[[HIGHLIGHT]]I am extremely disappointed with the service department. My vehicle has been there for over four weeks for a recall, and the biggest issue has been the complete lack of communication.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After already experiencing non-communication, I spoke directly with my service representative, Ivan Tinoco, and specifically requested daily updates. I was assured that I would be kept informed. That has not happened.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have repeatedly had to reach out myself just to get basic information about the status of my vehicle.[[ENDHIGHLIGHT]] I understand that parts can sometimes take time to arrive. However, it is very difficult to accept that a dealership would not have timely access to service parts for the vehicles they sell -- or at the very least provide clear, proactive communication about delays. [[HIGHLIGHT]]Instead, I have been left without a firm timeline, without consistent updates, and without accountability.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This has caused significant inconvenience. I recently moved to the area and rely heavily on my vehicle for work and daily responsibilities.[[ENDHIGHLIGHT]] If I had known a recall would turn into such a prolonged and poorly communicated process, I would have reconsidered scheduling it when I did. [[HIGHLIGHT]]Customer service is not just about fixing cars -- it is about communication, transparency, and respect for people's time and circumstances. Unfortunately, that has not been my experience here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I hope this review encourages improvement in communication and customer care so others do not experience the same level of frustration.[[ENDHIGHLIGHT]] read more

I'm so excited to receive an oil change at my house! This mobile service is a game changer. [[HIGHLIGHT]]The technician, Anthony, was so nice and efficient.[[ENDHIGHLIGHT]] I highly recommend this service! I got to do laundry while my car was getting serviced! read more

Future Ford of Clovis - Oil Change - Car Dealers Near Me - Clovis, California

*** BUYER BEWARE **** [[HIGHLIGHT]]Went in for a scheduled recall. Arrived at the exact time of the scheduled appointment. Was totally ignored - I've never seen anything like it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Employees walked passed - no one said can I help you -nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One employee behind a service counter said he could buy my car, but couldnt help me on service. He then proceeded to talk with another employee about a personal matter, while I stood there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried a lady in the parts department - she said she couldn't help me.[[ENDHIGHLIGHT]] After 30 minutes, I left. I had planned on buying another car from them - not happening now. [[HIGHLIGHT]]Some of the worst customer service I have ever experienced - will never go back. They lost a long time customer[[ENDHIGHLIGHT]] Hopefully, someone who cares will check the recording of the service desk from 1:45 until 2:15 - employee heads would roll. read more

Typical dealership [[HIGHLIGHT]]Fake smiles, Deceit, withholding information and hoping you're uninformed.[[ENDHIGHLIGHT]] Weasels in suits Service department is full of crooks, nothing new . Safe shopping yelp family. read more

[[HIGHLIGHT]]Worked with Franklin and had a really good experience.[[ENDHIGHLIGHT]] Future Ford of Clovis is the best Ford dealership. Appreciate the no hassle experience, quick and upfront and NO Sleazy salesmen. My second purchase here and will be back. read more

Figure it's time to give an update on my experiences at Future Ford and again this is for the service dept only. I have multiple vehicles between personal and work I need to keep serviced. [[HIGHLIGHT]]Samantha has been a life saver for me. I travel all over the US weekly and I don't have a lot of time to spend on coordinating vehicle services. Samantha has taken all the work out of this and made it very simple for me to manage.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Samantha is an exceptional communicator letting you know status of repairs and options from start to finish.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The ability to text her and not be stuck on hold forever is such a time saver that I'm very grateful for.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Samantha has made dealing with the different fleet vehicle management companies effortless on my end so I never waste time dealing with that scenario.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's very rare to find this level of customer service not only in the automotive industry, but in all industries.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Samantha values the customer experience at a level rarely seen in this world.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Samantha is a true brand ambassador for Ford Motor Company.[[ENDHIGHLIGHT]] read more

Future Ford of Clovis - $19,995 chip shortage surcharge - Car Dealers Near Me - Clovis, California

Very disappointed with the service department I have a Ford Transit van with an open recall on the door latch. [[HIGHLIGHT]]I've called Future Ford of Clovis and left messages with the service department, but no one has ever returned my call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's been about a month now with zero follow-up.[[ENDHIGHLIGHT]] Every time I've gone in person, there are multiple employees standing around at the service desk, yet no one seems interested in helping customers. This is not the kind of service you'd expect from a Ford dealership. read more

[[HIGHLIGHT]]We had a great experience with Franklin Simmons.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was very patient with us during our decision-making process, even with our tired 3-year-old who had missed her nap.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He answered all of our questions and made us feel comfortable and confident in our choice.[[ENDHIGHLIGHT]] Excellent customer service and a smooth process--we're very happy with our new vehicle! read more

[[HIGHLIGHT]]Avoid this dealership at all costs. The people that work here are the reason car salesman have a bad rep.. especially avoid Chris ..[[ENDHIGHLIGHT]] found a car online. Came in ready to buy. Before my appointment they told me it was marked wrong and tried to raise the price. [[HIGHLIGHT]]When I told them I was no longer Interested they told me it was a mistake.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Wasted time to go in. Paperwork in hand ready to drive it.[[ENDHIGHLIGHT]] They tried the bait and switch again. Suddenly the model I wanted was on a recall.. [[HIGHLIGHT]]I called BS and of course they tried to change the story again.. shady and scam sales people[[ENDHIGHLIGHT]] read more

I set my safety recall inspection with Troy who was very accommodating with dates and times. I showed up and they got me in right on schedule. After inspection they let me know that amazingly they had both pieces available and if I gave them about 30 more minutes they would install the new pieces (side note their great service team finished even quicker!). Let me tell you, there is a reason Future Ford of Clovis has several President's Awards; their customer service is amazing! I originally dealt with Lithia Ford when I got the recall notice (only because it was closer, I had no preference in regard to either dealership at the time) and after dealing with them and the ridiculous experiences and phone calls, I will gladly drive to Clovis to take my Explorer here. I didn't have a preference before, I absolutely do now and it's Clovis Future Ford! Thank you Troy and your work-twin for the warm and friendly welcome and service, it is very much appreciated!! read more

Future Ford of Clovis - Car Dealers Near Me - Clovis, California

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Bought a used card, salesman said he would get me a new tire cause I pointed out it looked like it was curb hit, after purchasing called multiple times and kept giving me the run around , then a few month later tire blew out Mazda 6 read more

The Simmons Experience with Franklin Simmons IV - I posted a 2015 Ford on Marketplace and was contacted by Mr. Simmons from Future Ford of Clovis. We met with Mr. Simmons on September 29, 2025. [[HIGHLIGHT]]Mr. Simmons is not only professional, he is honest, courteous, and genuine.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He made selling our Ford stress free[[ENDHIGHLIGHT]]. He is truly a fine young man. If you are looking to sell, we highly recommend him. A++ Thank you, Franklin! -Melanie and Mark Johnson read more

[[HIGHLIGHT]]Called on a Friday to schedule a visit for a new key, spoke with Greg. Told to come in on Saturday someone would be there to duplicate my key and program it to my car.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Got there, was directed to the parts department where I spoke with Stuart. He wasn't ready, seemed like he was in a bad mood- said he didn't know I was coming in for a key.[[ENDHIGHLIGHT]] Said he didn't know why Greg told me to come in.. Explained he didn't know how to cut the key didn't have anyone to help explain how but he'd "try". He was unsuccessful. said his machine was "only for newer cars" my car is a 2013. How does a dealership NOT have the proper equipment to fill an order to cut a new key? Sad. Unfortunate. Bought a key had to take it to another shop to get it cut and programmed. [[HIGHLIGHT]]Overall poor visit. Staff was not personable, not skilled, not helpful, made me feel like a burden, seemed dissatisfied with their job, and life itself.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Only ONE person smiled and greeted me kindly. The rest seemed like they were hungover and unhappy to be there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had more help from a customer waiting in line.[[ENDHIGHLIGHT]] only good part about the visit was a "discount" for my trouble.. a whopping 40 bucks. Needless to say I wont be going back. read more

Our experience with Franklin was superior in every way. His breadth of knowledge an no pressure sales technique should be a model followed by all car sales people. read more

[[HIGHLIGHT]]Every single time we come we are treated with respect, not talked down to[[ENDHIGHLIGHT]], [[HIGHLIGHT]]the service writers are always happy with their greetings[[ENDHIGHLIGHT]], and [[HIGHLIGHT]]we always feel welcomed and cared for.[[ENDHIGHLIGHT]] Oh and our car does too! :) love future ford! read more

The service department is awful. They tried to charge me over 700$ for a APIM module which I found online for 250$ and it took 10 min to fix. They also lied and said they couldn't replace my catalytic converter that was covered under warranty because my axel back welds would not give them access to it. I took it to another shop and they fixed it that same day. Not to mention they took my car apart and when I declined their service they said they would not have any technicians in to put it back for another couple days? I love ford but I will never do business here again something seems shady about this place. I also have a friend who took his wife's car in and when they took it on a test drive it somehow overheated (which it's never done before) and then they refused to take any responsibility or even offer to help tow it back. BEWARE! read more

[[HIGHLIGHT]]the service dept has the worst customer service u will ever encounter.[[ENDHIGHLIGHT]] they have had my car for 3 months and they still cannot tell me when the parts will be installed and they only paid for a rental car for a week, what a joke. [[HIGHLIGHT]]their call centers auto bot doesn't work and sends u into a loop, and they will never call u back or text u[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]my service advisor starts every call he finally returns with "I just got off the phone with the parts dpt"[[ENDHIGHLIGHT]] plz for your own sake do not buy or service a car with these crooks read more

[[HIGHLIGHT]]Purchased my new maverick and had a great experience with Franklin Simmons.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Straight talker just gave me the details I needed to make a good decision and made the whole deal a breeze.[[ENDHIGHLIGHT]] Will be back for the wife's car real soon. read more

Future Ford of Clovis - 2024 Ford Maverick - Car Dealers Near Me - Clovis, California

I bought a f150 from future ford of clovis first of July 2024. lt now May 2025. I still don't have plates, title or registration. Dealer ship is no help. My last 2 calls to Anthony he told me he would call me back but never has. For this reason and others I can't recommend this dealer. Update I went to the DMV to ask what the holdup was. They told me there is an investigation in progress about possible odometer tampering. So I suspect this why Future Ford of Clovis won't call me back. read more

[[HIGHLIGHT]]Franklin was awesome. Genuinely kind and quick to help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was very patient with me bringing the truck in from oot and also came in on his off day for me to get the vehicle ASAP.[[ENDHIGHLIGHT]] Very grateful. Go Niners! read more

[[HIGHLIGHT]]Extremely discouraged at the employees![[ENDHIGHLIGHT]] I was looking around, looking for a car i might need for my job site, [[HIGHLIGHT]]instead i got a black employee CAT CALLING me, are you serious?[[ENDHIGHLIGHT]] they hire just anybody without background checks! [[HIGHLIGHT]]Cant believe cat calling is still a thing in 2025.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Shame on the employees.[[ENDHIGHLIGHT]] I would rather drive 3 hours to LA instead of comming back here! DO NOT RECCOMEND. read more

This Review is for Franklin Simmons only! [[HIGHLIGHT]]Franklin was our buying/sales specialist and he was hands-down the BEST from start to finish. He was knowledgeable, respectful and personable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He really went the extra mile when getting to know our family.[[ENDHIGHLIGHT]] I made my purchase in April 2025 and [[HIGHLIGHT]]Franklin has continued to stay in contact. From a simple text to ensure everything is going good with our vehicle.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]To his personal monthly newsletter (which are fun and informative) to sending birthday cards to everyone in the family.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's all the little things that really shows how much he appreciates his customers and continues to build a customer relationship beyond the sale.[[ENDHIGHLIGHT]] If you were in the market to buy or sell a vehicle, I highly recommend Franklin! [[HIGHLIGHT]]The "Simmons Experience" is like no other.[[ENDHIGHLIGHT]] read more

I called the Parts Department at this dealership for some help finding the right part numbers for my truck. Instead, they said that they could not give out that information without buying the parts first. They even tried to make me feel stupid for asking without buying. I called just about every other Ford dealer in the area and they were happy to give me the right info and help. It's quite ridiculous that the Clovis location will prioritize your money instead of helping its customers. A great way to ruin a business. I won't be calling or purchasing another vehicle from this dealership again. read more

Terrible Customer Service with Future Ford's Service Department. It's so sad to make a special purchase here only to have multiple parts malfunction at 1000 miles, 2000 miles, 5000 miles, and most recently at 11,000 miles. When I tried to follow up to remedy the situation, I got thrown back and forth between their department and Ford's Overall Customer Service. Ford says it is up to the dealer, Furture Ford of Clovis says it's up to Ford. When you have shocks and struts that don't last 11,000 miles and you say, "Oh, it's not under the warranty because you just missed the warranty period by a few days", (mind you because your department couldn't see me any sooner), it leaves a bitter taste because no one on your end wants to accept the responsibility. I asked to be contacted by the dealership's manager 1 month ago. I have yet to receive a call and when I attempt to call for clarification, they are never available. Do not buy from this dealership and do not get your vehicle serviced here. 2021 Ford F-150 Raptor, ~11,000 miles. read more

I had a great experience working with Franklin--he went above and beyond to help me get a solid deal on my truck. He made the entire process smooth, made me feel comfortable, and was never pushy. Professional, helpful, and genuinely kind--he's the reason my purchase experience was so positive- He truly deserves recognition. If you're buying a vehicle, ask for Franklin--you'll be in great hands before and after the sale! read more

We were in the process of trying to sell our truck when [[HIGHLIGHT]]Franklin Simmons reached out about buying it. I had already dealt with dealers that just wanted us in the door to not stick to their word about what they could offer.[[ENDHIGHLIGHT]] We were super skeptical about taking it in but when we did we were surprised to see that he did keep his word. He made the whole process super quick and easy! Would definitely recommend the Simmons experience with Franklin at Future Ford of Clovis. read more

[[HIGHLIGHT]]Franklin was very welcoming and friendly from the beginning when we first met him.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He had a positive energy and it was nice to see that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I explained to him what vehicle that we were interested in and he went above and beyond to make sure he found exactly what we were looking for.[[ENDHIGHLIGHT]] "The Simmons Experience" was appreciated! read more

Back February I had my 2019 Ford Ranger Towed in that repair shop & they called me the day after Super Bowl and said it was ready for pick-up so I trusted that it was fixed I then went pick up my truck and paid 4,100$ on my credit card on to turn around and take my truck back as it was not fixed, then they told me in March that I needed a new transmission and I was going to have to pay another 4,000$ and they would pay 2,000$.. I told them no and never drove my truck again & they are refusing to credit me the 4,100$ which is totally not rt. My review is very disappointing read more

This dealership and service department are absolutely incredible. After several vehicle's purchased from Decker Ford and now Future I would highly recommend this amazing dealership. Tracy runs a tight ship in that service department and will give a honest repair estimate. I highly recommend Future Ford of Clovis !! read more

We have had our 2017 Ford Explorer at Future Ford of Clovis 2 times, once for a recall and once for an extensive turbo replacement. Both times the staff was very helpful in providing excellent service and getting me to and from work when the vehicle was in for service. This last time they even set us up with a loaner for a week and that process was extremely easy. They even washed our vehicle before we picked it up this last time! Thank you very much for your hard work and amazing customer service! read more

[[HIGHLIGHT]]Franklin was very helpful honest and knowledgeable.[[ENDHIGHLIGHT]] Help me with my car purchase. I will continue to use him in the future read more

Our purchase with Future Ford was exceptional. The individuals we cane in contact were professional and courteous; George, Franklin and Travis. Franklin our sales rep was amazing from the first day we communicated on the truck we wanted through final contract signing. Awesome experience. God Bless! Bert read more

I highly recommend Franklin, he was a professional and enthusiastic salesman that helped me find my new truck. I drove to the dealership from hours away to get a specific used truck. Franklin saved it for me and communicated with me the entire time, very impressed with his professionalism, attitude, and courtesy. More dealerships need salesman like Franklin. read more

Just got a new F150 and the whole experience was like no other thanks to Franklin! ask for him if you want the same great experience.

Best place to shop for a car I'm a first time buyer and got myself a minivan the Honda odyssey for my little family everything looks beautiful inside and out best purchase I've ever got if your in need of a car I know the best person who can help his name is Brandon he will help you out literally the nicest person to talk he has great customer service great response on answers and questions if you need anything so if your at ford looking for a car he is the person to go to ask for Brandon So happy with my car read more

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I just purchased a van their service department has terrible customer service they offer a great deal warranty but what's the point if they have to keep your car for 4 weeks after just purchasing it with a transmission problem that should have been detected prior to my purchase. Then 2 months later I take it in for the brakes and again the problem isn't fixed I pick it up have to return it the following Friday and now it's been another week I do not receive updates I have to call them I can't get through days go by and you hear nothing. How does a large company like this operate so poorly and not give a car about their customers and their businesses I just don't understand. Today read more

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My service advisor Troy was PHENOMENAL! He went above and beyond to make sure my service was done correctly, made sure I was able to get to work/home/back to the service center by arranging rides, constantly updated me on the progress on my vehicle, and was friendly and courteous. Troy really made this frustrating experience incredibly smooth. Hands-down, the best experience I've ever had at this dealership or any other. read more

POTENTIAL CLIENTS BEWARE of Future Ford of Clovis: I took my car to get checked for a leak and shaking. I got charged 250.00 for diagnosing a leak and another 250.00 for diagnosing my car shaking. I was told that it would be covered under warranty. I was told that it would be highly unlikely that we would actually have to pay the diagnostic fees. When I returned, Future Ford of Clovis said that I had a leak in a radiator hose and that it was not covered in the warranty. They said the shaking was due to my wheels and that it was not covered by the warranty. The diagnostic fees are also NOT covered by the warranty. QUOTE FOR REPAIR: - 560.00 to fix a leaky hose -850 for a set of tires. -250 for diagnostic fee #1 -250 diagnostic fee #2 These are predatory tactics by Ford and all its dealers. I would be weary of doing business with this dealership. They will use deceiving tactics to not uphold their warranty read more

Better management and better service,takes awhile for my car to be ready needs a re organization to the staff

July 4, 2023 Update: Future Ford of Clovis still has not returned my 95 Mustang GT. They have had it since October 2022; They have made excuse after excuse as to why they have not repaired and returned my Vehicle. I don't even call anymore, and they don't call me. DON'T DO BUSINESS WITH THEM. DON'T PURCHASE A VEHICLE. DON'T TAKE YOUR CAR THERE FOR REPAIR. THEY OBVIOUSLY DON'T CARE ABOUT THEIR CUSTOMERS. Perhaps, one of these days they will call me, or by some miracle, return my repaired vehicle to me. Management reads these reviews, and yet nobody has reached out to me, or even replied on this site. So sad, Future Ford of Clovis. Shame on you. How you remain in business is a mystery to me. PLEASE REPAIR AND RETURN MY VEHICLE. I AM OUT OF PATIENCE. read more