In the last five years I have watched nearly every GameStop in my area close. By 2025 only three locations were left and it genuinely saddens me to see this Saratoga store close its doors. It was easily one of the better GameStop locations in Silicon Valley. As an action figure collector this store consistently stood out. While the selection was not massive there was always variety and more often than not I would find something I was actually looking for. Sometimes the hardest to find figure was just sitting there on the peg waiting for me. I cannot say the same for the other nearby locations. Fun fact I live right across from the GameStop at Great Mall. The staff there is friendly and they almost never have anything in stock. I might get lucky two or three times a year. Because of that I would gladly make the drive to Saratoga instead. The staff here was always friendly and the store had that slightly overstocked feel that collectors appreciate. It may not have had the latest and greatest every time but there was always something worth browsing. Value wise, with the price of everything going up in figures especially I don't see this trend ending of closures That is why it pains me to see this location close its doors. read more

GameStop - I can't believe they're closing! One of the better locations - Video Game Stores Near Me - San Jose, California

We came to this Game Stop while shopping at Westgate Mall. It was packed because it was after Christmas. They were short staffed and the line was really long but the workers and the owner were still very positive and doing the best they could. This GameStop is a small store but my daughter did find something that she really wanted. She is into Fallout (yeah I know it's not a kid's game), and she found a Fallout lunch box. We hadn't seen anything like it before. They also had a lot of POP figures and we were looking for a Fallout POP but couldn't find one. We ask the worker and he said that there were none. My daughter was happy with the lunch box. I hope that this GameStop stays in business. The workers work really hard and it's really hard for businesses like this to stay because of all the online competition. read more

The entire staff that I was always so happy to deal with was fired from this store after the Switch 2 launch. To see how hard they worked to serve all of the customers only to see them fired after the money was made and the work was done is disgusting. The store is not the same . It's messy, and seems to smell like weed the few times I've been in lately. I went in two times in the last month and decided not to buy anything on both occasions. The new staff just aren't very friendly. Whoever decided to get rid of Mike and Ross made a big mistake. This place used to make me feel welcome, now it's the opposite and it's a bummer. Ever go to a place where you can tell people don't want you there? Yeah , it sucks. I wanted to preorder Age of Imprisonment for Switch 2, but I wound up leaving after the staff made it seem like I was wasting their time for asking about it. Maybe they just had a bad day, whatever read more

I last went here in like December. I woke up ecstatic today to come here and ask them if they had Rabbids go home on the Wii, just to find out they closed my freakjng gamestop. Rip my son read more

Typical GameStop reputation, along with the laziest piece of sh*t workers I've ever encountered. Why is it such a hard task to hire a good work force who's able and willing to do their simple job of selling video games behind a counter? I truly don't understand. I've been to this location a few times since it's one of the only ones in the area, and more than a few times I've either left because I couldn't get proper help, or told to leave because there's no workers to cover a bathroom break. Are you fucking serious? Fire the entire staff and re hire from scratch is what I'd do. This store is pretty much useless as a brick and mortar, I'm shopping online for now on. I won't be missing out on anything, neither will you. +"Open until 9pm" -staff is a joke -I wouldn't trust their hours or staff, esp if your driving from far. Save your gas and time! read more

Complete waste of f$$kin time! This stuff doesn't work shitty service. Have bought two pre owned counsels neither work, 1 st time couldn't return cause the couldn't scaner couldn't scan my reciept, months later I buy a different counsel also broken 2nd time supposedly couldn't return it because there system isn't working, what a joke. he wouldn't even try to scan the receipt to attempt a return, piece of crap. read more

GameStop - Dude is an asshole! And wouldn't attempt a return - Video Game Stores Near Me - San Jose, California

Shoutout to Neven! Chill guy that was super friendly and patient. Most pleasant GameStop experiences I've had

I came in for the Prismatic ETB drop with my girlfriend and honestly didn't know what to expect--these things can get chaotic fast. But this GameStop location really had their act together. The manager Ross was organized, friendly, and made sure the line moved efficiently without any confusion or frustration. He took his time to greet everyone and assure everyone that he was going to distribute all of the Pokémon drop evenly and made sure everyone got something that waited I line. The manager (Ross, who mind you, was by himself for over 250+ customers in line) kept everyone informed and calm, which made a big difference. Props to the team for handling a high-demand release like pros. Walked out with exactly what I came for, and honestly, it made my day. In a world where drops can feel like a battle royale, this GameStop ran it like a championship team. If you're hunting a hot release, this is the store you want to camp at. Thanks again, Ross! read more

GameStop - Prismatic ETB - Video Game Stores Near Me - San Jose, California

The Switch 2 launch event was absolutely packed, and you could tell the whole store put in crazy work for the event. Wild to think this has been a frequent thing with the Pokémon drops as well. The manager was great and frequently checked in on the line for questions and to make sure everyone knew whether they were within stock to get a console or not hours in advance. Had a fun time hanging out, and my whole group was able to snag one. read more

GameStop - Switch 2 - Video Game Stores Near Me - San Jose, California

Every time I've come to this store I've had a horrible experience. From them being out of promotional items to just overall unhelpful attitudes. I preordered a game recently and it didn't come until 5 days after the game released so I bought it digitally instead. When I brought the physical game back to the store they told me I was a day outside of the return window and even though it was still fully sealed they couldn't do anything about it. It's actually so put me off GameStop completely that this is probably going to be my last time ever tying to buy anything from them. I can see why game stores are struggling because the customer experience definitely makes me never want to step foot in one again. read more

The manager at this location is the only manager out of all the locations in the local area of the South Bay Area that actually limits the amount per person and regulates the drops to where there's no issues or confrontation. If you have kids I'd suggest this location to go too if your looking to score items for your kids and even working with a store you can rely on their word! The prices here are also fair and they're doing their best to fight against resellers, the prices are fair and honestly if your looking for current items and not past this is a great place to get the new drops. read more

Lazy worker Went in at 8pm 9/27 and wanted to return a game that's been unopened and well within the return window. They said verbatim, "I don't want to process this return right now, you can come in early tomorrow or go to Oakridge GameStop, they should be still open for another hour." No explanation as to why they can't process the return. Just they didn't wanna do it because it's an hour away from closing Never in my life have i saw this audacity lol. To just refuse to do your job because you don't want to do it. Insane read more

I accidentally logged into the wrong email when I wrote my previous review so this review may sound familiar but it is different. This is my local GameStop that I've been going to since highschool so I'm very fond of it. I used to buy games here as a teen but became an avid pokemon collector as an adult to appease my inner child and I was going in to buy pokemon cards every week after I started collecting again because they have a decent stock when other places dont *cough* Target in the same shopping center. I also get pokemon promo cards here because they usually have them. I don't really talk to people when I shop but Ross that works here was very nice and asked if I ever thought about signing up for GameStop Pro, he told me I get $5 a month which is pretty much a free pokemon pack a month. I found out it pays for itself so he helped me sign up and also made it so it doesn't auto renew but notifies me before each time which I really appreciate. He is really helpful and always happy to answer questions, he likes to keep busy but will stop what he's doing to help me or anyone that walks in with a question. I get kinda sad when Ross isn't in ngl. Anyway, out of all the GameStops in the area I totally recommend this one if you want a decent pokemon selection and good service. I usually go in around the afternoon which I find getting parking is easy and the store isn't too full. read more

My go to GameStop for me and my daughter. They have a good selection of games and new releases. But the real reason we come is for the great customer service from Ross and Jeff both awesome people. We will continue to support this GameStop. read more

Been to this gamestop since a decade ago, but Ross the manager has been very helpful and accommodating in any questions that I had. Ive been to many of the pokemon drops recently and it seems he always wants to try to get someone in the line, even if it was around 100 people to get SOMETHING. I appreciate the honesty and work he puts in and appreciate all the hard work he does for his store. read more

Went for the prismatic Pokemon drop this morning. Showed up around 7 AM, there was already a good 30 people in line. Once the store opened the line was moving at a decent pace. They seemed to be short staffed, there was one kid working there by themselves the whole time, she seemed a little frazzled and was walking with a limp but worked pretty efficiently. Didn't catch her name, she had a ponytail and was wearing baggy shorts, very friendly, well versed in explaining the allocation and able to hook me up with a Prismatic bundle and a box of 151. Good experience but seems like it could run smoother in the future with better staffing. read more

stellar manager and staff. always fair and fun to talk too! They deal with herds of angry people for Pokémon cards and are extremely professional have earned my respect and patronage read more

Rude, aggressive upselling tactics. Salesperson pushed their membership and protection plan and ridiculed me when I turned them down. Would not let it go even though I obviously wanted to pay and leave. I was planning to preorder another game while there, but this experience convinced me not to. Even had the nerve to say "I'll hold you to it" when I said I might not buy another game this year, in response to their heckling. Hold me to this instead: I'll never be back! read more

Great experience and workers my favorite GameStop in the bay for sure. On the positive side, the store often has a large selection of both new and pre-owned games, which is great for those looking to save a bit of money. They also offer trade-in options for old games and consoles, which can help offset the cost of new purchases. If you're a fan of gaming merchandise, GameStop also carries an impressive range of collectible items, from action figures to Funko read more

Good variety of games but we weren't greeted or helped whatsoever and it smells like sweat in there. Ended up not buying anything and left ASAP read more

Started making this my "home" GameStop because of the hassle free service provided. I want to specifically shout out Ross, super chill dude and keeps the place looking pristine compared to other GameStops I've been to. Definitely need more people like Ross at other GameStop stores. read more

I posted this same review on Google Reviews but had to share it here too because the staff is terrible. Worst crew I have ever encountered. Make gamers and fans of the culture look bad. I'm a former gamer, now dad. It's a shame this store has such terrible people working at it. I used to shop at it back in my college days and it was great back then. Avoid at all costs. ------- Very poor experience at this store. Staff consistently acted like they hate their jobs and loathe customer service. Made me wonder why would they even stay employees. I walked in twice to ask if I can submit 3 cards for PSA grading and was turned away because they were busy. I was literally the only customer in the store. This was my first time ever submitting cards for PSA grading so I had no idea what the process was through GameStop so I was understanding both times. The two employees a man with a UK or Australian accent and a young lady with short hair and glasses acted like they hated each other. While I was paying for some items with the lady, the phone rang and rang. The UK man was off to the side straightening up items on the shelf. He looks over all annoyed and comes over and snatches the phone off the table while mean mugging the lady. He then begins muttering to himself like he's arguing with her as if it was her responsibility to answer the phone while I was talking to her. I then ask the lady for an item I did not originally see because it was so high up on the wall and asked if I could buy it with my PSA submission. She says sure and walks away but then starts organizing things on the overfilled shelves. I stand there kind of confused then the UK man comes over and asks me if he could help so I inquire about submitting cards for PSA grading. He lets out a deep sigh and says they're busy and would be better if I came back another day. I said that's fine and just paid for the top loaders. He then asks the lady if she could clean up a bit and she snaps at him with, "what do you think I'm doing?". He then asks what did she say? And she reiterates with even more attitude. He then directed her to organize the Funko Pop section and she said she'll get it. He just shook his head and looked annoyed. I returned another day to submit my cards and I'm turned away again by a different crew. Who let out the same sigh and annoyance. I said fine, I'll just call before stopping by next time. I call a day later and ask what would be a good time to stop by to submit 3 cards. I get the same sigh and so I ask 3pm? And then told maybe and it would be better to stop by during closing hours which I couldn't do. I called again today around 1pm and it was the same guy, not the UK guy. Wish I got all of those people's names to put them on blast cause they all are really terrible at their jobs and should just quit and find something they actually enjoy doing. But yeah, guy sighs at me again! And I ask if 2:30pm would be good and he laughs and says maybe. So I ask why maybe? And I explained I stopped by twice and got turned away in person, I don't want to drive over and waste my time again. So he says it's up to whether they're busy or not and that 2 people called out. I gave up on them and went to a different GameStop 20 minutes away at a mall who gladly accepted my cards while they were swarmed by customers. The process was so quick and easy. Literally took a couple minutes. The staff at Saratoga Avenue made the process to submit cards seem like it would take forever or extremely difficult. I've been to the store in the past and this new crew really sucks. Store management either needs to pick up the morale or fire everyone and get some people who actually want to work. I would have been okay about the situation but consistently, they were rude to me and made it obvious they hated their jobs and acted like I was an annoyance. I was extremely understanding every time they sighed at me. I worked poor jobs before, I get it but I did not give them attitude or any reason to be so useless to me. Not once did they say sorry for the inconvenience or anything. I wont return to this store to buy any games, merch, and most certainly won't submit any cards for grading. Why would I trust people who act like they hate their jobs with my personal items? I highly suggest avoiding this store. Shop online or make the trip to a store with a better crew. read more

I submitted 8 pokemon cards for PSA at this location on March 26th 2025. Some of these cards Ive had since I was 12 (1999). I got a call today stating that GameStop had "lost" my cards. However I don't even have any order history on my GameStop profile. I don't think they ever left the store. Just letting others know to think twice before submitting your cards through this game stop. read more

Awesome location with the best customer service. Really cares about their pro members and it shows! Ross was awesome and a joy to talk to. Will make this my only stop for gaming and collectibles going forward. read more

Ross did an amazing job with helping me ! I had trouble returning my controller at other locations, but finally someone with and understanding of my situation was able to help me out ! read more

GameStop - Controller return ! - Video Game Stores Near Me - San Jose, California

The manager was super helpful helped me return a game when it was supper busy during inventory also helped me submit my pokemon cards for PSA all while teaching a new worker how to do things really appreciate the hard work hes doing for the store Thanks again Mr. Ross read more

The employees are very helpful and informative. The manager, Ross, is very accommodating and looks out for the customer, suggesting cost saving options, like Pro memberships and protection plans for games. With kids, game protection is a necessity, with the variable of how they may abuse the game discs. Customers are taken care of. Great experience. More MOTU. read more

I love this place! For the selection and service they can't be beat. However, what sets GameStop apart from other game stores, is their monthly PowerUp Rewards program. Basically, for purchasing any game on whichever platform, Play Station, Nintendo, XBox,, etc., you are will receive monthly a $5 reward to use to purchase game or accessory or paraphernalia either in the store or online. Now, $5 a month may not seem like a big whoopdedoo, but it can add up eventually for a free game! Yes, you can transfer each $5 monthly reward onto a gift card and SAVE it for a future purchase! After a year, the PowerUp rewards add up to $60 - enough to purchase a new game for FREE! What other game store can offer you a free game? read more

The sign says open 10am, but it's 10:45 am and it's still closed. Finally worker showed up and said the person who was supposed to open didn't show. Now I have to wait another 20 minutes for them to be ready to accept customers. Not a good look. I saw someone else review the same thing so it seems to happen frequently at this location. 1 star review for this alone. read more

Ross, the manager was extremely helpful and found a game I have been looking to get for almost a month. Definitely was the best GameStop in-store experience out of all the stores I have been to. read more

The store manager, Ross, is so helpful and friendly! He always gives us the best service everytime we visit this store.

the owner is very unprofessional. they don't do trade ins and they don't want to sell anything. it's amazing they're still in business

Love this store. Ross the manager was nothing but amazing. Came in for a return and had a really great conversation with Ross. Just overall great customer service and would recommend this location to anyone in the area. read more

Going here, out of all the Gamestops was the best decision ever! Most of the Gamestops I go to have shitty employees and talk about things they don't know anything about and try to con you into buying something you don't need, in order to get more money from you. This one here doesn't do that, I went in knowing what I wanted and that is what I got. The staff did not give me any bullshit deals or the run around and I was so happy to get in and leave happy with my products. I gathered points during the lockdown last year and I finally redeemed them. I got some accessories for my Nintendo switch and X-Box Series X. The employee that helped me was highly motivated, even though it was early in the afternoon. The staff looks like they enjoy their job as they have fun and joke around with each other, and I think that's how a job should be, nice motivated employees just bringing in good vibes around the store. Will definitely return to this location again. On another note; the store is very organized - thank you for having what I was looking for in stock and to the employees for making this company look good for once. read more

GameStop - My haul from this store - Video Game Stores Near Me - San Jose, California

Great selection of product and good prices. The manager has great advice and expertise and is super warm and welcoming! Great advice and super funny! All the other workers are great also and are always helpful finding games or pokemon cards. Great store definitely recommend. read more

The staff are friendly, a great variety of games, many Nintendo accessories, and has other PlayStation products as well. Good value for your money. read more

Came here with my friend. Every time when my friend meet we get a box of Pokémon. The guy who helped us was very helpful. He helped brought a pack my friend couldn't resist lol. She said it remind her of her bf . I got the last flame booster hoping to get the charizard. read more

I went here to buy funko pops as an upcoming gift, i found one that i liked so i decided to purchase it, as i was walking up and i talked to a employee who's name was Ross which was extremely rude from the beginning but i decided to ignore it, after i was getting ready to pay i asked if the funko was on promo like the rest because it was in the promo area, after he said no and i asked him if he can stay loyal to the promo since it was there he said if I learned how to read i would've noticed jt, i find it extremely rude that he treated this way, i felt discriminated because i am a person of color would never come back to this location ever again read more

Not sure why this location has a three star review. I've been shopping here for about a year and the staff are friendly and helpful. They have decent inventory and if out of stock they're helpful in checking other locations. This is my go-to local GameStop! read more

Do you open at 10am or 11am? The sign on the door says 10am. This is ridiculous, can't be on time? It's 10:10am on a Saturday, with a sign on the door clearly reading open at 10:00am. Do better GameStop. Hire reliable people read more