Was seeking a local repairman for a relative's broken dryer. The first company couldn't send…read moreanyone for 2 weeks and the second never returned my call. Turned out third time was the charm. Mr. Holmes was able to perform a diagnostic within 24 hours of our phone conversation and repaired the dryer during that initial visit. He went above and beyond with the post-repair cleanup by vacuuming behind the washer as well. He was prompt, courteous, honest and his fees were reasonable. My family member initially thought they would need to purchase a new dryer, so the savings turned out to be tremendous.

From the owner: Are your appliances giving you trouble? Do you need to replace your worn-out washer and dilapidated…read moredryer? Maybe a kitchen appliance needs updating? Not to worry, Al Holmes Appliances offers a wide selection of new appliancesrefrigerators, slide-in gas and electric ranges, wall ovens, and more! Maybe all you need is a replacement part; our factory-trained service crew can repair virtually any major appliance. From home to commercial appliances, we guarantee 100% satisfaction to all of our customers in Statesville, North Carolina!

Karl is fantastic! I'm a disabled senior and he bent over backwards to help me! He always does the…read morecomplete job with a friendly attitude! He's knowledgeable and very kind!

This guy scams people. Especially elderly people…read more He charged $100 just to look at a refrigerator ice maker from two senior citizens. Did not fix anything. Can not ever get a live person on the phone. It takes a special kind of evil to steal from the elderly that live on a fixed income.

I cannot recommend The Appliance Doctors, LLC based on my experience…read more I hired the company to repair my refrigerator's ice maker. After the service visit, the ice maker still did not work. Before the repair, I explained that I was in a dispute with the refrigerator manufacturer over the ice maker and needed a detailed invoice describing the work performed and any parts replaced. Mr. Decker assured me he would provide that documentation, but he never did. I contacted the company by text on June 17, June 19, and June 21 requesting assistance, but received no response. I then sent a detailed email on June 23 requesting a response within two business days. That email also went unanswered. I understand that not every repair is successful on the first visit. However, what I cannot understand is the complete lack of communication after multiple attempts to reach the company. A simple acknowledgment or update would have gone a long way. Because the repair did not resolve the problem, the promised documentation was never provided, and my repeated requests for follow-up went unanswered, I have no choice but to hire another repair service. Based on my experience, I cannot recommend this company.

Was able to come out same day to evaluate and determine the problem with my washing machine. Parts…read morewere ordered and replaced later in the afternoon. Fair pricing, with multiple payment options offered. Even stayed to verify the fix was the fix before leaving. Would highly recommend for your appliance repair needs.

I really want to like Home Depot, but they make it impossible. Last June I ordered 10 sheets of…read more23/32" Tongue and Groove OSB flooring along with a sizable hack of board lumber, drywall, and scaffolding. Home Depot Customer Care (HDCS) assured me the order would arrive same day. Scheduled day came and went. Called HDCC following AM and stayed on intermittent hold as HDCC representative went back and forth with me and Statesville store. "We're loading it now for tomorrow AM". First truck arrived about 9 AM with only the board lumber and drywall. IDK my driver's name but he went above and beyond taking care not to damage drywall (on bottom of stack) and placed it with piggyback forklift exactly where I wanted it in shop (I don't know how considering terrain, but it was obvious he'd done this before). Another truck arrived latter towards noon and dropped off scaffolding with no problems. No OSB flooring today. This is TWO DAYS Next AM, the phone call "ping-pong" with HDCC and Statesville Store continued. "It's being loaded for tomorrow AM." was the answer again. I waited the next day until 2 PM and not wanting to waste another day, I called store-switched back and forth without anybody providing any believable answer. They all seemed very confused. I worked and got home around 9 PM with 3/4" plywood leaning up against the utility pole near my house; 86' from shop door where it was supposed to be delivered. I was very mad but spent an hour or two in shop assembling scaffolding to find a seized caster. I wanted to be mad at HD but it was obviously a manufacturer defect. I called store following AM and complained about scaffolding and incorrect sheeting. I was showered with apologies and excuses. "We'll have delivery drivers call you tomorrow and set up a pick-up time for scaffolding and drop off new." I asked for a time and was reassured they would call so I could work till time and meet them at shop. I did small things around shop till about 1 AM just to try and get ahead and work off steam. Needless to say I got to sleep very late and was going to catch up since I lacked the materials to proceed with job...I was OK with that, I deserved a sleep late morning. WITHOUT APPOINTMENT or warning, I get a SWAT raid style knock on door at 6:40 something AM with a box truck in driveway wanting to pickup the scaffolding. I throw on some clothes, half asleep, and we go to the shop to get scaffolding. During the shuffle, my Dewalt Miter Saw (that I've had for over 23years) breaking the front, right cast aluminum leg rendering the saw useless. I was livid by this point! I "laid" the scaffolding on its side, removed the faulty caster, jumped in the delivery truck and cut a box open where the casters were packaged, grabbed one, gave the defective caster to the driver, and "asked them to leave". Still no OSB flooring. I called the store and spoke directly to Carlos, the general manager. He was empathetic and obviously frustrated himself. He asked me to bring the saw to the store for him to see. I did later that morning and he gave me a new RIGID Compound Miter Saw (R4123) in the box as a replacement and I kept my Dewalt. I may get it fixed, but will never get rid of it for sentimental reasons. Carlos explained at length about the issues with contract delivery drivers and though I don't understand how he can issue work orders to someone HE IS PAYING to do the job, but they will do whatever they want like refuse a delivery or unload part of an order and leave it at the store if they don't want to bother with it. Where's the work ethic? Anyway, I left with my new saw, which I was skeptical about but have come to love! This thing has great features and is built like a tank! (because of that, Carlos earned my business on a RIGID Table Saw (R4550), RIGID Sliding Miter Saw (R4222-AC9960), and too many RIGID power tools to recount. Feeling hopeful this was a turn-around in this nightmare, I to home to find the customer had called and canceled the job because they felt "I was stalling and making excuses". I also found the plywood had been picked up the plywood and left some OSB...wrong count (1 sheet short)....wrong type (1/2" instead of 23/32") and it was not even tongue and grove; all of which made it completely useless as subfloor. Guess that was now irrelevant since I lost the job due to previous HD blunders. BUT! The worst part was the delivery itself. They THREW THE SHEETS DOWN ON THE FRONT STEPS OF MY HOUSE (see pic) blocking access to the front door and dangerously near my wife's van. I called the store and DETONATED!! The next day, the wood was gone. I refused to use HD delivery again until Hurricane Helena hit. I give HD a second chance to take advantage of special offers, but that experience is ongoing and as convoluted as my previous nightmare. The Statesville HD personnel seem good, but their accessory services are HORRIBLE AND DANGEROUS! Pick it up yourself or go to Lowe's.

Ordered a Washer, dryer, and refrigerator a week ago. Made…read morean appointment with the sales rep. and was on my way. Well, I get a call from the delivery driver that the truck broke down on the day of the appliances delivery. Ok, I'm a truck driver and know that is used sometimes as an excuse to be late. Checked with his supervisor and is true. No problem, make an appointment for the following day. Waited 4 hours. No call, no show. I'm a little annoyed right now. Spent 2k at the store and not getting the professionalism as Homie claims. This comes after waiting a week for the appointment

We didn't make a purchase on our visit, we just came in to browse and the lady working was so…read morefriendly and helpful to us! She went above and beyond to explain lots of different options to us and show us things that weren't in the store that we'd have the option to order. They have a great selection on the floor room, but even more of a selection of items that can be ordered for you. We'll definitely be keeping them in mind when we're ready to make our decision.

Make sure when you enter this establishment that you don't need to use the bathroom because the…read moreowner said when I requested to use the restroom that they were not for the public use. Isn't the public the way he makes his money? I came in his establishment because I am in the market for several rooms of furniture. I am going to purchase several rooms of furniture but it will not be from his store unfortunately.

Great products, great service from the staff. You'll pay less than half of what big box stores…read morecharge. Maybe a little dent but the price makes up for it. Be sure to call before going there. I highly recommend Alpha.

Was able to repair my washer one day after contacting. Arrived within established window, with…read moreupdates prior to arrival. Great communication. Showed what the problem was and how to address in emergency. Cost was in line with expectations. Strong recommend.

I got back from the beach and ended up with two huge loads of wet clothing and a non-functioning…read moredryer. After hanging everything around the house I found Affordable Appliance Repair on yelp and received a quick response and a fair price. Mr. Coty came out in less than 24 hours and had my dryer working in short order. Excellent all around. Update:: had a major electrical issue last week and two of my appliances burnt out. My stove was 28 years old and no parts were available so I bought a new one but my dishwasher is still recent so I called Rod. He came out and fixed it for a good price. To top it all off, he's a real nice guy. Definitely knowledgeable and responsive!

Responds quickly, has fairly open availability, shows up on time and price is reasonable, I will…read moreuse him again

Excellent service at an affordable price. Very fast service and on time. Explained the issue and…read morerepaired quickly. Great Job!

Available and communicative! I've been having some issues with build up in my washing machine it's…read moreeven damaged clothes. They came out, took it apart and making it like new! Even gave my some suggestions on what to do moving forward to preventing build up in the future. Note:stop using Tide! Professional, affordable and friendly. Highly recommend!!

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

I would not recommend CLT Appliance\. After their technician lifted my dishwasher, my granite…read morecountertop became uneven and later cracked\. The company refused to take responsibility or help resolve the damage

Just got my first electric bill with my solar panels working wellllllll I'm not a happy camper on…read morethe bill is a renewable energy charge which last year I was charge any where from 80¢ to $1.04 guess what now I have solar I am being penalize my renewable energy charge went from a dollar in 4 cents in January $17 and some change for February duh something's wrong in this picture you want us to use solar but then you penalize this by charging and outrageous little charge if you don't have solar it's practically nothing and oh guess what the North Carolina utilities commissioner approve this tisk tisk tisk guess who he must be buddies with?