We purchased a boat from OLM 3 years ago. We have used them for pick up/drop off/ storage/…read moremaintenance and repairs for the entire time and we have ALWAYS been very satisfied with their service and pricing. Chrissy has always answered our questions and the whole team at OLM has been great to work with. We have a lot of options for services in our area, and OLM is not the closest, but we will always use them! We know that our business is appreciated and that we can rely on them for everything that we need. We would highly recommend them to everyone that we know!

We had an awesome purchase experience with Oneida lake Marina. Chrissy and Ron were great. We got a…read moregreat deal on a beautiful boat (with so many extras (from life jackets to a full tank of gas!) and we know that if we ever have questions we can reach out to them.

I have a Mercruiser powered boat with a stalling problem. There was a Mercury sticker on the door…read morebut it turns out they're not an authorized dealer. Paul White the owner insisted that he had vast experience and could fix it. Charged me $700 for the "fix". I got the boat back and it ran poorly with zero improvement. Refused to make any adjustments to the bill.

Pirate's cove is the greatest. It's VERY clean, VERY quiet, EXTREMELY professional and an…read moreOUTSTANDING place to keep your boat. Paul, Patty and Taylor take pride in their marina and it shows with the service they offer. We were at a marina on Oneida Lake for years but the river is a completely different, relaxing, experience. The weekend entrainment at the Docks is always relaxing when docking and a great way to end the day. I couldn't ask for a better boating experience.

The crew and management are fantastic…read more Great place to have your boat serviced. Diesel or gas available via credit card. Winter storage great Even better is to Transit for a night or two. Great facilities. Family and dog friendly.

A deer came running off a hill into the driver's side of our 26' three week old Cadillac Lyriq on…read moreChristmas Eve. Fortunately, no one was injured, but we did have damage. The Crest Collision Department provided excellent customer service. Car repairs can be stressful, but Fabian, in the Collision Department, and Art, in the Parts Department, made the experience much better with their positive attitude and consistent communication. We received update calls from Fabian on the progress of the repairs, which we greatly appreciated even when they were still waiting on a part. It was a great comfort to always know what was going on with our vehicle, and for that peace of mind alone, we would absolutely recommend trusting Crest Collision for any car repair needs. We were pleased when we picked up our car to see the beautiful job that they did repairing it.

Art Wiley in the parts department was supper helpful and courteous in finding a replacement tire…read morefor my 2025 Optiq. We got a non-repairable sidewall puncture on I-90, got towed to a tire shop that didn't have the correct tire in stock, and Art was able to get one for us in 3 hours. Couldn't ask for a better response. Thank you /art.

I hate to let one bad review cause people to avoid Snug Harbor. In the past 3 years much has…read morechanged and definitely for the better. We have had our boat here for at least ten years and the changes during the last couple of years have made us very pleased. The staff is very nice and responsive if we have questions or a problem. Our boat never leaves anymore, as they now take complete care of our servicing and storage. Very happy there!

Snug Harbor Marina is located on the Erie Canal about a mile east of Oneida Lake. Not a good first…read moreimpression. We made reservations for a transient slip for three nights and upon our arrival, the sole employee on duty was not expecting us. We told him the slip number that we had been assigned over the phone when we made the reservation but the employee did not know where in the marina the slip was and he was obviously not familiar with the numbering system of the boat slips. This employee was doing it all: running the office, running the fuel dock, assisting arriving boats, etc. Since the slips are not numbered so that boaters can see them from the water, the employee walked around the marina until he found our slip and then directed us in. The slip we were assigned to was WAY to small for our 28' cruiser (we gave them our boat length upon making the reservation so I'm not sure why they assigned us to a kayak slip). He found us another slip but after we backed the boat into slip #2, tied her up and connected our utilities, he came over and told us we would have to be out of the slip in the morning and would be reassigned another slip. (In the end, we never had to move). We were not given a key to the restrooms or showers because he didn't have any left (we did get a key later in the evening after walking back to the office and asking again but it was taken away a day later - a day before our departure). We were not given the Wi-Fi password or any other info we tend to get upon check in to a marina. People on the boat two slips away played their loud drunken music all night long the first night we stayed. Docks are old and need updating and repairs as does the power outlets at the slips. Bathrooms and washrooms are in major need of an upgrade, similar to an old campground restroom facility. There were ants all over the floor when I was using it. Not sure if they monitor the VHF radio but I tend to doubt it because I did not see or hear a radio in the office and the sole employee wouldn't have had time for that anyway. Ice is available here but no on site store. The marina has an old wash room facility but the locals told us not to use it because the water fed to the washing machines stinks. This marina is close to a variety of restaurants and also near two beaches and an amusement park. There is Uber service. There are no security gates and I observed no security measures in place at all. The marina is well protected in its harbor from the wind and waves. They definitely do not enforce quiet time hours here. The best part about staying here were the other boaters we met during our stay. All were very friendly. We made new friends here.

My wife and I went to Tony Rotella's shop today for a NYS Inspection. Checked in at one of their…read moreservice desks without any waiting. Very nice guy took care of us quickly and showed us the comfortable waiting area and he explained where the bathrooms were should we need them. Not long thereafter he came over to the waiting area to let us know that we were all set. We checked out with the same nice person (I should have gotten his name) paid for the inspection, and we were on our way. Both my wife and I were pleasantly surprised at the clean, comfortable waiting area, the large show room, and we observed that all staff were friendly and they obviously like working at Tony Rotella's. One of the most important things in any business setting is a great culture and they obviously have one and it shows. One other thing I wanted to share that I witnessed while waiting. I overheard one of the staff members on the telephone with what must have been an insurance company. This staff member was in a deep "professional" debate with the insurance company trying to convince them to pay for more for a body shop repair, so the customer didn't have to come out of pocket as much. It was nice to see one of Tony Rotella's staff members fighting for their customer's best interest. He was also very nice in how he was presenting his case, yet firm as well and would not back down. If I'm ever in that scenario, I want a guy like that fighting for my best interest as well. If we ever need body work done (and I hope, we don't) there is no other place I'd bring our car than Tony Rotella's after what I witnessed this morning. We'll also come back in the summer for new brakes and new tires as we've heard from several friends that they are great with that type of service and the pricing is very good as well.

If you're looking for truck accessories or scag mower- look no further! Great service and the staff…read moredoes what it takes to ensure excellent customer satisfaction!

I brought my 2023 ultra Limited to Universal Sales to have a new Rockford Fosgate head unit and …read more This was June 14, 2025. I was told I'd have it back by the end of the week if they had to order parts the week after I finally picked up my bike August 15, 2025 two months later scratches all over the place I now have a check engine light an ABS light, and a traction control light. and neither my fuel or volts gauges work at all, and for the new head unit and speedometer was almost $8000 and now I have a problems that I have to take it to a professional to figure out what screwed up on, because he held it at the end for so long because he was trying to figure out what he messed up. obviously didn't figure it out and just sent bike off with me to figure it out on my own. As you can guess I will never bring another bike to this place or recommend anybody brings their bike here if they want it back in any decent shape at all

I have several years experience with Universal Sales and mostly around NYS Inspection. I purchased…read morea new rear tire for my Triumph Sprint and they did a great job of mounting and balancing it for me. The cost was average for a new sport bike tire (which is not cheap) but they did the job for me and didn't hold me up. The shop is fairly busy so I was pleased at the quick turn around and service. "Universal Sales" lives up to their name as the showroom has quite a variety of cycles for sale. Lots of Harleys but also some other bikes that all appeared in great condition (used).

Best Shop in town - I've been servicing all my cars from Audis to Volvos to Subaru's at Butch's…read more since 1980! HONESTLY the most reputable business I have ever worked with

Always the best with Butch he finds and fixes the issue the first time you come in.read more