced two bathroom sinks for us and we were thrilled with their service. Kyle showed up on time, and was courteous, friendly and professional. He answered all our questions and gave us a fair bid. We hired them after taking three bids... theirs was in the middle (but half that of Rightway's, yikes). Kyle's install was perfect. We seriously love our new sinks! Fusion will be our plumbers of choice from now on... and we'll have lots of work for them. read more

The cost, for about an hours work, to install a kitchen faucet and 2 shut-off valves: $592!! They charged me $145 per shut-off valve! Those can be purchased at a plumbing supply store for about $20 each. And charged $300 to install them and the faucet! I will NEVER do business with them again!! read more

We asked Fusion to come look at our broken water heater. They plumber who came out here was super nice and friendly, so I don't blame him, but the company quoted us at $2,999 to replace our water heater -- including parts & labor. Thankfully i sought other quotes--all of which were less than HALF of that cost, with the same water heater and same warranty! I ended up paying someone else just under $1,000 to get the exact same water heater installed. I am honestly just kind of confused as to how this company is charging so much for something that others are not. read more

Sean (owner) and Kyle were timely, efficient and professional. Gave them a call to take care of a problem with our shower, something that had been going on for the past year. We finally decided to get it taken care of as it was getting worse (shower valve hard to turn and bent). It turned out that getting parts for this discontinued equipment was next to impossible but they found a way, it took a few days for the parts to arrive but once here they installed them right away. Turned out rather well, shower valve works well and everything with the shower is good and finally works properly. The price was a little eye opening but knowing how hard it was to find the parts, the price was reasonable. The discontinued products were extremely hard to find and expensive. We would highly recommend Fusion and will use them in the future when needed. Thanks guys! read more

They installed a water conditioning system for us and it turned out great! They were very friendly, professional and offered a quick turn around time. We are very satisfied with them and will definitely recommend to others and used them in the future. Thank you guys! read more

We had a burst pipe in the wall of our master bath. They came out the same day and recommended RX2 Restorations for the repairs to the walls and carpeting. When RX2 Restorations opened up the damaged walls and found the source of the leak, Fusion was prepared to do the repair of the piping. Because it was polybutylene, we decided to recipe the entire house, because it was our second time having a leak. Fusion did the entire job in 3 days very professionally and coordinated with RX2 Restorations to make sure we were taken care of. Fusion was professional, courteous and did an excellent job. read more

They came out to do our tankless water service and did an amazing job. They are very knowledgeable. I would highly recommend them.

Personable, professional, and completed the quoted work on schedule. We will be going with their annual maintenance contract.

Excellent customer service. Knowledgeable workers. They show up when they say they will. I'm moving and had to have things done right away and they came right away. Because they had other jobs they had already committed to, they came after hours and stayed until they got the job done. If you have a plumbing issue, big or small, make them your 1st call. The owner is great and easy to work with. Ten stars Thanks for the opportunity to work with people that do their job old school. read more

Have had a persistent issue with nlittle or no flow in my third bathroom, but could live without the extra bath, until the water started running and the only way I could stop it was to shut off the house water. Next morning, thru Yelp, requested help. Fusion was the first to respond. Because of their rating, I scheduled an appointment thru the system for later in the day. They called a few hours later to see if they could come earlier. For sure. So, Chris, the plumber, started out conservatively, trying the least expensive methods first, which I appreciated. Explained each step and appeared to be listening to my input and description of the problem. Had to schedule a second appointment for the next day for a high pressure flush, but he made it possible to get my water back on. Second day process was a success, after 3 hours and he did all the clean-up. I can assure you it was an extreme mess. So thank you for a good job and a reasonable price. read more