Shout out to Japhed. He fixed my iPhone. The store is in a very convenient location in downtown…read moreIssaquah next to Mack''s dim sum. Love this store. Thanks!

Customer service was friendly and personable. Japheth was a joy to work with and got my iPhone…read morescreen fixed quickly and for the estimated price. I fully recommend. My family also has brought multiple items here for repair and recommend this shop as well.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

The owner is amazing!! I highly recommend this place to come fix anything you break they are quick…read moreand VERY friendly and professional!! Tell them that the crazy lady sent you 10% discount! This place is amazing! Very honest with all the questions I've had and is very knowledgeable!! Don't stop at go and don't collect 200$ come see my man - Kunal! He's the guy to go to!

!!!​Never EVERRRRRRR bring your phone here! They are beyond HORRIBLE. My phone broke. Needed it…read morefixed. I was quoted a cool low price about $40 cheaper than others. They didn't tell me my price was going to be so low because I wasn't getting the right screen for my phone. They put on a regular LCD screen which made my phone screen yellow (nearly impossible to use in the day), fingerprint sensor unreadable & I'm unable to put my phone on speaker and have a Convo. If they would have told me I I was getting the job for cheap because they were using the wrong product (My phone required an AMOLED screen), I could've made the right choice for me. I could've visited another repair shop in the mall and paid $120 to fix my screen the right way instead of having to buy a new screen online for $120 and now paying more. I asked why the back of my phone wasn't glued back right, they tried to blame me for it, that I dropped it after ... Which I never did when it was in my purse and then my night stand. Never out of my bag. THEN when I mentioned that they used the wrong things and asked for them to make it right they said "our supplier doesn't carry the screen replacements for the AMOLED. WHY WOULDNT YOU SAY THAT FROM THE START?!?! There's better places to get a better job done at the mall. Keep it pushing from this kiosk!

Great pricing, fast services, reliable, with high quality. I had researched 5 places before I found…read morethis business, it was noted as the best phone repair shop in the entire 20 mile radius.

Raina fixed my Puget Sound saltwater infused 12pro max at her Bellevue location a couple summers…read moreago. I recalled how impressed I was with her friendly, straightforward, no nonsense service and I was confident I would call on her again if I broke my phone again. Well, I did that recently-broken glass screen and charge port 90% inop. Took it to her at her new location in Burien tonight and it's all fixed up again. Same great no nonsense service and a pleasure to deal with. I recommend Payless. I'm making it my go to.

Recently went to a bbq for my friend birthday and my phone fell out of my pocket and cracked the…read morescreen. Phone company sent me here and they were great and had my phone fixed earlier then they said would be done. Also followed up with me after to make sure everything was working well.. If you have an accident like I did bring your phone here to get fixed

I don't write many reviews, save for a few glaring examples of either that the business is…read moremischaracterized, or it is extraordinary. In this case, it is the latter. I could drone on about what they fixed, etc., but the fact is that in my nearly 25 years here, I seldom get this kind of service. Every person there is great-respectful, honest, and sometimes even funny. They actually communicate with you and tell you usually within a half hour how long something will take to fix. And here's a shocker for Seattle, they'll tell you if they've encountered another problem that may take longer/and or that it wouldn't be worth fixing. The bottom line is, if I could build a large company that fixes devices, I would start with Jet City as the model, and build every store exactly like it. A successful organizationIt starts with the people it hires. They have that locked in at Jet City. Erik Oh, and btw, they have a bulletin board where you can tack a sticky note about how your phone/device got broken. It's ok to fib about it. That makes it funnier.

OMG, I CANNOT STATE ENOUGH what a gem this guy and his business is!!!…read more Dummy me dropped my phone today, no visible damage except for a crack in the backplate, but it worked fine. By 10pm I noticed that the phone wouldn't charge anymore, not through wire, not through wireless charging. I am a business owner and I need my phone all the time, so I was pretty freaked out. We looked around and found this guy, iDriveToYouFixIt, apparently open until 11pm. On a FRIDAY NIGHT, at 10.30pm, this guy drove across two neighborhoods to meet me at my house. Grabs my phone and goes to his car, opens and diagnoses it on the spot, comes back and let's me know that just a little contact to the battery had fallen off. Not a broken battery or charging port or anything worse as I feared, but just this little thing. So he goes and fixes that right there, clears out some gunk around the front camera (that had apparently built up from a previous front glass repair at a crappy repair shop), cleans up the charging port while he's at it, and replaces the back plate with a brand new one, all within 45 minutes - and hands me back a fully functioning, in fact improved phone and then charges Uber Reasonably!! Instant fat tip, instant mega appreciation, and 5 star review. I couldn't tip as much as I wanted but trust me, I'll leave 5 star reviews everywhere and drum up his business as much as I can and make all my friends and family use his service, he deserves it. What an amazing service. And on top of it all - he is THE NICEST GUY! Friendly, kind, humble, and moreover, super competent. I cannot praise him enough. If you have an issue with your phone, please use him. Thank you for your amazing service, Kendall (I hope I didn't butcher your name!) Bextewarî û serkeftinê ji we re dixwazim.

Kend went above and beyond my expectations! I have an older phone (iphone SE) that had some…read moresentimental photos on it that I could not access due to an unresponsive touch screen. Kend not only had the part in stock, but also fixed the home screen button which had been non-functional even when this was my primary phone

I spoke with them over the phone, and they told me to bring my phone in for a backup and wipe to…read moreclear a hidden bug for around $34 to $43. They said they had a Samsung system that could handle the backup and save my apps. When I arrived, the employee made me explain the situation two or three times. Once he saw he wasn't getting his way, I just handed him the phone and showed him a screenshot of the issue. His entire attitude shifted, and he completely went back on what was promised over the phone. He ran a quick scan and claimed he couldn't do anything if the bug wasn't happening right at that exact moment. We all know bugs don't appear on command without spending actual time with a device. He refused to perform the backup and wipe service I was ready to pay for, completely wasting my time after telling me to come in.

Broke my phone screen. I have used JetCity before and was…read morehappy with them but this was a bit closer. Made an online appointment but still had to give tech my data when I got there. Tech said come back at 2pm so I did but he then said come back at 2:30 so I did. Still had to wait a few more minutes. Tevh pushed insurance REALLY hard but I declined. They then dinged me 2.5% since I used CC which was $10 n that put them even moneywise with a 1 hour JetCity repair(this one was 4 hours). Oh! I was almost home n noticed S-Pen was missing so I had to drive back n got home 4+ hours from start to finish. Oh well. Hopefully I don't have to go back... FM

I desperately needed help after riding over my Macbook Air laptop with my power wheelchair!…read moreFortunately it'd been lying face up on the floor, so just the screen side was toast. And even more fortunate, I live only blocks away from A-Solution Repair Shop, who by-far had the best reviews of repairs in Western WA, let alone downtown Renton! And fortunately again, An had a Macbook Air screen that fit may laptop. In a couple of hours and for a reasonable cost, I got my computer back & working like nothing had ever happened. Well, the computer's top & bottom are different colors but I think it looks kinda cool and definitely unique and it's a reminder to me to be more careful with my toys. An was, as others have said, super helpful plus he has a great sense of humor!

Great guy and was upfront about if my iMac was even worth repairing. He has a lot of monitors for…read morereasonable prices and will use him again.

I've been in here twice to recycle batteries. I think it has been the same person both times. He is…read morevery helpful and attentive. Today I brought in a battery that was busted and he was kind and honest enough to tell me he'd have to charge me to return it; however, I could go to another spot that would take it for free. That's what I call service. Thank you!

The manager was of great help today. I originally thought I was sold a dead battery but he…read morepatiently and generously showed me it was in fact a problem with my camera. I deeply appreciate his help and his store. Thank you

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​