Answering the question to "What could improve? I've spent a…read morelot of $$$ at Guitar Centers over the years, but I'm very disappointed in my experience at the Spokane store. There were two employees at the front counter when we came in. They didn't look up, didn't great us. We wandered around the store for about 10 minutes trying to find what we came in for, before an employee on his way to somewhere else casually greeted us as he walked by. I had just found one of my items. Then I had questions about trying to find The proper springs for my Hoffner B-Bass guitar. At that time, the only person around was at the front desk. He knew absolutely nothing about bass guitar strings-or Hoffners. And when he didn't know the answer, he told me that "Any of the strings would work"! This was completely unacceptable! Going to buy them from Strings By Mail and won't be visiting this location again.

listen, I agree that selling your gear or buying your gear through a third-party is never great…read more But try selling your stuff on Facebook, eBay or reverb . Com. People to stuff you every single day. These are good employees great and just happy people that are willing to sell you store provides. I started taking brace lessons and my instructor.Lyndon weeks is awesome. Great dude with a great professional background overall just a good place to go practice for a few minutes. Look at sales and just enjoy time with like-minded people.

went in for bow rosin. owner was helpful to me but more interestingly was extremely helpful to the…read moreteenager with a broken saxophone before me. he went out of his way to try and make an easy fix. when it was apparent there were more issues due to neglect he worked with the kids schedule to get the job completed before his recital. while i was only there for rosin i got to see a great interaction that tells me a lot about how they do business

Excellent service. Very knowledgeable on instruments and great prices. They helped set my daughter…read moreup to rent a violin and we are very pleased with their service. It was worth the drive. Going to rent a saxophone for my son next. I grew up playing the flute and going into the store and talking with the ladies brought back the excitement to join a flute group. They have many fun activities in their store to get kids excited about music. Very pleased and will continue to go to their store for any musical needs.

5+ Stars. The Team there are professional, knowledgeable and honest. Whether you are looking at a…read morebeginner, intermediate, or higher end instrument, I would recommend shopping there before considering a big box retailer.

Great guitar shop! Very nice and professional. They did the BEST setup on my Gibson Hummingbird. I…read morehighly recommend these guys! Thanks so much ! -Dallas Guier

Great service! Really neat store lots of great instruments to see! My wife had a bow worked on…read more Great price awesome craftsmanship

From the owner: Violin Works brings with it over 30 years of experience assisting string artists express and share…read morethe music that moves their spirit. Violin Works intention is to provide the finest tools and restoration services available with a reasonable investment, so that either the aspiring student or the seasoned professional will be able to possess an instrument that will allow the Music that is in Them ....Expression!

Nice try, you had my gear for many months AND I provided ALL of the replacement electronics which…read moreyou also did not return to me. I am considering small-claims court for this. You have an opportunity to correct this matter and possibly receive future business from me, otherwise I will tell all my musical associates to avoid NW Music as well as pursue other legal remedies.

I went to your store on 2-13-24 in the morning to get a Taylor cleaning product. Walked in the…read morestore and was not even acknowledged by the two people behind the front desk. One was having a personal conversation with two men at the front counter. The other was just sitting there. Myself and my husband were walking around the store looking for the product. The entire time the workers were carrying on their personal conversation. I found the product and went to the front counter to pay. I stood there and both men still carried on their personal conversation as if I wasn't there. I finally said "can I pay for this?" He turned and looked at me like I was bothering him. The only thing missing was an eye roll. He never stopped having his personal conversation while I paid. If this is your service I will never go back to your store for any of my needs.

I happened to be in Spokane on business with a few hours to kill. I decided to go to a music store…read moreto ask a few questions about the different digital pianos and get some recommendations for a purchase. On the way to the music store, I passed this piano dealer and decided to pop in here instead. Even though I wasn't buying (I even told them so), they patiently walked me through some different options and discussed the pros and cons of each. I was impressed with their friendly customer service. Thought I'd leave them a good review because they were so kind to a non customer.

This place is one of those specific niche store. They only have grand pianos on display as far as…read moreinstruments. A plethora of piano books of all sorts. Friendly staff-older generation so gentleman & woman manners would go a long way. No punk kid personalities please & thank you. AND a piano that Elton John played a couple of times supposedly worth 180,000 some dollars O.o

Appreciate you!!! Excellent moving of my great uncle's upright piano to my aunt's house, then…read moremoving my grandmother's baby grand piano to my house! Gave us a deal for a two-for - and did an amazing job. These are OLD pianos that are family heirlooms and they did an incredible job. Very grateful! Highly recommend. Thank you Walt and Dan!!

Rex was great to work with to give us an estimate of costs. The office staff is very courteous and…read morehelpful. On Moving Day we had awesome movers; Santi, Jacob and Marion! They exceeded our expectations and we will recommend Dan the Moving Man to all of our family and friends!!! Thank you all so much!

Jonathan tuned my piano and it has never sounded so good. I highly recommend him.read more

I have an uncommon make of piano, a Fandrich vertical with a unique custom action. Despite its…read moreunfamiliar mechanical workings, Jonathan treats servicing it as "business as usual," consulting with the manufacturer when necessary for plans and parts. I am grateful to have a technician of Jonathan's caliber serving Okanogan county, and recommend him without hesitation.