I have completely lost my trust in BMW!! If they were the only dealership left in the world, I'd rather walk or ride a bike to get to wherever I have to go rather than going to them!
It took me almost 2 years to write this review. Unfortunately, I will never, ever, trust BMW again in this lifetime. Be prepared to read this ridiculously long review as I've waited and waited for soooo long to see if anyone would eventually reach out try to fix this for me. I bought my 2022 X7, M package, in June 2022, brand spanking new with barely 70-80miles on it. Not even a month into having this nice, almost 90k ride. One day in July 2022, while backing up, been doing this since 2001, in my small parking lot at my shop, their whole system blacked out on me in the middle of me reversing in, mind you I had a 38k Acura prior and gave me zero, ZERO, problems, of course I am relying on the camera to let me know how close I am to the object in the back, but it completely blacked out n within that second of it blacking out and me stepping on the brakes it was one second too late, I was in disbelief with my own eye what I'd just witnessed. So I called the Galleria BMW, told them what happened, what I was told was incomprehensible. I couldn't believe with my own ears what I was hearing on the other line, these ppl were extremely nice n helpful and didn't mind taking my money but when something like this happened, I was told to not rely on my camera...I was shocked, disappointed n it was disheartening to have heard this, not from Kia, but BMW, a supposedly a reputable dealership here in D'Iberville, not for a 20k car but a 90k car. They gave me the runaround instead and told me to call BMW headquarters, which I did and unfortunately, I was told to contact the dealership where I'd bought it from and so on. Tried again but they said that they're not responsible for me not paying attention to my surroundings and I shouldn't have relied on my cameras...like WTF. My 38k Acura ppl treated me like royalty but these ppl at BMW, a 90k car, treated me like I was some dumb ass that just bought a cheap ass used car from a nobody dealership. I'd gotten so discouraged and tired of the mistreatment and the back and forth with both the dealership and the ppl at BMW headquarters that I gave up. Fast forward to 1 year n 10 month later, after pouring in $46,510 in 2 years for a vehicle that I didn't even own a rim or a tire . After I'd finally gotten the courage to go through the terrible treatment and experience all over again and told the story to one of their people's there that had been reaching out for me to trade mine in for "a newer vehicle", they decided they're going to make things right for me and told me instead of paying 1480 a month for my X7 which I own nothing of, I could lower my payments to 1292 a month for a newer X5, this is a complete downgrade for me but being that I was exhausted with paying all that money for absolutely nothing, I decided to give them a chance at making things right but of course they're still trying to get me until I mentioned the part where "you guys forgotten that you owe me and are supposedly making things right" how is this making things right if you're still overcharging me for a downgrade with a 3% less interest rate. The back and forth took place once again. We did come to an agreement of a number that I was okay with paying for the x5. Unfortunately, they "couldn't give me a documentation" saying they're taking over the responsibility of fixing my back bumper for me so State Farm can release and cancel my claim which I've filed back a long time ago but something told me to not proceed. I wanted to keep my messed up back bumper as a reminder this is how I was treated by BMW! My first luxury car, won't be my last but BMW WILL NEVER EVER HAVE MY TRUST AGAIN!! If I can give a minus 10 star for my overall experience and the heartache and disappointment I went through, I WOULD!!! GALLERIA BMW WILL NEVER HAVE MY TRUST NOR MY FAITH NOR MY BIZ IN THIS LIFETIME! read more