no stars if I could I always have to come back and forth to this store to let them know my clothes mostly all of my clothes come back wrinkled and I could bring in a 20 piece of clothing and 12/20 I have to redo. read more

If I could do no stars, I would!!! My husband took 3 dress shirts in to be cleaned and folded. We were charged $3 extra to have them folded. We were told a week and it took ten days. When we went to pick them up, they were not folded. The lady said they would refund the $3, take them back and fold them. Another 9 days, we go to pick them up and NOT FOLDED again! This is ridiculous! After a long discussion the clerk agreed that they would do it again. We were told they would be back on Monday, 7/19. We called Monday, no shirts. Tuesday, no shirts! We called today and again no shirts! We called the plant and were told that they were working on them and that they would be sent to the store tomorrow because the driver who does the deliveries is sick today! We leave on our trip tomorrow morning at 7 so we are having to drive 20 miles to the plant to pick the shirts up! We were told 3 times that the owner, Lyle, would call us but we have never heard from him! PLEASE DO NOT USE THIS CLEANERS! THEY WILL NEVER CHANGE IF PEOPLE JUJST ACCEPT THIS POOR SERVICE! read more

Do not go here!!!!! I repeat, do not go here! They will loose your items then blame it on you because you gave an inaccurate description. The manager will then email you saying it's your fault. They did absolutely nothing to make it right. read more

Do not use. I gave them my Rag and Bone merino wool sweater which I bought on discount for $250. They were supposed to deliver it to my house. Well they never delivered it and told me it was delivered. LIE. They said they didn't charge my card. Well isn't that admission that they lost it? They said it is probably still in the truck. I asked them to look for it and I never heard from them. I hear they resell the "lost" clothes. I am calling Goodyear Business Department to have them closed. They should look at all these bad reviews and take action. Please do not be a statistic. read more

Update from previous review. I emailed management (Mandie) about issue and absolutely no response. No response and no pants returned. This company is awful and would not recommend to anyone. read more

I will not recommend this cleaners to anyone. They charged me $25.00 to put in a zipper. And they had to send it back because they put it on the wrong side. The jacket is reversible and the zipper was not a reversible zipper and the zipper did not go to the top of the jacket. So my jacket that I had for several years is no longer my favorite jacket. And I live in Goodyear AZ not San Francisco CA read more

If you want to lose clothes, take them to Galaxy Cleaners! My jacket I was going to wear for an event tonight, should have been done on Thursday, BUT they lost it! Guess what the manager said?? Nothing! They don't call you back. They let the poor teenagers be the middle men and basically tell you "sorry they will get back to you on Monday, when they return to work". I went in on Thursday and Friday, expected a call before 7:00 PM (before closing time) on Friday by a manager to figure out what to do... NEVER happen. So I strongly suggest not bring your Buisness there. read more

Don't even bother! Horrible service unorganized, the customer service is awful. I was there at 7am to drop off my clothes waited until 7:17 no one got there. I left and later on dropped off my clothes. I come back Wednesday afternoon at 5:30 to pick up my clothes, and they have only 3 of my items! They attempt to contact their other store where I guess they send things to dry clean and didn't get a response whether or not my stuff is there. I need my clothes by Thursday since I fly out out of town and my clothes is no where to be found. I guess it's a waiting a game to see when I get contacted that my clothes is ready. read more

Just wanted to write this review for everyone leaving all the negative reviews on this place. Dropped off my items on a Friday, the girl at the register said they'd be ready by Wednesday. Got a text Tuesday night saying my items were ready and they sure were. Nothing was lost, communication was great, and my items were cleaned quite well. Give 'em a try and don't listen to everyone leaving all the negative reviews. read more

This place sucks..... the customer service sucks..... They will loose your clothes never coming back here again........ read more

Waited 4 weeks for one item to get altered for them to return the item un-altered. We called multiple times with zero clarity such a waste of time. The staff was not helpful and didn't seem to care at all. read more

So disappointed... I try not to post negativity but this one really made me mad. I took 5 brand new shirts to GALAXY CLEANERS down by the Walmart. Went and picked them up brought them home and one of them had a mark on it. I took it back and they did a spot clean 3x on it. It did not come out. They told me there was nothing they could do about it. That the sugar from the food that was spilled on it was not coming out. Well here's the kicker HE NEVER WORE THE SHIRT. so needless to say I will not be spending my money at that cleaners anymore. They didn't even offer a discount or anything. Try to make an effort to keep a customer. read more

I dropped my clothes off on February 24. The first batch was delayed but I eventually got them. I have one more pair pants that should have been ready for pick up on March 2.But this cleaners has yet to provide them. They have been lying to me consistently about when my pants would be ready. Today on March 12 when I went to pick up my pants they still weren't ready. Their customer service falsely accused me of cursing at them. I did no such thing! I just wanted a true timeframe of when my pants would be ready. They shamefully entreated me so bad. I will never do business with this cleaners again. I recommend anyone thinking about doing business with this cleaners to stay away. They are totally incompetent, rude and defamatory. Go there at your own risk! read more

I have been taking my clothes to this Dry Cleaner for several years. Always have had good service with a smile, clothes back when promised and done well. Took all my uniforms there and they always looked sharp. However recently in the past few months that has changed. Clothes are not back when promised. Today for instance. I brought laundry in on Wed. to be back Fri. after 5pm. Went in to pick up on Sat. and only half were back. Yes ticket said ready Monday but a 2 day turnaround is the norm and that is what I was told. There was also a lady in front of me whose order was to be ready on Thurs., it wasn't. She was told to come back today, Sat. and still no clothes. They are the only dry cleaners in the Goodyear/Avondale area so out of convenience I go there. Not anymore. They have LOST a customer. I would rather drive further to get good on time service than have to deal with Galaxy Cleaners in Goodyear. read more

I used Galaxy Advanced for my uniform shirts but on one occasion, one shirt had multiple stain that were not there before and they charged me. They attempted to redo the shirt to see about removing the stains, unfortunately, the shirt came back with more stains. These uniform shirts were $55 each. Therefore, they told me to contact the manager via email about the shirt and see what can be done. This was in March 2022, and I have yet to hear back from the manager at all. They did a good job until this issue, then after that they just didn't care. I would not recommend them! Look elsewhere. read more

Give them 0 stars. All the other people are gone, same with the Surprise location I stop at once in a while, all new people, I think new owners but they are clueless. What the hell happened to this place? No more. read more

They are a good price but they can never get my stains out of my clothes and then they ruined a pair of sentimental pants I had. I asked for $80 because they were given to me by someone very special to me. They made me give them those pants so they could throw them away even after I asked to keep them for the material. Then they only gave me half of what I asked for them. read more

Beware if you take your clothes to Galaxy Cleaners in Goodyear. They ruined 3 things of mine out of 7. The blue top and Yellow top were in the same bag touching each other and the blue from the top bled all over the back of the yellow top. Apparently they were wet. The blue top also had a snag. And the pink dress the material was melted. They said it is not their responsibility to compensate for damage to the clothes. I should have read the back of the receipt. I am trying my best to fix the snag. The yellow top I have soaking in Theives cleaner and the pink dress there is nothing I can do since the material has melted. I only wore these items a few times. Just a note...The people working there told me they could not give out any information to get in touch with the owner. When I emailed someone at Galaxy they told me to bring the dress in. Now, I told her the story in the email if the employees working that day had really called her she would have known that my things were there. read more

I came into the Galaxy Cleaners on Saturday 05/08/2021 and was greeted by a very sour looking gal who was very abrupt with me, and when I told her that I was told it was going to be 12.50 she said " I never got a call from you " I almost asked her if she was calling me a liar, but instead I said the young man told me it was going to be 12.50 and before I got the rest of my statement out she stated that I probably called a different store. And I told her no, this is the right store ( the young man who was very nice and polite, told me that you were in the same area as Walmart ) and if she is in a bad mood I can shop elsewhere, and she told me to go somewhere else. I refused to leave and she told me she was refusing to service me. I told her no I am going to get this done, and she said NO, I REFUSE YOU SERVICE. I LEFT ! I will find out who the owner of this establishment is, and let him know that his employee could at least smile, not have an attitude, and refuse to serve a customer. She is not an asset to his company. I will be shopping elsewhere for my cleaning services. I shopped at Galaxy in Surprise for years, and never had this sort of attitude and rudeness! read more

Don't use them. You get what you pay for. Not only did they loose my clothes they stalled for a week because they washed my husbands new white dress shirt and turned it pink! It took them weeks to reimburse after trying multiple times to clean the shirt. We had to go in 3 times just to get a check for a 40$ shirt. They have same day service but you take a risk by leaving them there. To top things off I received someone else's clothes. read more

Dropped off a rug. I was priced over the phone dropped off rug paid in full as requested told come back Monday it'll be ready I figured a week works for me. Came in Monday my rug was not back, I was then told leave a email that way when they find it or it comes back they will let me know. Today picked up my rug about a month later. The rug is still dirty doesn't look to ever have been cleaned. Mentioned it to the gentleman behind the counter he says well you can email the manager not much I can do. If it helps we priced you wrong so we didn't charge you more like we should've have when you picked it up so that's good. If I could rate them half a star I would Don't ever use this place nothing is done in house as stated !!!!! read more

I went in early and was greeted by a wonderful woman "Cherie". I stated my business that, I needed my uniform dry cleaned and pressed. Cherie, said IN by 9:00 am OUT BY 5:00 P.M. Picked up my uniform "pant and shirt" the same day and they were perfect and it only cost $4.50 ! I recommend GALAXY CLEANERS for anyone in Law Enforcement. read more

Overall it's adequate. A no-frills dry cleaners. Been using Galaxy for about 6 months... not because they are very good, mainly out of convenience having moved here. Here are some thoughts for the owner (Lyle) to improve the Estrella location: Automate your tickets, the system (non-existent) is friggin archaic and causes one to have flashbacks of the 80's. The staff (1 person) ends up having several people showing up while trying to locate the ticket on the wall making that wait about as fun as waiting in line for an IRS audit. Computers are fairly inexpensive - Lyle come into the technology age and remember - it's your customers who keep you in business... Speaking of customers, somewhat dissatisfied Lyle not taking accepting accountability for dry cleaning a brand new garment (yes, just bought and never worn) and destroying it (chemical burns?) when picked up having several holes, that's a first. Lyle denies they cleaners did this, holes must have appeared by osmosis. Guess what, you need to take care of your customers, guaranteed another cleaners will. Own up and move on. read more

Well I was going to this cleaners for about a year. But the last three times it appears as though the employees cleaning my cloths aren't even washing them. Twice now I have asked for the employee to make sure there is spot clean done to the collar area and both times I have received my shirts back in the same condition I turned them in. Time to find another cleaners. Not sure if the employees at the location can't follow instructions or if they send these cloths out to a separate company to clean but either way they need to re-evaluate how and who cleans their cloths. Not recommended. read more

I had been bringing my police uniforms to this location for over a year and they still cannot seem to reliably press them correctly. There is also evidence that they have been laundered rather than dry cleaned. As of today, I have 6 complete sets of uniform pants with triple creases. Not awesome when I get inspected at work. I have tried talking to the staff about the issue and nothing is done to correct the issue despite all efforts. The staff is polite and seems to understand the issue, however something behind the scenes is keeping the issue from becoming resolved. This is frustrating due to a limited amount of dry cleaning vendors in the area. I wonder how much it would cost to open a shop myself... read more

Management and staff are very RUDE. Not accountable for mistake that was made after a specific request was made and noted when dropping item off. This has happened on more than one occasion and needless to say I will not be going back. I strongly suggest taking your business where you and your clothes are treated with respect. read more

I would leave a zero rating if it were possible. I had a sundress that needed hemming. I called Galaxy and asked how much the charge would be and was told $15. I immediately took my dress into Galaxy and verified the the charge. At this point I was told $15 but if the gentleman doing the alterations had a different amount I would be called. I never received a call from alterations or that my dress was completed after I called three times to check on my order. I called on July 26th and was told the dress was ready. I arrived and was told the charge was $30. I said I would pay the original charge and the clerk said the person who gave me the information used the old price sheet and the alterations gentleman didn't call because the clerk also wrote down the wrong number. I said I would pay but dispute my card with my bank for the additional moneys. The clerk removed the dress and refused to let me have it because I said I would dispute the charge. I was called petty and I advised the two young ladies that I would call the police to get my clothes back. In the meantime my bill got paid and I will never go back again!! The manager of this establishment was called before I left and would not honor her clerks mistake. DO NOT TRUST THIS BUSINESS read more

Worst cleaner in the valley. Took 2 suits in got the wrong jacket back for a suit twice. Plus the cleaning and pressing were terrible. Would not take my clothes here. Will not be back. Would rate negative stars if possible read more

If I could give 0 stars I would. On 7/28/18 we dropped off some bedding to be cleaned and they initially lost half of it. A few days later they found the remaining uncleaned bedding pieces at the main location. We then noticed that the ones that were initially cleaned (and not lost) were discolored. We filed a claim for reimbursement of the damaged bedding as of 8/27/18 and it's now 9/7/18. We still have not received reimbursement or a phone call from the owner. Poor business practice and customer service. Do not go here!!! read more

Galaxy Advanced- Textile Cleaners - Laundry Services Near Me - Goodyear, Arizona

This dry cleaners is immaculate. The customer service is astronomical. Very chatty employees who are organized and committed to their job. The volume of orders they receive show how great they are. I definitely recommend this dry cleaner. read more

They damaged and then stole my suit coat and, after a month of trying to resolve this they told me last week that they would contact me by the end of the week and cut a check (Liberty verified that they ruined the coat and could not fix it). It was a lie. No call. No check. I went back yesterday and after being told that the manager said that I refused the jacket at another location, another lie, I demanded to talk to the manager. They again refused to call her and, instead called the police and had me trespassed. My first negative interaction with police. Stay away from this place!!! Mandie, the "manager" (by title only, she doesn't seem even able to manage a call-back) is, at best, inept. But she'll "pray for you" if you don't like that they steal and ruin your property. Her own staff verified to me that she is a coward. She hides behind employees and a computer screen. Let's see if she can hide from the courts. read more

I took in my bedroom curtains to be cleaned and was told they would be ready by Saturday and I took them in Wednesday. So when I show up to pick them up I am told they are not there. The attendant at the front cashier started calling around very frustrated trying to locate the curtains and I was here for almost 40 minutes and was told that unfortunately they were lost and that they would call me when they found them. I got a call a few hours later that they were found but hat they were rejected and that they couldn't clean them because they were custom made curtains and they were afraid of ruining them. So after all that I still didn't even get my curtains cleaned and the manager never called to explain what happened or apologize or anything so needless to say I won't be coming back here it was my first and last visit. read more

They dont even deserve 1 star but yelp wont let me post without a star. Took in a white new shirt to be dry cleaned. They stained it with something brown, making the shirt look dirty. I took it back in so they could redo it. Lady said she couldnt see anything but would redo it anyway for me. I just picked it up it still has the stains from their previous cleaning plus new stains on the collar; that are very visible. Lady just kept giving me a blank stare. Extremely pissed. Thanks for ruining my husbands new shirt for our event tomorrow. DO NOT TAKE IN YOUR STUFF!!!!!!! read more

DO NOT TAKE YOUR CLOTHES HERE!!! Dropped off clothes last week, they LOST 4 pairs of pants... multiple stops in later, still lost, nobody cares... nobody returns phone calls... read more

This place has a nice concept where they charge the same price for any article you bring, I believe $2.50 so the price is nice. Where they are lacking is with their customer service I had two different times where my clothes were not ready when they were supposed to and the girl working told me to just come back, I asked if they will be ready by the next day and she said, "tomorrow, next day, just pick your lucky day..." They have no idea how to treat their customer and how to handle a situation where they are at fault. I will not be going back and will be be telling everybody I know about my terrible experiences there. read more

If there was an option for no stars I would select it. This place is terrible. Lost a piece of my grandpa's suit the day before the wedding, ruined a dress of mine by putting clothes pins through a delicate material. Always have excuses... Terrible customer service. read more

Prompt friendly service, good price. Received when promised. We will come back again.

It's a good price and I have no problem with their cleaning. It's the morning staff that is very rude. Not a great way to start off your morning. I don't expect rainbow and sunshine, but please don't look disgusted when I walk in the door. And please don't giggle when I mention that I may have overpaid for a dry cleaning when it should be laundry.....and by all means don't try to fix it. read more

Most horrific experience I have ever had. They lost my jeans over 2 months ago the day before I get ready to go out of town..I had spoken to Lyle about the incident who told me to wait a week to see if someone turns them in after a week I called back & then he tells me that the policy is to wait a month. Then put in a claim. None of this was explained in our previous conversation. I have not tried to reach him since then until today. You would think the manager would be contacting me about a item that has been lost. I'm hoping I will get refunded before the New Year rolls in. Time for me to find a new cleaners. read more

Galaxy Cleaners has become my go-to dry cleaner. I've been extremely pleased with their services. Drop off and pick up are quick and easy. I've read some reviews about "rude morning staff," but I have never experienced this. The woman who serves me in the morning is always pleasant, and I always greet her and wish her a wonderful rest of her day. I imagine her day starts quite a bit earlier than mine!! read more