Couldn't do what I needed but passed me along to someone that could help! I liked that they took…read morethe time to help even though they weren't making a dime on the job! Customer service-----WHAT

These guys are absolute pros! They came, analyzed the issue, opened the lost-code lock to my panic…read moreroom and reprogrammed the lock all in Flash-level time. Very reasonably priced, too! 10 fingers up!

Prompt response to request to replace malfunctioning door lock; very courteous and professional.read more

Igor was friendly, punctual, and professional. He was able to provide us with quick service. We…read moregreatly appreciate the help!

Jay came late on a Sunday night, price was great. He saved me money with his knowledge of locks…read more Highly recommend!

I called for help as our door from the garage into the house just stopped working for no apparent…read morereason, I called these A-Tri-Couny Lock. Fast professional service. He fixed and cleaned up any debri and Wes on his way. Nice guy, nice company. Would use again.

After moving, our grandfather clock would not start running. I called a few clock repair companies,…read moreone had a voice mail box that was full, Another never responded to an e-mail. When I called Charles Whalen, he answered his phone, listened to my request & told me some one could come out within a week. (I thought, 'yeah, right!') He called back in a couple days & said if it was convenient Alex would come over that afternoon. He advised me of the $ for a service call & $ for milage which I thought to be reasonable. Alex arrived within the scheduled time slot. He was polite & knowledgable. He told us he had a locksmith company & he has been training with Mr. Whalen for more than 3 years. He checked the clock, explained what caused part of the problem (movers laid it down on its back). He cleaned, oiled & adjusted everything. He stayed while the clock ran through a cycle, made more adjustments. He stayed until the clock ran through a complete cycle without any problems. I was impressed with his commitment to providing good service with a repair that addressed all the issues. The total cost including the repairs was more than reasonable. I have other clocks I will be sending to Mr. Whalen for cleaning & repairs. I would highly recommend them.

From the owner: Since 1984 A…read moreprivately held company in Willoughby, OH. it was established in 1984 and incorporated in Ohio. We specializes in Lock Installation. Give us a call and we will be happy to help you!

Great Place. The only place that had my unusual key. Great prices. Fast friendly service.read more

I had a key car fob programmed at this location before. Because of COVID-19 they are telling…read morecertain people that it cannot be fixed. I went to the dealership, paid more money, but was treated with Respect!

I called Sam's Locks yesterday morning. Michael showed up and re-keyed one cylinder lock and one…read moredoor knob lock. I asked him to repair the loose doorknob. He said no problem. After awhile, noticed he installed a new cheap brass looking door knob. I asked him why and he said the old door knob was "no good" and that he couldn't repair. After finishing, he gave me an outrageous invoice for $300 For only 30 minutes of work. He said to write the check directly to him and Not the company. Very shady and dishonest cause I was quoted differently over the phone. When I asked why the high price, he said he would remove the new locks and leave. I gave him a check made out to himself, Michael Verbitsky, not the company. He said that he bought Sam's Lock & key and he was running the business now. I would Not use Sam's Locks again. Do yourself a favor and call someone else. Dishonest and shady!

Michael came out to my residence under 24 hours. Very friendly and very professional. Reasonable…read moreprice for a new lock on my house.