They pick and choose who to service... Made my mom and I stand there for 5 mins just to decide they were fully booked for the day (at 11am) ... although I could see several available techs. Just go down the street to another salon who will happily take your business. I've given this salon several chances over the years and the owner has always been unpleasant. I'm sure the techs are nice and do a great job, but owner needs better bedside manners. read more

I had the dipped nail manicure and one week later, 4 of my nails cracked and came off. This has never happened before. I question the quality of the products used. read more

My girlfriend loves this place. David and his wife are such great people. They do a great job at a great price. Some of these bad reviews are absolutely ridiculous. Great spa owned by great people! read more

I have brought my family and friends to Gainey Nails for many years. Decent service, but no respect for people's time. Multiple times I have made an appointment with a specific nail tech only to find that upon my arrival the person I requested has just started to service another client. Sadly, I will not be going back. read more

I love this Salon!! I have been going for over a year now (since moving here) and I will never go anywhere else. Maddie and Hannah are amazing!! The staff and managers are so nice and are always super friendly. Overall, I recommend this salon to everyone!! read more

Loved how my nails turned out, exactly how I imagined it. Everyone was super sweet and it was easy to figure out what I wanted. read more

Gainey Nails & Spa - French tips - Nail Salons Near Me - Scottsdale, Arizona

I was hoping to really like this salon since it is close to where I work out. But from the moment I walked in, I felt rushed. The callous removal was minimal and leg massage was very short. Didn't feel relaxed. Nails look fine, but the entire pampered pedicure was 25 min. My friend had the same pedicure and neither one of us remember having clear coat put on, the ladies were so fast. My other salon was always 40-45 minutes, with a 5 -10 minute leg massage. I'll just drive further. read more

This nail salon is amazing! I got a gel pedicure and acrylic manicure and they both turned out amazing, I couldn't be happier! Everyone was super kind as well! I will definitely be back read more

Gainey Nails & Spa - Nail Salons Near Me - Scottsdale, Arizona

This is the best nail salon in scottsdale! i've tried so many and this is by far the best! My nails look gorgeous every time and they've never been so healthy. I've been going to them for the last 2 years and recommended so many of my friends who also now love going! They are amazing at designs and everything! read more

Absolutely love this nail salon! I've been to several of the others close by and this one is by far the best. Always top notch quality and care in giving you the best- every time. I think the difference is that the owner is there and really cares. read more

See all

Gainey Nails & Spa - AVOID. They took advantage of an elderly customer who has dementia . . . asking for tips that she apparently had forgotten and upselling on services she never had before. Then the manager had the audacity to tell me that he, too, has Alzheimer's, as a mocking insult. Many other nail places in Scottsdale. Go to one with integrity. Gainey Nails should be ashamed of the behaviour they displayed. read more

I'm in town for a conference and desperately needed my dip mani replaced. The salon was nice and clean and everyone that worked there were very nice. It is a five minute walk from the Grand Hyatt. Helen is probably the nicest nail tech I've ever had. We talked the entire time and she did a fabulous job on my dip manicure. It's nice and thin and looks like regular polish. So much nicer than the dips I get back home in NYC. I wish I could have Helen do my nails every month! I highly recommend Helen and Gainey Nails. read more

lol what a JOKE! I worked today until 3:30pm so I called when they opened. I asked if they closed at 5 today and they said yes. I asked if they had time to do dip at 4pm. They said yes see you at 4. I pull up to the nail salon at 3:44pm and the doors are locked. I called the salon and the woman says she's sorry but they're closed they all just left. I asked her why because I had a 4pm appointment! She said she was really sorry. Okay and that helps me how?! You didn't bother to call and reschedule my appointment since you wanted to leave early?! You're all a fucking joke. No one go here as they can't even stay open and commit to their own hours. A client of mine recommended them to me. Didn't even get to try the place because they can't figure out what hours they want to work. read more

Tim did a great job on my nails! He was very detail oriented and made sure they were perfect. I don't usually get design acrylics but I am now because of him! read more

Gainey Nails & Spa - Nail Salons Near Me - Scottsdale, Arizona

I love Tony! He is the best nail tech around.... The owner of the shop is very unprofessional and flat out rude. I'm spending hard earned money on nails at this shop I deserve respect when I walk in. They changed my appointment time to accommodate other clients which would have been fine if they would have informed you of it. Then lied about it so they didn't look bad......Can't wait for TONY to get his own shop... he will thrive while this shop will suffers due to disrespect of clients and bad management... If your looking for a AMAZING Nail tech... TONY is your man... he will have his own shop soon. Can't wait for that day. In the meantime ask to follow him on social media so you can see when he leave the awful shop! read more

I just moved to AZ and I'm really picky with who does my nails. I read the great reviews on yelp about this place, so I thought I would give them a shot. **FYI** they do not honor the check in offer on yelp for new clients! My first visit was great! I drove up from Tucson and stopped by while I was visiting my friend. The owner was very welcoming, the space was nicely decorated, the staff was friendly, and everything was clean. I had a great pedicure and dip manicure by Tammy. So of course it was a no brainer to come back next time I was in town. My initial dip mani I did with Tammy lasted 4 weeks without any chips! I showed up for my 1 o'clock appt and they told me Tammy was behind so I opted to wait. After about 10 min another girl asked if I would like to get started on the pedi or mani, so I wouldn't just be waiting. I decided to start my pedi....which I finished before Tammy was done with her other appointment (which was also just a pedicure). After another 10-15 min, she finally came to get me for my manicure. I didn't love my dip this time, there's some bumps and unevenness. I felt like my pedicure was rushed but I didn't hate it. Overall it's a nice salon. Although I loved my initial visit, I'm hesitant to go back after my last visit. read more

Gainey Nails & Spa - Can I bayou a drink - Nail Salons Near Me - Scottsdale, Arizona

The nail technicians are wonderful and kind, and I especially enjoyed the person who did my pedicure. However, I stopped going because of the rude and disrespectful behavior of the owner. He has really bad attitude. I hope the staff is treated well, as they deserve it. read more

Quite possibly the WORST experience I have EVER had at a nail salon. First of all, the nail salon owner David or as he told us "Tony" is beyond unprofessional, arrogant, and disrespectful. I honestly have never felt like this much of an inconvenience in my life; especially to someone I AM paying a service to. Please, to save yourself some time, DO NOT go here. I actually am in disbelief at how disrespected we felt leaving that salon. To give you some insight, we planned on getting 3 pedicures & 3 SNS dip manicures. We left with only doing our pedicures & our nails soaked off because we were so infuriated with his demeanor. read more

If you want a good manicure GO TO LUXE NAIL SALON NOT HERE !!! If I could give this salon zero stars I would. David the OWNER of the salon was very rude. I have not once in my life ever been treated so poorly by a business owner himself. He was manipulative and terrible customer service. He manipulates his workers to where they are all walking around there with their tails tucked between their legs out of pure fear! That's how toxic of an environment he creates it to be. He does not value his clients and ONLY cares about getting you in and out of there and charge up the ass for a quick 30 minute manicure. I HIGHLY suggest going to any other nail salon unless you want to be talked down to and be given disgusting looks by the owner himself. There was no effort to please anyone than himself. What a shame.... I am in disbelief on how I was just treated! Added a picture of how the owner left my nails!! read more

Gainey Nails & Spa - Nail Salons Near Me - Scottsdale, Arizona

David and his team are very kind and do the best nails! I moved away from Scottsdale recently but I still make the drive back because I don't want to go anywhere else. 10/10 recommended read more

Gainey Nails & Spa - Nail Salons Near Me - Scottsdale, Arizona

See all

David, Amy and their team at Gainey Nails are the best. The salon is always incredibly clean and everyone is so welcoming and accommodating. I've never had a bad experience here in 2+ years. They have large shields in place and sanitizers at each station to make sure the guests feel safe during these times. The pedicure tubs are lined with plastic every time and cleaned thoroughly between each guest by their cleaning team which is always there. I request Doann, but everyone's work proves to be stellar. Their polish selections are up to date, and they can make the perfect color recommendation every time. I never know what I want, but I always walk out feeling fresh and fabulous. David & Amy make sure you're taken care of every time, treating each customer with care and grace. I'll never go anywhere else! read more

Gainey Nails & Spa - Another perfect mani - Nail Salons Near Me - Scottsdale, Arizona

5+ stars! Best experience I've ever had at a nail salon and I'm pretty picky. I got an acrylic fill and I'm baffled at how quickly and flawlessly she did them. Literally perfect. The atmosphere was clean and very calm and the employees (David included) were so sweet! I personally don't understand the negative reviews. Highly recommend! read more

Gainey Nails & Spa - Acrylic fill with 878 gel. - Nail Salons Near Me - Scottsdale, Arizona

What a cool place. The location was a little hard to find because the name of the spa is smaller than the word "nails." The interior was very clean and luxurious. The staff were friendly and accommodating. I'd totally go back here! read more

Gainey Nails & Spa - Nail Salons Near Me - Scottsdale, Arizona

See all

The salon is nice, however, I will probably never come back here. I came in for the first time for a gel manicure and a spa pedicure. It must have been the fastest manicure I've ever gotten. My cuticles weren't trimmed at all and the soak off process left my hands super dry afterwards. I've never seen that before...soaking your hands in a piping hot bowl with a towel in it and the acetone penetrating into your entire hands. The gentleman that did my manicure rushed through the entire manicure and did a sloppy job. I don't know who he was but he had lots of koi fish tattoos on his arm. He kept telling me to relax and just watch the TV? I'm like "are you having a bad day? you relax. My hands can't get any looser than they are." The pedicure was a better experience better but for the $68 they charged, it's not worth it. And it was supposed to have been an hour, but it was more like 40 mins. I left with the same rough heels I walked in with. Again, they just need to slow down so it's a more quality job. read more

I got a gel pedicure and SNS manicure from Lin, both turned out amazing! The picture below is a week after my appointment and my nails still look great! I will definitely be back to get my nails done again! read more

Gainey Nails & Spa - SNS manicure - Nail Salons Near Me - Scottsdale, Arizona

If I could write a negative star I would ... RUDE and disrespectful of customers and to his help who he treat horribly. David is NOT the owner.. he is the manager and does not any sense of what customer service is..... I was referred here and had nothing but a problem from the fist visit.... I should have not gone back but I liked Emily ( nail tech)... but after being talked down to and hearing another customer being disrespected behind me.... I walked out and spoke with her.... be both agreed not to go back again... David since you read these. you can cancel my booked appt. You are rude.. mean to your employees and actually a jerk.. whoever owns the salon should read this and if you are the owner it is even worse as you have no idea how to run a business. read more

Emily did an excellent job with my sns ombré set! Absolutely love this place, friendly staff and fast service. I highly recommend going here for all your mani/pedi needs. Anne and Emily are the best! Thank you! read more

Gainey Nails & Spa - SNS Ombré French - Emily - Nail Salons Near Me - Scottsdale, Arizona

Love this place ! Tony is the absolute best ! My nails last so long, no lifting or breaking, he always listens to exactly what I want and executes it flawlessly. I never feel rushed and everyone is really kind and accommodating . I've tried many salons in the area and I always feel like they can't get the shape right or they're thick. Tony makes them perfect every time ! Highly recommend !!!!!! The pedicures are amazing as well ! read more

Love my nails! Tony is amazing. He listens to what I want and gives me advice when needed. He is gentle and I didn't walk away with burning fingers like most places. Helen did my toes and she was super sweet and my toes look amazing too! The staff was all very kind and made sure I was comfortable. This salon is now my go to, Thank you Tony and Helen! read more

Gainey Nails & Spa - Matte nails with a bit of bling - Nail Salons Near Me - Scottsdale, Arizona

See all

I've lived in Scottsdale for 18 years and this is truly one of the best - if not THE best - nail salon I've been to. I never have a problem making an appointment as they're always accommodating, and send me confirmations as reminders. The salon is clean and comfortable; the manicurists all very professional and excellent at their jobs. Extensive selection of polishes, products and techniques! read more

I had one very pleasant experience at gainey nails, and one very odd one. the first time in, I got a full set of acrylics and a pedicure with one of the female nail techs. she was lovely and I was extremely happy with my service! but the second time, I was treated much differently. I arrived on time for another full set and pedicure, but I had to wait over 30 minutes to be seated. I was seated at a pedicure chair and took my shoes and socks off. this time a male nail tech finally comes to greet me and asks to actually do my fingernails first, so I get up and put my shoes back on and go over to his station to sit. he thinks I want a fill, I tell him I want a full set, so he says we should actually do the pedicure first. so I go back to the pedicure chair and finally get seated once again and begin my service. I have been at the salon for almost an hour at this point. from there the nail tech made several uncomfortable comments and was winking at me as he was giving me a pedicure. I tried to ignore him. he continued making these comments during my acrylic set as well. he kept boasting about how great he is at his job, and saying he could even file my nails without looking. he took forever to shape my nails while he continued to brag about his expertise. well now I've been here for almost three hours and the salon is closing. I'm forced to pay early so they can start closing up the shop as I'm still in the middle of my manicure. as he notices the staff cleaning up he speeds through actually painting my nails. the shape of my nails looked pretty good, but the paint job was undeniably sloppy. after boasting about how great he is for hours, I expected more. he insisted I become one of his regulars and not see anyone else for my nails. he made me feel really pressured and uncomfortable throughout the entire experience. once he was finally done with my nails he wouldn't stop talking to me about conspiracies and politics as I awkwardly tried to leave without being rude. it's a bummer because I REALLY liked this salon the first time I came in and I know all the ladies here do amazing work. the space is beautiful and clean and charming. but this man truly ruined my experience and I will not be returning. read more

DON'T DO IT!!!!!!! I'm not sure how this place has such great reviews. My friend and I came in for pedicures and full sets. I asked if they do chrome and the lady said yes but then when I showed her the color I wanted (mirrored) she said they don't. We then sat down for our pedicures and the older guy doing my friend's pedi asked if I was her mother. WHAT?!! I couldn't believe it. Needless to say I excused myself and went to the bathroom because I was so upset and didn't want to cry in front of everyone. So I didn't enjoy my pedi at all because I was so upset and humiliated. (See pic of my friend and I. I honestly don't think I look like I could be her mom) Now for the full set... I kept asking her (Julie) to make them shorter but she said "no, you don't want them that short. It doesn't look good!" So now my nails are way too long. She also cut my cuticles with her buffet drill and made me bleed. My friend was very disappointed with her nails too. She has asked for dark plum and wound up with light purple and lavender. Do yourself a favor and go to any other of the THOUSANDS of nail places in Scottsdale. read more

See all

dismissive and condescending if you have a question of comment, poor customer service

I got my nails done today and I think the lady's name was Tammy. She did an amazing job on doing what I asked her for the shape, length, and color! She shaped them so well! I usually go to Tony but she did an amazing job as well! So loving my nails! read more

Gainey Nails & Spa - SNS Obmbre with long nail tips/ medium coffin shape - Nail Salons Near Me - Scottsdale, Arizona

My sister and I were exploring Scottsdale and decided to stop by at this nail salon due to the great reviews and wow it really is amazing! The staff is great, our nails came out beautiful and we just really enjoyed the overall experience! We did the standard pedicure for $25 each and the shellac manicure for $35 each. Then we got 20% for being a first time customer (thanks to yelp). We are now lifetime customers! read more

Great job by Katie on my full set with gel! Thin, natural and perfect shape. It's hard to find a nail tech that doesn't do bulky acrylic. Everything was clean, updated and ambiance was nice. Will definitely be back! read more

Gainey Nails & Spa - Full set with Gel by Katie - Nail Salons Near Me - Scottsdale, Arizona

My girlfriend took me here to get a pedicure and massage. I have done these a few times in the past and this one was on par with the others. Very relaxing getting your feet worked on and a massage as well. Also the massaging chairs definitely help with just zoning out. Nothing I would do very often but a nice treat to do a few times a year. Staff was very nice and accommodating. The atmosphere was modern and had a very clean orderly feel and look to it. Also in this plaza are a few really good restaurants to head up before or after read more

See all

THIS BUSINESS HAS BEEN REPORTED TO THE ARIZONA BETTER BUSINESS BUREAU To start this review, I HIGHLY suggest NOT going here and going to LUXE NAILS & SPA instead, it is 3 mins away from this horrible nail salon called Gainey nails. I made an appointment at Gainey to get dip and a pedicure. Once we got there the owner told us he could not take off our "hot gel" or the only option is to rip it off and gave us NO OTHER OPTIONS (while luxe nails and spa took off my nails within 5 minutes). He continued to rip off my nails and ripped off my nail all the way to the nail bed and made me bleed (picture to show). The owner, David is extremely unprofessional. I can't even believe he had the AUDACITY to stand there and rip all my nails to the nail bed and put his customer in excruciating pain without a care in the world. I have had multiple poor experiences at this nail salon and decided to give this salon a last chance and I NEVER will or suggest anyone to go to this poorly ran and unprofessional nail salon. All the workers are great and walk around terrified of the owner, David. He just wants his money and truly does not care about his customers and workers. Here's a picture of the horrible job I left Gainey nails with and a picture of the best set of nails I've ever received at Luxe nails & spa. read more

Gainey Nails & Spa - Nail Salons Near Me - Scottsdale, Arizona

See all

My first time visitor experience was closer to a 3 star experience but my friends had closer to a 5. I highly recommend setting an appointment even though the wait for walk ins seemed minimal. We had a reservation and waited about 15 minutes to be seated for a pedicure. They are very busy but greeted everyone that walked in and didn't turn away any walk ins, they were all seated within the same time frame as us. Once seated, my friends pedicure chairs were ready and tubs filled. Mine didn't have water so I sat for about 10 minutes just waiting (no big deal). My technician arrived, she was kind, we chatted a bit and the conversation tapered off. Once she started the pedicure, everything went way too fast. Keep in mind I sat there for 10 minutes while my friends were getting their pedicure and I was the first one finished. We all got the same type of pedicure as well. My tech also constantly kept getting up while my friends techs only got up for hot towels. I didn't think it was a big deal until one of my friends whispered over "she keeps leaving you." My ultimate test is how long does the pedicure last. My polish chipped within two days and now most toes have chips (not even a week has gone by). My friends had a very different experience. Their techs were attentive, gave great massages, and they all still have polish. They also have so many regulars which I don't think would be the case if all experiences were like mine. It's a cute salon, I recommend trying it. I hope you experience (and Yelp!) the 5 star service my friends had and prove my experience was a one off! If you are first time visitor be sure to "check in" as they have a first time visitor discount. read more

Terrible customer service! I called and made an appointment w a woman and when I got there a very very rude man told me he couldn't help me! I drive all the way there and he said he was unable to do my nails. Awful customer service and of course an empty salon because the owner is rude read more