We scheduled a private event for 15 guests at Galway Arms through Art Room Events this past Saturday from 6:30 to 10:00 pm. Upfront, I will acknowledge that I am not a sports person and did not realize that this was during a Final Four game, but no one mentioned that this would be a bad time for a private event when the reservation was made. Otherwise, we could have chosen a different time or a different venue, and certainly would have done so if we knew the service would be so awful.
Five of us arrived at 6:15 to get the room set up for the remaining guests. We went to the small lobby area and stood between two signs that said, "Wait Here to Be Seated." There were two servers feverishly pecking orders into the computer system, a blonde and a brunette. Neither one looked up or acknowledged us for several long minutes. When we finally got the blonde server's attention and said we were there for a private event, she just looked at us like a deer in headlights. She whipped out a calendar and quickly thumbed through and found that we did, in fact, have a reservation. But the private room we were supposed to have was being used for other customers. She said she'd have to find a place to put us. So we remained in the designated "Wait Here to Be Seated Area" while she disappeared.
While we were waiting, additional guests for our party arrived, as well as other customers. So the small lobby area was admittedly becoming quite crowded. The brunette server, who was passing from the outdoor patio on the left to the bar on the right, very loudly and rudely yelled at us, "YOU CAN'T STAND IN THIS HALLWAY! YOU NEED TO MOVE! YOU NEED TO KEEP THIS AREA CLEAR!" Not once, not twice, but three times. And there was never a polite, "Please excuse me, I need to get through" to preface this. She was immediately very aggressive and belligerent. We said we'd love to move if she'd simply tell us where we could go. No response. Again, we were standing precisely where it says, "Wait Here to Be Seated." In case I forgot to mention that.
Finally, more than a half hour later, and well after our 6:30 reserved time, a small room was cleared for us. It was about a 10' x 12' room, with a few small tables and chairs and a fireplace. For 15 people, it was so cramped and standing room only. And HOT! Everyone was sweating. We could barely move, and there was barely any room to set up the party accessories we brought. The event was interactive and required us to mix, mingle, and move around. Drinks were spilled, glassware was broken, but we literally could not move without bumping into something. My vintage purse and coat were soaked and ruined when someone bumped a table and spilled some drinks on a chair. Thankfully, my phone, which was inside the purse, was spared, or else this could have been a very costly night.
We intended to order food for the event, but we could barely get the server to stand still long enough to get drink orders, let alone order food. I did manage to order some appetizers about 90 minutes into the event, but there really was no great place to set them up, and no plates, napkins, or flatware were provided. So guests really couldn't eat much. The one mozzarella stick and the small bit of spinach dip I tried were adequate, but not nearly sufficient.
Once our event concluded, we moved to the outdoor patio area (which was being served by the angry brunette server from before), with the intent of ordering more drinks and finally getting some food, but the server refused to come to our table. Nearby tables were ordering food and drinks and being served. Some members of our party went to the bar to fetch drinks, and after waiting for quite some time, a couple of people went across the street and brought back a huge bag of carryout sushi so we could finally eat. I know, I know: it's rude to carry food into a restaurant, but at this point, I was hangry and beyond caring about courtesy. We obviously weren't going to be getting any food here, and we didn't want to leave our drinks to go elsewhere.
Galway Arms could have made much, much more money on our group had the service been even marginally better than it was. This was a missed opportunity for the venue and certainly didn't make a good impression with any of our guests. read more