Overall a good experience. Paul came and promptly took the measurements and Isabella gave a…read morereasonable estimate for the window pane replacements. Once measurements were taken, we were given an estimate for how long it would take to receive the materials. We had to cancel appointments for installations a few times because of weather. There were times when it was difficult to get a response from the scheduler, Nikki; however Patricia followed handled requests efficiently and responded quickly. I was flexible on timing because I had to travel to arrange for the installations. The payments made electronically, which was convenient. The installers were friendly and they did a good job. I would use this business again - percent.

Overall great experience. The staff and the owner Paul were extremely professional, arrived on…read moretime, respected privacy, COVID precautions followed, and amazing job done. The reason I hired them was because we were struggling with the noise from highway. Since our new windows has installed, we felt a major difference and finally had a peaceful night sleep. I would recommend Atlantic Windows to all my friends and family.

Edwin, who owns this company, claimed that he didn't receive my deposit check and asked that I send…read moreanother check in it's place. When he received the check he assured me that he would return it to me. Well, rather then sending it back, he decided to deposit my $2000.00 check rather then returning it to me. I called him and he claimed that he knew nothing about it even though I had a copy of the cashed check. Now he will not return any of my calls or respond to any of my text messages. Not to mention he does low quality work and is a thief.

They did a fantastic job. I called them in the morning and they were available in the afternoon…read more they came to my house on time and installed the window and also they help me to get choose the best design of windows for my other rooms for free. After completing the task everything in there was clean and arranged.

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

We ordered and paid for several pet-safe screens for our windows and sliding doors. They cancelled…read morethe first appointment. We rescheduled, and then they didn't show up for the next one, nor the next one, an so on. This happened around 12 times over a period of two months! Eventually, the office administrator gave me the direct phone number for her boss, Reggie, because even she couldn't get hold of him anymore. Every time there was a different excuse: he was "driving back from Florida," dealing with "an emergency with an employee in Florida," had to leave "for Florida," and so on. There was always another excuse. One day, his crew finally showed up and installed some of the window screens. However, they had to wait six hours for him to arrive to bring the material. Then we discovered that several of the screens didn't fit because he had measured them incorrectly. None of the large sliding door screens were even ready. Eventually, I'd had enough and demanded a refund for the unfinished work and the screens we never received. He promised again that he would come and complete the installation, even confirming it by email, but he never showed up. He repeated this two more times. Finally, I told him I was done and wanted our money back. His response was to hang up on me! And now, it shows that their business is "permanently closed" and I'm left to figure out how I'll get a refund from them!

Leaving a review here because Albert did a amazing job providing me with outstanding service! He…read morereplaced my window screens for a great price! Definitely worth it! I definitely will be contacting Albert for his services in the future! I recommend checking out his services!

Albert installed a custom cut glass panel for our shower. His quote came in at about $300 less than…read moreanother, bigger shop. He also had a faster turnaround. In his words, he "was just the little guy who makes glass affordable". Even though his price point was incredible, he did not cut any corners with quality of service. He was one of easiest people to work with for our home renovation. He was very easy to communicate with and discuss the needs of the project. He was efficient and on time with his estimates. He also was attentive to detail and came back to make sure the glass was completely clean. I would definitely recommend him to anyone who's looking for glass in NYC and would be happy to work with him again in the future.

I have used this company for several years . I have a building in Crown Heights & I am very…read moresatisfied with the Service . Frank is very professional & pleasant to deal with . HIGHLY RECOMMENDED . Ron

Faruk is truly one of the kindest professionals we've ever worked with. For the second time, he…read morehelped our family after glass was accidentally broken by our autistic son -- this time repairing our living room window incredibly quickly, coming Tuesday to measure and returning Wednesday with the repair completed. He handled the entire situation with compassion, professionalism, and care, and his craftsmanship was excellent. As a parent, moments like these can be stressful, and Faruk consistently approaches them with patience and understanding. We're incredibly grateful and can't recommend him and his company highly enough.

I have relied on Justin at S & L Glass for years. Whenever I have an issue that requires Justin's…read moreexpertise, I reach out and as soon as Justin can attend to it, he does so. I recommend Justin and S & L without hesitation or qualification. Thank you. Stuart

Justin and his glass installation team are the highest quality installers in the area. I recommend…read morethem for all commercial and residential glass installation jobs.

N eeded to replace a cracked skylight 100 year old window glass with a glass which would reflect…read moreat least the 1950 security glass.

Over a span of a 1 year Sam The Glasier worked with our schedule to install (18) windows. Hector…read morewas amazing. Helped us with making sure the frame of the windows sill would accommodate the installation of the new windows. One of the windows cracked the next day and there was no issue for STG to come back to reinstall a replacement window pane for the cracked window. We selected the bronze finish and it looks wonderful as part of the style of the house. We also did a picture window for the middle window of a set of one of the bay windows. We tried another well known window installer but they were more expensive and they did not offer the bronze finish. The windows are functioning very well.

Justin installed our shower door. Every time we shower water leaks on floor, we've called him to…read morecome and help fix the situation. I can say he did come twice only the problem was never resolved. I've called and texted him several times with no response.

Great Company. Very reliable and precise. I highly recommend this company for any glass work.read more