Last week my husband and I reserved a boat. We were excited to have a nice afternoon ride on a hot day. Packed all our gear and our dog. Arrived a few minutes early. Only to be told they don't have a boat for us. They apologized for over booking. After reading the other reviews, I think it was a blessing in disguise. Needless to say we'll never go there again. read more

We reserved a pontoon boat for the day (total of $550 with taxes and fuel surcharge). When we were escorted to our boat, our mouths dropped. It was called the party barge. Apparently there were too many party's on this boat. Every single cushion on this boat had huge tears in them. The boat was wet, full of spiders and moldy. We were told when we got there that we could only go 4 miles out. Also, none of the gauges worked, no depth finder, trim gage or radio. It was embarrassing pulling up to the Tiki bar with everyone staring at this boat that looked like it was falling apart. We have rented boats at Swan Bay in the 1000 Islands for less money and they were very well maintained. Proof is in the pictures! The only reason why I am giving it one star is because the staff was courteous. read more

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I too had a terrible experience with them in 2020 when my boat was deluged and unable to be moved on our week vacation there. i tried for days to get a hold of them to tow the boat since they were the only ones in town offering that service and finally at the last minute got a hold of them. they took the boat to their facility, thankfully my insurance covered the tow which was not cheap. we needed an estimate for the insurance company and they did provide one and then were told to proceed with the work. for whatever reason they were not able to complete the work before closing up for the season so my insurance company paid to have the boat winterized and stored there till spring. Spring comes along and they finally "fix" the boat. we went to pick it up and it looked like it had just been dragged out of the water, filled with the same mud and debris it was towed to them with. we just wanted to get the boat back into the right state so we reluctantly took it. after a laundry list of repairs and replacements to the motor you'd think the boat would run? when we went to start it we were astonished to find not only did it give problems starting but when it did it ran at nothing but FULL throttle, after a tune-up, battery replacement, alternator replacement and $4,000 worth of other work. Thankfully we were not on the water, we would have died, we had started it at our place with the muffs on to check it out first. NEVER will i recommend this place for anything boat related. i don't even know if they did any work at all. read more

Absolutely horrible. We were never given distance restrictions, but when you book a boat here apparently you're not allowed to go past 4.5 miles of the marina, which on a boat, is nothing. Long story short when we went out, our boat broke down. When we tried to call for help, they were rude and unresponsive. We had to be towed back and were charged an extra $250. The owner called us "stupid f***ing c*nts" when we tried to dispute the charge. Us, a group of mothers, nurses, teachers, and professional women were astonished. To say that to anyone is unacceptable. I should also mention the boat we were given was falling apart - literally coming apart at the stitches, held together with duct tape, and had a moldy floor. This is an incredibly unprofessional, horrible business that I could not recommend less. Do yourself a favor and book elsewhere. read more

I'd only recommend this place if you are set on going out on a boat on a certain date and no other rental places have available boats. Otherwise, I'd advise against renting from this place due to my experience below. The gentleman who got us set up on the boat was very kind! I'll give them that. However, when he took us through how to start the boat (which i have experience doing), he shared some tricks on how to get it started if/when it had trouble starting. This was a red flag to me as I expected the boat I was renting for $350 to not give us any issues getting started. When we were out on the lake, we decided to turn it off for a bit while jumping in. When we went to turn it back on, it would not start after several tries and using the "tricks" that were provided to us (press the black button, throw the throttle all the way forward, push the key and turn it right). When we called to tell them the boat wouldn't start up, he came out to help us and finally got it started. Although we didn't let the mishap ruin our day, it wasn't ideal as we kept the boat in neutral when we wanted to get in the water for the most part vs turning it off as we feared that the boat wouldn't start up again. The one time we did turn the boat off after it stalled out, we turned the boat on the way we were instructed to if we had trouble starting it and the engine started smoking. After we came back, we went in to tell the front desk about our experience, kindly sharing that it wasn't the most ideal/safe situation and seeing if there was some sort of reimbursement we could receive for our inconvenience. We were confronted with no sympathy and that they "don't invest in nice boats because people trash them." At that point, it became apartment that they weren't going to compensate us, so I mentioned that I understood and would likely not be renting from there again. They then mentioned that they receive this feedback often, making it apparent that this wasn't the first time this has happened. read more

We had an awesome time! Wonderful, friendly service. We loved it. I would highly recommend! I have no idea why some have given them a poor rating, we couldn't have been happier! read more

Great business! Would 100% recommend. Rental boats work greatly and they run nice and smooth! Staff is wonderful! 10/10 experience!!!

Great service when renting a kayak. While visiting Watkins Glen in the spring my husband and I found it difficult to find kayak rentals prior to Memorial Day weekend. Glen Harbor Marina rented kayaks for reasonable rate and the location was right down town. Pros Great service at the counter and explained areas to explore. Had the boats waiting for us with life jackets, and helped us into the water. The kayaks were typical rentals, small plastic boats, little foam backrest, storage area in the back, no foot peddles, instead different sized foot steps in the plastic. Cons Did not open till 10, wish they opened earlier before the temp got too hot. I will use Glen Harbor Marina for kayak rentals in the future. read more

This review is regarding their boat rental service. While they will tell you that their boats are new or "a couple years old", that really can mean over 30 years old! We reserved a "ski boat" for an afternoon and were quoted a fee of $250 for a 3 hour period. Not too bad considering that other marinas and boat rental locations were also around the same price for an afternoon rental, but every other location I had called had either current year or previous year boats for rent. Since it was hard to get a last minute reservation we decided to take a chance with Glen Harbor. BIG MISTAKE! We arrived 15 minutes before our rental was supposed to start and signed the usual waivers and were directed outside to a small brown building to get life jackets and our boat. Nobody came by for some time so we asked one of the yard hands who seemed less than thrilled to help. He then gets this boat ready that I literally joked to my wife "this can't be our boat". It was an old beat up, off-yellow 1981 Four Winns Marquis 170 that had obviously seen better days. I asked if this was really our boat as it looked pretty old and beat up and the yard hand made an off handed comment about it having real leather seats and being the Cadillac of their line. I was flabbergasted, but we were already burning our rental time as it took so long to get us a boat, and we were heading home tomorrow, so we just decided to go with it and give it a try. Second mistake of the day. After just a minute or two it became clear that this boat was in severe disrepair. The steering had so much play in it that just keeping a straight course at 5MPH was truly a battle, with the sloppy steering wheel playing back and forth. The seats were old and worn; the carpeting on the floor was worn and the deck had soft spots from rot. As soon as we got up to some speed, trash and papers began to fly about as the boat had not even been cleaned since the last use. This boat was a shabby embarrassment and the final insult was finding out that the average retail price you could buy this boat outright for was only $1,200. Getting charged $250 for a 3 hour rental is the worst kind of highway robbery. Glen Harbor Marina - you should be ashamed. read more

We were ten minutes late on our rental to be met with yelling and charging an extra 100 dollars with the statement "you're lucky we didn't call the police". This kayak can't be worth that much this rental ended up being 150 which is probably what the kayak cost. And what exactly are the police supposed to do with someone on a kayak on the lake? Come confiscate the renter kayak? It was absurd. If you rent recreational equipment some customers will be a little late, maybe charge a reasonable fee like the extra 90 minutes or something and don't yell at your customers. This place is awful rent from someone else. read more

This is a great business. Everyone is very friendly and helpful also they are willing too help you out with any problem. Keep up the good work guys. read more

The Watkins Glen Marina is barely in business and years of cutting cost to keep its doors open create a gloomy, desperate atmosphere. Compounding the misery is a staff of unfriendly, locals doing their best to make you feel uncomfortable. The pontoon boat I rented was in miserable condition--moss and clover was growing on the carpet, "leather" upholstery was split wide open on every seat, the speedometer was broken, and the engine belched plumes of fragrant black smoke. A staff member explained the boat was only six years old, a bold faced lie; the broken radio featured a cassette player. Do anything to avoid this terminally ill "place of business." read more

If there were negative numbers in this row of stars I would use them. So let me share my experience with you. We came to Seneca because we heard so much about the area and the hedonistic lifestyle people live up here with their creative and artsy vibe. We spent a few days in the wineries and the breweries and was time to get out on that lake. My brother-in-law took care of the rental from Glen Harbor. He was quoted $220.00 for 3 hours. When we showed up we were told it was $250.00 for 3 hours plus tax. I really can't stand when that kind of stuff happens and I usually walk away but what was I going to do with the kids there towels draped over their shoulders. ahh 30 bucks won't kill anyone. but here is the rub... the person behind the counter, an older lady, could not have been more unfriendly and nasty. Treated me like I was a criminal that she was allowing to use her boat for 30 bucks more than we were told. When we tried to pay for the boat with 2 credit cards because our 2 families were splitting the rental fee she responded "1 card, she can pay you" . Really? How about this Glen Harbor Marina.... you have obviously lost site of who the customer is. you have clearly lost site of accommodating the people who come to your area and dump our money into your pockets and how to treat those people. I wanted so badly to tell them to go pound sand it killed me to spend that money. Fact is with all the good people we met who live in that area this is the woman I will most remember and what it was like dealing with her. As for the rest of the folks who work there... same thing. The boat was a piece of crap, the seats ripped, the engine chugging like it was about to give up and when we returned the boat they were genuinely disapointed we were not late so they could not bang us for an additional $100.00 "FOR ANY PART OF AN HOUR THAT YOU ARE LATE". i THINK THEY WERE ALSO DISAPOINTED WE DID NOT CAUSE ANY DAMAGE TO THE PROPELLER SO THEY COULD CHARGE ME $300 FOR A PROP THAT COSTS $175.00. Find another place to rent from or just go swimming in the lake. You wont have buyers remorse for giving your money to such a miserable bunch of people. read more