I talked to customer service on the phone two weeks ago. They were unwilling to fix the situation…read moreand clear not as apologetic as their Yelp and Google response suggests. I think they are really misleading.

Wonderful climate controlled units. Even when there was heavy smoke outside, the air in the unit…read morewas clean.

I've been using this storage for 3 years and it's been just fine for my needs. Yes, access to my…read moretrailer is very limited, especially in the winter time season. But I am okay with that and I knew that it was going to be like that when I first brought my trailer. There was one time in the 3 past years that I needed to gain access to my trailer during off hours and the guy was very accommodating for me. It's been a good experience for me so far and the guy that runs it has always been nice. Location is great and I would recommend him if you don't need 24 hour access.

**Post review experience: So, they were nice enough to refund out money, but still can't justify…read moremoving them to a 2 star. I suspect this storage facility would work for people who don't often use their equipment. If you don't care about actually being able to retrieve your storage item, this is probably fine, but if you actually like to use your trailers, etc. better find a different place (I would recommend AA Wholesale in Erie ($25 a month for popup trailer). Owners seemed nice and accommodating to begin with, then after promising us that we would always have access to our trailer (at worst, they said, just give them 24 hrs to call ahead) they disappeared for three days (in the middle of the summer, when people actually USE their trailers) with no backup plan to open the lot for their customers... We called them 48 hours ahead of time, but they weren't concerned. So we spent our vacation days waiting for them to come home from their vacation. When we finally got ahold of them, they made sure we knew we were infringing on THEIR vacation. Worst, laziest, irresponsible business owners I have run into in a LONG time...

I paid Rocky Mountain Storage on the 1st of October and left on October 3. I was on the lookout for…read morea check thinking that my stay would be pro-rated. I finally called and was told that they do not pro-rate. I have dealt with other storage lots in the past and this is the first one that I have come across that has you pay for a full month with no refund.

This place is so clean, very safe, great security and the staff here is amazing. So friendly and…read morehelpful and available to answer any questions.

Read the contract very carefully before signing. They are not interested in working with you.read more

I reserved a unit online and received a confirmation email about my reservation. Upon arriving at…read morethe facility they were closed by 4pm on a Saturday 10/2. Their hours are listed as open until 6pm. After hauling a trailer from California I was a bit annoyed at this, especially since they would not be open the next day (Sunday). I called and left a message inquiring about my reservation, to let them know I was unable to check in since they were not open, and asked them to return my call when they could. No response whatsoever 3 business days later. Super unprofessional, terrible customer service. Take your business elsewhere. I recommend StorQuest in Lafayette instead. They were able to accommodate me same-day and even stayed open a few minutes late as I had arrived at StorQuest 20 minutes before they closed for the day.

Staff is very friendly, but trying to get a refund due for a payment that was made for months…read morebeyond my service contract terminating has been utterly frustrating. ENDLESS back-and-forth, with mentions that a check is being sent (..it's not), always friendly but unfortunately they can't simply issue a refund on my card. I would avoid for these predatory billing issues that I'm experiencing. Yikes!

I got a small storage in Boulder, CO ....I sent them a check for 6 months , they confirmed receipt…read moreand 2 weeks later i get an automated email and text saying my account is past due ... WHF ?? Plus my rate i was told it can randomly go up FIVE TIMES ?from like $20 to $100 a month ...

Overall, I was very happy with this storage facility. It was clean and functional, and the admin…read moreprocess was straightforward. The initial discount on the first month also made it cost-effective. Nevertheless, I received a price raise of $30 for my 10* 10 box after 5 months. It came in the mail to my parents while I was overseas (I never received any communication by email). For this reason, I wouldn't use them again. That price increase in such a short amount of time is beyond inflation and felt misleading. I hope they reconsider this policy because otherwise, I was satisfied.

Storage is storage, right? Nope, not with Empire. With this company I felt incredibly well treated…read moreand very safe to store my most precious possessions. The owners are detailed, and kind, and the facility is new and beautifully clean and well maintained. They're really incredible people which makes all the difference.

I've always chosen Dillon Road Storage for all my U-Haul rental needs. They are usually not too…read morebusy and I'm in and out in about 10 minutes. The place is very clean and the staff is friendly.

Trigger warning! WARNING!!…read more I had an appointment to pick up my U-Haul trailer, for a three day rental. I was called 24 hours it in advance and asked to come one hour before closing. The business was not prepared to deal with the amount of customers that were present at the same time. When I showed up one hour before closing, all the parking spots were taken. So I pulled as close as I could to the east side of their small parking lot. I went in, I sat down and waited my turn. As Soon as the receptionist finished with her client, the male client left, and she started with her next client, female. Then he(the client whom just check out) returned, asking who drove the vehicle that I was in. I told him that as soon as I could that I would definitely move it for him, because there was no parking Spaces available. He started yelling at me, then someone else (female client) started yelling at me, then the people behind the counter stared yelling at me. Just to be clear I was the only person that was light skinned and blue eyed the entire building. I had to endure such a racial slurs says "white bitch"& "Privileged white bitch". I was told by the Male worker I was being Berate, for standing up for myself. I offered to move, which was denied. I offered to back completely out of the area, which was denied. Eventually the Male client who was screaming at me in the parking lot left. Before he left, he screamed at me. Calling me 'white' and other things. At this time I'm just stunned. I parked and went inside to ask the manager what the next step was. He told me that they refuse to do business with me. A female, being yelled at by a man and woman in the parking lot. I would like all the none Prejudice individuals of our community to understand that this is not a place That I would do business with. I'll pick up my U-Haul from anywhere else in the area except this place. So, what happens when, one person has no pre judgment, and the other does. ---- Update: Your response is just as I thought it would be. I'm still not interested in doing business with you.

Very nice people and nice facilities. I had a couple propane tanks filled. Price was ~$6 a gallon…read more- seems reasonable considering there are fewer and fewer places that provide the service.

Rude, unprofessional staff. The Propane refiles are the most…read moreexpensive in the area. I go out of my way to not use this place.