I love the customer service, I've stayed three times at this place and haven't had any issues with…read moreparking or bugs. Is an older motel, yeah so don't expect holiday inn. But location and cost over rides. It's clean, rest your head and enjoy the beach.

do not book here !! they will steal your deposit. They took more money and when I tried to call and…read moreask why they kept hanging up on me

This hotel is absolutely wonderful. The location is fantastic. It's very easy to get in and out and…read morethere's a good amount of parking. The in house restaurant is amazing. Ina and Ana were both awesome and made excellent food recommendations. The chicken quesadilla was my favorite. The entire front desk staff was terrific. Erick was so helpful, kind, professional and accommodating. He made some great recommendations on places to visit, my favorite being the horses at Assateague Beach. I got a suite here on the top floor and the views were incredible. It's a very clean hotel. I highly recommend it.

The hotel itself is good. Nice spacious rooms and fairly modern and clean. However, maid service is…read morespotty. We would leave for the beach late morning and when we got back room was not done. She also didn't refill a lot of the supplies and left minimum amount of towels. Garbage not emptied.

got bedbugs from this hotel and the shower had mold around the top do yourself a favor and never…read morestay here had a funk to it and other people have said these things so am not the only one

Empress motel was nice enough for the value. Right next to the boardwalk and beach, cant beat that…read more The women that runs the motel is a sweetheart. Super freindly and full of ideas of what to do in the area. The room was a avg motel room with a bit of a musty smell, but tolerable. Small pool in the courtyard and vending machines outside the room. For where its located and the price of the room it is well worth it.

Vomit on the mattress -- and management refused a full refund…read moreWe chose The Spinnaker based on family recommendations and drove five hours to get here. Upon check-in, my son jumped on the bed and discovered it was wet and smelling. When we pulled back the comforter we found what appeared to be vomit on the mattress -- completely uncleaned from a prior guest. We filed a formal complaint. It took over 24 hours to get any response. Management offered a one-night refund and a future discount, and when we requested a full refund for an objectively unacceptable situation, they refused. The lack of basic cleanliness combined with the dismissive response from management tells you everything you need to know. Spend your money elsewhere.

The hotel has friendly staff, amazing rooms. It was my favorite part of my vacation. Nice location…read moreif u want to be close to the beach and restaurants.

Our stay at the Tidelands Hotel in Ocean City, MD was unfortunately disappointing overall…read more The biggest issue was cleanliness and upkeep. The pools were noticeably dirty and often had hair floating in them, which made them unappealing to use. The rooms also did not seem to be properly maintained during our stay. Housekeeping only serviced our room on the first day, and after that we had to repeatedly request fresh towels and toilet paper each day. We stayed in Room 405, and every morning at approximately 6:00 AM we were awakened by garbage trucks emptying the dumpsters located directly beneath our window. If you're hoping for a relaxing vacation and plan to sleep in, this room location is something to be aware of. The balcony could also use some attention and updating, as it appeared worn and in need of a refresh. There were a couple of positives worth mentioning. The location of the hotel is excellent and made it easy to enjoy Ocean City attractions, restaurants, and the beach. Additionally, The Hook Up restaurant located on the second floor was convenient to grab an after dinner cocktail or a quick bite to eat. Food was great! While the location was great, the cleanliness issues, lack of housekeeping service, and early morning noise made this stay fall short of expectations. We will not be visiting again.

Based on my family's experience, I cannot recommend this hotel, especially if you are a person of…read morecolor. We left our stay feeling that we were treated differently and unfairly. Although we were never accused of causing any disturbance or violating any hotel policy, security attempted to evict our family in the middle of the night while our two young children were asleep. Despite repeatedly explaining that we had no involvement in the incident that occurred in a neighboring room, we were given no meaningful explanation for why we were being removed. The Head of Security refused to identify himself, and we were simply told that the hotel could evict anyone it wanted. That experience was humiliating, frightening, and left us questioning why our family had been singled out. To make matters worse, the hotel had numerous cleanliness and maintenance issues that should have been addressed before guests were ever checked in. Instead of focusing on those problems, management chose to subject our family to unnecessary stress during what was supposed to be a vacation. I cannot say with certainty why we were treated the way we were, but based on everything that occurred, we left with the genuine belief that we had been racially profiled. No family should have to experience the fear, confusion, and embarrassment that we did, especially when they had done nothing wrong. I hope the hotel conducts a thorough investigation into this incident and implements meaningful changes so that no other family has to endure what ours did.

I had a heart transplant in June and was looking forward to my first getaway in Ocean City at this…read moreproperty. Unfortunately, my check-in experience was a complete disappointment -- in fact, a disaster. Upon arrival, I informed the front desk that I had a **service animal** with me. The first two questions the front desk agent asked were: 1. *What is your medical condition?* 2. *Can you show your service animal's credentials?* Both questions are **clear violations of Marriott policy and the Americans with Disabilities Act (ADA)**, which only allow staff to ask: - Is the service animal required because of a disability? - What work or task has the animal been trained to perform? As I was gathering my thoughts to respond appropriately, an **Assistant General Manager** approached in an **unprofessional and aggressive** manner, escalating the situation instead of resolving it. In my 35 years of staying at Marriott properties, I have never been treated in such a **rude, condescending, and hostile** way. When I asked questions about Marriott's policy, his response was, *"You live in Bethesda, go to the headquarters and ask yourself."* He also said, *"I'm not going back and forth with you, and you can leave the property with no refund."* His tone and behavior created a **hostile environment**, which was especially distressing given my recent medical recovery. I contacted **Marriott Customer Care** to open a case but was told that any case would be routed back to the property's management. To avoid potential retaliation during my stay, I decided to wait until check-out to report the incident formally. This experience left me extremely disappointed and disheartened. Marriott has always been my preferred hotel brand, but the management at this property failed to uphold the company's values of respect, inclusivity, and guest care. **Recommendation:** I strongly advise travelers with disabilities or service animals to avoid this property until management undergoes proper **ADA compliance and customer service training**.

Hotel advertising states steps away from waterfront, which is not true as pictured! When i arrived…read moreto this hotel I asked the hotel front desk staff, very nice young man Victor to Cancel my reservation due to false advertisement on the website. He told me that the charges had not gone through but to contact the manger tomorrow. As a Marriott platinum member I then contacted the Bonvoy loyalty program to inform the of my reservation complaint. At this that time the Bonvoy customer agent said they would open a case which they did to make sure if the charges were applied I would be refunded. The very next day I contacted Fairfield Inn front desk and was informed I would be refunded by a very nice lady whom name I didn't get but this took place 8 March 2025 at 2:40. The conversation went well and we hung up. The very next day 9 March 2025 at 1:54, I received a harassing phone call from a Chad saying that the charges would be applied to my credit card because they gave me complementary upgrade to my room and then I canceled. I explained to Chad I never got an upgrade because I never checked in, I only walked in and saw no water near the property so I asked to have my reservation canceled by the front desk which took place. I also explained to him that as a platinum Bonvoy member I was already eligible for a enhanced room upgrade and they were only at 30 percent occupancy since this is Ocean City off season, so they had not given me anything I was not eligible to receive. But the most important point I made to him was I never even checked in to any room. I also stated I left his hotel and checked into another Marroitt hotel, The Courtyard Ocean City which actually is steps away from water fun. He again started to lecture me stating since I open the case he had charged my credit for the cancellation reservation fees. At that point I told him I would report it as a fraudulent charge since I had just received a call the day prior stating the cancellation fee would not be charged. When we hung up I called Bonvoy and open another case, about the new conversation with Chad. The Bonvoy representative at this time told me Chad lied in his notes to Bonvoy saying I was a no show for my reservation and that's why they wanted to charge me. As the representative and I spoke he could see from phone records that I had been to the hotel Fairfield on that Friday 7 March. The case has been escalated to a Bonvoy loyalty manger. I would not stay at the Fairfield inn & suites ocean city because Chad had no loyalty or integrity towards a loyal customer who has supported all Marriott hotels for over 40 years.

First of all they charge an additional $10 a night to park in there parking lot after paying over…read more$200 a night. The room had no closet or dresser. There was only a teeny tiny microwave and refrigerator in the room.

Pros: location; clean room…read more Cons: just about everything else. This is a very barebones motel. I have VERY low expectations when staying in beach motels. This one is not that bad. Our room, bed and bathroom all appeared clean. The AC worked. The room didn't smell like mildew. Of course everything is damp; they provide 2 towels unless more are requested; housekeeping doesn't visit unless requested; everything is outdated; oddly our tub didn't really have a handle? The staff was competent and you have to pay an extra $10/day to park. Would we stay here again? Maybe. But only for another festival weekend when everything else is way beyond our budget.

This has been my go-to hotel in Ocean City. If you have the Hilton Aspire credit card, this hotel…read moreis a Hilton resort so you can use the semi-annual $200 resort credit. It's also a good hotel to use your FNC as prices are high during the summer. Also, don't forget to add the second guest's name in your reservation to take advantage of the $30 daily credit. The rooms are nice, but a little outdated. Wish they would renovate the rooms. They did recently renovate the lobby area though. Beds are comfortable and I like how every room is oceanfront. Great views. Love the indoor and outdoor pools, especially the swim up bar! Ate breakfast at 32 Palms and it was good- great place to use your $30 daily credit. I liked their omelet. It's a great location, just three blocks from the boardwalk, and couple blocks from Jolly Roger's. There is a Higgin's crab house, Barn 32, Happy Jack breakfast place and Minit Market all in walking distance.

The property is ideally located just north of the boardwalk. The rooms are spacious and well…read moremaintained. There's some wear and tear in the public areas, to be expected at a beach resort. The Starbucks coffee shop in the lobby is a nice touch. We didn't use the restaurant so I cannot rate that. The resort charges $10 for self parking, which is a deal for OC. Two heated pools offer a water experience if the ocean is too cold.