DO NOT BUY A REFURBISHED CONSOLE FROM GAMESTOP…read more I bought a refurbished PS5 and it was shipped to me yesterday. I spent 24 hours redownloading my games onto my console, just to realize the controller has issues with the X button, but couldn't know that until I played a game. The company says, you need to send the whole system back to replace the controller. You're telling me that because you sent me a faulty product, THAT YOU BACK AND WARRANTY FOR 30 days, that I have to send my console, that works fine back and waste another 24 hours redownloading my games again? I'm sorry, but absolutely not. I would've continued to buy games from you, which would have totaled close to 500-1000 a year, and you want to pull some bullshit over a $70 mistake yall made. Never in my life. I'll gladly take the L and do business elsewear and buy myself the controller I SHOULD have been sent from the beginning. If you want to get bullied by a company that the GENERAL PUBLIC SAVED ON THE STOCK MARKET, the same company that SHITS ON THE GENERAL PUBLIC, then GameStop is for you. If you want to get taken care of, just hop on Amazon, it doesn't get any easier and if you have an issue, they will fix it.

I purchased my Switch Console here today. Luis was the employee who worked with the lucky three of…read moreus who got the consoles! Super helpful. Couldn't have asked for a better experience! And, since this was purchased in Cleveland, he double bagged it with a SHOE DEPARTMENT BAG! Who would try and steal shoes? Smart!

It was so bad. I only just want to buy 1 T-shirt and theres 3 free checkout lanes and no one wants…read moreto work and assist me. It is so bad. It took 20 mins or more for them to start assisting/working.

stopped in for a pickup order the day before christmas eve. it was definitely busy but the young…read moremen working were very kind, helpful, and knowledgeable. my only complaint - i wish you didn't have to stand in the main checkout line for a pickup order but obviously the store has nothing to do with that. also, not the employees fault, but as i stood in line i saw a cockroach crawling in the floor and almost climb into a woman's shoe. not the type of thing that makes me want to return.

Having a wee one who is a casual gamer I find myself walking up here quite a bit to look more at…read morethe toys and trinkets than the games. Kids are always nice working and don't bat an eye when said little one knocks over a whole display of Pokémon plushies. Only time I buy games here is if I pre-order new ones for my PS4. They don't give ya crap for used ones and to buy them (used) is a ripoff too. Ebay for that or even the Exchange across the street is cheaper. Only time I would sell games here if I robbed them from someone and didn't care about how much I got or if I was on a pcp binge and needed a quick buck...

Even this newbie gamer knows not every GameStop is created equal. But for the most part, you know…read morewhat to expect when it comes to GS: - No pushy or overly sales-y tactics - Great deals on pre-owned, quality tested games - Knowledgeable staff always willing to help or answer questions I've had a bunch of experiences at this particular GameStop and some others just to poach Nintendo 3DS StreetPass friends. (Don't judge! I buy things, too!) But my latest experience at the Lakewood GS was extra-extra special. Why? Well, my guy pre-ordered us the new 3DS from this location. I'll give you a second to let the excitement sink in... My very first release day experience (with a line!) was made extra perfect mostly because of my savvy boyfriend's planning, but also because this GameStop location was extra helpful. We had no snafus during the pre-order or trade-in process, which could have been pretty messy. And many folks who came as early as we did were turned away without copies of Majora's Mask or Monster Hunter 4 Ultimate because they didn't pre-order like we did. Beyond this experience, I really can't think of another time when the staff here wasn't ready to help with questions or advice. The only reason why this location doesn't get a 5th star isn't exactly fair, but it's the truth... that parking lot is the WORST PLACE ON THE PLANET. It almost makes you want to drive out of your way to go to another GameStop. I'm not sure why this parking lot is so difficult for the residents of Lakewood to figure out... But it is consistently a collection of the worst drivers on the face of the planet. Don't believe me? Try it. I guarantee you'll want to rip your own face off within two minutes of trying to park in that beast. Or it will just make you loath mankind.