Miscommunication between desk and customers about procedures. Dr.Napolitano was the rudest doctor…read moreI have experienced in my 50 years. she stomped her feet and made childlike physical actions. She called me liar when they wasted my time coming into the office. They had me standing there while trying to find and listen to a phone call that subsequently proved the staff made an error. They searched my phone number in Their logs, then realized I had called from a work line. They listened to the call only to realize I was given wrong information. No apology for the behavior and yelling at me in an office full of people. Don't go, don't waste your time. Waits are long, doctor is terrible. I have never been treated this way. Awful.

I've gone to this practice (Mineola location) for yearly checkups since 2021. I booked this year's…read moreappointment myself online with the same optometrist I've seen the last two years. I got there 10 minutes early, filled out the same paperwork they have me fill out each year, and was brought in for pretesting within five minutes of my scheduled time. After that I was brought to the exam room. I ended up sitting in the exam room waiting for close to 40 minutes and finally a different optometrist than the one I scheduled with came in. She proceeded to come in without so much as introducing herself, her name is Melania Napolitano btw, and she hurriedly looked over my chart and started testing me. No questions about why I was there and each time I tried to ask something I received quick/dismissive responses. At one point she put something in my eyes without even telling me what it was. Was I being dilated??? What was that I asked. It wasn't dilation but something else she quickly muttered to me. When the exam was over less than 10 minutes after it started she never discussed (or told me) any of my test results. I used the bathroom on the way out and when I got to the front desk Napolitano was gone, off to the next patient to assuredly hurry them through their appointment as well. I mentioned to the front desk that I was never even told what my distance vision was, I was told my reading vision in the room only because I asked. They retrieved Napolitano and she told me my distance vision had gotten ever so slightly worse since the previous year. Well this was odd because when I had a contact lens exam only two days earlier they said the opposite, that my distance vision had gotten slightly better. I asked Napolitano how my vision could've been judged to be worse when I got every letter on the charts correct, my distance vision is still 20/15 from laser eye correction I know this, she said she had the machine adjusted off of last year's testing from the start. On top of this my reading vision with her came back as worse than what the optometrist came up with two days earlier. I would have loved to discuss these discrepancies further with Napolitano, that is what she's getting paid for isn't it?, but instead I was rushed out of there. Leaving the Mineola office dismayed I called the Middle Village office hoping to complain to someone about Napolitano. After waiting 15 minutes I got the "manager" Rita on the phone who didn't seem to take any interest in the complaints I had about how I was treated and simply wanted to focus on my eye testing results. This also left me highly dissatisfied and I asked for someone above her to speak to and Rita proceeded to tell me that she is the one and only OWNER of both practices (obviously not true). I said great, since you're the owner, and you're okay with your WORKER acting the way she did, then I will never be coming back to the practice again.

Last review 1/6/2021 was 5 stars…read more 3/5/22 - Five Stars all the way. Dr Boozan: a rare breed these days. He is compassionate, caring, curious( asked my mother a lot of questions), persistent, HONEST( he would not do a surgery just to bang her insurance, which is a very good all inclusive plan), funny, very efficient, knows his stuff( he knew exactly where the DMV eye test forms were). He really connects with his patients and explains everything in simple words. My mother has been his patient for over 16 years. OCLI is a wonderful ophthalmology clinic that treats cataracts, diabetic eye issues, glaucoma, retina problems; also do LASIK. The office has modern equipment and machinery. It is clean.Alex was the great tech today who started the eye exam procedure. He was very patient,thorough and caring. We got there at 1 pm with 10 patients seated far away from each other with dividers. The flow was smooth and quick. Mom went in at 1:25 pm. We were done at 1:56 pm and ready to grab lunch. This office is centrally located in Mineola just a 5 minute drive from the Meadowbrook Pkwy. The appt process was beautiful and the day prior text for pre check in saved us a lot of time. I recommend OCLI and especially Dr William Charles Boozan. Thank you so much Doc!

The technician called me back and kindly answered my questions in a professional manner. He also…read moreexplained the cause for the delay in responding. Thanks a bunch!

I can't say enough good things about Vision World! I've been coming here since my daughter was just…read more2 years old, and the service has always been outstanding. The staff is truly commendable--especially Roxy, who went above and beyond during our last visit. She was incredibly patient as my daughter tried on what felt like dozens of glasses, helping her find the perfect fit with a smile the entire time. It's that kind of personalized, caring service that keeps us coming back. We're loyal customers for a reason!

I recently visited this location to update my prescription glasses. Everyone I spoke with was…read morefriendly and competent. The favorite part of my visit was with the 2 therapy dogs that are at the store. They are both gems. Not only will you receive competent care, you will also get lots of love from the dogs at the shop. I found each employee I dealt with to be very professional and would highly recommend this business. Also, they do have a parking lot.

I actually thought I had reviewed this place ages ago but I guess I forgot ... I had gotten eyelash…read moreextentions and the girl got glue in my eye so I called to see the dr it was last minute and they fit me in, was close to work so I didn't even know if I was going to like them but the dr I saw was so nice and friendly and professional she assured me that it was ok she gave me some drops and I was back to good in no time!!! I would definitely go back again

Very glad I chose to keep my appointment here and not go for something more convenient. The office…read morelooks brand new, very clean and organized. This is my first time seeing an actual eye doctor. I had some sort of bacteria infection in my eye and right away Dr. Benjamin was able to rule out any type of blockage. She is a very intelligent and efficient. The whole staff was very accommodating and helpful. I would recommend this office to anyone for any of their ummm, eye needs.

Update 12/28/19 - most importantly service is consistent. People are really nice, visit was simple,…read moreand I always find glasses I like. Today was now my third visit and each eye doctor visit and glass purchase has been pleasant. And also bought a groupon which is a good deal. My vision insurance only takes contacts or glasses so this deal helps me out when I need both on some years. Original review: Fast simple and easy. Really nice people. Bought a groupon to check out to place. Knowing it was it Roslyn I was expecting snooty people but actually they exceeded my expectation and was extremely nice. Also I bought eyeglasses on Saturday and they were done by Monday. Super fast! I would def recommend this place.

Highly recommend. Very professional and friendly staff. Wonderful selection of eyewear and the…read moreservice is prompt. Wouldn't go anywhere else!

Vision World in Garden City... I wouldn't go anywhere else-…read moreand haven't in over 5 years. Jeff is my optometrist guru: kind and careful fitting of eyeglasses with prescription(s) filled precisely. Also, there's a great selection of eyewear appealing to all tastes. Thank you, Jeff, for your professional advice and personal service.

So happy I was recommended this place!!! Jeff is incredible and you can tell he is so passionate…read moreabout his craft. It's the kind of place that you know will give you the truth and never upsell you on anything. Will definitely come back when I need new glasses.

1. Office - clean 2. Front desk - extremely polite and…read morewelcoming 3. Doctor - Through and nice 5 stars!

I recently moved to the area and was looking to get new glasses and my prescription updated, when I…read morecame across America's Vision. This place couldn't have been better and more accomodating. David and stuff were so patient and nice, I am so glad I found this place and will forever be a long time customer.

Such a great experience! Everyone was so helpful and kind, beautiful selection of frames, quick…read moreturnaround. Thank you!!!

Dr. Kramer is so talented! He gets my eye prescription correct every time! I don't get headaches…read morewhen I get new frames; he's very skilled at pinpointing the best number for your vision. The staff is sooo kind, friendly & accommodating & professiinal. The practice is beautiful, bright, parking is easy. My favorite thing is there is NO waiting & dr. Kramer does a thorough, efficient examination & you are not wasting time just sitting around. As for many of us, we value our time; so I especially love how the whole team there shares in the value of time; and keep things moving. Beautiful selection; clean, modern, very well kept & excellent variety. He's a pricier, but worth it Bc it's for my vision!! Which I use fairly often

Focal Point is a place that my family and I've been going to for years for glasses. Walter and Fred…read moreare great and have adjusted and made many of my glasses. I recently got PRK Surgery but Dr. Mann always checked my eyes and did a great job. They have fair prices and always a great selection of frames. They have something for everyone.

Great and efficient service. Got an eye exam as I needed reading glasses to focus closeup. Price…read morewas reasonable and got my glasses within 2 days! Will be my go to place for all my optical needs.

Agree with negative reviewers and would not even give Yao a star if at all possible, breezed in on…read morea pre-op visit (waiting time took hours longer than the 1 minute to spit out her spiel on what insurance would not pay, adding insult to injury, gave a piece of paper which supposedly detailed what we discussed (DID NOT!!!), and was billed for her very brief appearance.

Worst experience ever with any physician I've ever known. My mom saw Dr. Michelle Yao for an eye…read moreprocedure, and she gave her no verbal directions for aftercare. Instead, she handed her some sheets of paper not even related to her procedure. Mom had some complications a few days later, and we called Dr. Yao 4 or 5 times ove the course of a week, and neither she nor her office ever returned our calls. The final attempt at calling I used the emergency option to press 1, and the best the staff could do was keep me on hold 15 minutes then asked me for a good return call number. I never received a call back, therefore I was forced to take mom to urgent care, who recommended an emergency visit to an ophthalmologist THAT night. All because Dr. Yao would not return my call even on an emergency basis. I blame the staff and management of OCLI, in addition to Dr. Yao, for their lack of care, empathy, compassion, concern and downright inefficiency. Clearly, OCLI is a business model that focuses solely on the bottom line and how many patients they can book for procedures in their eye mill. I canceled our follow up appointment as well as a future surgical procedure. This was a miserable experience that caused us undue stress, anxiety and major inconvenience for mom who is 88 years old.