Great customer service! The manager was great when my girlfriend wanted to switch the Fallout: New Vegas from the 360 to the PS3, by telling him our situation, he was able to change it for us. Our 360 gave us the three-rings-of-death, so that's why she decided to switch to PS3. I've always received great service from them!! read more

Walked into a store that had no GA, SL, ASL, or SGA. in sight if you wanted to literally reach over the counter and steal everything you could've because you were standing in a store with literally no one for about 15 minutes. Only for them to come out and not want to do a trade in because it was in there words "to much of a hassle" for them and the. Said you can go to another store. I laughed and left read more

Excellent game knowledge and service !!! Always helpful and can quickly locate any game at any nearby store, just in case they are sold out. Store is clean, organized and nice and cool in the summer heat. Great job !!! read more

GameStop - S-E-G-A !!!!!! - Video Game Stores Near Me - Glendale, Arizona

I've been a gamer since preschool and always liked supporting video game shops like GameStop. But man, the reliability of GameStop has plummeted. I used to be able to get a game whenever I visited here. This is not the case anymore. In several GameStops including this one, I've asked for a game that has released this year... And they don't have any copies of it. It's a darn shame that a shop specializing in the sale of video games doesn't even hold video games that come out in the the year of 2023. That's just awful. Even worse is that normally they would call other GameStops to tell me which locations have the game I'm looking for but their system was apparently overloaded and impossible to check games. So they don't have new games when you need them and they have a faulty computer system. Additionally, their GameStop rewards card no longer lets you get $5 Nintendo eShop codes. Even worse, many of the things in their store prohibit your use of the monthly $5 coupon. And to add a cherry to this feces cake, their HQ customer service number is never answered. read more

I love GameStop this was my Heavens to get video games Funko pops and amibos and more what's sadly now that we can buy games on our consoles it has become a little bit irrelevant but that won't stop me going to GameStop buying the hard copies from warming my heart I love GameStop I love the employees they're always super nice and they always handle rude customers in a calm and orderly fashion and I really really love how they sell multiple things from movie genres the video game genres just every game stores need to be more appreciated cuz in the next 20 years game stores will be outdated and we're all going to play on VR consoles on the ps 600 or x box 3000000000000000 read more

Store lead fix the nightmare that happened with an online order. I was super heated but she fixed the issue and then some. I don't remember her name but she saved GameStop a customer read more

Purchased a used controller, which I was hesitant about, but was told it was tested in store and qualified efficient. Brought it home and charged it, just to find out it couldn't do anything... not even hold a charge. Absolutely and literally useless. read more

I don't normally shop at GameStop, but I was given a gift card a long time ago and I needed it out of my wallet so I dropped in to get a game I've been meaning to pick up for my 3DS. They had both games I was interested in new and used. The new price was $39.99. These games have been out for over a year. A quick check on my smart phone shows them for $29.99 online, shipped free. Welp, I had a gift card that I have to use up, so I checked out the used copies, surely they would be closer to $30.... Nope. The used copies were a staggering TWO Dollars less. That's right, 39.99 new or 37.99 used. I thought this had to be a joke. I begrudgingly grabbed the new copy, I'm not buying a used game to save only two dollars when I know that GameStop is notorious for giving customers pennies on the dollar for their trade-ins. A markup so absurd, knowing the game's developers got precisely 0% for that sale just made me angry. So I took the case off the shelf for a new copy of my game, and took it to the counter. Guy literally opens the shelf case, which is covered in stickers and damage from being manhandled by everyone and their children, reaches into a drawer and snaps the game cartridge in. Incredulously, I looked at the clerk and said "No. This is a new copy I'm buying, give me a new one in shrink." His response? "We don't have those. All copies of the games are in the drawer and the cases are out on the shelves." "New AND used?" "Yeah..." (rudely) And as he says this, he slaps ANOTHER sticker onto my game case, a big clear round one over the opening-- just in case of I don't know what. So now there's more adhesive residue garbage on my game. It is absolutely unacceptable for a business to operate this way. And there is no reason for anyone to shop there when new games in undamaged condition cost less elsewhere. I will never return. read more

Cool staff, nice selection. They had lots of pre used and old systems. If you haven't been to a game stop you need to go. Rewards program is legit. read more

GameStop - front of building at night - Video Game Stores Near Me - Glendale, Arizona

I know it's an ancient way of shopping already but thought I would give them a try. Trying to pick up a power block for the Xbox 1 and they set their price at $45 where you can buy it online FROM Microsoft at $25. Excited for the day online shopping bankrupts you for your ingenious strategy. How can you justify a nearly 200% mark up on an item I don't even have to leave the house for? Nothing like taking value away from the customer and expecting a profit huh. Whatever, this won't help GameStop change and am writing this merely for the poor review ratio it will show that maybe someone will change their mind on the way. Bad luck too ya GameStop I hope your eye sore of a company will soon be gone‍ read more

Boo gamestop for gouging your customers. I was calling around to find ps3 rockband 3 because it's not made anymore I assumed I would find it at a decent price previously used. Well gamestop, because they don't make it anymore you decide to sell it for $35. Really? Oh and your comment on why it's so pricey is because they done make it anymore. Bad idea. Hey I called zia and it's only $11 because they are not assholes and don't take advantage of people. Never will I shop here again! read more

Great Job! I only write reviews when I either receive horrible service or GREAT SERVICE and this particular store delivered. I had a huge issue with a PS4 reserve I made months ago that didn't come in but the manager Mario made it his duty to resolve the issue. Within mins he called me back with a solution which I was totally satisfied with. Thanks again guys. read more

I and several other customers had to wait at least 15 minutes in line while the only two people in the store were helping two people, the first was a kid turning in his 3ds to get a PS4 and the second was some lady who was turning in her old phone and getting a new one activated (who buys their phone at gamestop?!), I have no idea how long it takes to do these two things because lucky for me a 3rd employee walked into the shop and after a few minutes opened the 3rd register and I was able to do my business and get out while the other two were still helping the same people who created a 15+ minute line. AWFUL experience, they'll need to be giving away games next time I go to this location again. read more

Staff is always super helpful. People complain about buy backs and markups, but hey, it is part of the business. They have to make money. Prices are almost always reasonable. And the staff went out of their way to help me get the New 3DS Monster Hunter 4 edition. read more

customer service is great..Cameryn and Peter are always helpful and have a great knowledge when it comes to gaming