I got rear ended two times in 6 months and we took both vehicles to this shop for estimates on repairs and both times they were ultimately deemed losses. The first time I understood, the car was old. I had no problems with the service and returned to them again for my next car. I had issues with the service from the very beginning, some of which were also due to lack of coordination with insurance companies, but overall I did not like the shop's handling of it. Insurance sent over a request for a work order, but then erroneously cancelled it. I called to set up an appointment to bring in my car and G&C told me they could see the work order but it was cancelled. I set the appointment date and contacted the insurance to say the autobody shop thought this work order was cancelled. Insurance guy texts me back that it is uncancelled and then set me up with a rental car to start the same day as the appointment. Well, I went to the appointment a week later and g&c said the order had never been uncancelled. This ultimately is the insurance's fault I guess, but some sort of failure of communication between all parties took place, and I wasted my time bringing in a car to an appointment where they didn't have permission to evaluate it it. I left and got things straightened out-- brought my car back 2 days later, not a big deal, and the insurance approved the repair estimates. Then g&c increased their repair estimates, but it was still covered. Next g&c had to get a part for my car which took time. Then that part came damaged/not up to par. Great, thanks for looking out for me. They had to order another new part, which took like ten days to arrive, while my car is just sitting there and I'm still in a rental. Finally it came in and then they started to actually work on my car and suddenly they told the insurance my car was a total loss. This turned into a big ordeal where that insurance company had to tap out and we had to change to our insurance policy covering the claim, but during that whole process NO ONE from the autobody shop bothered to call me or reply to my texts for nearly two weeks. I specifically texted them for updates/explanations and was not responded to for days and days and then I had to call THEM for them to explain to me it wasn't just the cost of repairs that increased, my car was irreparable. This car was only a few years old and had 12k miles on it. I don't know what happened to it after, but I imagine it still had life to it, since it was still perfectly drivable. I don't know cars, but it probably sold well as a salvage car. Sus. Anyway, this shop kept my car for a MONTH AND A HALF, didn't communicate with me for the last two weeks, got paid to store the car while doing nothing most of that time, and wasted my time by not accurately accessing the damage. I am not someone who normally would write a negative review, but looking back I really am dissatisfied with my experience with this business and God forbid anything happens to my new car, I will not be returning here again. read more

Unacceptable service. Fixed the dent, but chipped paint to metal and gouged trim. The Good: ​Service was cordial initially. ​Timeline was met for the original dent repair. ​The Bad: ​New Damage: My Model 3 came back with new damage to the paint and window liner that was not there before. ​Suspicious Behavior: At pickup, the car was parked so close to a chain-link fence I couldn't check the driver's side. ​Zero Accountability: I have photos from drop-off proving the damage wasn't there. I showed them this proof. They ignored my calls for a week, and eventually said they would not help other than applying touch-up paint. ​I cannot recommend a shop that damages a customer's vehicle and then refuses to make it right despite photographic evidence. Avoid. read more

I used the AI "assistant" to set up an estimate. On my first visit, I probably should have known to jump ship when the woman working there was dropping f bombs before 8am. They took pictures & sent me an estimate. I was in a minor fender bender. They wanted to replace my rear bumper with an after market bumper & claimed that it wasn't cost effective to repair it. When I advised that my insurance company wanted me to go through the at fault insurance company, that's when it really went downhill. The at fault insurance company assured me multiple times that G & C had what they needed. No joke - I went back & forth between the two with each other claiming they "didn't know what they were doing" 5 different lengthy phone calls, plus my own insurance agent called them three different times. One was the day before my appointment to get it fixed and the at fault GEICO agent assured me they would contact G&C to make sure everything was good to go for my next day appointment to get the car fixed. I texted G&C three days before my appointment (after quite a bit of text communication) to see if I needed to bring the car earlier for better pictures or if they needed anything else before my appointment. I got no response, so assumed my appointment was good to go. I had a rental car reserved. When I showed up for the appointment, I was told it would be a few minutes. I then heard them say they were going to call GEICO and they didn't have what they needed. Really?!? 5 days & you can't contact GEICO for whatever it is you need? You can't call, email or text me back & tell me you still don't have what you need? I tried calling the adjuster that I had spoke to the day before that had assured me they were going to make sure my appointment was good to go and as I was leaving a message for them - I was informed by G & C that they were still on the phone trying to get "what they needed" from GEICO - then they proceeded to chat with whoever they were on the phone with about a different (Tesla Cyber truck) vehicle. I asked if I should just return to work and they could reach out whenever they got what they needed & the reply was: "I don't want to waste your time." I texted on my way back to work to please let me know when they got whatever they needed & never heard back. You already did waste a ton of my time. You didn't communicate. You didn't make an effort, nor did you seem interested in actually repairing my vehicle - which is fine but please be clear from the beginning that you don't want to do business with me. I had to cancel my rental reservation, which made it clear that G & C had not communicated with them at all anyways. I got an appointment with another auto body shop within a day that agreed to repair (not replace) my bumper instantly & helped me with my rental. They had zero issue getting "what they needed" from GEICO. If all you want to work on is Teslas, then only be a Tesla repair shop - please don't pose as an any vehicle insurance auto body shop and/or let incoming patrons know you are not interested in helping them from the get go. read more

This review is an at-fault driver insurance (GEICO) repair estimate process for a Tesla. I'll start with the positives. Pros: The staff was cordial and patient (somewhat). You can get an appt easily and promptly. You can always reach someone by phone. Cons: - Inaccurate hook. During my initial call with a male staff, he said it was the best to go with them since they are GEICO and Tesla approved, without mentioning the complications I experienced shortly after (detailed below). - Your interest comes last. Apparently they can adjust their labor rates up, and voluntarily reduce the GEICO approved OEM part rates included in the estimate of records, so the only loser out of this process is YOU. - Wasted time. Their process mentioned above was not explained clearly up front, leading to wasted time and starting over. Maybe this is how this process works?! Anyway -- it was confusing and a lesson learned for me so I'm sure it will help a lot of people here. read more

The whole process is through text messages. I was always updated on additional repairs after tear down. I worked with Stephanie. She was kind, helpful and I couldn't be more satisfied with her service read more

I will highly recommend this place for body work. They kept me updated on the arrival of my parts and how long it would take. The customer service is top tier . My car was done a week after my accident in which I am grateful for. They were able to answer all of my questions within a reasonable time frame. Stephanie is amazing as well as the rest of the team. Thank you so much G&C!! read more

I had what would be the BEST AUTO BODY SHOP EXPERIENCE in my life at G&C in Pacheco! Everyone there was so professional, knowledgeable, and courteous. They all exceeded my expectations! Stephanie was especially great at preparing an estimate, setting a very good price and keeping the repairs on schedule. They actually finished ahead of schedule which was great! My car looks great and I would very highly recommend G&C Auto Body in Pacheco! Thanks very much! read more

Geico directed me to G&C Auto Body as one of their preferred vendors after their first choice (Caliber) didn't want to repair my work truck. I highly recommend this body shop to anybody. Their customer service is just great. Nobody wants to be in a car accident but they made the whole experience as easy and flawless as possible. My biggest thanks to William who was above and beyond. read more

I brought my car to get the body fix, from beginning to end, their service was excellent. Casey was very friendly knows her job very well and very clear with her explanations on what is going to happen. They are great to work with. Highly recommend them! read more

I really do adore all of my coworkers. We are truly a team that cannot be matched. However, twice in less than a year two of my coworkers have hit my car while I was parked in front of my office. Too be fair they drive very large trucks and I have a small SUV and they just didn't pay attention. What ever the reasons are that they damaged my car, it was all an accident. I was referred to Bernal by my boss who said that this company did work for a previous "government agency" that he had worked for in the past. Bernal was recommended as being fast and efficient and fair. That was great news because I had gone to other local body shops and the price was reasonable but the wait time to get repaired was ridiculous. Bernal Auto could get me in within a day of my quote and the work done in just a few days. Both instances that I came in for my body work I was very happy. Fast and efficient is my number goal in life and Bernal met my needs. If this ever happens again to me, which at this point I'm sure it will, you know where Ill be going. read more

Management is bad they will not own up to their mistakes and try to blame it on you as a customer. I wouldn't return here if they offered me free service had to take my car back and forth because they messed up something's and blamed me for it than I take it to a mechanic and everything checks out Good. So many other places to go sucks I had to take the time out of my day to write this review but feel it's necessary to help others make their decision if you are happy with their work good for you, you lucked out wish I could say the same with my experience read more

I was sent to G&C Auto Body by my insurance company ... and I'm glad they did. Christy and Jorge are great to work with. They are warm, friendly, and knowledgeable. And they are great at communicating with the customer. I highly recommend them!!! read more

Went to this place about 3-4 months ago, they make it seem like they want to help you out and provide good service. But really they are trying to find ways to save themselves money in any way. Even trying to tell the customer false information like if it's not a direct impact to your wheel then you don't need an alignment. When even the most minor accidents can cause issues with your alignment/ suspension or steering components. They go ahead and even tell me more false information like oh it's not your alignment you need new wheels. Which I go ahead and buy new wheels, now the 2 right wheels are both worn out while the two left side wheels are perfectly fine. I go and call the shop, they just feed me bunch of lies and information just to get me to stop calling. On top of that I had to wait a whole week before they even remembered to call me back. I called them 3-4 times and each time they say they will forward the message which they didn't. I had to go and call them which just shows even more how much they are down bad. On top of that the bumper they fixed isn't even painted right, there's places on my front bumper that was missing paint/falling paint. They will lie and tell you what they want you to believe. Would not recommend this place to get your car fixed through insurance. read more

Everyone was so helpful and kind in my time Of need. My car was vandalized They not only fixed my car but Anthony took care of me as a human and customer and my car looks awesome now I thank your whole staff esp Anthony for helping thru an emotional time. I truly appreciate everyone's hard work on my car and I appreciate the compassion. My door looks brand new and they did a great color match and finished my car before it was supposed to be done. I would come here again for any future issues and am blessed to have had them help me with my car. read more

I had a great experience with G&C Auto Body this past week. I had the great pleasure of working with William Thompson. Will was extremely helpful, kept me in the loop with regular communications, was always available for questions, and was very honest. He made it simple for me to get my repair handled. When you're stressed about a car issue what you really want is someone like Will - kind, thoughtful, thorough, patient, and there when you need him. G&C also seamlessly took care of everything with my insurance company after my initial claim was submitted. I didn't have to do anything after my initial claim. My insurance company was the one who recommended G&C Auto Body and I am glad they did. I had not heard of them before, and now I know they are a wonderful family-run business and would not hesitate to use them again. Thanks again to Will for all his help! read more

Called. Asked if they did sun roofs and they didn't which is no big deal. When she suggested an upholsterer, I responded with it's the mechanics and she said well I could hang up on you now or you could call them. It's ok not to offer a service but you don't have to be rude. read more

Thieves in sheep's clothing is what comes to mind when I think of Bernal Auto Body. When my 2012 California Special Mustang was t-boned, I was tasked by my insurance company to get an estimate. I asked Walnut Creek Ford who they contracted with for body work. They said Bernal Auto Body. I was unpleasantly surprised upon my arrival and meeting Laurie Bernal, whose holier than thou attitude was immediately made me wonder why anyone would ever voluntarily enter this "Little Shop of Horrors". In between tirades, I was given papers to sign that I later learned contained a clause in the fine print that legally obligated me to pay $75 a day for "storage". I drove the vehicle there for an estimate and would have driven it back home with had I known about the extortionate "storage" charges. I could have gotten my Mustang a room at the Hilton for the same price. Laurie Bernal then told me to leave the car there so it would be available to the insurance adjuster. Following her advice eventually cost me nearly $3500. When I asked to take my vehicle home, Bernal Auto Body informed me that either I paid $3500 for "storage" or they would put a mechanics lien on my vehicle and sell it. #RIPOFF, #AUTOBODYTHIEVES ***PUBLIC SERVICE ANNOUNCEMENT*** Please don't ever take your damaged vehicle to Bernal Auto Body. I can't imagine why Walnut Creek Ford, a very good company, would have anything to do with Bernal Auto Body. In the name of customer service, I plead that they dissolve any business relationship that exists. read more

Bernals is the worst body shop I have ever encountered. My 2012 Mustang California Special was in an accident. Allstate insurance took over two months to decide to have the car repaired, and caused Bernal to do a few hours of inspection and damage estimates. In the end I decided not to have the car repaired and asked Bernal to tell me what costs the incurred so that I could get my car back. I was given a bill for $3492.16 for storage @$75 a day and three hours of labor @$89 an hour. What a ripoff. I expected to pay for the time they actually worked, but not to be ripped off for $3000. Don't ever take a car there...they are licenced to steal. read more

I just picked up my Lexus RX 330 from Bernal Auto Body, and I am compelled to tell everyone what a great job was done there to restore my vehicle to like new condition! Bernal Auto Body turned around my job in just 2 days after considerable damage to my rear bumper and left quarter panel resulting from a hit and run accident. Larry Bernal and his team of experts were professional from the minute I contacted them for an estimate to the time I picked up my car. They even had the vehicle ready up front at my request and my paperwork all ready to go. Plus I saved a few hundred dollars and weeks of wait time by using Bernal instead of the shop providing my first estimate. I would definitely use Bernal Auto Body again. read more

They did an incredible job with my Mercedes E350. It's like new. I was scared my car would look like it was in an accident. These guys did me right. Thank you Laurie and Larry for the great service. read more

Lauri, and her team are amazing! Repeat customer! Fixed my windshield and my mirror. Very friendly, respectful, and honest Team. Must have them for any auto repairs! read more

Awesome. Friendly, professional, honest. Someone had hit and run my car. Staff kept me informed as to what was going on with the vehicle and insurance. Upon completion of the body work, there were NO signs of any previous damage. Very stress free. Thanks Bernal Auto Body. read more

Thank you, Bernal Auto Body. Great workmanship and customer service! Laurie worked with my insurance company to get my car fully repaired to maintain the condition of the car. She goes above and beyond and fully guarantees her work. I reccommend Bernal Auto Body to anyone in need of bodywork and great service. read more

I've taken two of my cars for body work and I have always been happy with the body work performed on the cars. Larry was easy to work with and provided estimates that were extremely competitive, since I was paying for the work myself and not my insurance. read more

This is a HONEST and thorough body shop. I will never go anywhere else again. They are sooo detail oriented. My car had been hit while parked. They not only fixed the body work but determined a radiator support had been broken. Lauri dealt with the insurance so I didn't have to. Larry was understanding how much my car means to me and treated me and my car accordingly!!! Love Bernal Auto Body!! read more

Sadly after over 10 years of loyal service to Bernal Auto Body, I will never be using their services again. They completed a very sub-par job on one of our cars and refused to stand behind their work and correct the issue. It showed their lack of professionalism and abilities, resulting in a costly mistake to me for trusting them. read more

They did an amazing job with my car. Someone hit my car in the back of it two weeks ago and I took my car to Bernal Auto Body for repair. My car looks like a new car right now! Service is also great, everyone there is very professional and gentle. I can not be more satisfied and I definitely recommend their service! read more

Recently we wanted to repair our nine year old CTS that had come down with a bit of parking lot rash. Lauri and Larry were totally professional. They restored the scrapes and blended the new paint invisibly into the old paint. Since the paint was "diamond trim-coat" this could not an easy task. They were true to their timeline and were great communicators. So often, businesses will over promise and under deliver. Not these folks. It is a pleasure to deal with people that take pride in quality workmanship. A whole hearted recommendation for this shop. read more

Don't come to this place, the owner doesn't know how to talk to a costumer. She has some serious problems.

I brought my 2017 SIlverado by because the tonneau cover I had just bought had swirl marks in it so the dealer had me go out and get an estimate. I met with Larry who took a look at my top and told me that the swirls could be removed so he sent me an estimate via email. Weeks later, the dealer sent a check directly to Bernal Auto Body and I dropped off the truck on 11/13/19 where I turned my keys over to Larry (he told me it would be done in 3 to 3.5 hours). True to his word, I came back and it was ready. The top looks fabulous. From beginning to end, this shop was professional, customer-service oriented and delivered my truck in the time frame they quoted. Thank You Larry and team!!!! read more

Got estimate from Bernals and was moving forward.My insurance company gave a little higher estimate Lori said they would stand by there estimate but when I went to drop off my truck they adjusted there estimate to amount insurance estimate was .I talked to her about this and it wasnt a very significant amount but Bernals saw a way to jack up profit.Unfortunately for them Im the wrong guy for that and consider what was done as dishonest.Never give this place your insurance estimate ..bottom line is they dont stand by there estimate..She kept talking about possible hidden costs too..its a tailgate and bumper Threw up a red flag for me not much hidden there .Ill never go back do not and will not recommend Bernals auto body.Youd think 3400.00 for a tailgate and bumper would be more than fair but they saw opportunity to sqeeze another 175 out of it ..lol crazy..If a business transaction starts out bad and untrustworthy ..My experence is it just gets worse as it goes ..Don't bother with this place Too many other body shops that do what they say .Pay attention if you do go here to the numbers before you sign ..Thats what I did and caught them read more

Bernal Autobody did an exceptional job on my 2012 Hyundai Sonata. Larry and Techs really pay attention to detail. The customer service was great. The amount of time my vehicle was there was on point. Thank you to Larry, Lorrie, and all the techs over at Bernal Auto Body. Keep up the good work ! read more

Talk about service! This family owned and operated business will move mountains to make sure you're completely satisfied with the work they do and the price you pay for the bodywork. The competitors in the area will easily charge you $500-$1,000 more and treat you a fraction of how well Bernal Auto Body treats its customers. I've had my car serviced here on three separate occasions: when someone had rear ended me; broke in through a window; and when I scraped my car with a bad parking job. Each and every time I went to get a quote or have work done the level of service was the exact same. You won't be sorry you drove out to Martinez to check this place out! read more

Larry and Lori were very friendly an accommodating to my needs. Very fast service and I will use them again. Great job!

I AM one happy customer with the work Bernal did for me on my Bumper 5*'s Great family business Great customer service Great work Even got a car wash....... Thanks Larry and Family I will be passing this info on to others as well J.Barnes read more

So glad I found Bernal auto body shop! I was rear ended and my insurance company wanted me to send in photos of the damage, but most of the damage was done under my car, which I couldn't really take photos of. Bernal told me they would be happy to put it up on the rack and let the insurance adjuster come out and really get a good look at the damage! Mike's wouldn't do that, and I asked! After I dropped off my car they offered me a ride home too. The customer service was exceptional. Thanks Bernal for putting the customer first! read more

I have used Bernal at least 5 times over the last 20 years. They were originally recommended by a trusted insurance agent. I cannot say enough good things about their customer service, attention to detail and making sure you are satisfied. I have found their pricing very competitive. They will go to bat with your insurance company if the company tries to short change you on the correct repairs, not the cheapest repairs for them! read more

Great people, fair prices. Color was a little off. One of the few body and paint shops that can do large RV projects read more

We have needed our cars repaired and one is a Mustage my husband just loves. Thanks to all the people who work here, it is in wonderful tip-top shape, Love these guys! read more

I recommend Bernal Auto Body for professional auto painting services. Over the last few years they have performed four repair jobs on three of our cars. Each time the work turned out looking really nice. In our experience, Larry Bernal and his crew do expert quality painting work, with even coating and accurate color matching. If you live in Contra Costa County and are in need of auto body work, give Bernal Auto Body a call. read more